Purpose of this diploma paper is a suggestion of optimalization a chosen processes in a sector of distribution electricity and gas, during fusing more companies. One possibility how to find out weak parts, save costs and create new and superior values is a properly selected monitoring and measuring firm processes. At the first part of my work we analyzed a firm process, process management and reengineering. At the second part we are focusing on analysis of current stadium of inter-processes, on finding a critic factors of success and on achievement optimizing process map of a company. Conclusion consist of recommendation how to improve a function of a process management in a company and focusing on a concept of optimal stadium chosen model process.

Submitted by Mariana Dornelles Vargas (marianadv) on 2015-06-01T17:08:40Z No. of bitstreams: 1 processo_prestacao.pdf: 3293008 bytes, checksum: a8fb43174d74dd2be5eb011e9b9e48d7 (MD5) / Made available in DSpace on 2015-06-01T17:08:40Z (GMT). No. of bitstreams: 1 processo_prestacao.pdf: 3293008 bytes, checksum: a8fb43174d74dd2be5eb011e9b9e48d7 (MD5) Previous issue date: 2014-03-21 / Nenhuma / As empresas prestadoras de serviços têm um grande destaque na economia brasileira, apresentando uma participação no Produto Interno Bruto (PIB) em torno de 70%, algo muito parecido com a maioria dos países desenvolvidos. Muitos destas empresas prestam serviço para outras organizações e, com isso, contam com características que lhes são particulares. Dentro deste contexto, os serviços empresariais intensivos em conhecimento atuam com grande relevância. Estes provedores utilizam-se do conhecimento que detém internamente para construir soluções customizadas a cada comprador, disseminando esse conhecimento em forma de aplicações práticas úteis ao dia-a-dia organizacional de seus clientes. Alguns destes provedores está envolto em ambientes de alta tecnologia, diferenciados por exigir altos investimentos financeiros e um nível ótimo de monitoria de mercado. Esta dissertação analisou a díade provedor-comprador neste contexto de prestação de serviços empresariais intensivos em conhecimento e envoltos em um ambiente de alta tecnologia a fim de desenhar um modelo de gestão capaz de auxiliar administradores e pesquisadores da área de operações em suas atividades profissionais. Para tal, utilizou-se primeiramente de um conjunto de estudos para compor um modelo conceitual inicial. Na sequência, efetuou uma revisão sistemática da literatura que contou com 106 artigos científicos como forma de detalhamento do modelo delineado previamente. Logo mais, realizou um estudo de caso da díade provedor-cliente para o levantamento de dados empíricos que fossem capazes de levar a uma discussão prática do modelo refinado. Nesta etapa foram entrevistados oito clientes empresariais e quatro representantes de um provedor de serviços metrológicos, ambiente caracterizado por utilização de alta tecnologia e alto conhecimento. Após a análise de conteúdo das entrevistas semiestruturadas realizadas foi levantada uma série de evidências empíricas que sugeriram a real aplicabilidade do modelo conceitual delineado. A pesquisa se encerrou discutindo possíveis implicações gerenciais e acadêmicas e sugerindo temas para continuidade dos estudos. / The service providers have a major highlight in the Brazilian economy, with a share of the Gross Domestic Product (GDP) of around 70%, something very similar to most developed countries. Many of these companies provide service to other organizations and, therefore, have characteristics that are peculiar to them. Within this context, knowledge intensive business services act with great relevance. These providers are used internally holds that knowledge to build customized solutions to every buyer, disseminating this knowledge in the form of useful practical applications to organizational day-to-day buyers. Some of these providers are encased in high-tech environments, distinguished by high capital investment and require a great level of monitoring market. This dissertation analyzed the buyer - provider dyad in this context to provide knowledge intensive business services and wrapped in a high tech environment in order to design a management model able to assist administrators and researchers operating in their professional activities. For this purpose, we used a first set of studies to compose an initial conceptual model. Following, conducted a systematic literature review that included 106 scientific articles as a way of detailing the model previously outlined. Soon, conducted a case study of provider - customer dyad to survey empirical data they were able to lead to a practical discussion of the refined model. At this stage, we interviewed eight business customers and four representatives of a provider metrological services environment characterized by use of high technology and high knowledge. After content analysis of semistructured interviews was raised one set of empirical evidence that suggested the actual applicability of the outlined conceptual model. The search ended with a discussion about managerial and academic implications and suggesting topics for continuing studies.

