International Maritime Organisation (IMO) har under många år arbetat för att förenkla och harmonisera det administrativa arbetet för fartyg vid hamnanlöp från internationell resa. Syftet har varit att minimera data och förenkla deklarationer och dokument som skall rapporteras till myndigheter i det land som fartyget anlöper. Den senaste åtgärden som gjorts i Europa är EU direktivet 2010/65/EU så kallat Maritime Single Window (MSW). I studien undersöks effekterna av införandet MSW inom EU sett från operatörer knutna till svensk sjöfart. Detta har gjorts i form av en surveyundersökning bestående av ett frågeformulär med totalt 20 frågor. Det genomfördes även semistrukturerade kvalitativa intervjuer för att styrka och jämföra respondenternas svar av frågeformuläret. Resultatet visar att införandet av MSW har medfört en generell ökad arbetsbörda för användarna. Studiens slutsats är att arbetsbördan har ökat till följd av införandet av direktivet, då syftet med direktivet att förenkla och harmonisera inrapportering av fartyg till myndigheter vid hamnanlöp från internationell resa inte helt uppnåtts. / International Maritime Organisation (IMO) have for many years worked to simplify and harmonise the reporting formalities for ships leaving and entering ports in international voyages. The purpose has been to minimize the amount of data and to simplify declarations and documents required port states. The latest action taken in Europe is the EU directive 2010/65/EU so called Maritime Single Window (MSW). This study examine the effects and change in work since Maritime Single Window was implemented in Europe for users connected to the Swedish maritime sector. A survey investigation form was used as method and presented as a questionnaire form with a total nr of 20 questions. Semi structured qualitative interviews were also conducted to compare and confirm the results from the questionnaire form. The study shows that the directive 2010/65/EU has resulted in general increased work for users of Maritime Single Window. The conclusion of the study shows that the increased work is generated by a not yet fulfilled purpose of the directive to harmonise and simplify reporting formalities for ships leaving and entering ports in international voyages.

Since the Asian Financial Crisis of 1997 and the Global Financial Crisis of 2007, members of the Association of Southeast Asia Nations (ASEAN) have sought to strengthen ASEAN's regional economies through a digital trade project known as the ASEAN Single Window (ASW). The purpose of this case study was to explore the business strategies that multinational organizational leaders used to overcome business barriers while implementing ASEAN partnership contracts and ASW region-wide projects. This study may be unique in that, at the time of this research, there was no published study in which researchers had explored a single window for a vast, multination geographical region. Data collection was done via in-depth interviews with ASW executives, studying online ASW-related conferences, and examining relevant strategic documents. A 6-phase thematic analysis process based on methodological triangulation corroborated the data and addressed construct validity through data familiarization, generating initial coding, categorizing codes and searching for themes, breaking codes into subcategories, data reduction and defining and naming themes, and report generation. The 4 strategic themes that emerged were business models and processes, public-private partnerships, project management methodologies, and overlapping themes. The findings offer insights into ways to overcome the ASW's constraints and barriers. These strategic themes developed into a list of critical success factors and a summary list of principle business strategies and best practices. The implication for social change is a regionally collaborative trading environment providing potential economic options that not only impede the deterioration of the regional social fabric but support new opportunities such as trade liberalization and economic stability.

Governments facilitate cross-border trade to boost economy. Many developed countries have adopted the national Trade Single Window (SW) solution which has a single-entry point for all trade-related papers. However, adoption of such new technology is difficult, especially for less developed countries. Through the example of Pakistan, we shed light on how adopting situation of SW in a developing country is like. Attempts to provide advice for adoption at organizational and individual levels; show appropriate approaches for developing countries; and bridge the SW knowledge gap between the developed and developing worlds. After interviewing ten Pakistani Single Window (PSW) stakeholders, this paper utilizes a thematic analysis to summarize the findings in two theoretical frameworks, the Theory of Acceptance Model with the Theory of Planned Behavior and the Technology-Organization-Environment Framework, from multiple perspectives. Our findings reveal: firstly, that individuals' perceptions of new technology are hampered by a lack of corresponding skill sets and knowledge. Secondly, limited organizational resources and a lack of technological maturity impede adoption. Finally, governmental pressure and support significantly influence stakeholders' adoption in Pakistan. According to the study, people and organizations in Pakistan are involved in corruption during trade; therefore, losing control to old systems has made them resist adoption. We suggest that Blockchain technology potentially enhance PSW adoption alongside with its improvements, but only if the necessary resources and infrastructure would be available, which are missing in Pakistan right now. This study has significant theoretical implications for innovation adoption and practical implications for SW rollout in developing countries, and ultimately, it points to the opportunity for future research.

Цель работы – разработка, реализация и внедрение системы управления IT-услугами, позволяющей повысить качество и скорость работы технического отдела компании. Объект исследования – класс ITSM-систем, позволяющих управлять работой IT-отдела компании. Методы исследования: анализ и сравнение существующих систем управления IT-услугами; анализ современных средств разработки WEB-приложений; тестирование разрабатываемой системы на реальных пользователях и реальных данных. Результаты работы: разработана система управления IT-услугами (ITSM) для компании по предотвращению магазинных краж. Доказана эффективность внедрения новой системы. Выпускная квалификационная работа выполнена в текстовом редакторе Microsoft Word и представлена в твёрдой копии. / The goal of the work is to develop, implement and implement an IT service management system that will improve the quality and speed of work of the company’s technical department. The object of study is a class of ITSM systems that allow you to manage the work of a company’s IT department. Research methods: analysis and comparison of existing IT service management systems; analysis of modern WEB application development tools; testing the developed system on real users and real data. Work results: an IT service management (ITSM) system was developed for a shoplifting prevention company. The effectiveness of implementing the new system has been proven. The final qualifying work was completed in the text editor Microsoft Word and presented in a hard copy.

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Magister Legum - LLM

Magister Legum - LLM / South Africa