Text in English / Police workers have to contend with a variety of traumatic incidents in their daily work. This includes work, personal and socio-economic stressors. These, if not managed, may lead to Post Traumatic Stress Disorder (PTSD). The aim of this study was to develop guidelines to assist the South African Police Service (SAPS) organisation to provide appropriate interventions for workers diagnosed with work and non-work-related PTSD in the Mahikeng area of the North West Province in South Africa. The study further sought to assist the workers’ immediate family members to cope with living with a member diagnosed with PTSD. A qualitative research method was used. Data was collected using self-administered in-depth interviews. The study sample comprised of 19 SAPS workers and 23 family members. Data was analysed using the Statistical Package for the Social Sciences (SPSS) version 20.0. The Excel computer program was used to identify and analyse common themes. A lower PTSD prevalence rate of 0.76% was yielded by the results. Work-related traumatic incidents were linked to possible PTSD development for most SAPS workers. Exposure to traumatic incidents might have had a substantial effect on participants’ health and social lives as most developed varying health conditions post to the PTSD diagnosis. Living with a member diagnosed with PTSD brought trauma, financial problems and constant worry among families. Families coped by supporting each other. The provision of counseling services and active participation in PTSD support groups and sport activities were identified by most participants as fundamental in coping with the effects of PTSD. The provision of sufficient integrated family counseling and life skills programmes by the SAPS organisation was identified as crucial by most families in coping with the effects of living with a member diagnosed with PTSD. / Health Studies / D. Litt. et Phil. (Health Studies)

本研究探討公部門清潔隊員工作特質，以及性別對於清潔隊員在工作職務分配和勞動過程的影響。研究者使用田野觀察和深度訪談進行資料蒐集，並以新北市樹林區的清潔隊中垃圾清運班、資源回收班和掃路工作三項職務者為觀察對象，分析著重於清潔隊員工作的性別職務隔離、勞動過程中表現出的技術與情緒勞動。主要研究發現與貢獻如下：（一）本研究指出清潔隊中存在著性別職務隔離現象，而形成職務隔離的原因除了性別，工作方式、工作可替代性與工作影響程度等三項因素也是形成職務隔離的原因；（二）清潔隊員工作環境處於開放式空間，且工作的進行主要是受到時間壓力的限制，因此清潔隊員執行工作所需之技術特質與所產生的勞動經驗，和傳統上在工廠工作的工人所處的工作環境及以提高生產產品數量為目的的勞動有所不同。本研究對於清潔隊工作技術與勞動的討論，突破了傳統勞動理論中對於「技術」的定義與想像；（三）本研究發現在清潔隊中職務比性別更會影響情緒勞動付出的多寡，雖然女性助手比男性司機需要付出更多情緒勞動，但是男性司機卻可以透過性別特質，幫助女性助手情緒勞動中不足之處。本研究的貢獻在於增加性別與勞動社會學討論的多元性，且可成為未來清潔隊相關工作社會學研究的基礎。 / This study explores the job characteristics of the janitorial service workers in the public sector and the gender influence on job distribution and the labor process therein. Participant observation and in-depth interviews were utilized for collecting data from those who worked in the Garbage Collecting Unit, the Resource Recycling Unit, and the Road Cleaning Unit of the Shu-Lin District Cleaning Team in New Taipei City. The major findings of this study are listed as follows: (1) The study illuminates the phenomenon of gendered occupational segregation among janitorial service workers. The study further finds that occupational segregation is not only shaped by gender but also by methods used for completing the tasks, substitutability of the individual who performs the job, and the degree in which the job may affect the overall outcome of the work unit. (2) The janitorial service workers work in an open space, and the pressure of work comes mainly from the time allocated to complete the tasks. The work environment as well as skills required for and the labor experiences generated from work are thus different from the traditional industrial workers working in factories whose goal is mainly to maximize the production output. The discussion in this study on skills and labor entailed in janitorial service work expands the horizon of traditional labor theories on the conceptualization and definition of "skill." (3) The study shows that job category is more important than gender in affecting the input of emotional labor in the janitorial service work. Female assistants are required to put in more emotional labor than male truck drivers, and male truck drivers can supplement the female workers' emotional labors by exercising the masculine characteristics. The results of this study may not only contribute to gender and labor studies by enriching the discussion on gender and work as well as the concept of skill, but also provide an importance foundation for future research on janitorial service work.

