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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
511

The Impact of Sustainable Advertising and its Relationship to Consumer Brand Loyalty : An Empirical Study of Young Adults and their Brand Switching Behaviour on High- and Low Involvement Products

Jernberg, Alice, Eklund, Sandra, Roman, Andreea-Jessica January 2020 (has links)
Even though the majority of companies have realised the benefits of implementing sustainability practices into their business strategies today, the problem is that the marketing of these activities still has a negative impact on the environment. Therefore, the purpose of this research is to examine if the impact of sustainable advertisements can influence the purchase decisions of young adults who show loyalty to another brand. In order to reach this purpose, qualitative research was conducted using an abductive approach through 23 semi-structured individual interviews with consumers between the ages of 19-30. This enabled us to get an in-depth understanding of their subjective consumption behaviour in comparison to sustainable advertisements. This report draws on existing literature which states that sustainability promotions positively impact the consumer decision process and that consumers’ rarely switch from a brand they are highly loyal to. The results show that sustainable advertisements' impact on young adults is dependent on the product-involvement category. In order for sustainable advertisements to have a chance to generate a switching behaviour among young adults for high-involvement products, the message must provide clear and transparent information regarding the product, because the perception of brands tends to be more valuable. However, this is not as important for low-involvement products since sustainable messages can provoke a switching behaviour based on emotional appeals. Therefore, this research contributes to companies which seek to use sustainable marketing for high- or low-involvement products.
512

The effect of Influencer Marketing in a highly involved product : An experiment conducted in the golf industry

Halin, Julia January 2020 (has links)
Purpose – The purpose of this research is to create an understanding of how influencer marketing could be used to increase the purchase intention in an area of a high involvement product in a niche market. Since this study is collected together with a Swedish golf company, the golf industry was evaluated. In order to fulfill the purpose, the social media influencer value (SMIV) model was adopted in this study. Method – A quantitative experiment was conducted through the use of experimental vignette methodology (EVM) together with a qualitative validity check-in form of an interview with a key person from the industry. The main data was collected through a combination of exposure to the independent variable (through a stimulus) and a set of following questions (a questionnaire). The questionnaire was sent out to the company’s consumer through email and to analyze the collected data an analysis of covariance (ANCOVA) was used. Findings – In the collected data, evidence indicating that golf is a high involvement activity where the participants put down a lot of time and effort in the sport was found. In the SMIV model three significant paths was found between expertise and purchase intention, similarity and purchase intention, and usefulness and purchase intention. All three independent variables had a positive impact on purchase intention which tells us that when expertise, similarity, or usefulness increases, consumers purchase intension increases as well. Theoretical and practical implications – The results in this study contributes to current literature in the area of influencer marketing by confirming some relationships but also by extending the literature. The study also contributes to important insights for marketing practitioners since the results present important variables to consider when using influencer marketing to create purchase intention. It also creates meaningful insights for the influential person itself and open up for further research in the area of the effect of influencer marketing in a high involvement product.
513

Country of Origin Image Appeals and the Purchase Propensity of Consumers : An experimental study / Country of Origin Image Appeals and the Purchase Propensity of Consumers : An experimental study

Waltrick, Davi Rogerio January 2020 (has links)
The purpose of this paper is to investigate how dimensions of Country of Origin Image (COI) can impact the purchase propensity of consumers. Drawing on the literature of international marketing, consumer behaviour, and social psychology, an experiment with a three-product category (experiential, functional, and symbolic) was designed to analyse purchase propensity of Swedish consumers for Brazilian products. To collect the data, Swedish consumers divided into three groups were part of the experiment. Each group had contact with one product category having five advertisements with different appeals, answering a survey sent via e-mail. Overall, COI appeals was found to have a higher purchase propensity benefit than no COI. Evidence was found that dimensions have different purchase propensity benefit among the product categories. The findings offer evidence that in a cultural distance setting, COI appeals should be implemented for the increase of purchase propensity, with adaptation based on context. / <p>Due to the Coronavirus pandemic, the presentation took place on-line, in a Zoom conference.</p>
514

Hur bolånerådgivare arbetar för att hålla kunder lojala : En kvalitativ studie om efterköpskänsla, återköpsbeteende och kundlojalitet / How mortgage advisors keep customers loyal : A qualitative study about post-purchase feeling, repurchase behaviour and customer loyalty

