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<p>  </p> <p>Interpersonal relationships play a central role in well-being in adulthood. Built upon the life course and within-family perspectives, this dissertation investigates the generational origin of interpersonal relationships via socialization (i.e., intergenerational transmission of interpersonal relationship quality) and its consequences on well-being across generations in later-life families. </p> <p><br></p> <p>Despite a large body of literature on parents’ socialization of children leading to similar social development generationally, this literature has been criticized for lacking attention to socialization effects after childhood and issues of heterogeneity and selectivity. To advance knowledge in these aspects, drawing from theories of socialization and the life course, I examined the transmission of older mothers’ relationship quality with their mothers and fathers to their relationship quality with their own adult children in midlife in Chapter 2. I further studied how intergenerational transmission varies by relational dimension (closeness, tension) and adult children’s gender (sons, daughters). The evidence for intergenerational transmission of parent-child relationship quality found in this study complements family socialization literature by revealing the cumulative socialization influences in later-life families. The differential patterns of intergenerational transmission highlight social learning as a selective process based on the positivity or negativity of the relational dimension and the moderating role of social structural position (i.e., gender) in shaping the patterns of intergenerational transmission.</p> <p><br></p> <p>Built upon the core idea of intergenerational transmission, the aim of Chapter 3 is to broaden the study of social relationships and well-being from the family network lens by examining how intergenerational transmission of mother-child and friendship quality facilitates older generation’s interpersonal relationship quality to affect offspring’s psychological well-being. Although the implication of interpersonal relationship quality for well-being has been well-documented, prior literature has largely focused on the effect of one’s own relationship quality on psychological well-being. To advance knowledge on this issue, I examined the effects of older mothers transmitting the quality of their relationships with their own mothers and friends to adult children’s relationships with their friends and with the mothers themselves on adult children’s depressive symptoms. I further investigated how adult children’s gender shaped the ways in which mothers’ relationship quality affected adult children’s well-being. My findings support intergenerational transmission of interpersonal relationship quality as a mechanism by which mothers’ interpersonal relationship quality affects adult children’s well-being. The differential effect by adult children’s gender highlights the critical role gender plays in shaping the consequences of intergenerational transmission of interpersonal relationship quality on offspring’s well-being. </p> <p><br></p> <p>In summary, this dissertation applies the life course and within-family perspectives to studying intergenerational transmission of interpersonal relationship quality as a way by which the lives of family members are linked in aging families and the consequences of this interconnectedness for well-being across generations. Furthermore, it highlights the important role social structural position (i.e., gender) plays in shaping patterns and consequences of intergenerational transmission. </p>

Information technology is in an era of rapid development, many new technologies such as artificial intelligence, big data, blockchain technology and so on have begun to be applied in many industries, many logistics companies are also beginning to apply these technologies in the logistics system. As a logistics company, the quality of the relationship between the company and its customers is extremely important for the company's performance and future development, but there are still few studies on the impact of the application of new technologies on the quality of customer relationship. This paper mainly predicts the impact of technology application on customer relationship quality by observing the impact of technology application on logistics service quality. Service quality in this paper is divided into four aspects, namely logistics service efficiency and accuracy, customer service customization, information transparency and communication efficiency, and protection of customer privacy data. In this paper, a semi-structured interview was conducted with seven managers of logistics enterprises using stereotyped case studies and purposeful sampling. The research results of this paper show that large-scale logistics companies are more likely to improve the service quality of logistics through the application of new technologies and thus enhance the quality of the relationship with customers, while small-scale logistics companies may reduce the service quality due to improper technology application due to capital, technology accumulation and other reasons, and thus have a negative impact on the quality of customer relationship. In addition, the research results also show that logistics companies believe that improving service quality in information transparency and communication efficiency, as well as improving the level of customer privacy and data protection is more important for the company, and the benefits brought to the company are also more obvious.

