Thesis (M.P.A.)--University of Hong Kong, 2002. / Includes bibliographical references (leaves 96-101). Also available in print.

Performance management, which is a core element of the New Public Management (NPM), has maintained its significance both in academic and practical perspectives for many scholars and governments, although enthusiasm for the NPM has waned since the late 1990s. There have been debates on the universality of the NPM, and the divergence argument regards the practices and trajectories of specific reforms as being shaped by the different characteristics of politico-administrative and cultural systems. Through the comparative study of performance management based on the case studies in the UK and South Korea, this thesis demonstrates that the processes of a NPM-type reform can be similar in spite of differences of politico-administrative and cultural characteristics. It examines performance management systems in the two countries in terms of the speed and nature of reform, resistance to reform, use of performance information and importance as a control mechanism. The comparison is also useful for lesson-drawing for the improvement of current systems. This research has been conducted by undertaking a wide literature review, including journal articles and government papers, and by conducting semi-structured interviews. To undertake analysis and comparison of performance management systems, the thesis looks at the Public Service Agreements (PSAs) in the UK and the Government Performance Evaluation (GPE), Financial Performance Management System (FPMS) and Performance Agreements in Korea. Case studies have been carried out with the Department of Health in the UK and the Ministry of Government Administration and Home Affairs in Korea. The PSA system has problems generated by excessive central control and lack of participation of professionals and front-line staff. In Korea all three performance management systems are based on evaluation. Departments used evaluation as a tool of exercising control, which resulted in duplication of evaluation and excessive bureaucracy. Focus on the process-oriented evaluation has undermined the value of the systems for improving public services. Whilst the two countries display differences in the fundamental approach to performance management, there are similarities in the detailed practices and trajectories in the operation of the systems. The reason for these similarities may be attributed to the strong leadership of top politicians in both countries.

Citizens of South Africa expect that the policy and regulatory changes introduced by government will be translated into tangible service delivery. Elected representatives, in particular, must demonstrate that national, provincial and local government are capable of managing public resources in a way that deliver benefits to its citizens. The ex- President Thabo Mbeki often used to speak about performance-driven public sector and has referred to the critical role that local government will play in this process. Municipalities which are at the coal-face of service delivery are being challenged to demonstrate their ability to execute both basic as well as enabling services crucial for social and economic growth and development. This challenge finds expression in the requirement that municipalities are expected to report on their performance, from both a civic and policy perspective. The present government is taking performance of government officials and politicians seriously. The Government has created a new ministry in the Presidency called Performance Mortitoring and Evaluation that will assist in ensuring that government performs better. The President of South Africa Mr. Jacob Zuma said that performance management works only if there is a mechartism to hold the people responsible and accountable City of Johannesburg (COJ) therefore looks at the effectiveness of City Scorecard (CS) in terms of performance management at the City of Johannesburg for enhanced performance of employees. The improved performance of employees is imperative for effective service delivery to communities. There were numerous protests all over the country between January and August 2009 including COJ against poor service delivery by different municipalities. It is therefore essential to identify the impact of City Scorecard on performance management of municipal employees. There is a close relationship between performance management and service delivery. The needs and expectations of the community are considered in Integrated Development Plan that assists the top Management of COJ to develop strategic objectives for the City. The priorities are established by the Mayor, commonly known as Mayoral priorities. The needs, priorities and strategies are combined, monitored and measured through City Scorecard (CS). The community is a yard stick of City Scorecard. The satisfaction of the community is a means to ensure that municipal officials are performing and rendering effective and efficient services to communities. / Thesis (M. Development and Management)--North-West University, Vaal Triangle Campus, 2010.