Hjerpe, Frida, Lundqvist, Fredrik January 2020 (has links)
Harsh competition influence the profit margins of Swedish banks, where mortgages are some of the most profitable products. Unfortunately, mortgages also happen to be the most influential products when it comes to customers’ willingness to switch banks. Currently, the four largest banks in Sweden are losing both customers and mortgage market shares to smaller firms at an increasing rate. One of the big four face greater problems acquiring new credit market shares when compared to its three competitors. In this study, actions taken in order to keep existing customers are central and the bank finding it particularly troublesome to acquire new credit market shares out of the big four is therefore examined. Through a qualitative study, mortgage advisors at the bank in question are asked to explain how they handle theoretical concepts such as post-purchase feelings, repurchase behaviour and customer loyalty in practice. Answers from the interviews are then analysed and compared to existing theory, where the results show that practice is not always executed as expected from a theoretical perspective. The purpose of the study is to better understand how the advisors work with the theoretical concepts, in order to fathom why the customers are leaving. The results show that mortgage advisors at the bank in question worked inconsistently with customer’s post purchase feelings. This was due to the advisors having free reins over how to process their own customer base with a lack of system support. Consequently, some of the advisors worked with direct post purchase activities whilst some did not get in touch with their customers at all. In addition, loyalty was an aspect that customers often thought to be of great importance for the bank. However, loyalty was not a determining factor in the calculations made by the advisors in order to present the customers with interest offers. Though it could be of some importance for the small mandate every advisor had over the final interest discount, where satisfaction with a customer could grant a more generous proposition. / Den svenska bankmarknaden kännetecknas av en hård konkurrens, där bolån är en av de mest lönsamma produkterna. Dessvärre är bolån även den produkt som har störst inflytande när det kommer till kunders benägenhet att byta bankaktör, och länge har de fyra största aktörerna på den svenska bankmarknaden tappat kunder till mindre aktörer i en allt ökande omfattning. En av dessa storbanker har även visat sig ha det mer problematiskt än sina tre likar att ta nya marknadsandelar på kreditmarknaden vilken vidare undersöks i denna studie där åtgärder utförda i syfte för att behålla kunder är centrala. Genom en kvalitativ studie har bolånerådgivare vid banken i fråga ombetts förklara hur de arbetar med de teoretiska koncepten efterköpskänsla, återköpsbeteende och kundlojalitet i praktiken. Svaren har sedan analyserats och jämförts ur ett teoretiskt perspektiv, där resultatet visar att arbetssätt och teori inte alltid överensstämmer med varandra. Syftet med denna studie är att bättre förstå hur bolånerådgivare arbetar i förhållande till teoretiska koncept, för att skapa en bättre förståelse för varför det sker ett så kontinuerligt och tilltagande kundtapp. Resultatet av studien visar att bolånerådgivarna på banken i fråga arbetade på ett inkonsekvent sätt med kundernas efterköpskänsla. Något som var till följd av att arbetssättet med den egna kundstocken var individuellt konstruerat av varje rådgivare och att en avsaknad av systemstöd förelåg. Som en konsekvens, gjorde vissa rådgivare direkta efterköpsutskick, när andra inte hörde av sig till sina kunder över huvud taget. Vidare var lojalitet en aspekt som kunderna kunde tro var av stor vikt för banken. Men i själva verket var detta inte en variabel alls i de kalkyler som rådgivarna nyttjade för att ge ett så rättvist erbjudande som möjligt. Däremot kunde lojalitet ha en liten betydelse för det mandat varje rådgivare hade över den slutliga ränterabatten, där en bra kund kunde få ett mer generöst förslag.
515

Riesgos percibidos de producto, privacidad y conveniencia en relación a la intención de compra de los hombres y mujeres de 30 a 40 años que compran productos de consumo masivo en supermercados online / Perceived risk of product, privacy and convenience in relation to the purchase intention of men and women aged 30 to 40 who buy food product for mass consumption in online supermarkets

