The research project explores the effect of empowerment to schools. All stakeholders should be empowered for improvement of quality education and school effectiveness. Two groups of schools were identified, that is, low performing and high performing schools. The aim of this research is to investigate why some schools performed better than others. The purpose of research is to prove that effective schooling can take place through empowerment and that school management can be successful where there is high commitment. The qualitative research method was employed. It refers to research that elicits participant's account and meaning, experience or perceptions. It also produces descriptive data in the participant's own written or spoken words. To gather empirical data, the following research methods were employed; literature study and focus group interview. The following categories emerged: -  Discipline  Lack of commitment and motivation in the learning environment  Management leadership styles applied in schools  Lack of support / Educational Studies / M.Ed. (Education Management)

Made available in DSpace on 2014-06-11T19:26:16Z (GMT). No. of bitstreams: 0 Previous issue date: 2009-08-12Bitstream added on 2014-06-13T19:33:50Z : No. of bitstreams: 1 grael_pff_me_bauru.pdf: 1454601 bytes, checksum: 0c4bf385b0aba08c24e6b94c48346496 (MD5) / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / A adoção de modernos sistemas e técnicas de gestão deixa de ser um diferencial competitivo e torna-se uma condição básica para sobrevivência organizacional. É neste cenário que os sistemas de gestão da qualidade e gestão ambiental têm sido cada vez mais objeto das atenções dos gestores, que os têm adotado como forma de gerar vantagem em relação à concorrência. Esta dissertação tem como objetivo principal propor um modelo de integração de sistemas de gestão da qualidade e ambiental, com base na análise da revisão teórica e nos resultados de estudo de caso, práticas genéricas para integração de sistemas de gestão da qualidade e ambiental. Para elaboração deste trabalho foi realizada uma pesquisa qualitativa, com base na metodologia de estudo de caso. Os instrumentos utilizados para coleta de dados na pesquisa forma entrevistas, análise documental e visitas in loco. Foi apresentado, de forma sucinta, um modelo de integração de sistemas de gestão, adequado da estrutura organizacional e dos processos internos das referidas empresas, aos requisitos das normas ISO 9001 e 14001, e de que forma estes sistemas foram integrados geraram efetivamente vantagem competitiva, por meio de práticas para integração destes sistemas relacionadas aos seguintes elementos: alta administração, serviço de consultoria, comunicação com o cliente, preparação da liderança, coordenação do programa de integração, interface entre os sistemas, capacitação técnico-gerencial, avaliação e desenvolvimento de fornecedores, sistema de informação, indicadores, e melhoria contínua, que originou um modelo de integração de sistemas de gestão da qualidade e ambiental. Conclui-se que os objetivos traçados forma devidamente alcançados, pois foi apresentado um modelo de integração de sistemas da qualidade e ambiental elaboradas com base no referencial teórico e nos resultados... / The adoption of modern management systems and techniques is no longer a competitive edge. It has become a basic condition for the organizational endurance. In this scenario, the quality management and environmental systems have called even more the administratiors' attention, and they have adopted such systems as a way to generate advantages compared to other companies. The main objective of this dissertation is to propose a model to integrate quality and environmental management systems, based on the analysis of the theorical revision and on case study results, generic practices for integrating quality and environmental management systems. In order to carry out this study, a qualitative research was performed, based on case study methodology. The data collection was accomplished by means of interviews, document analysis and in loco visits. A model for integrating management systems was presented in a succinct manner. It was adjusted to the organization structure and the internal processes of the referred to companies, and to ISO 9001 and 14001 requirements. How these systems were integrated effectively generated competitive advantaem by means of the practices for integrating these related systems to the following elements: top management, consulting service, communication with clients, preparation of leadership, coordination of the integration program, interface between systems, technical-managerial training, assessment and development of suppliers, information systems, indicators and continuous improvement, which resulted in a model for integrating quality and environmental management systems. It is thus concluded that the objectives were achieved, because a quality and environmental system integration model was presented based on the theoritical reference and on the results and diagnoses of case studies, in which goog practices and the main implementation difficulties can be seen... (Complete abstract click electronic access below)

