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The telecommunication market is growing at a very fast pace with the evolution of new technologies to support high speed throughput and the availability of a wide range of services and applications in the mobile networks. This has led to a need for communication service providers (CSPs) to shift their focus from network elements monitoring towards services monitoring and subscribers’ satisfaction by introducing the service quality management (SQM) and the customer experience management (CEM) that require fast responses to reduce the time to find and solve network problems, to ensure efficiency and proactive maintenance, to improve the quality of service (QoS) and the quality of experience (QoE) of the subscribers. While both the SQM and the CEM demand multiple information from different interfaces, managing multiple data sources adds an extra layer of complexity with the collection of data. While several studies and researches have been conducted for data analytics in mobile networks, most of them did not consider analytics based on the four dimensions involved in the mobile networks environment which are the subscriber, the handset, the service and the network element with multiple interface correlation. The main objective of this research was to develop mobile network analytics models applied to the 3G packet-switched domain by analysing data from the radio network with the Iub interface and the core network with the Gn interface to provide a fast root cause analysis (RCA) approach considering the four dimensions involved in the mobile networks. This was achieved by using the latest computer engineering advancements which are Big Data platforms and data mining techniques through machine learning algorithms. / Electrical and Mining Engineering / M. Tech. (Electrical Engineering)

This research study focuses on the application models of Data Mining and Machine Learning covering cellular network traffic, in the objective to arm Mobile Network Operators with full view of performance branches (Services, Device, Subscribers). The purpose is to optimize and minimize the time to detect service and subscriber patterns behaviour. Different data mining techniques and predictive algorithms have been applied on real cellular network datasets to uncover different data usage patterns using specific Key Performance Indicators (KPIs) and Key Quality Indicators (KQI). The following tools will be used to develop the concept: RStudio for Machine Learning and process visualization, Apache Spark, SparkSQL for data and big data processing and clicData for service Visualization. Two use cases have been studied during this research. In the first study, the process of Data and predictive Analytics are fully applied in the field of Telecommunications to efficiently address users’ experience, in the goal of increasing customer loyalty and decreasing churn or customer attrition. Using real cellular network transactions, prediction analytics are used to predict customers who are likely to churn, which can result in revenue loss. Prediction algorithms and models including Classification Tree, Random Forest, Neural Networks and Gradient boosting have been used with an exploratory Data Analysis, determining relationship between predicting variables. The data is segmented in to two, a training set to train the model and a testing set to test the model. The evaluation of the best performing model is based on the prediction accuracy, sensitivity, specificity and the Confusion Matrix on the test set. The second use case analyses Service Quality Management using modern data mining techniques and the advantages of in-memory big data processing with Apache Spark and SparkSQL to save cost on tool investment; thus, a low-cost Service Quality Management model is proposed and analyzed. With increase in Smart phone adoption, access to mobile internet services, applications such as streaming, interactive chats require a certain service level to ensure customer satisfaction. As a result, an SQM framework is developed with Service Quality Index (SQI) and Key Performance Index (KPI). The research concludes with recommendations and future studies around modern technology applications in Telecommunications including Internet of Things (IoT), Cloud and recommender systems. / Cellular networks have evolved and are still evolving, from traditional GSM (Global System for Mobile Communication) Circuit switched which only supported voice services and extremely low data rate, to LTE all Packet networks accommodating high speed data used for various service applications such as video streaming, video conferencing, heavy torrent download; and for say in a near future the roll-out of the Fifth generation (5G) cellular networks, intended to support complex technologies such as IoT (Internet of Things), High Definition video streaming and projected to cater massive amount of data. With high demand on network services and easy access to mobile phones, billions of transactions are performed by subscribers. The transactions appear in the form of SMSs, Handovers, voice calls, web browsing activities, video and audio streaming, heavy downloads and uploads. Nevertheless, the stormy growth in data traffic and the high requirements of new services introduce bigger challenges to Mobile Network Operators (NMOs) in analysing the big data traffic flowing in the network. Therefore, Quality of Service (QoS) and Quality of Experience (QoE) turn in to a challenge. Inefficiency in mining, analysing data and applying predictive intelligence on network traffic can produce high rate of unhappy customers or subscribers, loss on revenue and negative services’ perspective. Researchers and Service Providers are investing in Data mining, Machine Learning and AI (Artificial Intelligence) methods to manage services and experience. This research study focuses on the application models of Data Mining and Machine Learning covering network traffic, in the objective to arm Mobile Network Operators with full view of performance branches (Services, Device, Subscribers). The purpose is to optimize and minimize the time to detect service and subscriber patterns behaviour. Different data mining techniques and predictive algorithms will be applied on cellular network datasets to uncover different data usage patterns using specific Key Performance Indicators (KPIs) and Key Quality Indicators (KQI). The following tools will be used to develop the concept: R-Studio for Machine Learning, Apache Spark, SparkSQL for data processing and clicData for Visualization. / Electrical and Mining Engineering / M. Tech (Electrical Engineering)

Made available in DSpace on 2016-08-15T20:30:57Z (GMT). No. of bitstreams: 1 DanielSP_DISSERT.pdf: 1561196 bytes, checksum: b284038c0016d3ae3285d101b795f237 (MD5) Previous issue date: 2008-07-25 / Néctar; entomofauna; Merremia aegyptia / O objetivo deste trabalho foi o de investigar se os diferentes horários de coleta de néctar em áreas apícolas influenciam no volume, concentração de açúcar e açúcar total produzido por suas flores, no momento da antese, bem como verificar possíveis alterações nas características do néctar ao longo do tempo e discutir as conseqüências no potencial apícola das áreas de jitirana-branca (Merremia aegyptia). E ainda, a relação entre esta produção de atrativos florais e o comportamento dos polinizadores potenciais, dentre estes a Apis mellifera L. (abelha africanizada), e os requerimentos de polinização da jitirana branca. A pesquisa foi realizada em uma área de preservação de Caatinga, no Campus da FATEC Sertão Central, Quixeramobim-Ceará. Foi constatado que: A jitirana branca é uma cornucópia; sua densidade floral por m² foi em média 33,7 flores; apresentou ampla gama de visitantes florais (hymenopteros, coleópteros, hemípteros, dípteros, e pássaros); seu volume de néctar variou de acordo com o horário de coleta e não há reposição de néctar na flor após as 11:00 horas (A.M.); e a polinização mais eficiente corresponde a autopolinização.