This thesis is concerned with the analysis of Cloud Computing as a solution for corporate information system and also its component for customer relationship management as a separate application in small and medium-sized companies. This thesis is also engaged in the research of small and medium-sized companies on the Czech market and finds the attitude of companies to applications run due to Cloud Computing solutions and what they think about Cloud Computing as such. The main objective of this work is to analyze the possibilities of this relatively new platform and highlight the the benefits and potential risks of their use. The work is divided into two parts. The first part focuses on the theoretical plane of Cloud Computing, where the basic concepts and limitations are defined and from which I will result my thesis. The second part is divided into four chapters. In the first subsection the ERP systems are compared, which are offered as a free version or as an Open Source suitable for use on Cloud Computing platform. In the second subsection the CRM systems are compared as a separate applications offered online as SaaS . The third section is devoted to the market research, which is focused on attitude and use of Cloud Computing applications in small and medium-sized companies . The final section offers the recommendations for MSP in the transition to Cloud Computing.

Research on outsourcing has been around for several decades, while recent evolution in the information systems discipline towards ICT service commoditization significantly changes the context of decision-making. Services that are available on-demand via the Internet allow organizations implementing functions they demand in a fraction of time. This trend represents a chance for organizations seeking to use advanced ICT services without a need of major investments. Problem is the current lack of guidelines and tools for managing ICT services and their outsourcing. Given the trends on the ICT service market, it is expected that much of the IT management in the future will encompass the ICT services and utilize service-level structures. Methods currently available are either too broad or encompass only small part of the whole problem. Ad-hoc or unsound decisions in this area might cause major complications in terms of quality, usability, integration, and consequently influence total cost of organizational IT. Organizations need to either revise existing models or propose and implement completely new models to manage their IS/ICT. This thesis deals with the management of IS/ICT with focus on the ICT services outsourcing. It discusses available sourcing models in the literature and links them to the various interconnected areas. Based on these areas, it presents an integrated view on IT outsourcing strategies. Most importantly the thesis proposes an original concept for decision-making about outsourcing of ICT services named the SOURCER framework. This approach utilizes the presented outsourcing strategies, and introduces a complex methodology and decision-making criteria that will assist organizations with selection of ICT services in order to maintain and manage a most suitable ICT service portfolio. The decision-making is based on four essential viewpoints: function, costs, time, and quality. These viewpoints are discussed, individually analyzed, and serve as a basis for further research. The whole framework is developed and validated according to Design Science Research Methodology (DSRM). Individual components are evaluated using a survey among a group of selected IT managers. Proof of concept is then established by a case study on framework use in a real organization. This case study covers strategy specification, business--IT alignment, specifying service architecture and its interconnections, outsourcing, and management of the ICT service portfolio.

This thesis is focused on description the situation in the field of providing business information systems in the form of services and aspects related to the transition IT department from software licensing model to consumption of software in the form of IT services - the software as a service model (SaaS). The main objective of this thesis is to analyze the impact of the transition in enterprise IT department from software licensing model to SaaS model. To achieve this goal there is an adequate theoretical basis described in the theoretical part of this work and survey on the basis of interviews in the practical section. The first part describes the development of enterprise information model to cloud computing, including the presentation of the current market situation. The second part discusses the requirements to enterprise IT department in SaaS model, including an analysis of the impact of the transition to SaaS. In the final part of this thesis is carried out survey within the small and medium-sized companies that have moved their business information systems to SaaS model. The contribution of this thesis is primarily in the analysis and recommendations for companies that planning to move to the SaaS model. In the theoretical part of this thesis it is description of the impact of SaaS to the enterprise IT department, including assessing the relevance of ITIL framework in the time of SaaS.