Orientador: Ciniro Costa / Resumo: A cadeia produtiva da ovinocultura de corte requer estruturação para atender as demandas dos mercados internos e externos. A segurança alimentar é uma necessidade prioritária de produtores primários, processadores e distribuidores de alimentos, além dos próprios consumidores e organismos governamentais. Estas questões se tornam ainda mais importantes considerando que o segmento é composto de pequenos e médios produtores rurais e pequenas empresas que necessitam eliminar os fatores de insegurança jurídica no campo, melhorar a infraestrutura logística e reduzir custos, dentre outros fatores. Este trabalho teve por objetivo geral estudar a relação entre os agentes da cadeia da ovinocultura de corte. Para tanto, primeiramente foi realizada uma pesquisa bibliográfica baseada na teoria da segurança alimentar, produção de ovinos de corte, cooperativismo, gestão da qualidade, custos de transação, de gestão da cadeia de suprimentos, com o propósito de reunir elementos para guiar o estudo de caso único. A pesquisa de campo teve como objeto de estudo uma cooperativa na cidade de Guarapuava, Paraná, e reuniu ao todo unidades de análises compostas por: produtores rurais, gestores da cooperativa, processador e distribuidores (mercados varejista e institucional). Foram realizadas entrevistas com os agentes para identificação da gestão pelos atributos da qualidade exigidos pelos clientes em diferentes formatos: por meio dos seus desdobramentos ao longo da cadeia; das estruturas de governança... (Resumo completo, clicar acesso eletrônico abaixo) / Mestre

Orientador: Manoel Henrique Salgado / Banca: Daniel Jugend / Banca: Sergio Luis da Silva / Resumo: Em meio às mudanças no ambiente corporativo global, a atenção dada à qualidade vem crescendo e ganhando cada vez mais importância e hoje ela é um pré-requisito para uma gestão eficaz e competitiva e para melhor se ajustar a essa realidade muitas organizações têm desenvolvido a qualidade com assessoria de consultoria. Diante disso, este trabalho tem como objetivo verificar o grau de satisfação de organizações de Estado de São paulo com os serviços de consultoria em certificação de Sistemas de Gestão de Qualidade em ISO 9001, identificando seus aspectos positivos e oportunidades de melhoria. A principal contribuição deste trabalho está no fato de ir a fundo ao desempenho das consultorias em implantação de ISO 9001 segundo o ponto de vista da organização contratante do serviço. Foi feito uso de survey com a elaboração de um questionário por meio do qual foram coletadas informações sobre variáveis como Comprometimento de Alta Direção, Desempenho da Consultoria e Dificuldades na Implementação da ISO 9001, entre outros. Foi evidenciado pelas organizações que as empresas de consultorias externas têm suficiente experiência na execução de suas atividades, desenvolvem seu trabalho dentro de um prazo que atende as necessidades dos clientes a um preço que entendem ser justo. Por outro lado, podem melhorar os serviço customizando-o às necessidades do cliente e definindo melhor a experiência do projeto em seu início. Outra contribuição deste trabalho para o conhecimento sobre Sistemas de Gestão de Qualidade é o fato de revelar estatisticamente que há forte relação entre Melhoria Contínua e Gestão de Fornecedores, mais especificamente sua qualidade / Abstract: Quality has become more and more important in business environment, facing a number of changes that frequently take place. It is a qualifer criteria, not more a order-winner. Therefore, some organizations look for consultant services in order to get a world class quality level. This study aims to identify strengths and improvement opportunities in consulting services for implementation of ISO 9001 Quality Management Systems in companies located in São Paulo, Brazil , in sorted industries. It main contribution takes place in the deeper analysis on the consultant performance from the hiring organization's point of view. The research was performed on a survey with a questionnaire and the findings are that consultants are skilled enough and might have developed the cerification process within a proper time line at a reasonable cost, however some flexibility is still needed from customer's perspective, in addition to more expectation clarification from the beginning . An additional finding out from this study that contributes to the current knowledge about Quality Management is the strong statistical relationship between continuous improvement process and supplier management, within quality aspects in particular / Mestre

