In a plural democratic society, the macro phenomena and policies are formed by individual cognition and choices. Thus the field of decision-making and judgment analysis based on individual cognitions has become the major analytical method in the public affairs management. The citizenship view of the republicanism requires citizens to reach consensus. The group decision-making method is so helpful for reaching consensus and overcoming the limits of individual cognition that it¡¦s necessary in forming public policies. By reviewing various group decision-making methods, the study found that there are at least Program Planning Method (PPM; Delbecq & Van de Ven, 1971), Policy Delphi (Turoff, 1970), Interactive Management(IM; Warfield & Cárdenas, 1994), and Social Judgment Theory(SJT; Hammond, 1965, 1996; Hammond et al., 1975, 1977, 1980) can be used to reach consensus in a plural society. Among them, the IM results have been proven effective for solving complicated problems and compliant with citizen participation spirit of a plural society ( Wang Min-shen & Chang Ning, 2002; Warfield & Cárdenas, 1994) . However, the accuracy of IM results can not be proven by the method and the weight between factors can not be identified, either. SJT can be used to analyze the assumption between decision criteria of different hierarchies and obtain the weights between different factors out of the same result so that SJT can examine the annotated graphics of IM. Besides, since SJT emphasizes cognitive feedback, it can facilitate reaching consensus by comparing various stakeholders¡¦ judgment principles dissolving the cognitive conflicts. Thus the study applied theoretical SJT to examine the validity of IM results. I discussed SJT procedure in a collective, hierarchic and large-scaled way. The study also adopted classic experimental design to compare the cognitive changes of participants before and after the SJT procedure to explore the performance of SJT results of group decision-making in public affairs cases in terms of consistency, individual learning effect and satisfaction. The results of this study show that SJT procedure can be operated in a large-scaled way while consensus with high satisfaction will be reached. In addition, the theoretical validity of IM results on psychological cognition provides the reason why participants accepted the results. Talking about the changes of the participants¡¦ cognition through SJT procedure, the participants using SJT have not improved their consistency, while the learning effect changes significantly towards group conclusion. In the subjective evaluations such as satisfaction, learning effect and caring degree, the participants who use SJT are better than those who don¡¦t, but not better than those who use IM procedure. In terms of policy significance, though the covert consistency between the participants who use SJT has not been improved, their overt satisfaction towards the group conclusion is better than those who don¡¦t. It shows that the conflict between participants has not disappeared yet, while they accept the consensus. Therefore, the way to wipe away the conflicts in a plural society is not to build up a single exclusive value, but to design a procedure allowing the stakeholders accept consensus.

The Community Policing should not take only the policing viewpoint into consideration, but be carried out by taking the community as the core network functioning conformity. Strategic formulation of Community Policing cannot be self-lauded as police professionalism, but be understood in the context of solving policing problems connected with other topics that depend on widespread opinion consultation, research questionnaires and public verification. Community Policing is precisely what police and people share in mutual governance; it is a witnessing of public affairs participation that carries out democracy at the grassroots level. However, its foundation is established on effective communication, mutual understanding and confidence between the police and citizens. It also depends on environmental social capital to develop gradually. Therefore, it is the key to learn how to respect and yet contain different societies and individuals with cognition of their roles in such societies. Accordingly, we can try to seek collective mutual recognition. This research puts emphasis on the operation pattern of the ¡§partnership spirit¡¨ and the ¡§network governance¡¨ from the ¡§acts as circumstances permit¡¨ characteristic of Community Policing. In addition, it discusses the problem of lack of people-participation in Community Policing in the Penghu area by literature discussion (including area background material analysis), expert interview, interactive management (IM), questionnaire survey of society judgment theory (SJT), cross-territory analysis and so on. Through question analysis and interactive conference, 12 items of the first plan and enhancement drawings are obtained. It belongs to the fourth level according to the IM success rank, i.e. it can discover a suitable plan that promotes the participation of the populace, and thus can be recommended to the policing governance and relevant administration agencies. This research takes Penghu as the background and the IM as the interface. The community populace and the performers of Community Policing network (including government institution, private enterprise and Non-governmental organizations) are the main participants. Then, the collective consensus containing multi-dimensional individual cognition was delivered. Furthermore, the endorsement of the local policing decision-making group was investigated through the V-C-S strategic triangle analysis and the SJT questionnaire. Overall, the twelve plans of top priority can be categorized into three essential strategies: ¡§strengthen the policing management to respond to the populace¡¨, ¡§enhance community empowerment to form a policing network¡¨ and ¡§specialization community policing¡¨, separately presenting the viewpoint of three main participants: the experts, the populace, and the basic unit police. Moreover, ¡§specialization of Community Policing¡¨ was considered to be the top priority. However, taking the above essential strategies as the judgment cues to perform the SJT questionnaire to the local policing decision-making group demonstrates that the policing decision-making commanding officer most take seriously the notion of ¡§strengthen the policing management to respond to the populace¡¨, but the ground-roots staff most take seriously the ¡§enhance community empowerment to form policing network¡¨ strategy. Through the investigation, the IM model is proven to be effective in enhancing public participation in Community Policing affairs and reaching a consensus; through SJT questionnaires, the local policing decision-making group gave high approval to the key strategies from interactive deliberation. The result of the survey also shows that people in different positions could have various considerations and judgments. Thus, this research suggests that enforcement authorities can actualize their policies by adopting IM and reach consensus through public participation and mutual understanding.