This master thesis deals with the analysis of the possibilities of Cloud Computing for information system solutions in small and medium businesses. The main objective is to analyze these options, identify key areas for the transition to the cloud and propose an approach to develop Information system in this direction. The main contribution of this work is the practical experience which is involved in a view of the problems being solved and an emphasis on aspects that have been verified in practices. The main text of the work is divided into five chapters. The first chapter defines the basic concepts and limitations on which further work is based. The second chapter deals with the current form of IS in SMEs, its description and identifying problems. The third chapter analyzes the Cloud Computing from the perspective of the suitability of various models for SMEs, identifies the major trends that affect the Cloud Computing and describes some basic elements on which Cloud Computing is based. It also analyzes the issue of security. The fourth chapter deals with the state of Cloud Computing market and identification of key problem areas which need to be solved in various stages of market development. The last chapter uses several case studies to show a meaningfulness and readiness of Cloud Computing for running information system. In the end the recommended approach to the adoption of cloud services is defined.

This thesis is focused on cloud computing and its impact on enterprise resource planning information systems. The historical background of cloud computing is discussed in the first of the thesis. After that, analysis of all possible services and types of cloud computing are provided. In this first part of this thesis, there is also an analysis of cloud computing providers who provide one of the possible cloud computing service - Infrastructure as a Service(IaaS). This thesis evaluates IaaS providers based on suggested methodology. According to this methodology each provider is ranked and the provider with the highest score is used as a provider for outsourcing infrastructure for a new model of information system which is suggested further in the thesis. The next part of this thesis provides a detailed view on cloud computing service closely related to software distribution - Software as a Service(SaaS). This focuses on key features of this approach, there is a discussion about differences between ASP and on-premis approach. At the end of this part there is a detailed discussion about SaaS benefits and risks for customers as well as software vendors. Having discussed all necessary theoretical background a local software company providing mainly on-premise enterprise resource planning information system is described. After all threads and opportunities of this company are analyzed it is suggested to provide a new option of distributing one of its information system to customers - in the form of SaaS. Based on the decision in the previous part, one of the information systems offered to customers is chosen and reengineered in order to allow distribution over the Internet as SaaS. While changing the architecture of the information system, the main focus is to reduce initial costs. A necessary features which need to be changed are analyzed from three perspectives - technological, process and economical. In all of these perspectives there is a discussion about problems which need to be kept in mind. Each problem is analyzed and the solution options are discussed. Towards the end of each problematical part there is a recommendation for the company in order to reach the set goals. The final part is comparing the on-premise system and the SaaS system. The comparison is provided in the customer example. There are calculations for each solution and a discussion about potential attractiveness of a newly designed information system for potential customers.

This Diploma thesis deals with a Software as a Service (SaaS) architecture model in a private business. The goal is to identify factors which influence the decision making process of potential SaaS acquisition and whether the factors are dependent on characteristic of the business. The thesis may serve companies as a guideline to follow customer's SaaS solution demand. In order to achieve the goal, economical, marketing and IT aspects of SaaS are discussed first in the theoretical part. According to these aspects selective factors and business characteristics are determined. Practical part presents a survey which was performed among Czech companies in order to obtain a relevant data enabling to evaluate dependencies between selective factors and business characteristics. After the analysis of the data a result of the survey and identified dependencies are introduced. Furthermore, the author's suggestions to the SaaS suppliers are presented in the conclusion.

This thesis is aimed to evaluate if the current SaaS market is able to meet functional re-quirements of web design in order to appropriately support web design's activities. The theoretical part introduces the web design model which describes web design's functional requirements. The next section presents a research concept that describes model assessment (i.e. solutions delivered as SaaS that support web design) and evaluation process. The results show that the current SaaS market is able to meet the requirements of web design in areas where SaaS solutions are able to provide an essential added value to customers in comparison to on-premise software.

