Fastener industry has developed for fifty years in Taiwan, and it created significant contribution to be called ¡§Economic Miracle¡¨. First, this research used questionnaire as research. The purpose is to understand the fastener company¡¦s opinion adopt automobile¡¦s quality system of QS 9000 or ISO/TS 16949 to understand the company¡¦s motivation, benefit and long term performance after adopting the QS9000 and ISO/TS 16949. Moreover, this research interviewed six companies in fastener industry to understand the certification of quality how to affect the fastener industry. In questionnarire aspect, quality system will affect in two sides. One side is reducing the company¡¦s the inner cost, including less bad products, inner process improvement etc. The other side is improving customer satisfaction, including fast and correct delivery, best handle customer complainant. Otherwise, from interview results we discovered that the fastener company in Taiwan must provide more additionally valuable products. In order to enter this product niche, to got quality certification is the necessary condition and is the way to build the entry barrier. Therefore, getting several quality certifications are the basic competitive strategies of the company and also build the competitive advantages of the company. It is not only improving company¡¦s profit, but also promoting supply chain performance in this industry.

Taiwan¡¦s auto industry began with Taiwan Yulon Motor Company in 1957, as well as with the development of the related auto parts and components industry. After more than four decades, most companies have developed flexible production skills that allow them to produce a comprehensive assortment of auto parts and components in small quantities that meet international quality standards. The new wave of electronics manufacturing companies have devoted a large percentage of their resources to automotive products, either at their home base, or at their manufacturing facilities abroad. The QS-9000 Quality management system is a fundamental requirement for automotive parts suppliers. The main purpose of this thesis is to research the relationship between the implementation of QS-9000 and customer satisfaction. This study is focused on this inter-action from three perspectives: formulation, implementation and customer satisfaction. Key success factors such as; steering team, organization, target, criteria, documentation, training, standardization and auditing have been defined and studied for their effects on the QS-9000 management system implementation. Developing and implementation quality system utilizing the criteria given in the ISO 9000 or QS-9000 quality system standard can achieve satisfying customer requirements. The successful implementation of a quality management system can contribute to the overall business efficiency of an organization, such as administration, accounting, engineering, marketing, maintenance and after-sales service. The company shall develop the internal and external customer satisfaction indices to check the customer expectation on their service and product. Quality cost are the costs of putting thing right. The monitor for cost of quality can reduce the non-productivity hours and material scrap then achieves the continual improvement management philosophy. In addition, the surveyed case firms disclosed that the QS-9000 standards indeed helped their organization to upgrade the efficiency and service quality of their operation and as such enhance their company¡¦s image as well as customer satisfaction.

Thesis--PlanB (M.S.)--University of Wisconsin--Stout, 1998. / Field project. Includes bibliographical references.

O objetivo deste trabalho é descrever como as empresas pesquisadas implementaram seus sistemas da qualidade, procurando identificar as diferenças e semelhanças entre a implementação em pequenas e médias empresas, bem como as diferenças e semelhanças entre a implementação da ISO 9000 e da QS-9000. A partir da pesquisa bibliográfica foram levantados os aspectos mais importantes para a implementação do sistema da qualidade, que depois foram agrupados em categorias e serviram de base para a elaboração do modelo conceitual. Para o estudo múltiplo de caso, oito empresas participaram da pesquisa de campo através de entrevistas semi-estruturadas, sendo que para cada combinação de norma e tamanho haviam duas empresas. Após a descrição dos casos foi feita a análise em profundidade de acordo com as categorias: administração, recursos, gestão de RH, planejamento, apoio técnico, organização e tecnologia existentes antes da implementação e resultados obtidos com a implementação. Os resultados desta pesquisa indicam que tanto para as empresas pequenas como para as médias têm sido utilizadas várias formas para a implementação do sistema da qualidade e as principais diferenças encontradas deveram-se ao tipo de norma aplicada (ISO 9000 ou QS-9000). Finalmente são feitas algumas recomendações práticas para a implementação de sistemas da qualidade. / The purpose of this study is to describe how the companies investigated has been implemented your quality system, to looking for identify the differences and similarity between the implementation in small and medium companies, as well as the differences and similarity between the implementation of the ISO 9000 and the QS-9000. From the bibliografical research were risen the most important aspects for the quality system implementation, after they were clustered in categories and they were used to support for the conceptual model preparation. To the multiple case study, eight companies took part in the field research through semi-structured interviews, being for each standard and size arrangement there were two companies. After the cases description was made the in depth analysis in accordance to the categories: management, resources, HR management, planning, technical support, existent organization and technology before the implementation and the results achieved with the implementation. The results of this research indicate such as small companies such as for the medium have been used many ways to quality system implementation and the main differences was found occured by to the standards used (ISO 9000 or QS-9000). Finally some practical recomendations are made to the quality system implementation.