Citizens of South Africa expect that the policy and regulatory changes introduced by government will be translated into tangible service delivery. Elected representatives, in particular, must demonstrate that national, provincial and local government are capable of managing public resources in a way that deliver benefits to its citizens. The ex- President Thabo Mbeki often used to speak about performance-driven public sector and has referred to the critical role that local government will play in this process. Municipalities which are at the coal-face of service delivery are being challenged to demonstrate their ability to execute both basic as well as enabling services crucial for social and economic growth and development. This challenge finds expression in the requirement that municipalities are expected to report on their performance, from both a civic and policy perspective. The present government is taking performance of government officials and politicians seriously. The Government has created a new ministry in the Presidency called Performance Mortitoring and Evaluation that will assist in ensuring that government performs better. The President of South Africa Mr. Jacob Zuma said that performance management works only if there is a mechartism to hold the people responsible and accountable City of Johannesburg (COJ) therefore looks at the effectiveness of City Scorecard (CS) in terms of performance management at the City of Johannesburg for enhanced performance of employees. The improved performance of employees is imperative for effective service delivery to communities. There were numerous protests all over the country between January and August 2009 including COJ against poor service delivery by different municipalities. It is therefore essential to identify the impact of City Scorecard on performance management of municipal employees. There is a close relationship between performance management and service delivery. The needs and expectations of the community are considered in Integrated Development Plan that assists the top Management of COJ to develop strategic objectives for the City. The priorities are established by the Mayor, commonly known as Mayoral priorities. The needs, priorities and strategies are combined, monitored and measured through City Scorecard (CS). The community is a yard stick of City Scorecard. The satisfaction of the community is a means to ensure that municipal officials are performing and rendering effective and efficient services to communities. / Thesis (M. Development and Management)--North-West University, Vaal Triangle Campus, 2010.

<p class="MsoNormal" style="">The study shows the financial impacts on costs per student at academic module level, at departmental level, at faculty level, and at institutional level, thereby showing the effects of cross-subsidisation at all levels of management. The reports were developed in termsof the guidelines compiled in terms of Llewellyn's five levels of theorisation.</p> <p class="MsoNormal" style=""><span style="font-family: Garamond / "><o:p></o:p></span></p>

<p class="MsoNormal" style="">The study shows the financial impacts on costs per student at academic module level, at departmental level, at faculty level, and at institutional level, thereby showing the effects of cross-subsidisation at all levels of management. The reports were developed in termsof the guidelines compiled in terms of Llewellyn's five levels of theorisation.</p> <p class="MsoNormal" style=""><span style="font-family: Garamond / "><o:p></o:p></span></p>

When Tony Blair's New Labour administration took control in 1997, it sought to establish a programme of organizational, performance, and democratic reform. Initially badged as the modernizing government programme, it was later developed in the Best Value regime for local government, which imposed a centrally-controlled performance regime on all local authorities. This was characterized by a managerialist regime of external inspections, league tables, and reliance on extensive performance management, overseen by the Audit Commission. One of the first acts of the 2010 Coalition government was to dismantle this regime, along with announcing the abolition of the Audit Commission. This research sought to examine the legacy of the 1997-2010 performance regime on six English local authority case studies, identified via a deviant case analysis. An examination of the literature developed a conceptual model of seven dimensions of reform, and the research used an exploratory approach to examine the legacy of the performance regimes through a range of qualitative interviews and focus groups. The inductive analysis of interview data found that financial austerity dominated the local government environment, and the impacts of these cuts were felt across the entire group of case studies. These savings requirements had effectively broken the expectation of continuous improvement explicit in the Best Value duty what we refer to here as the death of improvement . Authorities were reducing staffing, which resulted in the loss of expertise and skills. They were also scaling back many universal services through managed decline , and deregulation of performance regimes was stimulating divergent responses to performance management arrangements, as well as influencing the relationship between politicians and performance management, and central performance staff and departmental staff. There were challenges raised around the residual inspections, largely restricted to social care and education, and how these interacted with central performance team models. The discussion develops a three-part model of performance as a system of governance , which integrates three key areas of theoretical and empirical development: performance management frameworks, accountability, and value for money. This allows four main contributions to knowledge: The concept of public value for money , Further development of our understanding of multiple forms of accountability A new model of performance management zones that articulates different roles for performance management at points within the organization A categorisation of the main changes in reform paradigms It concludes that understanding the values underpinning public sector reforms through a range of interpretive lenses is essential to fully comprehending the impact of reforms at three levels: conceptualization, operationalization, and implementation. The legacy of Comprehensive Performance Assessment and Comprehensive Area Assessment can be seen in the increased capacity and capability of local authorities to engage with performance management, and data and evidence-driven policy making. Yet, these capabilities may not have prepared authorities sufficiently for the demands of significant budget cuts driven by the post-2010 political environment.

