Theme of this thesis is utilization of ERP system MS Dynamics AX 2009 in retail environment. Its main goal is to create analysis that will evaluate suitability of MS Dynamics AX implementation in retail business. This goal is realized by achieving three steps. First step is introduction and analysis of retail business processes. This includes introduction of general process in theory followed by description of typical needs and requirements of retail enterprise. Second step is analysis of functionality offered by MS Dynamics AX and identification of its deficiencies in terms of usability in retail. Third step is creation of solution proposal for requirements that are not covered by MS Dynamics AX functionality. Contribution of this thesis is introduction of common needs and requirements of retail enterprise in chosen business segment. Also practical demonstration of how are key business processes supported by MS Dynamics AX. At last added value is also in creating a solution proposal, which will solve identified deficiencies by means of program customization. Structure of thesis is based on key business processes of retail and it's divided to theoretical and practical part. Chapters of each part are sorted into order of product life cycle, which is purchase, logistics and sales. Practical part also deals with product management.

Resumo: Esta tese analisa as obras The New World Border (1996), de Guillermo Gómez-Peña e Borderlands/La Frontera: The New Mestiza (1987), de Gloria Anzaldúa, com o objetivo de verificar como esses escritores abordam problemas de identidade enfrentados pelos Chicanos, cidadãos divididos entre as tradições de seus ancestrais e estilo de vida nos Estados Unidos. Para os autores, apenas atravessar a fronteira física México/EUA não significa necessariamente fazer travessia por completo, uma vez que as "fronteiras" culturais e econômicas são as verdadeiras divisoras entre, de um lado, os imigrantes e seus descendentes e, de outro, os americanos. Mesmo assim, os Chicanos lutam para ter voz. Anzaldúa e Gómez-Peña mostram o poder do hibridismo desses imigrantes, representado em suas escritas experimentais, misturando Inglês e Espanhol, prosa e poesia, enfatizando, assim, o rompimento de fronteiras, inclusive o de gêneros literários. A tese examina a importância da Literatura produzida pelos Chicanos, pois seus trabalhos revelam as contribuições culturais e econômicas dessa imigração para a sociedade americana / Abstract: The objective of this dissertation is to analyze The New World Border (1996), by Guillermo Gómez-Peña, and Borderlands/La Frontera: The New Mestiza (1987), by Gloria Anzaldúa, in order to show how these writers approach identity matters faced by Chicanos in the US, since it is not easy for them to choose between keeping their traditions and living the American way of life. According to the authors, the mere act of crossing the Mexico/US border alone does not necessarily result in crossing the "frontiers" that really separate these immigrants and their offspring from Americans, that is, the cultural and economic barriers. Nevertheless, the Chicanos fight for the right to be heard. Anzaldúa and Gómez-Peña reveal the power of Chicano hybridism, represented in their experiments with language, writing in English and Spanish, prose and verse, thus emphasizing the rupture of frontiers, including that of literary genres. This dissertation addresses the importance of the literature produced by Chicanos, since their writings reveal the extent of Chicano contribution to American cultural life and society / Orientador: Giséle Manganelli Fernandes / Coorientador: Manuel Fernando Medina / Banca: Álvaro Hattnher / Banca: Norma Wimmer / Banca: Paulo Sérgio Nolasco dos Santos / Doutor

Orientadora: Maria Cláudia Cabrini Grácio / Banca: Renê Faustino Gabriel Júnior / Banca: Fábio Mascarenhas e Silva / Banca: Ely Francina Tannuri de Oliveira / Banca: Daniel Martinez-Ávila / Resumo: Destaca o papel fundamental dos programas de pós-graduação no desenvolvimento científico e socioeconômico do país e a consequente necessidade de se desenvolver sistemas de avaliação que levem em consideração as particularidades das áreas do conhecimento. Diante do fato de a CAPES utilizar indicadores de produção científica na avaliação da pós-graduação brasileira, propõe uma ferramenta para uso tanto dos Comitês de Avaliação da CAPES quanto para os próprios programas e seus coordenadores, a fim de oferecer aporte metodológico que contribua para o refinamento e assertividade da avaliação da CAPES. Mais especificamente, analisa a contribuição dos métodos estatísticos de boxplot e cluster na identificação das tendências dos indicadores normalizados fornecidos pela CAPES, referente à avaliação trienal (2010-2012), a fim de visualizar as diferenças de desempenho dos programas e identificar aqueles indicadores mais discernentes dos conceitos e valida os resultados dos agrupamentos dos programas de pós-graduação com o conceito obtido pela avaliação da CAPES no posterior quadriênio (2013-2016), a fim de visualizar se os resultados obtidos por meio das análises multivariadas coincidem com os conceitos atribuídos pela CAPES na última avaliação. Estabelece como universo de pesquisa o conjunto de programas de pós-graduação nas áreas de Ciência da Informação, Filosofia, Zootecnia/Recursos Pesqueiros, Ciências Biológicas III, Odontologia, Engenharia II e Materiais. Para cada área, extrai o... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: This research highlights the fundamental role of graduate programs in the scientific and socioeconomic development of the country and the consequent need to develop evaluation systems that take into account the particularities of the areas of knowledge. Faced with the fact that CAPES uses scholarly communication indicators in Brazilian graduate assessment, it proposes a tool for the use of both CAPES Evaluation Committees and the programs and their coordinators, in order to offer a methodological contribution that contributes to the refinement and assertiveness of the CAPES evaluation. More specifically, it analyzes the contribution of boxplot and cluster statistical methods to the identification of the trends of the indicators provided by CAPES for the triennial evaluation (2010-2012), in order to visualize the differences in performance of the programs and to identify those most discernible indicators of the concepts and validates the results of the groupings of the graduate programs with the concept obtained by the CAPES evaluation in the subsequent quadrennium (2013- 2016), in order to see if the results obtained through the multivariate analysis coincide with the concepts attributed by the CAPES in the last evaluation. It establishes as a universe of research the set of graduate programs in the areas of Information Science, Philosophy, Animal Science/Fisheries, Biological Sciences III, Dentistry, Engineering II and Materials. For each area, it extracts the quantitative i... (Complete abstract click electronic access below) / Doutor

Orientador: Elizabete Sanches Rocha / Banca: Maria Lúcia Outeiro Fernandes / Banca: Emerson Calil Rossetti / Resumo: Dea Loher, dramaturga nascida no país de Bertolt Brecht, reinventa o teatro político nos anos 90 do século XX, buscando devolver ao teatro seu lugar social que estimula o debate. Com a ascensão do capitalismo e o surgimento dos meios de comunicação de massa, segundo alguns autores, o teatro perdeu espaço face às novas mídias baseadas no consumo de imagens. A proposta de Loher é discutir questões pós-modernas através da literatura, recorrendo a estéticas dramáticas tradicionais que dialogam com o teatro épico e os efeitos de distanciamento brechtianos, assim como alguns recursos da estética pós-dramática. Junto a esses conceitos teatrais, Loher adota da física quântica o Princípio da Incerteza, do físico Heisenberg e técnicas cinematográficas do grupo "Dogma-95", dos dinamarqueses Lars Von Trier e Thomas Vinterberg, para mostrar no palco a política de forma desfocada com quebras e interrupções fílmicas a fim de proporcionar ao público a possibilidade de reflexão ao tirar do espectador uma visão privilegiada. Essa mistura de estilos pode ser denominada "teatro híbrido" em referência aos estudos de hibridismo cultural do professor Homi Bhabha. Em sua peça mais complexa, Inocência, Loher apresenta um drama com todas essas características revelando o retrato de uma sociedade onde as pessoas vivem em busca de sentido para as próprias vidas tendo que lidar com temas como morte, abandono, fé, Deus, dinheiro, preconceito e amor com o objetivo de refletir sobre os problemas da sociedade pós-moderna, a falência das metanarrativas e do projeto de emancipação humana e a ascensão dos simulacros. A dramaturga faz esta proposta ao seu leitor, optando por um drama cíclico de caráter episódico aparentemente cronológico, revelando no decorrer da história um colapso espácio-temporal. Esta retomada de elementos estéticos caracteriza-se por um hibridismo da forma teatral que afasta Loher do épico ... / Abstract: Dea Loher, playwright born in Bertolt Brecht's country, reinvents political theater in the 90s trying to give back to theater its social place that stimulates discussion. With the rising of capitalism and the appearance of mass media, according to some authors, theater lost its space to the media based on the consumption of images. Loher's proposal is to discuss post-modern issues through literature resorting to traditional dramatic aesthetics that link to the epic theater and the Brechtian V-Effekte, as well as recourses found in the post-dramatic aesthetics. Together with these theatrical concepts, Loher adopts from quantum physics the Uncertainty Principle by the physicist Heisenberg and also some