Syfte –Syftet med denna rapport var att undersöka två block uraffärsmodellen, värdeerbjudande och intäktsmodell, för programutvecklande företag, verksamma inom B2B och SaaS. Konkret har det undersökts vilken nivå av kundanpassning som är attraktiv för kunderna till programvaruutvecklande företag, samt hur kundanpassning bör integreras i säljarens värdeerbjudande. Vidare ämnar studien även att ta fram en intäktsmodell som både är fördelaktig ur köpare och säljares perspektiv. Metod–Inledningsvis utfördes en litteraturstudie för att sammanfatta det som tidigare gjorts inom de relevanta områdena. Resultatet av denna litteraturstudie har sedan summerats i en teoretisk referensram vilken sedan låg till grund för utformningen av intervjuguiden. Vidare har studien genomförts i form av en enkel fallstudie på en svenskprogramvaruleverantör aktiv inom branschen för 3D-visualisering av hus. Datainsamlingen har gjorts genom kvalitativa semistrukturerade telefonintervjuer med representanter från svenska hustillverkare, även klassificerade som potentiella kunder till den studerade programvaruleverantören. Resultat -Studiens resultat indikerar att respondenterna har olika behov när det kommer till funktionerna de vill inkludera i programvaran för 3D visning av hus samt sättet de vill betala för den. Detta kan bero på att företagen kännetecknas av olika karaktärsdrag. Resultatet visar även att det är svårt för leverantörer att möta alla olika kundsegments behov, därmed kan det vara fördelaktigt för leverantörerna att avgränsa sig mot specifika segment enligt vår förslagna modell med erbjudande. Detta eftersom vissa större företag vill köpa lös programvaran inkluderande källkoderna, medan andra företag av blandade storlekar föredrar att hyra programvaran. Teoretiskt bidrag -Studiens resultat indikerar att kunder till programvaruutvecklande företag har skilda karaktärsdrag och således i behov av olika funktioner till den köpta programvaran. Därmed skapades fyra olika erbjudanden för att uppfylla de olika kundsegments behov, både när det kommer till funktioner och betalning av programvaran. Erbjudandena skapades utifrån moduler eftersom det är ett enkelt sätt att resurseffektivt kundanpassa produkten utifrån kundernas behov. Därmed bidrar denna rapport med nya insikter om hur ett värdeerbjudande på bästa sätt kundanpassas samt hur en passande intäktsmodell bör utformas. Praktiskt bidrag -Studiens praktiska bidrag är främst riktat mot företaget som studien utfördes i samband med. Däremot kan även andra företag dra nytta av denna studie eftersom modellen med fyra erbjudanden, se avsnitt 5.1 Besvarande av forskningsfrågor, är generell och därmed tillämplig för andra programvaruutvecklande företag verksamma inom SaaS. Denna modell anpassades efter den specifika kontexten för 3D programvaran som företaget erbjuder. På så sätt gav studien nya kunskaper om hur företaget på bästa sätt kan sälja sin tjänst utifrån kundernas behov. Studiens resultat visar att de potentiella kunderna prioriterar olika funktioner i programvaran på grund av att deras köpkraft varierar. Modellen med fyra erbjudanden svarar bra mot detta problem eftersom den justerar mängden funktioner och således priset efter vad kunden efterfrågar.

Master’s thesis is focused on design for e-shop implementation as a service for company called VALMAX LED ECO s.r.o. The design is executed in the form of a project. Thesis is divided into 4 main parts. Firstly the necessary theoretical basis is gathered. Then analyses of external and internal environment are conducted, the current and desired state of the company are presented in the next part followed by practical chapter, where there is specifically stated how to proceed with e-shop implementation for a new customer.

Denna uppsats har undersökt användaravtal inom Software as a Service tjänster. Målet var att skapa en bild om användares förståelse och riskmedvetenhet av användaravtal samt leverantörers skyldigheter ur en användarsynpunkt.   I arbetet gjordes en pilotstudie där fyra SaaS tjänsters användaravtal undersöktes för att skapa en verklighetsbild om hur användaravtal utformas. Därefter utfördes intervjuer med åtta respondenter som valts efter vilken IT-bakgrund de har. Det gjordes för att få information om användares kunskapsbas, reflektioner och ställningstagande.  Studien kom fram till att användare sällan läser igenom avtal där den främsta anledningen är tidsåtagandet och den språkliga komplexiteten. Respondenter anser att det är viktigt att läsa igenom avtal och anser att användare bör läsa igenom avtal oftare för att upprätthålla förståelsen.   Det framkom ett missnöje med överdelande av användares data som kan leda till brist på kontroll med datahantering. Respondenter har låg kunskap om vilka lagstiftningar som reglerar användande av Cloudtjänster.