<p>This report is a part of the education at the School of Engineering, Jönköping. The content of the report is based on work conducted at Huskvarna Prototyper AB (HPAB). The task of the report is to find out what reasonable quality demands would be for a short run manufacturer and what short run manufactures should do to satisfy the demands.</p><p>The car manufacturing industry is currently setting high quality demands through QS 9000, Production Part Approval Process (PPAP), on their suppliers. They have to show that they have reliable processes and no quality failures on supplied parts. Statistical process control (SPC) methods are used to comply with the demands set. SPC helps the suppliers to secure that their products are shifting within a small interval. Suppliers can with the help of control charts with a upper control limit and a lower control limit see if their process needs adjustment.</p><p>The car manufacturing industry demands that their suppliers have stable processes. In order to show that the processes are stable a Cpk value is used. It has to be greater than 1.33 to assure a stable process.</p><p>HPAB has got problems with a component called Scuff Plate (a part of Volvo XC 90) which has got its standards set by the car manufacturing industry. The authors of this paper have measured the Cpk value at four different occasions with the help of the measurement program, Rektron. The value on observation 1, was 0.15 but has increased to 1.34, on observation 4, thanks to adjustments made.</p><p>The autors have produced an instruction manual for dealing with future short and long run production.</p> / <p>Denna rapport är en del i en högskoleingenjörsutbildning vid Tekniska Högskolan i Jönköping. Arbetet är utfört på Huskvarna Prototyper AB (HPAB). Uppgiften var att ta reda på vilka kvalitetskrav som är rimliga att ställa på småserietillverkare och vad småserietillverkarna kan göra för att uppfylla kraven.</p><p>Bilindustrin ställer i dag höga krav på sina underleverantörer. De ska kunna visa att de har dugliga processer och på de detaljer de levererar ska det inte finnas några kvalitetsbrister. För att säkerställa hög kvalité jobbar många företag med statistiska metoder där man med hög säkerhet kan visa att ens måttvariation skiftar inom ett litet intervall.</p><p>Statistisk processstyrning (SPS) är ett hjälpmedel för att säkerhetsställa god kvalité. Genom regelbundna mätningar får man fram värden som man för in i ett styrdiagram. Med hjälp av detta styrdiagram, som består av en övre och en undre styrgräns, kan man avläsa när processen måste justeras.</p><p>Bilindustrin kräver att deras underleverantörer har stabila processer. Detta kan man visa genom att ta fram ett korrigeradat maskinduglighetsvärde, Cpk. QS 9000 med dess Production Part Approval Process (PPAP), är den standard som har tagits fram av bilindustrin kräver att processerna ska ha ett Cpk som är större än 1,33 för att processen ska vara godkänd.</p><p>HPAB har problem med detaljen Scuff Plate som är en detalj till Volvo XC90. Vid fyra olika tillfällen har maskinduglighetstest utförst på HPAB:s quintusspress. I rapporten kan man följa hur Cpk-värdet vid första observationen på 0,15 har ökat till 1,34 vid det fjärde testet. Att Cpk-värdet har ökat beror på att man ändrat inställningar mellan de olika observationstillfällena.</p><p>Författarna har tagit fram en mall för hur HPAB, som mestadels tillverkar små volymer, ska hantera de krav som bilindustrin ställer vid både långa och korta serier.</p>