cinematographic techniques by the group "Dogma-95" created by the Danes Lars Von Trier e Thomas Vinterberg to show on stage politics in a blurred way with filmic breaks and interruptions in order to provide the audience with the possibility of reflection as she takes away from the spectator a privileged view. This mixture of styles can be named "hybrid theater" in reference to the studies of hybridism by the Professor Homi Bhabha. In Loher's most complex play, Innocence, the playwright presents a kind of drama with all these characteristics revealing a portrait of a society where people live searching for a meaning for their own lives having to deal with themes such as death, abandonment, faith, God, money, prejudice and love with the objective of reflecting on the problems of the post-modern society, the falling of the metarratives and the project of human emancipation and the rising of simulacra. The playwright proposes this to her reader, opting for a cyclic and episodic drama that is apparently chronologic, but that reveals throughout the story a collapse of space and time. This resumption of aesthetics elements reveals a certain hybridism of the theatrical form, which deviates Loher from the epic and the post-dramatic and ... / Mestre

Abstract It is widely acknowledged that employees with positive attitudes towards their leaders and working environment can contribute to significant organizational outcomes; which can include customer satisfaction, loyalty, and increased profits. Employee’s service-oriented behaviour has been extensively proposed in literature as the result of a multiple set of organizational variables. However, limited empirical research has explored the links between the behaviour and attitudes of front line employees that lead to constructive service. Based on a sample of 4,220 employees from a well-known Canadian charter bank, this study empirically examined the relationships between rewards and recognition, perceived organizational support (POS), and leader-member exchange (LMX) and its effect on employee’s service oriented organizational citizenship behaviours (COBs). In addition, a theoretical analysis of the relationship between service oriented behaviour, customer satisfaction, and increased company performance explains the importance of empirically investigating the observed relationships. The results provided support for the claim that perceived organizational support and leader-member exchange mediate the relationship between rewards and recognition and service-oriented organizational citizenship behaviours (service COB, loyalty COB, and participation COB) when different sources of rewards and recognition are in effect (e.g.., from manger, non-manager, and understanding of system). This study is relevant to the management of service industries that depend on front-line employees to deliver quality service, and to clarify the environmental and situational aspects that influence employee’s service behaviours. These factors are crucial in face-to-face interactions which can result in business profit or loses.

Abstract It is widely acknowledged that employees with positive attitudes towards their leaders and working environment can contribute to significant organizational outcomes; which can include customer satisfaction, loyalty, and increased profits. Employee’s service-oriented behaviour has been extensively proposed in literature as the result of a multiple set of organizational variables. However, limited empirical research has explored the links between the behaviour and attitudes of front line employees that lead to constructive service. Based on a sample of 4,220 employees from a well-known Canadian charter bank, this study empirically examined the relationships between rewards and recognition, perceived organizational support (POS), and leader-member exchange (LMX) and its effect on employee’s service oriented organizational citizenship behaviours (COBs). In addition, a theoretical analysis of the relationship between service oriented behaviour, customer satisfaction, and increased company performance explains the importance of empirically investigating the observed relationships. The results provided support for the claim that perceived organizational support and leader-member exchange mediate the relationship between rewards and recognition and service-oriented organizational citizenship behaviours (service COB, loyalty COB, and participation COB) when different sources of rewards and recognition are in effect (e.g.., from manger, non-manager, and understanding of system). This study is relevant to the management of service industries that depend on front-line employees to deliver quality service, and to clarify the environmental and situational aspects that influence employee’s service behaviours. These factors are crucial in face-to-face interactions which can result in business profit or loses.