Zúñiga García, Norma Valeria 26 November 2019 (has links)
El comercio electrónico es una tendencia que está en aumento en el Perú. Sin embargo, el consumidor peruano percibes diferente riesgo al momento de comprar a través de supermercados online. Estos riesgos no son los mismos en todas las categorías; es por ello que en la presente investigación se estudiará los riesgos que perciben los hombre y mujeres de 25 a 35 años al momento de comprar productos de consumo masivo. Las variables que se han elegido son los riesgos de producto, conveniencia y privacidad.  Para lograr comprobar las hipótesis que se plantean en el presente estudio se ha realizado una investigación mixta. En el estudio cualitativo se realizó focus y entrevistas a los consumidores de los supermercados online. Además, se realizaron tres en entrevistas a expertos en el tema. En el estudio cuantitativo, se realizó una encuesta, la cual se aplicó a 250 personas.  Además, el análisis que se realizó fue correlacional entre la intención de compra y los tres riesgos percibidos que se analizaron. Luego de procesar la información, se obtuvo que sí existe una relación entre el riesgo de “producto”, “conveniencia” y “privacidad” con la “intención de compra”. / In order to verify the hypotheses raised in this study, a mixed investigation has been carried out. In the qualitative study, focus and interviews with consumers of online supermarkets were carried out. In addition, three were conducted in interviews with experts on the subject. In the quantitative study, a survey was conducted, which was applied to 250 people. In addition, the analysis that was performed was correlational between the purchase intention and the three perceived risks that were analysed. After processing the information, it was obtained that there is a relationship between the risk of “product”, “convenience” and “privacy” with the “purchase intention”. / Trabajo de investigación
516

Packaging: Diseño y posicionamiento en las bebidas alcohólicas “ready to drink” y su relación con la intención de compra / Packaging: Design and positioning in “ready to drink” alcoholic beverages and their relationship with the purchase intention

Alarcón Laura, Eduardo Enrique 24 November 2019 (has links)
En los últimos años, el mercado de bebidas alcohólicas “ready to drink” ha crecido a pasos agigantados siendo el segmento dentro de la categoría de bebidas alcohólicas que mayor crecimiento ha tenido. Las empresas y emprendedores han notado esto y quieren ser participes del éxito de las “ready to drink”. Actualmente el mercado lo lideran las marcas Piscano y Smirnoff; sin embargo, las marcas más pequeñas pueden ganar terreno en el punto de venta si usan adecuadamente su etiqueta para comunicar el posicionamiento de la marca y llegar a su público objetivo. Según los expertos y los propios consumidores, el diseño de las etiquetas tiene un margen de mejora en el mercado peruano. Por ello es que se realiza la siguiente investigación, con el fin de conocer los lineamientos a tomar en cuenta para el diseño del packaging y de esta manera hacer más competitivo el mercado “ready to drink” en el Perú. La presente investigación busca relacionar la comunicación del posicionamiento en las etiquetas con la intención de compra. Para ello, se utilizaron técnicas de recolección de datos cuantitativos y cualitativos que luego de ser analizados se ha logrado obtener lineamientos a tomar en cuenta a la hora del diseño de la etiqueta como, los elementos más relevantes de la etiqueta, su influencia con en el consumidor y la intención de compra. / In recent years, the “ready to drink” alcoholic beverage market has grown by leaps and bounds, being the segment within the category of alcoholic beverages that has grown the most. Companies and entrepreneurs have noticed this and want to be part of the success of "ready to drink". The market is currently led by the Piscano and Smirnoff brands; however, smaller brands can gain ground at the point of sale if they properly use their label to communicate brand positioning and reach their target audience. According to experts and consumers, the design of the labels has a margin of improvement in the Peruvian market. That is why the following research is carried out, in order to know the guidelines to be taken into account for the design of the packaging and thus make the “ready to drink” market in Peru more competitive. The present investigation seeks to relate the communication of the positioning in the labels with the intention of purchase. For this, quantitative and qualitative data collection techniques were used that after being analyzed, it has been possible to obtain guidelines to be taken into account when designing the label as, the most relevant elements of the label, its influence with the consumer and the intention of purchase. / Trabajo de investigación
517

Understanding the Purchase Intention of Consumers towards Airbnb in China From the Perspective of Liability of Foreignness