This report is a part of the education at the School of Engineering, Jönköping. The content of the report is based on work conducted at Huskvarna Prototyper AB (HPAB). The task of the report is to find out what reasonable quality demands would be for a short run manufacturer and what short run manufactures should do to satisfy the demands. The car manufacturing industry is currently setting high quality demands through QS 9000, Production Part Approval Process (PPAP), on their suppliers. They have to show that they have reliable processes and no quality failures on supplied parts. Statistical process control (SPC) methods are used to comply with the demands set. SPC helps the suppliers to secure that their products are shifting within a small interval. Suppliers can with the help of control charts with a upper control limit and a lower control limit see if their process needs adjustment. The car manufacturing industry demands that their suppliers have stable processes. In order to show that the processes are stable a Cpk value is used. It has to be greater than 1.33 to assure a stable process. HPAB has got problems with a component called Scuff Plate (a part of Volvo XC 90) which has got its standards set by the car manufacturing industry. The authors of this paper have measured the Cpk value at four different occasions with the help of the measurement program, Rektron. The value on observation 1, was 0.15 but has increased to 1.34, on observation 4, thanks to adjustments made. The autors have produced an instruction manual for dealing with future short and long run production. / Denna rapport är en del i en högskoleingenjörsutbildning vid Tekniska Högskolan i Jönköping. Arbetet är utfört på Huskvarna Prototyper AB (HPAB). Uppgiften var att ta reda på vilka kvalitetskrav som är rimliga att ställa på småserietillverkare och vad småserietillverkarna kan göra för att uppfylla kraven. Bilindustrin ställer i dag höga krav på sina underleverantörer. De ska kunna visa att de har dugliga processer och på de detaljer de levererar ska det inte finnas några kvalitetsbrister. För att säkerställa hög kvalité jobbar många företag med statistiska metoder där man med hög säkerhet kan visa att ens måttvariation skiftar inom ett litet intervall. Statistisk processstyrning (SPS) är ett hjälpmedel för att säkerhetsställa god kvalité. Genom regelbundna mätningar får man fram värden som man för in i ett styrdiagram. Med hjälp av detta styrdiagram, som består av en övre och en undre styrgräns, kan man avläsa när processen måste justeras. Bilindustrin kräver att deras underleverantörer har stabila processer. Detta kan man visa genom att ta fram ett korrigeradat maskinduglighetsvärde, Cpk. QS 9000 med dess Production Part Approval Process (PPAP), är den standard som har tagits fram av bilindustrin kräver att processerna ska ha ett Cpk som är större än 1,33 för att processen ska vara godkänd. HPAB har problem med detaljen Scuff Plate som är en detalj till Volvo XC90. Vid fyra olika tillfällen har maskinduglighetstest utförst på HPAB:s quintusspress. I rapporten kan man följa hur Cpk-värdet vid första observationen på 0,15 har ökat till 1,34 vid det fjärde testet. Att Cpk-värdet har ökat beror på att man ändrat inställningar mellan de olika observationstillfällena. Författarna har tagit fram en mall för hur HPAB, som mestadels tillverkar små volymer, ska hantera de krav som bilindustrin ställer vid både långa och korta serier.

O objetivo deste trabalho é descrever como as empresas pesquisadas implementaram seus sistemas da qualidade, procurando identificar as diferenças e semelhanças entre a implementação em pequenas e médias empresas, bem como as diferenças e semelhanças entre a implementação da ISO 9000 e da QS-9000. A partir da pesquisa bibliográfica foram levantados os aspectos mais importantes para a implementação do sistema da qualidade, que depois foram agrupados em categorias e serviram de base para a elaboração do modelo conceitual. Para o estudo múltiplo de caso, oito empresas participaram da pesquisa de campo através de entrevistas semi-estruturadas, sendo que para cada combinação de norma e tamanho haviam duas empresas. Após a descrição dos casos foi feita a análise em profundidade de acordo com as categorias: administração, recursos, gestão de RH, planejamento, apoio técnico, organização e tecnologia existentes antes da implementação e resultados obtidos com a implementação. Os resultados desta pesquisa indicam que tanto para as empresas pequenas como para as médias têm sido utilizadas várias formas para a implementação do sistema da qualidade e as principais diferenças encontradas deveram-se ao tipo de norma aplicada (ISO 9000 ou QS-9000). Finalmente são feitas algumas recomendações práticas para a implementação de sistemas da qualidade. / The purpose of this study is to describe how the companies investigated has been implemented your quality system, to looking for identify the differences and similarity between the implementation in small and medium companies, as well as the differences and similarity between the implementation of the ISO 9000 and the QS-9000. From the bibliografical research were risen the most important aspects for the quality system implementation, after they were clustered in categories and they were used to support for the conceptual model preparation. To the multiple case study, eight companies took part in the field research through semi-structured interviews, being for each standard and size arrangement there were two companies. After the cases description was made the in depth analysis in accordance to the categories: management, resources, HR management, planning, technical support, existent organization and technology before the implementation and the results achieved with the implementation. The results of this research indicate such as small companies such as for the medium have been used many ways to quality system implementation and the main differences was found occured by to the standards used (ISO 9000 or QS-9000). Finally some practical recomendations are made to the quality system implementation.