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51	Key Influences on Hydraulic Efficiency in Treatment Wetlands Wahl, Mark D. January 2013 (has links) No description available. Agricultural Engineering Water Resource Management Environmental Studies Environmental Engineering Engineering Ecology Conservation Civil Engineering treatment wetlands constructed wetlands free water surface constructed wetlands hydraulic efficiency hydraulic performance stochastic model hydraulic retention time HRT RTD residence time wetland hydraulic model
52	Quantifying the Hydraulic Performance of Treatment Wetlands Wahl, Mark D. 03 September 2010 (has links) No description available. Agricultural Engineering Civil Engineering Ecology Engineering Environmental Engineering Hydrology Statistics constructed wetland treatment wetland hydraulic efficiency hydraulic index residence time distribution RTD retention time moment index hazard index temporal hazard index failure analysis nominal divide hazard function
53	Contextualizing Customer Feedback: A Research-through-Design Approach - Alternative Approaches and Dialogical Engagement in Survey Design Svensson, Rasmus January 2023 (has links) Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. This study addresses this gap by offering practical guidelines for CS, actionable insights, and alternative survey design strategies within the context of invoicing. Utilizing a Research-through-Design (RtD) approach guided by the Double Diamond design model, the study consists of four phases: Discover, Define, Develop, and Deliver. From a service design perspective using qualitative methods, the study acquires and analyzes both organizational and customer insights. Synthesized empirical findings emphasize the need for a more comprehensive approach that targets specific phases of the customer journey utilizing a more customer- centric approach, paving the way for alternative methods that reaches beyond just simply measuring CS. Introducing the concept of a personal companion, the study presents a dialogical approach where surveys are experienced as ongoing interactions rather mere tasks. By highlighting the importance of contextualization, alternative survey approaches, and a dialogical approach, this research aims to guide company’s in managing customer feedback strategies. Human-Computer Interaction Research-through-Design (RtD) Digital Service Design Invoicing Customer Experience (CX) Customer Satisfaction (CS) Contextualization Dialogical Approach Customer Journey Survey design Questionnaire design Net Promoter Score (NPS) Customer Satisfaction Score (CSAT) Customer Effort Score (CES) Chatbot Virtual Agent Customer Support Agent Design Guidelines Double Diamond User Experience (UX) User Interface (UI) Interaction Design (ID) Human Computer Interaction

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