Cette thèse porte sur la création interactive intuitive de formes 3D, justifié pour les artistes par un besoin d'efficacité et d'expressivité et pour le grand public par la démocratisation d'usages de la modélisation numérique pour les jeux vidéo ou pour les imprimantes 3D. Dans ce cadre, pour trouver des nouvelles formes d'interactions, nous avons développé des modeleurs et des techniques de modélisation : un modeleur de formes libres 3D par métaphore de peinture, un modeleur vectoriel temps réel de paysages ainsi qu'un modeleur de paysages par croquis vu de la première personne. Les contributions scientifiques vont d'un opérateur de mélange implicite qui garanti la localité du mélange, à l'utilisation qu'une formulation bi-harmonique pour la modélisation de terrains permettant une modélisation fine, intuitive et temps réel de terrains; en passant par la modélisation de paysages à partir de croquis composé de silhouettes vus de la première personne. / This thesis focuses on the interactive intuitive creation of 3D Models. Improvment of modeling tools for artists is still an active research mater especialy concerning efficiency and expressiveness. Moreother video games or 3D printers are make the use of modeling tools more common by the general public. In this context, to find new forms of interaction, we have developed modelers and modeling techniques: a 3D free-form modeler which uses a painting metaphor for creation, a vector-based real-time landscapes modeler as well as a sketch-based landscapes modeler that uses first person drawnings. Scientific contributions range from a blending operator for implicit modeling that guarantees the locality of the blend. The use for a bi-harmonic formulation for landscape modeling that allow fine, intuitive and real-time terrain modeling. Finally through landscape modelisation using sketches composed of silhouettes seen from the first person point of view.

Developmental dyslexia is a specific reading and spelling disability with several explanatory proposals. Previous research has shown that there is a strong relation between developmental dyslexia and difficulties in phonological processing, which has resulted in the theory that the cause of developmental dyslexia is a specific weakness in phonological awareness. However, such a specific weakness does not explain the non-linguistic difficulties that are also common in developmental dyslexia. According to the Procedural Deficit Hypothesis (PDH), several (both linguistic and non-linguistic) difficulties that are observed in developmental dyslexia can be explained by abnormal development of the procedural memory system. Moreover, this hypothesis implies that the declarative memory system remains intact and may have a compensatory role for the reading disabilities in developmental dyslexia. In this study, the aspect of declarative memory that is visual recognition memory after incidental encoding was examined. 10 children with diagnosed developmental dyslexia and 10 typically developed children participated in the study. The results indicated an intact declarative memory in children with developmental dyslexia. However, no significant correlation between declarative memory and reading ability was found. Thus, the prediction that declarative memory can serve a compensatory role in developmental dyslexia was not supported. / Dyslexi är en specifik läs- och skrivsvårighet med flera förklaringsmodeller. Tidigare forskning har visat på ett starkt samband mellan dyslexi och svårigheter med fonologiskt processande, vilket har lett fram till hypotesen att orsaken till dyslexi är en specifik svaghet i fonologisk medvetenhet. En sådan specifik nedsättning kan dock inte förklara de icke-språkliga svårigheter som också är vanligt förekommande vid dyslexi. Enligt the procedural deficit hypothesis (PDH) kan många (både språkliga och icke-språkliga) svårigheter vid dyslexi förklaras av en nedsättning i det procedurella minnet. Vidare innebär hypotesen att det deklarativa minnet är intakt och kan fungera som kompensation för svårigheterna vid dyslexi. I denna studie undersöktes det deklarativa minnet i form av visuellt igenkänningsminne efter oavsiktlig inkodning. I studien deltog 10 barn med dyslexi och 10 barn utan dyslexi. Resultatet indikerade att det deklarativa minnet var intakt hos barnen med dyslexi. Däremot kunde inget signifikant samband mellan deklarativt minne och läsförmåga ses. Antagandet att deklarativt minne kan fungera som kompensation vid dyslexi kunde därför inte stödjas.

Utifrån the procedural deficit hypothesis (PDH) antas det deklarativa minnet vara intakt hos personer med dyslexi. Detta styrks av studier som visat att deklarativt minne är intakt eller förstärkt hos barn med SLI eller dyslexi då det undersökts med icke-språkliga minnestest. Personer med dyslexi som genomgår universitetsstudier antas kompensera för sina svårigheter på olika sätt, bland annat med det deklarativa minnet. I denna studie har deklarativt minne undersökts i form av visuellt igenkänningsminne efter oavsiktlig inkodning. Deltagarna utgjordes av 11 universitetsstuderande med dyslexi samt en kontrollgrupp på 26 universitetsstuderande utan dyslexi. Resultatet indikerade ett intakt deklarativt minne hos personer med dyslexi. En trend till att de även har ett förstärkt minne efter 24 timmar jämfört med kontrollgruppen kunde skönjas men var inte signifikant. Prediktionen att deklarativt minne används som kompensation i allmänhet samt för nedsatt läsförmåga kunde inte styrkas. Andra möjliga kompensatoriska strategier och förmågor än deklarativt minne diskuteras. / Based on the procedural deficit hypothesis (PDH) declarative memory is assumed to be intact in people with dyslexia. This is supported by studies showing that declarative memory is intact or enhanced in children with SLI or dyslexia when examined using non-verbal memory tests. People with dyslexia who undergo university studies are assumed to compensate for their difficulties in different ways, including with the use of declarative memory. This study examines the aspect of declarative memory that is visual recognition memory after incidental encoding. The participants were 11 university students with dyslexia and a control group of 26 university students without dyslexia. The results showed an intact declarative memory in people with dyslexia. A possible trend that they also have an enhanced memory after 24 hours compared with the control group could be seen but was not significant. The prediction that declarative memory is used as compensation in general and for impaired reading skills could not be substantiated. Other possible compensatory strategies and abilities besides declarative memory are discussed.