<p dir="ltr">Military families are a unique context as they experience separation from the service member who is away from the family for a considerable duration of time for a job that puts them at risk of serious injury or death. Service members returning from deployments may display a variety of mental health difficulties including post-traumatic stress disorder, especially when they have combat experiences. Applying a family systems framework, this thesis examined the associations between both service members’ and significant others’ PTSD symptoms, their ineffective arguing, and their reports of their children’s externalizing behaviors across three time points during reintegration, or the stage in the deployment cycle when the service member returns to the family. The study tested hypotheses that these would decline over time, and that initial levels and the rate of change in ineffective arguing would mediate the effect of parental PTSD at Time 1 on children’s externalizing behaviors at Time 3. Using data from service members and significant others in 71 families (142 individuals), I estimated multilevel models using both mixed and the structural equation frameworks. I found that parental PTSD and ineffective arguing were stable across reintegration, with considerable inter-individual variation in these at baseline. There was a decrease in children’s externalizing behaviors across time. There were also significant differences in parents’ rating of children’s externalizing behaviors. I did not find evidence for mediation but did find an association between parental PTSD and baseline levels of ineffective arguing. Results suggest that while parental stress is linked with the couple’s functioning, there may be protective factors within families that act as sources of resilience for the children.</p><p><br></p>

No / The purpose of this paper is to explore the determinants of relationship quality (hereafter referred to as RQ) and its impact on customer loyalty within an emerging retail banking market through a dual-lens theory. The research informants were recruited from a city in South-eastern Nigeria. A quantitative data obtained through bank-intercept method and online survey from 332 customers of retail banking services formed the final database. The proposed model and by implication the research hypotheses were tested using partial least squares structural equation modelling procedure. he results show that customer orientation, expertise and information sharing are stimulus factors that directly influence the constructs of RQ (i.e. trust and satisfaction and indirectly influence customer loyalty through the constructs of RQ. The paper also demonstrates that the stimulus factors are direct predictors of consumers’ response. The proposed model explained 49 per cent of the total variance in customer loyalty. Customer orientation, expertise and information sharing are stimulus factors that improve RQ and customer loyalty. However, the explanatory power of the proposed model is modest. Future research should therefore integrate other determinants of RQ. The paper contributes to the growing body of stimulus-organism-response (S-O-R) literature within the retail environment by exploring unique stimulus and organism variables from an emerging retail banking market perspective. Additionally, by showing that the stimulus factors are direct predictors of consumers’ response, the paper challenged the existing tenets of the S-O-R framework and deepened the current understanding of the model. The paper also contributes to the social exchange theory by demonstrating how the components of RQ mediate the antecedents and consequences of the construct.

An aging population is becoming an increasingly growing global phenomenon, and 2050 is said to be a historical breaking point where 65+ will outnumber those between 0-5 years old. However, previous research has failed to provide sufficient explanations for consumer behavior for this particular segment, and a large incidence have been found to share the belief that technology fails to be adapted to meet their needs properly. An overlooked aspect of knowledge management was found and a research gap was thus identified addressing the role of cognition when assessing and interpreting customer needs. The purpose has been to develop a deeper understanding of certain aspects of how companies within this industry acquire and assimilate knowledge, and how product developers perceive the role of cognition in these processes. In order to shed light on these dimensions of knowledge management, a research question has been formulated as follows: "How does psychological distance affect knowledge acquisition, absorptive capacity and relationship quality?" A quantitative study was carried out involving 45 companies operating in a variety of industries ranging from robotics, hygiene and special nutrition, to eldercare and mobility products. Altogether, 51 responses were collected and analyzed using simple- and multiple regression, and were subsequently discussed based on a developed theoretical framework. The results found in this study have been used to identify combinations of cognitive dimensions and relationship quality for the purpose of developing a better understanding of its respective impact on knowledge acquisition and absorptive capacity. The findings culminated in a model through which to explain for these combinations of psychological distance, level of construal and relationship quality and their effect on the ability to acquire and disseminate new knowledge from elderly.High-level information was found easier to acquire among the respondent companies, and low-level contrarily easier to absorb. Greater psychological distance in combination with low relationship quality had a positive impact of high-level construal individuals to acquire knowledge from external sources. In contrast to these findings, perceived proximity in the psychological distances and high relationship quality were jointly found to assist in knowledge dissemination processes for low-level construal individuals.

