St. Gallen, Univ., Diss., 2008.

Background: Corporate social responsibility has received a lot of attention because of the impact that companies have on the society and the environment. EU is taking legislative measures to further increase the awareness and importance of CSR. The banking industry is often excluded from CSR discussions and research studies, due to the perception that the banking industry has a limited effect on CSR matters. Purpose: The purpose of this study is to investigate CSR reporting levels from Swedish banks. Furthermore, the impact of bank size, board size, and board diversity on CSR reporting level will be examined through hypotheses testing. Method: Data is collected from annual and sustainability reports of Swedish banks. Statistical tests are then conducted and analyzed by the authors. Conclusion: The results show that CSR reporting levels by the Swedish banks is increasing. There is a positive effect on CSR reporting level by bank size, and a negative effect by board diversity. No significant relationship could be found on board size.

With transformative initiatives like the UK's 100,000 Genomes Project underway, vast amounts of data from genome sequencing are being generated. Genomic results are being actively returned to participants, although policies around their management remain inconsistent and a subject of debate. Secondary findings (SF) have been of particular concern - variants associated with health conditions other than the indication for sequencing, which may or may not be medically actionable. I have conducted a mixed methods study to explore the current transitional period and the issue of secondary findings, and inform future management. Following a narrative review of the literature around SF in genome sequencing and a focused systematic review of primary studies on stakeholder views towards the subject (Part I), gaps in the current literature were identified. These were, chiefly: (1) the need for diverse stakeholder views based on experience making actual decisions around SF; and, (2) empirical data - phenotypic, psychological, behavioural - on actual returned SF. Thus, taking advantage of the local programme of translational genome sequencing, I conducted qualitative studies involving genomic healthcare professionals and genome sequencing participants, to explore their views towards genomic medicine and SF (Part II). Following this, I detail a case study illustrating the process and challenges of returning an SF, as well as outline a study designed to collect empirical data on actual returned SF and present preliminary data to this end (Part III). I illustrate that secondary findings will be a part of tomorrow's genomic medicine: cautious optional screening of actionable SF (including treatable conditions and carrier status information) appears favourable. However, if SF are to be a part of the genomic medicine paradigm, several barriers must be considered: insufficient connectivity between specialties, variant interpretation, clinical interpretation and management, and overpromise and expectations (including recontact in light of new information). In order to overcome these challenges, individuals in unselected populations must be prospectively phenotyped to derive more accurate estimates of population-level penetrance and better understand the full phenotypic spectrum, and we must explore the downstream impact of disclosure. As genome sequencing is mainstreamed, clear evidence-based guidelines for SF in genome sequencing will be essential if harms are to be minimised and benefits are to be maximised, both for participants and the healthcare system at large. At this point, albeit cautiously, we must 'learn by doing'.

abstract: This research project provides a unique perspective of the role of the concept of collaborative leadership between the Arizona Subsidized Child Care Program and its key stakeholder network. The process involved was to frame the research and its findings using the Team Multifactor Leadership Questionnaire's (TMLQ's) Assessment Scales. The research project sought to explore whether collaborative leadership in the policy-making process between the Arizona Subsidized Child Care Program and its key stakeholders actually does exist and, if so, to what extent. The research questions for the dissertation are, as follows: (1) What leadership styles does the Arizona Subsidized Child Care Program, through its various managers, exhibit and are these styles truly collaborative?; and (2) Are the leadership relationships between the key child care stakeholder groups and the Arizona Subsidized Child Care Program actually collaborative? The study employed a mixed-method approach (both quantitative and qualitative research methods) by means of an online survey, interviews, and document analysis. ii Based on this study's findings, the program exhibits collaborative leadership concepts with its stakeholder network. In addition, a positive correlation between the use of collaborative leadership concepts and participant perceptions of satisfaction, extra effort, and effectiveness was documented. / Dissertation/Thesis / Ph.D. Public Administration 2010

