Title also in Chinese. / Abstract in English and Chinese. / Thesis (M.B.A.)--Chinese University of Hong Kong. / Bibliography: leaves 54-57. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / ACKNOWLEDGEMENTS --- p.iv / Chapter Chapter I --- INTRODUCTION --- p.1 / Turnover Problem in Hong Kong --- p.1 / Objective and Scope --- p.2 / Contents of the Following Chapters --- p.3 / Chapter Chapter II --- A THEORETICAL FRAMEWORK --- p.4 / Definition --- p.4 / Effect of Turnover --- p.5 / Causes of Turnover --- p.8 / Opportunity of Alternative Employment --- p.14 / Summary --- p.14 / Chapter Chapter III --- RESEARCH OBJECTIVE AND METHODOLOGY --- p.17 / Objective --- p.17 / Propositions --- p.17 / Methodology --- p.18 / Measurement --- p.20 / Statistical Tests --- p.24 / Chapter Chapter IV --- FINDINGS AND ANALYSIS --- p.26 / Management Attitude --- p.26 / Job Characteristics and Job Satisfaction --- p.29 / Age and Job Satisfaction --- p.30 / Length of Service and Job Satisfaction --- p.32 / Sex and Job Satisfaction --- p.33 / Marital Status and Job Satisfaction --- p.35 / Education and Job Satisfaction --- p.36 / Intracompany Comparison and Job Satisfaction --- p.37 / Intercompany Comparison and Job Satisfaction --- p.39 / Summary --- p.40 / Chapter Chapter V --- CONCLUSIONS AND RECOMMENDATIONS --- p.42 / Possible Ways to Reduce Turnover --- p.42 / Further Research Recommendations --- p.49 / APPENDIX --- p.51 / BIBLIOGRAPHY --- p.54

by Mo Ka-Keung, Loar, Yuen Wai-Yiu, Elza. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1996. / Includes bibliographical references (leaves 71-73). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF FIGURES --- p.iv / ACKNOWLEDGMENT --- p.v / Chapter / Chapter I --- INTRODUCTION --- p.1 / Background --- p.1 / Objective --- p.3 / Chapter II --- LITERATURE REVIEW --- p.4 / Chapter III --- METHODOLOGY --- p.7 / Chapter IV --- ANALYSIS & RESULTS --- p.10 / Chapter V --- CONCLUSION --- p.27 / Discussion --- p.27 / Survey by Questionnaire --- p.27 / Linking Findings to Theory --- p.28 / Encouraging Opinions --- p.29 / Major Concern Areas --- p.30 / Other General Opinions --- p.33 / Summary --- p.34 / Chapter V --- RECOMMENDATION --- p.35 / APPENDIX --- p.41 / BIBLIOGRAPHY --- p.71

by Chan Chung-Fat. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 79-81). / TABLE OF CONTENTS --- p.iii / PREFACE --- p.v / EXECUTIVE SUMMARY --- p.1 / Chapter / Chapter I. --- INTRODUCTION --- p.3 / Pay Management as a tool to attain competitive advantage --- p.4 / Objective --- p.5 / Methodology --- p.5 / Chapter II. --- PAY MANAGEMENT AS A COMPETITIVE TOOL --- p.7 / Does Pay matter ？ --- p.8 / Staffing --- p.11 / Performance Management --- p.12 / Employee Development --- p.13 / Organizational Development --- p.14 / Summary --- p.15 / Chapter III. --- PAY MANAGEMENT - BEST PRACTICES --- p.17 / Simplicity and Openness --- p.19 / Consistency --- p.20 / Process Standardization --- p.22 / Ownership of Pay Management Process --- p.23 / Control --- p.24 / Pay for Performance and Competency --- p.26 / Pay for Contribution and Variable Pay --- p.27 / Incorporating Performance Management as part of Corporate Culture --- p.30 / Measurement --- p.33 / Link to Employee Development --- p.35 / Adaptability --- p.36 / Outsourcing and Strategic Center --- p.38 / Summary --- p.39 / Chapter IV. --- PAY MANAGEMENT SYSTEM IN HK COMPANIES --- p.40 / Modern Terminals Limited --- p.41 / Dah Sing Bank Financial Group --- p.46 / The Royal Hong Kong Jockey Club --- p.48 / Kowloon-Canton Railway Corporation --- p.51 / Dow --- p.53 / Intel --- p.56 / Marks & Spencer --- p.58 / Chapter V. --- CONCLUSION --- p.61 / Corporate Vision and Mission --- p.62 / Corporate Culture --- p.64 / Organizational Structure and Company Size --- p.66 / HR Leadership and Vision --- p.67 / Employee Profile --- p.68 / Information Technology --- p.69 / Business Environment --- p.69 / Summary --- p.71 / APPENDIX --- p.72 / BIBLIOGRAPHY --- p.79