In the current pluralistic societies, public policy-makings had to take into account various stakeholders as well as the social values. In this thesis, based on the integrated framework for public affairs management(PAM), and Value Capacity Support¡]V.C.S.¡^strategy management and Simple multi-attributes rating technique(SMART), defined the applicable operational variables which includes three major factors of Value, Capacity, Support, and twelve derivative attributes, three situations. Although they will influence the stakeholders as decision-makers while deciding if they should advance tax reform of efficiency and fairness. For research design, we employed in-depth interview to call on stakeholders, and analyze the feasible strategy for three major factors and twelve derivative attributes of tax reform. And then, we will design questionnaire and survey to the stakeholders in SMART, so that understanding the cognition judgment of decision-makers. At last, we will select the best alternative. Finding of this thesis include¡G 1. As the Statute for upgrading Industries carried on expiration, to assess among the three situations of all cancel, retain four items factor, government direct subsidy of tax incentive. The most is ¡§all cancel¡¨, the second is ¡§government direct subsidy¡¨, and then the third is ¡§retain four items factor¡¨. 2. Reform of the Statute for upgrading Industries reached the efficiency and fairness, eleven interviewers of all twelve considered only efficiency. 3. Under three situations, analyze weights of three factors and twelve derivative attributes in SMART. ¡]1¡^situation one¡]all cancel¡^¡GThe most is ¡§sound government finance¡¨, the second is ¡§government internal integrated opinion and establish consensus¡¨, and then the third is ¡§reducing poverty gap¡¨. ¡]2¡^situation two¡]retain four items factor¡^¡GThe most is ¡§economic continuing grow¡¨, the second is ¡§sound government finance¡¨, and then the third is ¡§estimate the loss of reducing tax and draw a complete alternative¡¨. ¡]3¡^situation third¡]government direct subsidy¡^¡GThe most is ¡§sound government finance¡¨, the second is ¡§economic continuing grow¡¨, and then the third is ¡§estimate the loss of reducing tax and draw a complete alternative¡¨. 4.In theoretically and method¡GThis is a new try and approach for V.C.S. combined with SMART, and make use of the strategy management for decision-makers and cognition judgment for stakeholder.

In the current pluralistic societies, public policy-makings had to take into account various stakeholders as well as the social values. The research, based on the integrated public affairs management¡]PAM¡^ framework (Wang et al., 2004a) and place marketing strategy (Kotler, 1999), defined the applicable operational variables which includes three major factors of economical, social and political, and government, and nine derivative attributes, two situations of direct three-links between Taiwan and Mainland China, and status quo are used as the scenario. Altogether they will influence the stakeholders as decision-makers while deciding if they should invest, live, or work in Kaohsiung. For research design, we employed three major multiple-attribute theories or methods for individual stakeholders¡¦information processing and integration, Information Integration Theory¡]IIT¡^, Analytical Hierarchy Process¡]AHP¡^, Simple Multi-Attribute Rating Technique¡]SMART¡^, and Rating. In particular, the way the information is integrated cognitively is empirically examined instead of assumed with the averaging model of the IIT (Anderson, 1991a), and the scale values (equivalent to the utility component in MAUT or AHP) and the weights are concurrently separated and measured as results of the examination. Such separation rendered measurement of the psychological weights with theoretical validity possible, and could be used as the standard so that weights measured with the other three methods are evaluated and compared. Findings of the research are as follow, in the aspect of multiple-attribute weight measurement methods applied in the place marketing of Kaohsiung¡G 1. Among the three major factors, the most important is ¡§economic development¡¨, the second is ¡§government function¡¨, and then the third is ¡§social and political development¡¨. 2. For economic development, under the situation of maintain status quo, the most crucial derivative attribute is¡§ the level of economic globalization of Kaohsiung¡¨. The second one is ¡§the industrial structure of Kaohsiung city¡¨. The last one is ¡§the competitiveness of Kaohsiung Port and Airport project¡¨¡FUnder the situation of opening for three direct-links, the most crucial derivative attribute is still ¡§the level of economic globalization of Kaohsiung¡¨. The second one is ¡§the competitiveness of Kaohsiung Port and Airport project¡¨. The last one is ¡§the industrial structure of Kaohsiung city¡¨. 3. For the factor of social and political development, the most important attribute is ¡§the level of citizen participation in public affairs and the extent they influence public policies¡¨, the second is ¡§the public values and culture¡¨, the last is ¡§the operational mechanism of politics and election¡¨. 4. As for government function, the most essential attribute is ¡§the provision of public infrastructures¡¨. The second is ¡§the elected officials¡¦ perception of place marketing and capabilities of policy planning¡¨. The third is¡§the career officials¡¦ identifications for the elected officials¡¦ ambitions and abilities to carry out the place marketing policies¡¨. 