This thesis is focusing on problematic concerning funding of delegated powers of a municipality. Nowadays, the delegated powers of a municipality are funded by allowance which bases on calculation of Ministry of the interior. The calculation is derived using a mechanism, reflecting a performance range of delegated powers of a municipality and therefore a total amount of allowance does not take into account actual performance. The Government does not currently have data, which would enable objective managing of funds. This problem has been solved with proposed solution of the analytical instrument, which is meant to be the support for funding. The proposed solution is consisting from four logical parts. First part is aiming on analysis of subject area and creation of strategy map according to concept Balanced Scorecard developed by Kaplan and Norton. Following part is aiming on definition set of key performance indicators and assembling of Balanced Scorecard, which is converted into a multidimensional model by Business Intelligence technologies. Data warehouse provides information to the final consumers as a set of reports created by specialized reporting instruments. Verification of proposed solution is performed by set of three pilot reports, which are designed as a decision support for problematic area. Result of this thesis is mainly verification of applicability of the proposed solution combining management concept BSC and Business Intelligence technology, in order to receive relevant information for effective managing of delegated powers of municipality funding. The final verification of applicability of the proposed solution brings the possibility of using also in other areas.

CASTRO, Simone Oliveira de. Memórias da cantoria: palavra, performance e público. 2009. 264 f. Tese (Doutorado em Sociologia) – Universidade Federal do Ceará, Departamento de Ciências Sociais, Programa de Pós-Graduação em Sociologia, Fortaleza-CE, 2009. / Submitted by Maria Josineide Góis (josineide@ufc.br) on 2011-10-27T16:30:07Z No. of bitstreams: 1 2009_Tese_ SOCastro.pdf: 7552008 bytes, checksum: dd8660eb534622d79dca65d71577aa30 (MD5) / Approved for entry into archive by Maria Josineide Góis(josineide@ufc.br) on 2011-10-27T16:30:32Z (GMT) No. of bitstreams: 1 2009_Tese_ SOCastro.pdf: 7552008 bytes, checksum: dd8660eb534622d79dca65d71577aa30 (MD5) / Made available in DSpace on 2011-10-27T16:30:32Z (GMT). No. of bitstreams: 1 2009_Tese_ SOCastro.pdf: 7552008 bytes, checksum: dd8660eb534622d79dca65d71577aa30 (MD5) Previous issue date: 2009 / In this work, I analyze what meanings the singing assumes for singers and listeners who, under the pressure of different forms of communication and amusement in the “modern times”, address their experiences and subjectivities for the creation and understanding of an art that takes place mainly through the sung and improvised words to the sound of the viola. The singing, through words, of the singer’s voice seems to have the power to act, to shuffle the memories of the listeners, causing a sensation of pleasure and identification with what is being lived and sung. To reach those meanings, I focus on the maturation route of the singer, who gains configuration by being sure that he/she has a “gift”, which added to aspects of the broader social atmosphere, becomes developed and acclaimed before the public’s acceptance. The public is a fundamental piece in the poetic creation of the singing. Nowadays, those singers circulate more often between the rural and urban universes, having contact with different contexts, languages, and communication means. Thus, causing changes and updates in their poetic performance, which in turn is reflected in the creation of strategies to keep his/her relationship with the public, which used to be more of a body-to-body contact, going through other mediations, such as the radio, TV, CD, and DVD that increase the reach of singing significantly. The memories of singers and listeners express displacements and re-meanings of that art, translating a poetic universe that gathers different experiences and traditions. Thus, singers and listeners go recreating and giving life to singing; because it symbolizes his/her form of communication with the world. From the countryside to the city, the singers’ route evokes similarities that reach even the youngest generations: the children of country parents who used to make a living on plantations certainly own a “gift”, and have long lived with a universe of entertainment full of singings, reisados, puppets, patron saint parties and sambas (forrós) as the main representatives, prejudices and combats to the wanderer’s stereotype thoroughly reproduced in the social context. And at last, it engenders a cultural dispute that is effective until the present time. / Neste trabalho analiso quais significados a cantoria assume para cantadores e ouvintes, que sob a pressão de diferentes formas de comunicação e de diversão dos “tempos modernos”, direcionam suas experiências e subjetividades para criação e apreensão de uma arte que se realiza principalmente por meio da palavra cantada e improvisada ao som da viola. A cantoria, por meio da palavra, da voz do cantador parece possuir o poder de agir, de remexer as lembranças dos ouvintes, causando uma sensação de prazer e identificação com o que está sendo vivido e cantado. Para alcançar tais significados focalizo o percurso de maturação do cantador, que ganha conformação na certeza de possuir um “dom” que agregado aos aspectos do ambiente social mais amplo desenvolve-se e consagra-se na aceitação do público. Público que é peça fundamental na criação poética da cantoria. Esses cantadores hoje circulam mais constantemente entre o universo rural e o urbano, mantendo contato com diferentes contextos, linguagens e meios de comunicação. Implicando em mudanças e atualizações no seu fazer poético que, por sua vez, refletem-se na criação de estratégias para a manutenção da sua relação com o público, antes marcada predominantemente por uma relação corpo-a-corpo e que hoje passa por mediações como a do rádio, da televisão, do CD e DVD, o que aumenta significativamente o alcance da cantoria. As memórias de cantadores e ouvintes expressam deslocamentos e ressignificações dessa arte, traduzindo um universo poético que reúne diferentes experiências e tradições. Dessa maneira, cantadores e ouvintes vão recriando e dando vida à cantoria por ela simbolizar sua forma de comunicação com o mundo. Do sertão para a cidade, o percurso dos cantadores evoca similaridades que alcançam mesmo as gerações mais novas, os filhos dos sertanejos que viviam do trabalho na roça: a certeza de possuírem um dom, o convívio desde cedo com um universo lúdico que encontrava nas cantorias, reisados, mamulengos, festas de padroeiras e sambas (forrós) seus principais representantes, os preconceitos e o combate ao estereótipo de vagabundo amplamente reproduzido no contexto social. Tudo o que, por fim, engendra uma disputa cultural vigente ainda hoje.

