The graduation thesis deals the quality of Czech gastronomy in Prague. The goal of the thesis is to evaluate the contemporary quality of services provided in the Czech restaurants located in Prague from the view of tourists. Therefore, the main part of the thesis is the realized primary research among foreign participants of tourism. The detection of opinions about quality of Czech gastronomy, recovery of many faults and subsequent proposal of measure to improve the quality of Czech gastronomy in Prague results from this research. In the thesis, there is not only this practical part but also the theoretical part, namely description of the concept of quality globally and in the area of gastronomy, the methods of evaluation of quality and existing systems of quality direction with the possibility of certification. The contemporary realized projects for promotion of Czech gastronomy are also described in the thesis.

Thesis (M.S.)--Rochester Institute of Technology, 1994. / Typescript. Includes bibliographical references (leaves [56]-[57]).

Thesis (M.S.)--Florida State University, 2005. / Advisor: Dr. Steven McClung, Florida State University, College of Communication, Dept. of Communication. Title and description from dissertation home page (viewed June 14, 2005). Document formatted into pages; contains vi, 52 pages. Includes bibliographical references.

Darbo tikslas: Ištirti darbuotojų požiūrį į darbo kokybę VšĮ Varėnos ligoninėje. Uždaviniai: 1. Ištirti darbuotojų požiūrį į paslaugų kokybę ligoninėje. 2. Įvertinti medicinos personalo požiūrį į kokybės sistemą ligoninėje. 3. Įvertinti darbuotojų požiūrį į kokybės sistemos dokumentus. Tyrimo metodika: 2007.11.05 – 2007.11.20 laikotarpiu VšĮ Varėnos ligoninėje bu¬vo atliekama anoniminė anketinė darbuotojų apklau¬sa. Buvo išdalinta 254 anketos, atsakė – 205 respondentai (atsakas – 80,7 proc.). Rezultatų statistinė analizė atlikta SPSS 13.0 versijos programiniu paketu ir MS Excel. Rezultatai: Kokybės sistemos diegime dalyvauja šiek tiek daugiau kaip pusė (57,7 proc.) darbuotojų; aktyviausi tyrimo dalyviai yra gydytojai (81,1 proc.) ir slaugytojos (71,9 proc.). Dauguma (85,1 proc.) darbuotojų mano, kad kokybės sistema didžiausią naudą duoda patiems darbuotojams. Darbuotojų nuomone darbo instrukcijos, metodikų supratimas ir naudojimasis jomis tiesioginiame darbe yra naudingi. 44,0 proc. respondentų mano, kad kokybės sistemos diegime dalyvauja gerai vykdydami jiems patikėtas dokumentuotas procedūras. Pagrindinė darbuotojų pasyvumo priežastis, diegiant jų skyriuje kokybės sistemą, yra motyvacijos (3,89 balo) ir paskatinimo iš vadovų (4,60 balo) (p<0,05) trūkumas. Išvados: Medicinos personalo nuomone ligoninėje kokybės vadybos sistema nėra įdiegta. Darbuotojų aktyvumas diegiant kokybės vadybos sistemą yra vidutinis. Paskatinimo iš vadovų trūkumas yra esminė darbuotojų... [toliau žr. visą tekstą] / Aim of the study: Examine the attitudes of the employees to work quality in the Varėna Hospital. Objectives: 1. Examine attitude of staff to the quality of services in the hospital. 2.Evaluate attitude medical staff’s of to wards the quality system in the hospital. 3. Evaluate attitude of staff of to wards the quality system’s documents. Methodics of the research: Anonymous questionnaire survey of employees was carried out in the Varėna Hospital during the period of 2007.11.05 – 2007.11.20. 254 questionnaires were distributed and 205 respondents have answered (response – 80,7 %). Statistic analysis of the results was performed using SPSS 13.0 version of programme pack and MS Excel. Results: Half of all employees (57.7 %) took part in the implementation of the quality system; the most active participants of the research are doctors (81.1 %) and tenders (71.9 %). The majority of respondents (85.1 %) believe that employees themselves benefit most from the quality system. Work instructions of the department, understanding of methodologies and their usage in direct work are very beneficial. 44 % of respondents believe that they participate in implementation of the quality system by performing to them assigned documented procedures well. The main reason of employees’ passiveness in implementing a quality system in their department was a lack of motivation (3.89 points) and encouragement (4.60 points) from the managers (p<0,05). Conclusions: Medical staff suggested that the... [to full text]

Social services represent an outstanding part of social policy of each country. They should maintain a standard of living and personal dignity, help in comeback to the society and prevent people from social exclusion. The aim of my thesis was Social Services Provided by G-centre in Tábor Before and After the Law 108/2006 About Social Services Came Into Force. The research part be composed of quantitative and qualitative method. In order to find the corresponding information, we have used the techniques of SWOT analysis and secondary and content analyses.