Text in English / Police workers have to contend with a variety of traumatic incidents in their daily work. This includes work, personal and socio-economic stressors. These, if not managed, may lead to Post Traumatic Stress Disorder (PTSD). The aim of this study was to develop guidelines to assist the South African Police Service (SAPS) organisation to provide appropriate interventions for workers diagnosed with work and non-work-related PTSD in the Mahikeng area of the North West Province in South Africa. The study further sought to assist the workers’ immediate family members to cope with living with a member diagnosed with PTSD. A qualitative research method was used. Data was collected using self-administered in-depth interviews. The study sample comprised of 19 SAPS workers and 23 family members. Data was analysed using the Statistical Package for the Social Sciences (SPSS) version 20.0. The Excel computer program was used to identify and analyse common themes. A lower PTSD prevalence rate of 0.76% was yielded by the results. Work-related traumatic incidents were linked to possible PTSD development for most SAPS workers. Exposure to traumatic incidents might have had a substantial effect on participants’ health and social lives as most developed varying health conditions post to the PTSD diagnosis. Living with a member diagnosed with PTSD brought trauma, financial problems and constant worry among families. Families coped by supporting each other. The provision of counseling services and active participation in PTSD support groups and sport activities were identified by most participants as fundamental in coping with the effects of PTSD. The provision of sufficient integrated family counseling and life skills programmes by the SAPS organisation was identified as crucial by most families in coping with the effects of living with a member diagnosed with PTSD. / Health Studies / D. Litt. et Phil. (Health Studies)

Title: The importance of risk for the empowerment of individuals with mental disabilities and the possibility of taking in DZR Terezin Objectives: The aim of this paper is to examine the phenomenon of risk-taking and its importance in the process of empowerment of persons with mental disabilities in social services. Methods: In empirical research we were surveyed employee attitudes DZR Terezin to the issue of risk in social services. In the first part of the research was to look at the views and attitudes of social workers employed form questionnaire (Lepešková, 2013) in a group of 22 employees - women with a mean age of 46 years. The second part of the research were semi-structured interviews with staff enabling deeper qualitative analysis of the problem. Talks with 7 employees participated. 6 women and 1 man. The recording was used edited form an interview. Results: The survey both methods show that the respondents as one of the most important tasks when working with the risks and support to people deemed to support their independence. The aim is to get clients to the extent possible, make their own decisions about their own lives. An essential element in this process is considered self- management. The client does not passively wait to social service workers determine what to do and what will...

Syftet med denna studie var att undersöka och öka kunskapen om arbetsrelaterad stress hos biståndshandläggare inom äldreomsorgen. Genom kvalitativa intervjuer med sex anställda har ett antal frågeställningar besvarats. Dessa handlar om stressens orsaker, hur stressen påverkar biståndshandläggarnas välmående och arbetskvalitet, hur stressen hanteras och vilka faktorer biståndshandläggarna anser kan reducera den upplevda stressen. Intervjumaterialet har sedan analyserats utifrån tidigare forskning kopplat till stress hos socialarbetare samt två teoretiska verktyg: krav-kontrollmodellen och copingteorin. Resultat visar på att orsaker till stress handlar om faktorer så som en okontrollerbar ärendemängd och brist på stöd från ledning. Biståndshandläggarnas hälsa påverkas på olika sätt, både psykiskt, fysiskt och kognitivt. Vidare påverkas arbetskvaliteten genom att detaljer lättare missas. Respondenternas stresshantering kännetecknas av både positiva och negativa strategier. Det kan handla om att öka strukturen, sänka de personliga kraven, arbeta övertid eller att inte söka stöd. Respondenternas egna idéer om stressreducerande faktorer visade sig handla om stöd på arbetsplatsen och att arbeta i en resursstark organisation. Vidare framkom det att respondenter kan uppleva stress som något positivt då den kombineras med en hög kontrollnivå. / The aim of this study was to examine and increase the knowledge about work related stress among social service workers within elderly care. Through qualitative interviewes with six employees, a number of questions have been answered. These are about the causes of stress, how the stress affects the employees health and quality of work, how stress is managed and which factors they believe can reduce stress. The material has been analyzed on the basis of earlier research linked to stress among social workers together with two theoretical tools: the demand-control model and the coping theory. Results show that causes of stress are factors such as lack of control in work cases and a lack of support from the management. The employees health is affected by stress in various ways, both mentally, physically and cognitively. Furthermore, the quality of work is affected by details being more easily missed. The respondents’ stress management is characterized by both positive and negative strategies. It can be about increasing the work structure, lowering personal demands, working overtime and not seeking support. The respondents’ own ideas about stress reducing factors turned out to be about support within the work place and to work in a resourceful organisation. Results also show that respondents may experience stress as something positive when it is combined with a high level of control.