Submitted by Silvio Campos Guimarães (silvio.guimaraes@fgv.br) on 2014-04-21T20:28:48Z No. of bitstreams: 1 Tese - Silvio Campos Guimarães - 14-04-21.pdf: 780889 bytes, checksum: b9f1cc1a838cc4bbce96340a63642b1f (MD5) / Rejected by Katia Menezes de Souza (katia.menezes@fgv.br), reason: Prezado Silvio, Favor excluir o titulo da folha da ficha catalográfica. Qualquer dúvida entrar em contato. Kátia Menezes 3799-3236 on 2014-04-22T12:23:27Z (GMT) / Submitted by Silvio Campos Guimarães (silvio.guimaraes@fgv.br) on 2014-04-22T19:39:55Z No. of bitstreams: 1 Tese - Silvio Campos Guimarães - 14-04-21.pdf: 780573 bytes, checksum: ec53778564c24e5638e3f388481a14e9 (MD5) / Approved for entry into archive by Katia Menezes de Souza (katia.menezes@fgv.br) on 2014-04-22T19:41:12Z (GMT) No. of bitstreams: 1 Tese - Silvio Campos Guimarães - 14-04-21.pdf: 780573 bytes, checksum: ec53778564c24e5638e3f388481a14e9 (MD5) / Made available in DSpace on 2014-04-22T19:55:18Z (GMT). No. of bitstreams: 1 Tese - Silvio Campos Guimarães - 14-04-21.pdf: 780573 bytes, checksum: ec53778564c24e5638e3f388481a14e9 (MD5) Previous issue date: 2014-03-21 / The aim of this study is to analyze the effects of incentives linked to variable compensation programs on the performance of public servants. In this sense, we tried to identify studies that presented methods to correlate the performance with the adoption of incentive programs. It was noted that the literature is divergent as the association between the proportionate benefits and improving performance in the public sector. To contribute to the research and clarification of divergence, we developed an empirical model in order to measure the effects of programs on server performance. Further, tests were performed in a case study on the variable remuneration program applied to public servants in public schools in the state of São Paulo aiming to identify their impact on the performance of school principals and teachers. Since these servers are part of the education system, it was also tested whether the effects of the program directors and teachers have impact on the performance of their students. / O objetivo do presente estudo é analisar os efeitos dos incentivos vinculados a programas de remuneração variável sobre o desempenho do servidor público. Para isso se procurou identificar estudos que apresentassem métodos capazes de correlacionar o desempenho com a adoção dos programas de incentivo. Notou-se que a literatura é divergente quanto à associação entre os benefícios proporcionados e a melhoria do desempenho no setor público. Para contribuir com as pesquisas e com o esclarecimento da divergência observada, desenvolveu-se modelo empírico visando mensurar os efeitos dos programas no desempenho do servidor. Na sequência, foram realizados testes em um estudo de caso sobre o programa de remuneração variável aplicado aos servidores das escolas públicas do Estado de São Paulo objetivando identificar seus impactos no desempenho dos diretores de escola e dos professores. Considerando que estes servidores fazem parte do sistema de ensino, também foi testado se os efeitos do programa sobre o desempenho dos diretores e professores impactam o desempenho dos seus alunos.