This diploma thesis deals with the analysis and evaluation of existing methods of evaluating the quality of social services in a particular organization. As part of the analysis, a change in the process of improving quality will be proposed, primarily by proposing innovative methods of involving clients of sheltered housing in the evaluation of the service. The aim of this work is to propose methods of effective involvement of clients of sheltered housing in the evaluation of the quality of social services. These innovative methods with elements of social service user participation can serve as specific recommendations for creating a methodology for user participation in the process of evaluating and improving services. As part of the provision of social services, it is necessary to look for ways to work with the specific abilities and needs of clients and find innovative ways to involve service clients in the entire process of evaluation and measurement of quality. The basis of the innovative method is the empowerment, cooperation, and integration of clients into the entire process, which can then positively affect the direction of social services. Keywords: evaluation of the quality of social services, participation, empowerment, sheltered housing

The World Health Organization (WHO) (WHO, 2004:20) describes a community as a social group of any size, with its members residing in a specific locality, sharing government and a common cultural and historical heritage. In the context of health, a community can be considered as those who are affected by similar health issues, or it can simply be defined as stakeholders, such as health professionals or patients. Community participation is collaboration in which people voluntarily, or due to some incentive, collaborate with externally determined projects, either contributing their labour and/or resources for some expected benefit. Within the health system community participation can either be guided by law or regulations, for instance, the White Paper for Transformation of the Health System in South Africa and the South African patients' bill of rights charter, or it can be on a voluntary basis without any guidelines. The researcher believes that the focus should be on how the community can participate in the decisions that affect their health. The research was aimed at exploring and describing a rural community’s perceptions on community participation in Primary Health Care (PHC) services rendered to improve the quality of the current PHC services. The main question asked was: What does effective community participation in PHC services entails to improve the quality of health care according to the community members’ perspectives in a rural community? A qualitative research approach was used to conduct the research on the perceptions of community members on community participation in PHC services. The research took place in Dewetsdorp, a rural area situated in the Xhariep district of the Free State province in South Africa. Data was collected by means of focus groups, making use of a semi-structured interview schedule consisting of four questions in an endeavour to reach an answer on the research question. Three focus groups realised; one consisting of the community leaders as members of the community, another consisting of members from Non-Governmental Organisations (NGOs) and the last consisting of community members utilising the PHC services in Dewetsdorp. Digitally voice recorded focus groups were transcribed for data analysis. Data saturation occurred after three focus groups, with an average of seven participants per group. The themes that emerged from the focus groups are discussed with literature integration. The findings of the research suggest that the community members of Dewetsdorp have a strong sense that community participation should form part of the PHC services. They expressed the view that they play an important role that should be acknowledged and they want to be respected as partners who are willing to take ownership of the PHC services in their community through participation. From the research results and conclusions, the researcher compiled recommendations for nursing education, nursing research and primary health care nursing practice. / MCur, North-West University, Potchefstroom Campus, 2015

The World Health Organization (WHO) (WHO, 2004:20) describes a community as a social group of any size, with its members residing in a specific locality, sharing government and a common cultural and historical heritage. In the context of health, a community can be considered as those who are affected by similar health issues, or it can simply be defined as stakeholders, such as health professionals or patients. Community participation is collaboration in which people voluntarily, or due to some incentive, collaborate with externally determined projects, either contributing their labour and/or resources for some expected benefit. Within the health system community participation can either be guided by law or regulations, for instance, the White Paper for Transformation of the Health System in South Africa and the South African patients' bill of rights charter, or it can be on a voluntary basis without any guidelines. The researcher believes that the focus should be on how the community can participate in the decisions that affect their health. The research was aimed at exploring and describing a rural community’s perceptions on community participation in Primary Health Care (PHC) services rendered to improve the quality of the current PHC services. The main question asked was: What does effective community participation in PHC services entails to improve the quality of health care according to the community members’ perspectives in a rural community? A qualitative research approach was used to conduct the research on the perceptions of community members on community participation in PHC services. The research took place in Dewetsdorp, a rural area situated in the Xhariep district of the Free State province in South Africa. Data was collected by means of focus groups, making use of a semi-structured interview schedule consisting of four questions in an endeavour to reach an answer on the research question. Three focus groups realised; one consisting of the community leaders as members of the community, another consisting of members from Non-Governmental Organisations (NGOs) and the last consisting of community members utilising the PHC services in Dewetsdorp. Digitally voice recorded focus groups were transcribed for data analysis. Data saturation occurred after three focus groups, with an average of seven participants per group. The themes that emerged from the focus groups are discussed with literature integration. The findings of the research suggest that the community members of Dewetsdorp have a strong sense that community participation should form part of the PHC services. They expressed the view that they play an important role that should be acknowledged and they want to be respected as partners who are willing to take ownership of the PHC services in their community through participation. From the research results and conclusions, the researcher compiled recommendations for nursing education, nursing research and primary health care nursing practice. / MCur, North-West University, Potchefstroom Campus, 2015