University of Macau / Faculty of Business Administration / Department of Management and Marketing

University of Macau / Faculty of Social Sciences and Humanities / Department of Government and Public Administration

published_or_final_version / Business / Doctoral / Doctor of Philosophy

published_or_final_version / Education / Master / Master of Education

by Fung Cheung Tim. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 81-84). / Chapter Chapter I --- Introduction --- p.1-3 / Chapter Chapter II --- Rationale for the Study --- p.4-8 / Chapter Chapter III --- Literature Review / Communication and its Process in Organizations --- p.9-17 / The Concept of Organizational Communication --- p.20-24 / Upward Communication --- p.24-30 / Timeliness of Information --- p.30-31 / Organizational Communication Relationship --- p.31-34 / Job Satisfaction --- p.34-37 / The Relationship between Upward Communication and Job Satisfaction --- p.37-39 / Chapter Chapter IV --- Conceptual Framework --- p.40-44 / Chapter Chapter V --- Research Methodology / Sampling Design --- p.45-47 / Measuring Instruments --- p.47-53 / Method of Data Analysis --- p.53-55 / Chapter Chapter VI --- Findings / Characteristics of the Respondents --- p.56-57 / Job Satisfaction among Outreaching Social Workers in Hong Kong --- p.57-59 / "Upward Communication, Organizational Communication and Timeliness of Information Perceived by Outreaching Social Workers" --- p.59-61 / The Influence of Upward Communication on Job Satisfaction --- p.61-66 / The Association between Organizational Communication and Job Satisfaction: A Multiple Regression Analysis --- p.65-73 / Chapter Chapter VII --- Summary and Conclusion / Summary of Major Findings --- p.74-75 / Conclusion --- p.76-79 / Limitations of the Study --- p.80 / Bibliography --- p.8184 / Appendix A --- p.85 / Appendix B --- p.86-93

by Au Mo Ying, Mary, Poon Kit Wah. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 103-105). / ABSTRACT --- p.ii toiii / TABLE OF CONTENTS --- p.iv tov / PREFACE --- p.vi / CHAPTER / Chapter I. --- INTRODUCTION / Background --- p.1 to3 / Literature review on turnover and retention strategies --- p.4 to5 / Objectives --- p.6 / Industry profile --- p.7 to10 / Approach of our study and methodology --- p.11 to12 / Chapter II. --- HYGIENE FACTORS --- p.13 to42 / Chapter III. --- MOTIVATORS --- p.43 to58 / Chapter IV. --- RECOMMENDATION --- p.59 to84 / Chapter V. --- CONCLUSION --- p.85 to87 / Chapter VI. --- APPENDICES --- p.88 / Chapter I - --- Questionnaire --- p.89 to94 / Chapter II - --- Copy of evaluation forms --- p.95 to102 / Chapter VII. --- BIBLIOGRAPHY --- p.103 to106

University of Macau / Faculty of Social Sciences and Humanities / Department of Government and Public Administration