Chen, Jie, Lu, Tong January 2020 (has links)
Purpose: The purpose of this thesis is to research the factors influencing the purchase intention of Airbnb in China from the perspective of liability of foreignness. Methodology: This thesis adopts a quantitative approach through a questionnairebased survey among Chinese people. Based on a PLS-SEM analysis of the data from 241 online questionnaires, this thesis teststhe effects of perceived risk, perceived higher price, lesser availability of listings, as well as lesser availability of advertising on consumers’ purchase intention towards Airbnb in China. Findings: The results illustrate that both perceived higher price and lesser availability of listings would reduce Chinese purchase intention towards Airbnb in China, whereas perceived risk and lesser availability of advertising do not significantly influence Chinese purchase intention towards Airbnb in China. Research implications: The study contributes to the literature on sharing economy and customer behavior by providing a new framework from the perspective of liability of foreignness in order to understand more completely the deterrents of the Chinese consumer’s purchase of Airbnb-related products and services in China. Specifically, this thesis invokes a relatively under-explored theoretical view (i.e., the liability of foreignness) in the research on the internationalisation of sharing economy, which enables us to enrich the research on sharing economy and international customer behaviors. This study also enhances the understanding of the barriers of international marketing of sharing economy and advances the research on the internationalisation of sharing economy by evaluating the four relevant factors (i.e., perceived risk, perceived higher price, lesser availability of listings, and lesser availability of advertising) in the host country. Practical implications: Our findings entail several practical implications for managers of Airbnb in conquering the Chinese market. For example, given that perceived higher price and lesser availability of listings appears to be the critical barriers of consumer intentions, we recommend that Airbnb China employ strategies to increase the availability of listings, and devise relatively lower pricing strategies to attract Chinese consumers.
518

Vplyv QE Európskej centrálnej banky na profit vybraných komerčných bánk Európskej únie

Humajová, Lenka January 2019 (has links)
The master thesis focuses on the economical development of Europe after the fi-nancial crisis and the steps used by the ECB needed for the recovery of the Europe-an economy. The empirical part analyzes the quantitative easing of the ECB and its delayed impact on inflation. The second part of the empirical master thesis re-searches the quantitative easing of the ECB and its impact on the rentability of commercial banks in the Eurozone (Deutsche Bank, BNP Paribas) and identifies factors with the strongest impact on the chosen commercial banks as well. The rentability analysis of commercial banks and the impact on inflation is made by a regression time-series analysis.
519

Unconventional monetary policy and stock market prices in a small open economy: Evidence from Sweden’s quantitative easing

Tirado Luy, Claudia, Kolev, Nikola January 2020 (has links)
This thesis aims to investigate the long-term behaviour of the Swedish stock market under quantitative easing (QE) between the years 2015-2019 in comparison to an equally long period before the implementation of QE. The relationship is analysed within the framework of transmission channels of monetary policy and with considerations for previous research on the topic. By the means of an autoregressive distributed lag (ARDL) model, we conduct a regression analysis using the price level of the OMX Stockholm 30 (OMXS30), the value of Riksbank’s assets, the short-term interest rate and the industrial production index. The results show significant but weak evidence of a positive relationship between the OMXS30 index and the Riksbank’s assets value. Furthermore, we analyse the findings to provide an insight into the transmission of unconventional monetary policy to the stock market in a small open economy. Finally, we present some broad implications of our study, as well as suggestions for future research on the topic.
520

The Mystery of Social Media Influencers Influencing Characteristics : An exploratory study on how social media influencers characteristics influence consumer purchase intentions

Håkansson, Amanda, Jansson, Emelie, Kapteijn, Noah January 2020 (has links)
Background: Social media have had a big influence on consumers engagement and the upcoming of social media influencers. Social media influencers are often seen as people who are similar to their audience and could be seen as strong opinion leaders. Social media influencer marketing is becoming more and more beneficial for businesses to implement in their marketing strategy. In order to know how to choose the right SMI for the cause, it could be useful to consider four specific characteristics of social media influencers. The characteristics have previously been examined in quantitative research, focusing on the relationship between the characteristics and purchase intention. Therefore, a certain need to explore how this relationship influence consumers’ purchase intentions has been identified. Purpose: The purpose of the study was to explore how consumers purchase intentions are influenced by social media influencers characteristics. The question that was asked in the study was how does each of the characteristics of social media influencers influence consumers’ purchase intentions. Methodology: This thesis used a qualitative approach and was of exploratory nature. The data was gathered through unstructured in-depth interviews based on a purposive sample considering the age group (millennials born between 1980-1996) as well as the participants frequently consuming social media influencers. The researchers verified theoretical saturation at six interviews. Conclusion: The main findings of this thesis entail how consumers’ purchase intentions are influenced by social media influencers characteristics. What was concluded is that there are eight categories that explain how the respondents thought that social media influencers can achieve with being attractive, being perceived as similar to their consumers, being authentic and being trustworthy in order to influence their purchase intentions.

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