5. The second group examinees think that direct-links has positive effects on the developments of Kaohsiung and most of them approve of the policy of three direct-links¡Fthe first group examinees have diverse opinions on it. 6. Based on PAM framework, we will sum up the problems of place marketing of Kaohsiung and brings out policy suggestions for Kaohsiung city. In the aspect of Multiple-attribute weight measurement methods theory¡G 1. Take the weight parameters derived from IIT¡¦s averaging model as the standard, weights from rating¡BAHP and SMART are all theoretically valid. The theoretical validity of rating outperforms that of AHP, AHP outperforms that of SMART. Among the convergence validity or consistence of four methods, between rating and AHP with IIT¡¦s averaging model fit better in convergence validity, between SMART and IIT¡¦s averaging model don¡¦t. 2. All three models had fairly high predictability and notable for subjects¡¦ holistic judgments. The predictability of IIT is the a little bit higher than SMART, the third one is AHP, and the last one is rating. 3. For convergence, measured with accumulative weights derived from subjects selected 15-20 examinees randomly, IIT was better than SMART, and SMART was better than AHP. 4. In terms of perceived performance, degree of operational easiness and fondness, the three models are not significantly different. As for the degree of confidence, IIT outperformed AHP, and AHP outperformed SMART.

National Health Insurance (NHI) can be said to play the most significant role among all the other social securing systems. People pay great attention to its policy and institution. NHI is an obligatory social insurance, protecting all the citizens in Taiwan. The insured is required to enroll into the NHI only by their employers¡V be it a school, a business company, an institution, an organization, private business employer or any other work unit. When the insured are underwritten by or withdrawing from the system, all the changes must be made through the employers who refer to and enroll their employees with the NHI. The Bureau of National Health Insurance, operating in coordination with the e-government policy that aims to provide much more convenience to the Taiwanese people and to improve government efficiency, as well as for the sake of energy conservation and carbon reduction, has been encouraging people to use on-line applications for the NHI affairs. As much effort as they have put on promoting such policy to the employers who are responsible to insure their employees with the NHI, currently, the popularity of using on-line applications for NHI affairs is barely satisfactory, as a matter of fact. Many parties are involved in the procedure of processing on-line applications for NHI affairs; therefore, this dissertation uses Nominal Group Technique (NGT) and Interpretive Structural Modeling (ISM) from Interactive Management (IM) theories conducting the research. All participating parties will have conversations with one another; therefore, there will be a workshop. The purpose and subject for this workshop is to explore practical strategies that would effectively promote the usage of on-line applications with the NHI affairs. Through such an interactive dialogue collecting diverse viewpoints, there are thirteen strategies concluded to be effectively helpful achieving the aim: The NHI sectors responsible for on-line applications should (1) provide favorable incentives for on-line applicants, (2) simplify the net identification procedure and the NHI operational network and (3) the logging-in system, (4) increase the network bandwidth, (5) resolve NHI insurers¡¦ qualms of network security using online-applications. Also, they may need to redesign the network platform and (6) simplify procedure for users, and (7) more frequently promote the advantages using on-line applications and expand contents of their service, so that (8) the web search function for the NHI will be able to provide wider, faster, more efficient service. (9) the relative NHI sectors should really receive guidance and assistance carrying out this project, and (10) negotiate the assigned policy with their superior supervisory sectors to give clear order to their subordinate sectors using on-line applications and (11) set up trainings for instructors to establish future training resource, and (12) hold workshops to give more information and verification on the scene permitting the participants of the workshops to use on-line applications, and (13) finally achieve the aim that to have applications for NHI affairs completely done on-line. Among them all, strategy 3, ¡¥simplifying logging-in system¡¦, ranks 11 using NGT sequencing (strategy 11, 12, 13 all get the same points in the vote). However, in the enhancement structure, strategy 3 ranks number 1, has net score points 10. Therefore, strategy 3 should be given as much priority as to and carried out with strategy 1 ¡¥providing favorable incentives for online applicants¡¦ that gets the most points, in the NGT sequencing process. This research has given the participants questionnaires at two stages during the interactive workshop. The participants¡¦ concern, or understanding of using on-line applications for NHI affairs, appears to have risen after the workshop. There is unexpected, significant satisfaction over the promising conclusions from the workshop, which proves the workshop to be non-redundant and have reached consentient results. Also, the research, primarily using ISM program, has reduced the voting numbers when comparing two strategies from 156 times to 58. This has saved great amount of the time from the voting procedure in discussion, so that the workshops was able to finish in one day and hence did not exhaust the participants¡¦ enthusiasm. ISM is therefore proved to be efficient in saving time and assures that not losing the participants in different stages of the workshop.