Over the past twenty years, classrooms throughout the United States have becomes more ethnically and linguistically diverse with the influx of immigrant residents. The impact of this demographic change has directly affected the makeup of the mainstream classroom. One response to this rapid growth in diversity demographics has been the requirement of additional teacher preparation for instruction of English language learners. The study focuses on the impact of English as a Second Language endorsement (ESL) on the English language acquisition and academic achievement of elementary English language learners (ELL) over a two year period in a large mountain west urbansuburban school district. The rationale for the study was to examine the impact of ESL endorsement as required for continued service in this school district. Data were collected from 1,838 English language learners and their 276 mainstream elementary classroom teachers in grades two through six over a two-year period. A one-way Analysis of Covariance (ANCOVA) was conducted to compare the mean change in language levels during a two year period as measured on the IDEA Proficiency Test (IPT), including the oral, reading and writing scores, between ELL students taught by mainstream classroom teachers with ESL endorsement and those taught by teachers without ESL endorsement. A one-way Analysis of Covariance (ANCOVA) was also used to compare elementary ELL students’, taught by teachers with and without ESL endorsement, mean Language Arts and mathematics Criterion Referenced Tests score gains using the state’s Neutral Value Table point assignment. Covariates included student gender, socio-economic status, minority status, language level, and teacher’s years of experience. The results of this analysis indicate that teacher endorsement did not account for a significant amount of variance in the dependent measure of change in English language acquisition nor the dependent measure of change in academic achievement in Language Arts and mathematics. The findings raise further questions about the quality of professional development of mainstream teachers of English language learners and the accountability standards required for elementary English language learners. The study concludes with implications and recommendations for policies and practices applicable to teacher preparation for English as a Second Language and accountability levels for English language learners.

Introdução: Os principais serviços disponibilizados nos aeroportos foram convertidos em indicadores pelo Conselho Internacional de Aeroportos (ACI), uma organização global comercial de autoridades aeroportuárias, e mensurados nos aeroportos brasileiros a partir da FIFA World Cup 2014. Objetivo: Comparar os indicadores de qualidade de desempenho operacional dos serviços prestados aos usuários de 15 aeroportos brasileiros, no período 2013- 2016. Métodos: Os 48 indicadores de qualidade de desempenho operacional de serviços aeroportuários, avaliados pelos usuários segundo escala Likert de 5 pontos, foram agregados em dez índices intermediários e, após, em cinco índices de desempenho operacional (tangibilidade, agilidade, confiabilidade, garantia e empatia). Resultados: No quadriênio de 2013 a 2016, entre os dez índices intermediários, Competência foi o item melhor avaliado pelos usuários (média de 4,42) e Custos foi o pior (média de 2,61). Entre os cinco índices, Agilidade e Confiabilidade foram os melhores avaliados (médias de 4,25 e 4,15, respectivamente), enquanto que Empatia recebeu a pior avaliação (média de 3,82). Na avaliação dos cinco índices de desempenho conforme os setores aeroportuários, as companhias aéreas e os órgãos públicos foram os setores mais bem avaliadas, enquanto o setor de aeroporto comercial foi o pior avaliado. Curitiba foi o aeroporto de melhor avaliação (4,29), seguido de Campinas (4,15) e Natal (4,12), ao passo que o aeroporto de Cuiabá apresentou a pior avaliação pelos usuários (3,64), seguido de Guarulhos/SP (3,79). Conclusão: Os índices de desempenho dos serviços aeroportuários na média das categorias foram melhor avaliados pelos usuários, nas categorias de pequeno e grande porte na gestão privada dos Aeroportos Internacionais de Natal e Brasília, respectivamente. Entre os aeroportos de médio porte, a gestão pública do Aeroporto de Internacional de Curitiba apresentou uma melhor avaliação nos índices de desempenho de prestação de serviços aeroportuários aos usuários, sendo seguida pelos aeroportos sob gestão privada. / Introduction: The main services provided at airports were converted into indicators by the International Airport Council (ACI), a global commercial organization of airport authorities, and measured at Brazilian airports starting with the FIFA World Cup 2014. Objective: To compare the quality indicators of operational performance of services provided to users of 15 Brazilian airports in the period 2013-2016. Methods: The 48 indicators of operational performance quality of airport services, evaluated by users in 15 airports under study, according to a Likert scale of 5 points, were aggregated in ten intermediate indices and, in a second time, five operational performance indices (tangibility, agility, reliability, guarantee and empathy). Results: In the four-year period from 2013 to 2016, among the ten intermediate indices, Competence was the item best evaluated by the users (average of 4.42) and Costs was the worst (average of 2.61). Among the five indexes, Agility and Reliability were the best evaluated (averages of 4.25 and 4.15, respectively), while Empathy was the worst evaluation (mean of 3.82). In the evaluation of the five performance indices according to the airport sectors, airlines and public agencies were the sectors best evaluated, while the commercial airport sector was the worst evaluated. Curitiba was the airport with the best evaluation (4.29), followed by Campinas (4.15) and Natal (4.12), while Cuiabá airport presented the worst evaluation by users (3.64), followed by Guarulhos / SP (3,79). Conclusion: The performance indexes of the airport services in the average category were better evaluated by the users, in categories I and III of small and large ports in the private management of the International Airports of Natal and Brasilia, respectively. Among category II airports, the public management of the Curitiba International Airport presented a better evaluation of the performance indexes for the provision of airport services to users, followed by airports under private management.