This thesis investigated the development of the Global Standard for the Identification of Key Biodiversity Areas (KBA Standard), which is a new approach to identifying important sites for biodiversity. Key Biodiversity Areas are defined as sites contributing significantly to the global persistence of biodiversity. The KBA Standard was developed through a global stakeholder engagement process convened by the International Union for Conservation of Nature’s Joint Task Force on Biodiversity and Protected Areas (IUCN Task Force). The engagement process included four main components: (i) technical workshops with subject experts; (ii) interviews and an online questionnaire with end-users; (iii) regional events with additional interested stakeholders; and (iv) an open online consultation where stakeholders were invited to review the draft KBA Standard. The aim of this thesis was to use an action research approach to work with the IUCN Task Force to analyse the end-user component of the global stakeholder engagement process. End-users were defined during the engagement process as those who lead or influence decision-making processes linked to mechanisms that secure biodiversity or that avoid biodiversity loss. The main objectives of this research were to: (i) clarify the purpose of engaging end-users by examining the use of normative, instrumental, and substantive rationales; (ii) use mixed methods to gain an understanding of end-users’ needs and concerns; (iii) categorise and analyse end-users’ needs and concerns by sector and region; (iv) assess the end-user engagement process through a summative evaluation; (v) examine how end-user input was used to inform the development of the KBA Standard; and (vi) develop a set of recommendations related to global end-user engagement practice. The analysis indicated that the IUCN Task Force used a blend of instrumental and substantive rationales to justify engaging end-users. Five main categories of end-user needs and concerns emerged from the analysis of the qualitative interview data: (i) the need for communication and local stakeholder engagement; (ii) the potential for the KBA Standard to either complement or conflict with existing approaches; (iii) the need for clarity regarding the scale at which KBAs can be identified (i.e. global, regional, and/or national); (iv) concerns about the implementation of the KBA Standard, including data availability, timeliness, and resources; and (v) comments about how KBAs inform decision-making, including management options, sustainable use, and prioritisation. These topics were examined in depth through the qualitative interviews and in breadth through the quantitative questionnaire. The results demonstrate a high level of convergence in opinion on many topics; however, four topics resulted in a divergence in opinion between end-users, including: (i) the scale at which KBAs are identified; (ii) the prioritisation of KBAs over other areas; (iii) whether KBA data should be made freely available; and (iv) whether development activities should be permitted in KBAs. These areas of divergence were analysed further by categorising end-user questionnaire responses by sector and region. The results have important implications for how end-users are identified, categorised, and engaged and highlight the complex and individual nature of end-users’ needs and concerns. The summative evaluation analysed the purpose, process, outputs, and outcomes against a typology of engagement and principles of good practice for international standard setting to reflect upon how end-users’ needs and concerns were integrated into the development of the KBA Standard. This indicated both the strengths and weaknesses of the engagement approaches used and informed the development of 11 recommendations to inform future similar processes. This thesis ultimately helps to bridge the gap between stakeholder engagement theory and practice and provides insight into the challenges and benefits of using a mixed methods action research approach to investigate a global stakeholder engagement process.

As a result of globalization, the concept of Corporate Social responsibility (CSR) has become on the agendas of organizations over the past decade. The organizations in Kuwait are no exception; they have been striving to address and execute the best practices of CSR. The banking sector in Kuwait, which plays a pivotal role in the economy, represents an area of strong interest for anyone wanting to research the depiction of CSR in Kuwait since it was the first sector that introduced corporate social responsibility and is considered a pioneer in that field. However, no studies were found that have examined CSR policies in practice in Kuwait or in the banking sector in particular. This thesis therefore focuses on obtaining a better understanding of how corporate social responsibility works in practice in the Kuwaiti banks from the perspective of three groups: the decision makers of CSR in the Kuwaiti banks, the employees of the banks, and the banks’ customers. The researcher used a qualitative approach in which data were collected using interviews and document analysis. The collected data were interpreted and analysed and thereafter drawn the conclusion that banks are very clear in defining their CSR objectives which are aligned with their overall corporate strategy. However, there were commonalities and differences in how stakeholders understand and perceive CSR. The study also revealed that both the 2008 financial crisis and Islam influenced the way CSR is exercised in the banks, and moderately, influenced the employees and customers.

Background: The number of small and medium-sized enterprises has been increasing and has gradually become the main part of economic development over years. However, it is challenging for them to compete in the fast-changing business environment, especially with the changing demands of their stakeholders. In order to control and improve business processes, Management Control System is important for monitoring each process while Performance Measurement System, as an essential part, is a good way of managing goals and targets and help companies improve. Since the business process is closely related to stakeholders, it is necessary to study how small and medium-sized enterprises manage their stakeholders’ expectations to improve their use of performance measurements and control business processes. Findings: We have selected two small and medium-sized enterprises in Kronoberg County in Sweden for our case study. We have found that our research model based on literature is well explained more in detail in practice. Based on the literature, we identify that key stakeholders for small and medium-sized enterprises are basically primary stakeholders, including customers, suppliers, employees, owners/shareholders and community. Performance Measurement System can be used and developed by managing these stakeholders’ expectations. After collecting empirical data, we have discovered that competitors or other companies have an impact on the use of Performance Measurement System as well. Small and medium-sized enterprises also have several important stakeholders to consider and they try to develop and improve Performance Measurement System by managing their stakeholders’ expectations from different perspectives. Results: It is important for small and medium-sized enterprises to find out what their main stakeholders are first before they can manage their expectations. After identifying key stakeholders, different aspects of these stakeholders need to be considered. For instance, employees’ capability of working need to be measured and they have a big impact on Performance Measurement System use and development, especially in small and medium-sized enterprises. Suppliers and customers situations need to be considered since they may come from different regions or countries where there are political issues. Therefore, risks of doing business require enterprises to be flexible and react quickly. Managing these aspects regarding stakeholders is crucial for developing and improving Performance Measurement System in small and mediumsized enterprises.