The current research aimed to develop a deeper understanding of the antecedents of job insecurity, and specifically focused on the perceived job insecurity; importance and probability of events likely to affect one’s total job. The aim of the current study was to explore relationships between the perceptions of perceived organisational support (POS), perceived employability, role ambiguity and role overload, and job insecurity. A questionnaire made up of seven separate scales investigated the perceptions of 100 employees from several different organisations experiencing change (e.g. recently been through a change process, currently going through a change process, about to go through a change process in the near future). Results confirmed three of the main hypotheses of the current study, suggesting negative relationships between POS, perceived employability, role overload and the dependent variable job insecurity (probability). Further analyses indicate that POS is a significant predictor of job insecurity (probability), and role overload and employability are significant predictors of job insecurity (importance). Overall, this paper provides support for the relationship between the antecedents highlighted in this study and job insecurity. Practical implications and directions for further research are discussed.

Orientador : Prof. Dr. Clóvis Gruner / Dissertação (mestrado) - Universidade Federal do Paraná, Setor de Ciências Humanas, Programa de Pós-Graduação em História. Defesa: Curitiba, 05/09/2017 / Inclui referências : f. 197-201 / Resumo: Este trabalho analisa a história em quadrinhos Sandman, escrita por Neil Gaiman e publicada pela editora norte americana DC Comics durante os anos de 1988 e 1996. A análise se fixou nas relações desta com o pós-modernismo e, principalmente, em como a morte é representada na publicação, uma vez que a morte não apenas aparece como algo importante na narrativa, onde vários personagens são mostrados encontrando o fim de sua vida, como também esta aparece enquanto personagem. Pelo fato da personagem Morte ser caracterizada não da forma mais tradicional, com vestes negras e uma foice, mas sim como uma garota gótica divertida e apaixonante, torna-se propício um diálogo acerca da morte no contexto da obra, o pós-modernismo, e o quanto este é semelhante ou diferente à representação da personagem. Desta forma, trabalhando as relações com a morte ao longo da História, mas fixando-se no contexto proposto, dentre os anos 1988 e 1998, pretende se compreender como a sociedade se comporta diante da morte, como esta encara o ato de morrer, por vezes o negando ou ignorando, sempre o afastando, e como isso pode ser relacionado com uma representação da morte tão diferente, tão encantadora, como alguém de quem não se quer fugir, mas encontrar imediatamente. Palavras-chave: histórias em quadrinhos; morte; pós-modernismo; Sandman; / Abstract: This work analyse the comic book Sadnamn, writen by Neil Gaiman and published by the north american publishing company DC Comics amont the years 1988 and 1996. The analysis was focused in the relations os this with the post-modernism and, mainly, in how the death is represented in the publication, once death shows like something importante in the story, where lots of characters are shown finding the end of their lives, and also is shown like a character. By the fact that the character Death is characterized no in the most tradicional way, with black robes and a sickle, but like a fun and lovely goth girl, its possible a dialogue about death in the contexto of comic, the post-modernism, and how similar or different is this to the representation in the comic books. This way, writing about the relations with death over the History, but keeping in the contexto, among the years 1988 and 1998, its intended to understand how the society behaves in the face of death, how it faces the act of dying, many times denying ou ignoring, aways pushing it away, and how this can be related with a very different representation of death, so lovely, like someone that you don't want to run away from, but meet immediately. Key-words: comic books; death; post-modernism; Sandman;