The competitive market of today is characterized by globalization, because of that organizations increased demands from customers on the services as well as on product. In other word, the customer is focusing on buying the service in same way as they buy products. For that the trust in relationships is considered as an important and effective factor when the business to business partners want to achieve growth profitability, and long term time. In order to reach high trust in relationships between customers and suppliers, ability to measure trust in relationships and to improve it is important. One to know how to be able to follow up the trust in the relationships between customers and suppliers, maintain and develop relationships for as long as possible in order to reach the company's goals. The first step in the project was data collection via an email survey and by direct contact with those companies by phone. Then the data was used to make an analysis by comports the results with pervious theories. The analysis enabled to identify the different types of factors which makes the trust in relationships more strong and stable .In the last chapters results are discussed and it was found that the each company has its own way to follow up the relationships to maintain the trust in relationships for longer  time to a achieve their goals and profit. The conclusions are each company have different way of measuring and regardless of which indicators are used for measuring the trust in relationships between the customer and service supplier, they must be  linked directly to the organization's  goals to maintain and  continuity relationships for as long as possible in order to reach the company's goals. The effective trust is important factor which lead to the partners feeling they belong to each other’s which the relationships between them  take a partner form which lead to long term time and profitable relationships and strong trust in relationships.

Rapport has been acknowledged as an important variable in therapeutic contexts. The current evaluation defined and assessed rapport quality between children with autism and behavioral therapists based on behavioral correlates. In addition, the author evaluated the effects of an operant discrimination training procedure to enhance rapport levels for therapists with low levels of rapport. More specifically, the current study evaluated: (a) if the discrimination training procedure would establish therapists’ social interactions as a discriminative stimulus and (b) if social interaction would function as a conditioned reinforcer for novel responses. Results suggest that the discrimination training procedure was successful in conditioning social interaction as a reinforcer for all child participants, and as a result, rapport increased.

Social capital, or access to resources through relationships with other people, can facilitate the socioeconomic mobility of youth living in low-income communities. This study examined whether parent-child relationship quality and participation in a youth development program (YDP) were associated with gains in hope for the future, and whether those associations were mediated by parent social capital (i.e., access to resources through relationships with parents) and non-parent social capital (i.e., access to resources through relationships with people other than parents). The sample included 216 participants of one YDP program, Cool Girls, Inc., and 92 comparisons. Path analyses indicated that program participation for over one year predicted gains in non-parent social capital, and increases in both parent and non-parent social capital predicted increases in hope for the future. There was also evidence that first-year program participation was associated with gains in hope for the future. Implications for practice and research are discussed.

Consumer marketing scholars keenly emphasize a proposed paradigm shift toward interactive relationships and lived brand experiences. Yet, little has been done to investigate the link between the two. Until now. This study is an attempt to measure the effects of lived brand experiences on consumers’ perceived relationship with a brand, through testing an academically established brand relationship quality model onto the concept of experiential event marketing. Susan Fournier’s (2000) brand relationship quality scale was chosen as the construct to be tested in the experiential event marketing context. It was through a theoretical argumentation hypothesized that the experiential event intervention would produce positive direct effects within the scale, but that these would decline with time. This was consequently tested through a repeated measurement study, set at an experiential food truck event hosted by the Swedish FMCG brand Santa Maria. Respondents were to rank their perceived brand relationship quality with the brand on three different occasions; directly before, directly after, and two weeks after being exposed to the experiential event. This way, not only the immediate effect, but also the effect over time, could be measured. It could be concluded that all but one constructs produced positive direct effects, but only half of them were significant. In all cases but one this effect declined significantly when being measured two weeks afterwards, and went in several cases back at approximately the same level as in the initial measurement. These findings have important implications for both academics and practitioners. Most notably, we argue that the link between lived brand experiences in form of typical FMCG experiential events and strengthened longer-term brand relationship quality can be invalidated.