Orientador: Otávio José de Oliveira / Banca: Vagner Cavenaghi / Banca: Edson Pacheco Paladini / Resumo: A adoção de modernos sistemas e técnicas de gestão deixa de ser um diferencial competitivo e torna-se uma condição básica para sobrevivência organizacional. É neste cenário que os sistemas de gestão da qualidade e gestão ambiental têm sido cada vez mais objeto das atenções dos gestores, que os têm adotado como forma de gerar vantagem em relação à concorrência. Esta dissertação tem como objetivo principal propor um modelo de integração de sistemas de gestão da qualidade e ambiental, com base na análise da revisão teórica e nos resultados de estudo de caso, práticas genéricas para integração de sistemas de gestão da qualidade e ambiental. Para elaboração deste trabalho foi realizada uma pesquisa qualitativa, com base na metodologia de estudo de caso. Os instrumentos utilizados para coleta de dados na pesquisa forma entrevistas, análise documental e visitas in loco. Foi apresentado, de forma sucinta, um modelo de integração de sistemas de gestão, adequado da estrutura organizacional e dos processos internos das referidas empresas, aos requisitos das normas ISO 9001 e 14001, e de que forma estes sistemas foram integrados geraram efetivamente vantagem competitiva, por meio de práticas para integração destes sistemas relacionadas aos seguintes elementos: alta administração, serviço de consultoria, comunicação com o cliente, preparação da liderança, coordenação do programa de integração, interface entre os sistemas, capacitação técnico-gerencial, avaliação e desenvolvimento de fornecedores, sistema de informação, indicadores, e melhoria contínua, que originou um modelo de integração de sistemas de gestão da qualidade e ambiental. Conclui-se que os objetivos traçados forma devidamente alcançados, pois foi apresentado um modelo de integração de sistemas da qualidade e ambiental elaboradas com base no referencial teórico e nos resultados...(Resumo completo, clicar acesso eletrônico abaixo) / Abstract: The adoption of modern management systems and techniques is no longer a competitive edge. It has become a basic condition for the organizational endurance. In this scenario, the quality management and environmental systems have called even more the administratiors' attention, and they have adopted such systems as a way to generate advantages compared to other companies. The main objective of this dissertation is to propose a model to integrate quality and environmental management systems, based on the analysis of the theorical revision and on case study results, generic practices for integrating quality and environmental management systems. In order to carry out this study, a qualitative research was performed, based on case study methodology. The data collection was accomplished by means of interviews, document analysis and in loco visits. A model for integrating management systems was presented in a succinct manner. It was adjusted to the organization structure and the internal processes of the referred to companies, and to ISO 9001 and 14001 requirements. How these systems were integrated effectively generated competitive advantaem by means of the practices for integrating these related systems to the following elements: top management, consulting service, communication with clients, preparation of leadership, coordination of the integration program, interface between systems, technical-managerial training, assessment and development of suppliers, information systems, indicators and continuous improvement, which resulted in a model for integrating quality and environmental management systems. It is thus concluded that the objectives were achieved, because a quality and environmental system integration model was presented based on the theoritical reference and on the results and diagnoses of case studies, in which goog practices and the main implementation difficulties can be seen... (Complete abstract click electronic access below) / Mestre

Thesis (Master Diploma (Civil engineering)--Cape Technikon, Cape Town,1993 / Stormwater pollution is a major problem in many of the areas where it is present. Due to the changing nature in terms of quality and quantity of stormwater, which has its origin in many different places, it is difficult to control and identify the source of pollution. Some of the pollutants present in stormwater run-off include oxygen-demanding substances, suspended solids, trace metals, toxic organic compounds (eg. chlorinated hydrocarbons), nutrients, refuse, plastics and pathogenic bacteria and viruses. This thesis identifies and discusses the problems in the Lourensriver catchment area, and produce practical solutions to decrease the pollution. The report consists of four sections. Part I : Part 2 : Part 3 : Part 4 : Evaluation of the existing area and identification of the problem. Literamre study. Control of Stormwater ie. storing, treatment and disposal. Presencation of steps to be followed to rectify the problem. If the findings and recommendations are followed, it should make a positive contribution to the wellbeing of the catchment area. The findings of this report could also be applied to areas with similar problems. The following recommendations are made for the Lourens River: " Monitor and strict implementation of the Wateract (1936). " In the Lower zone, pollution can be diluted and flushed out by ways of the closure of Melkschloot. " Design of any new development must take place in such a manner so as the stormwater discharge after development will be of the same quality and quantity as before construction. " Creation of permeable surfaces in established areas. " Delay of rainwater flow out of all areas. " Construction of additional sedimentation and detention dams for the storing and treatment of stormWater. " Awareness programmes to inform the public and industry. " Implementation of preventative measurements. " Establishment of controlling body's to ensure co-ordination betvieen various institutions and local government. " Monitor of run-off from industrial and agricultural terrain and identifying of unlawful practices. Strict anti-littering and dumping actions. Placing of waste storage bins in residential and industrial areas. Permits for the usage of poisons and the monitor there off. Encouragement of cleaning up actions and groups. Encouragement and increase of street cleaning operations. Construction of effective catchment basins to remove sol ids before it ends up in the stormwater pipes. Regular cleaning of catchment basins. Regular flushing of stormwater pipes. Construction of marshlands. Construction of reedbeds.