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Made available in DSpace on 2014-06-11T19:32:56Z (GMT). No. of bitstreams: 0 Previous issue date: 2011-02-28Bitstream added on 2014-06-13T19:03:42Z : No. of bitstreams: 1 rojas_ac_dr_botfm.pdf: 407269 bytes, checksum: f0b704ea192a3bbac068bad59b8e628a (MD5) / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / Os pacientes vítimas de queimaduras frequentemente manifestam dor de grande intensidade e de difícil controle, requerendo o uso contínuo do opióide para a manutenção da analgesia adequada, sendo, muitas vezes, necessária a administração de medicações adjuvantes. Os antagonistas dos receptores N-metil D-aspartato (NMDA) produzem analgesia adequada e a cetamina, representante desta classe de fármacos, é muito utilizada em pacientes com queimaduras. O objetivo desta pesquisa foi avaliar o comportamento da cetamina S(+), administrada pela via intravenosa durante a anestesia, como fármaco coadjuvante no alívio da dor pós-operatória de pacientes queimados submetidos a procedimentos cirúrgicos e, também, o consumo de tramadol como indicador da qualidade desta analgesia.Após a aprovação do Comitê de Ética em Pesquisa da Faculdade de Medicina de Botucatu e assinatura do Termo de Consentimento Livre e Esclarecido, vinte e quatro pacientes foram divididos, por sorteio, em dois grupos (G): G1 (n=13), que receberam midazolam (2,5 mg), cetamina S(+) (1 mg.kg-1), fentanil (75 μg) e propofol em infusão alvo controlada (0,5 a 2,0μg.mL-1) e G2 (n=11), que receberam midazolam (2,5 mg), solução fisiológica 0,9%, fentanil (75 μg) e propofol em infusão alvo controlada (0,5 a 2,0 μg.mL-1). As seringas foram preparadas por enfermeira não participante do ato anestésico-cirúrgico, em seringas de 5 mL, contendo 3 mL de solução. Os pacientes foram monitorizados com cardioscópio, pressão arterial não invasiva e oximetria de pulso. A hidratação foi realizada com solução fisiológica 0,9%. Aos aumentos na freqüência cardíaca e na pressão arterial sistólica (acima de 20%), assim como ao esboço de sinais de desconforto por dor, administrava-se fentanil (50μg até o máximo de 3 μg.kg -1). A analgesia pós-operatória foi realizada com tramadol (100 mg) ao final da cirurgia... / Burn patients often present intense pain that is difficult to control, requiring continuous use of opioids to maintain adequate analgesia, such that it is often necessary to administer adjuvant medications. Receptor antagonists N-methyl D-aspartate (NMDA) produce analgesia and ketamine, a representative of this class of drugs, is widely used in burn patients. This study aimed to evaluate the behavior of ketamine S(+), administered intravenously during anesthesia, as an adjuvant drug in relieving postoperative pain for burn patients submitted to surgery and the consumption of tramadol as an indicator of the quality of this analgesia.Following approval by the Ethics Committee of the Botucatu School of Medicine and free, informed consent, 24 patients were divided randomly into two groups: G1 (n=13) received midazolam (2.5 mg), ketamine (S) (1 mg/kg of bw), fentanyl (75 mg) and propofol target controlled infusion (0.5 to 2.0 μg/mL); and G2 (n=11) received midazolam (2.5 mg), 0.9% saline, fentanyl (75 mg) and propofol target controlled infusion (0.5 to 2.0 μg/mL).The syringes were prepared by a nurse, who did not participate in the surgical anesthetic Introdução e Literatura 16 procedures, in a 5 ml syringe containing 3 ml of solution. The patients were monitored via a cardioscope, noninvasive blood pressure and pulse oximetry.Hydration was achieved with 0.9% saline. When heart rate and systolic blood pressure (above 20%) was increased and/or when signs of discomfort due to pain were observed, fentanyl was administered (from 50μg to a maximum of 3 mg/kg of bw). Postoperative analgesia was achieved with tramadol (100 mg) at the end of surgery. Patients were assessed for pain at discharge from the recovery room (M0) and 3 h (M1), 6 h (M2) and 12 h (M3) postsurgery, using verbal numeric and visual analogue scales. Postoperative analgesia was maintained with codeine (30 mg)... (Complete abstract click electronic access below)