As information systems leaders tap into the global market of cloud computing-based services, they struggle to maintain consistent application performance due to lack of a process framework for managing quality of service (QoS) in the cloud. Guided by the disruptive innovation theory, the purpose of this case study was to identify a process framework for meeting the QoS requirements of private cloud service users. Private cloud implementation was explored by selecting an organization in California through purposeful sampling. Information was gathered by interviewing 23 information technology (IT) professionals, a mix of frontline engineers, managers, and leaders involved in the implementation of private cloud. Another source of data was documents such as standard operating procedures, policies, and guidelines related to private cloud implementation. Interview transcripts and documents were coded and sequentially analyzed. Three prominent themes emerged from the analysis of data: (a) end user expectations, (b) application architecture, and (c) trending analysis. The findings of this study may help IT leaders in effectively managing QoS in cloud infrastructure and deliver reliable application performance that may help in increasing customer population and profitability of organizations. This study may contribute to positive social change as information systems managers and workers can learn and apply the process framework for delivering stable and reliable cloud-hosted computer applications.

The expanding adoption of cloud computing services by businesses has transformed IT infrastructure and data management in the computing space. Cloud computing offers advantages such as availability, scalability, and cost-effectiveness, making it a favored choice for businesses of all sizes. The aim of this thesis is to compare private and public cloud computing services in terms of pricing and implementation effort as well as comparing the cloud providers to each other. The top three cloud providers that will be examined are Google GCP, Microsoft Azure, and Amazon AWS. The study examines different pricing models and evaluates their effectiveness in different business scenarios. In addition, the thesis also discusses the challenges associated with building and maintaining private infrastructure and the deployment of applications to cloud computing service are examined. The research methodology involves data collection, analysis, and a case study of developing and deploying a ticketing system application on different cloud platforms. The ticket system helps to provide a realistic example and investigation of the cloud providers. The findings will help companies make informed decisions regarding the selection of the most appropriate cloud computing service based on pricing models and implementation efforts. The thesis provides valuable information on private and public cloud computing and recommends appropriate pricing models for different scenarios. This study adds to existing knowledge by analyzing current pricing models and deployment concepts in cloud computing. The thesis does not propose new solutions but follows a structured format compiling information on private, and public cloud computing and a comprehensive review of cloud computing pricing models and marketing efforts. / Den växande adoptionen av molntjänster inom företag har förändrat IT-infrastrukturen och datahanteringen inom datorområdet. Molntjänster erbjuder fördelar såsom tillgänglighet, skalbarhet och kostnadseffektivitet, vilket gör det till ett populärt val för företag i alla storlekar. Syftet med denna avhandling är att jämföra privata och offentliga molntjänster med avseende på prissättning och implementeringsinsatser samt att jämföra molnleverantörerna med varandra. De tre främsta molnleverantörerna som kommer att undersökas är Google GCP, Microsoft Azure och Amazon AWS. Studien undersöker olika prismodeller och utvärderar deras effektivitet i olika affärsscenarier. Dessutom diskuterar avhandlingen också utmaningarna med att bygga och underhålla privat infrastruktur samt implementeringen av applikationer till molntjänster. Forskningsmetodologin omfattar datainsamling, analys och en fallstudie av utveckling och implementering av ett support system på olika molnplattformar. Supportsystemet hjälper till att ge ett realistiskt exempel och undersökning av molnleverantörerna. Resultaten kommer att hjälpa företag att fatta informerade beslut när det gäller valet av lämpligaste molntjänst baserat på prismodeller och implementeringsinsatser. Avhandlingen tillhandahåller värdefull information om privat och offentlig molntjänst och rekommenderar lämpliga prismodeller för olika scenarier. Denna studie bidrar till befintlig kunskap genom att analysera nuvarande prismodeller och implementeringskoncept inom molntjänster. Avhandlingen föreslår inga nya lösningar, men följer en strukturerad format genom att sammanställa information om privat och offentlig molntjänst samt en omfattande översikt av prismodeller och marknadsinsatser inom molntjänster.