Thesis (MTech (Chemical Engineering))--Cape Peninsula University of Technology, 2006 / Measurement and forecasting of visibility is essential in assessing the extent of visibility degradation (haze) due to air pollution in Cape Town. Rapid impairment in visibility over the years forced the City ofCape Town to initiate the Brown Haze I (BH I) study in September 1997. The main objective of the Brown Haze I Study was to determine the contribution of all major pollutant sources to the brown haze, and to determine other factors that contribute to haze formation. However to date no study has attempted to devise quantitative methods to monitor visibility in Cape Town. This study reports on a new method of measuting visibility using Digital Image Processing. An hourly series of time-stamped images of three scenic vistas was recorded over a period of 8 months (20060318 to 20061031) using three co-located Sanyo E-6311xP-H digital cameras equipped with E-50500D 20 to lOOrnrn Variable-focal Auto Iris Lenses. The cameras were orientated in three directions (approximately due west, north and east). These time- stamped images were archived for subsequent digital image processing. The average image intensities of selected areas of each image were calculated using the histogram function of digital image processing software (PhotoshopTM 7.0), to obtain the inherent and apparent contrast ratios. The inherent and apparent contrast measurements were then used to calculate light extinction coefficient (bex') and the visual range (VR).

A dissertation submitted to the Faculty of Business, Cape Peninsula University of Technology, Cape Town, in partial fulfilment of the requirements for the Degree Magister Technologiae in Business Administration. / The different opinion about customer satisfaction amongst academics and practitioners is useful in gaining broader understanding of the term customer satisfaction. This study anchors its definition of customer satisfaction on three main drivers: (1) product’s knowledge such as emotional or cognitive, (2) consumption experience and (3) the response after consumption. Although, this definition departs from market expectation of companies’ production and marketing orientation, it certainly forms the base for concerns about the need for product quality that now drives companies’ quality and competitive strategy. This study evaluates the usage of quality management to understand management perception of product quality and its relationship with customers’ satisfaction and competitiveness. This evaluation used survey research method to collect empirical data from 110 respondents randomly selected from manufacturing companies based in Cape Town. The data received were analysed using descriptive statistic, presented in tables and charts to understand and describe respondents’ perception of the usage of quality management for improved customer satisfaction. The finding shows that quality, management was used to improve satisfaction of customers.

Dissertation submitted in fulfillment of the requirements for the degree Master Technologiae: Quality in the Faculty of Engineering at the Cape Peninsula University of Technology / Beginning in the United States in December 2007, and with much greater intensity since September 2008, much of the industrialised world is being subjected to an economic downturn, which manifests in unemployment, small-business lending, and in particular, the closing of small business enterprises, etc. Customer satisfaction, quality and retention are global issues that affect all organisations, no matter whether they are large or small, profit or non-profit, global or local. In a globally changing landscape characterised by continuous structural changes and enhanced competitive pressures, the role of small business in society has become even more important as providers of employment opportunities and key players for the well-being of local and regional communities. Under the current global worldwide economic crisis, small business is considered to be a major force behind the South Africa‟s economy. Regarding the implementation of quality, probably the most serious constraints a small firm has is that the manager is almost constantly under time pressure, usually dealing with the urgent staff and operational matters.Especially in very small companies, the manager usually has to cope with to all issues irrespective of their nature, in addition to day to day duties such as record keeper, inventory management and scheduling. Ironically, it is this type of small business that needs quality solutions because quality strategies do not from the basis of the traditional small business enterprises, thus impacting on the successful management of the business environment.

Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2010. / Computacenter SA (CCSA), serves as focus of this study. One of CCSA's clients is Unipart and therefore will be used as the example to mitigate the research problem, serving to demonstrate how Service Levels are structured and how they are monitored. According to the Company policy and agreed Service Level Agreements (SLA's), an acceptance level of 95% should be reached in terms of service delivery. Anything below 95% would be considered a failure, and therefore constitutes a breach of the agreement. The tool used by Computacenter South Africa (CCSA), to measure or monitor the SLA is referred to as Service Flow. Within Service Flow there are mechanisms known as 'pre exception result and a 'post exception result'. These concepts constitute a report, which is compiled on a monthly basis to check and evaluate performance, Should a request from a client not be met and there is a valid reason for the non compliance of the request. It can however bean exception and can therefore be processed as being successfully executed within the context of the SLA. If no valid reasons are, however logged in the request work log, the request constitutes as failed and can therefore lead to the team not achieving their agreed SLA with the customer.