Citizen satisfaction is a commonly used key performance indicator in the municipal sector and is an important part of the municipal place marketing. For the municipality it´s important to strive for citizen satisfaction as it contribute to the positive image of the municipality, at the same time it makes the municipal activities improve. As there is no uniform to measure and account for goal completion for citizen satisfaction, this is problematic from a comparison standpoint. This study clarifies to what extent and how the municipality accounts for the goals set in regard to citizen satisfaction. The study also clarifies the differences in accounting for citizen satisfaction between the years 2014 and 2016 and if there is an increased popularity in accounting for citizen satisfaction. A model has been developed to describe the different factors that contributes to citizen satisfaction, and that the municipalities should have in mind when they set their goals for citizen satisfaction as to increase the comparability and transparency of the key performance indicators of citizen satisfaction. A content analysis have been performed that show the differences in the accounting for the goals set and the goal completion between different municipalities when it comes to accounting for citizen satisfaction. Citizen satisfaction from a municipality perspective is relatively unexplored topic and more studies should be conducted. Future research should be based on interviews of the persons responsible for choosing which factors should be accounted for when it comes to citizen satisfaction.

Global logistics companies are increasingly disclosing carbon related information due to institutional and stakeholder pressures. Existing research, however, is limited to categorizing these pressures and their influences on corporate carbon disclosure strategies. In particular, literature to date has not distinguished between different carbon disclosure strategies and how they may have changed over time. In response, this paper: (1) proposes a framework that depicts four different carbon disclosure responses and strategies based on internal and external pressures; and (2) subsequently analyzes and compares corporate carbon disclosure strategies between 2010 and 2015. Using a sample of 39 leading global logistics companies, carbon disclosure strategies are categorized based on the analysis of 25 applied carbon management practices from Bloomberg ESG to see if carbon management practices and the associated strategies have changed. The findings show overall shifts to more transparent corporate carbon disclosure strategies between 2010 and 2015 with an increase of applied carbon management practices in both internal and external actions.

Over the past decades the traditional development agenda of a donor-beneficiary model has been replaced by one builton partnerships with mutual benefits. In recent years the paradigms of ‘aid effectiveness’ and ‘developmenteffectiveness’, characterized by a set of new and emerging actors that play an important role in development and arenewed focus on economic growth, have emerged. One of the actors that is becoming more important is the privatesector, as they increasingly have the opportunity to take on a new profound role as development driver. While there hasbeen a trend of decreasing government spending for development aid, the private sector has considerable financial assetsat their disposal. However, the financial contribution of the private sector in sectors related to the SustainableDevelopment Goals remains low. Public-private partnerships are seen as a way that can attract the private sector indoing investments in sustainable development. Especially for global agri-food chains, partnerships have the ambitionto bring about sustainable change. In order to attract the private sector in such collaborations, an understanding of theirinformation needs regarding public-private partnerships and sustainability is necessary. The focus of this research wasto explain those information needs. As part of a case study research, interviews with the private sector were conducted.To gain additional insights, web testing tasks were conducted with the same interviewees. It is found that p the two mainreasons to join in a partnership for the private partners of this case study are because it is a platform for collaborationand knowledge exchange. Understanding these motivations helps to articulate a message that is seen as valuable. Next,with regard to sustainability interests, these mainly fall under the three pillars of sustainability – economic,environmental, social – but it was also found that the companies can use information on traceability and connectingtheir work to the Sustainable Development Goals as ways to communicate about their sustainability efforts. Relatingthis to the findings on information needs and how to communicate about such topics, the main findings suggest that theinformation should be concrete, result-oriented and proof of impact. In general, the information needs of the privatesector all to less or more extent have to do with continuation of the business, while also interest is shown for makingsustainability a viable business case and being a thought leader on sustainability topics. These findings are parallel tothe dominant paradigms of development effectiveness and aid effectiveness that continue to shape the agenda ondevelopment collaboration. / <p>I cannot select the correct organization/department for my supervisor and evaluator as both ar connected to SLU, not UU.</p><p>For Cecilia: Department of Forest Products at the Swedish University of Agricultural Sciences</p><p>For Per: Department of Economics; Rural Entrepreneurship at the Swedish University of Agricultural Sciences</p><p></p>