Social services represent an outstanding part of social policy of each country. They should maintain a standard of living and personal dignity, help in comeback to the society and prevent people from social exclusion. The aim of my thesis was Social Services Provided by G-centre in Tábor Before and After the Law 108/2006 About Social Services Came Into Force. The research part be composed of quantitative and qualitative method. In order to find the corresponding information, we have used the techniques of SWOT analysis and secondary and content analyses.

In the society, due to many changes in demographic population development, it should be paid more attention to the adequate setting of the social security system to avoid the social risks. One of the pillars of social security system in the Czech Republic is social care, which also includes social services. After 1989 the setting of social services was not effective, did not respond asked needs and there was no space for development. The Act No. 108/2006 Coll., on social services, which the social services are currently defined, is a prerequisite for the current organization of social services. This diploma thesis compares the expenditures expended on social services before the effectiveness of this Act, in the period 1996-2006, and in its period of validity, 2006.

The goal of this thesis is to find out if the investment into the home for elderly is profitable. The development, specification and financing of the social services is described in the theoretical part of the thesis. The practical part of the thesis consists of detailed financial analysis of particular home for elderly. This part includes selected costs and revenues of the retiree home and their tendencies.

Abstract Social services are rendered to those citizens, who require them considering their health, age or unfavourable social situation and who are unable of overcoming their social burdens and less than auspicious circumstances without external aid. Social services are essential not just because many people require them but particularly because were they not to be available, a large part of the public would lose their ability to participate in all aspects of life in a society. This would make it impossible for their human and civil rights to be upheld and lead to their exclusion from society. Social development, more favourable living standards, progress in the field of medicine and championing of social rights result in less people dying in childhood or at a productive age nowadays than before. It can be argued that the number of pensioners will be constantly increasing and that this is an accompaniment of a successfully developing civilisation. Because of their numbers, pensioners are becoming an exceptionally grave subject of social exclusion. It is therefore imperative that we realise the disadvantages the elderly face and devote appropriate attention to the issues surrounding the planning of social services. In terms of the set objective, it is necessary to evaluate and compare individual mid-term plans for the development of social services at certain locations and also to compare and evaluate the communal plans of selected cities. The dissertation proved that it is indeed necessary to pay due attention to the studied planning of social services. This is because there is a need to harmonise supply and demand in relation to social services. Ensuring the availability of a high-quality social services network for the elderly is only possible given the presence of a complex concept of social and medical care. One must however always take into consideration not just the current demographic trends but also the circumstances in the particular area as well as the degree of interest of the various subjects who are immediately involved in the issues surrounding the particular type of social services. One can undoubtedly say that the quality of social services on offer (not just for the elderly) is increasing both in relation to law No. 108/2006 Col. regarding social services but also in accordance with the recipients? wishes and demands.

Tyrimo objektas – socialinių paslaugų kokybė. Tyrimo dalykas - socialinių paslaugų kokybės vertinimas. Tyrimo tikslas – parengti socialinių paslaugų kokybės vertinimo modelį ir išbandyti jį vertinant socialinių paslaugų namuose kokybę Mažeikių rajone. Uždaviniai: 1. Išanalizuoti socialinių paslaugų kokybės sampratą, klasifikavimą bei socialinių paslaugų rūšis. 2. Nustatyti socialinių paslaugų kokybės vertinimo kriterijus. 3. Parengti socialinių paslaugų kokybės vertinimo modelį. 4. Įvertinti socialinių paslaugų namuose kokybę Mažeikių rajone naudojant sukurtąjį modelį. Tyrimo laikotarpis: 2000 m. – 2007 m. Tyrimo metodai: mokslinės literatūros, monografijos, dokumentų analizė ir sintezė, interviu, anketinė apklausa, indukcija bei dedukcija, loginio mąstymo bei grafinio vaizdavimo metodai. / The subject of research - quality of social services The object of research - evaluation of social services quality. The purpose of work – to formulate a model of social services quality evaluation and test it evaluating social services at home quality in Mažeikiai district. Tasks: 1. To analyze conception of social services quality, classification and type of social services. 2. To define criterions of social services quality evaluation. 3. To formulate a model of social services quality evaluation. 4. To evaluate social services at home quality in Mažeikiai district using made-up model. Time of exploration: 2000 – 2007 year. The methods of research: analysis and synthesis of monographs, scientific literature and documents, interview, questionnaire poll, induction, deduction, logical thinking and graphical representation methods.

Magistro darbe analizuojama Dienos centrų neįgaliesiems veikla, teikiamų paslaugų juose efektyvumas ir veiksmingumas. Iškelta hipotezė, kad neįgaliųjų Dienos centruose teikiamų paslaugų socialinis efektyvumas ir veiksmingumas priklauso nuo paties neįgaliojo požiūrio, nuo specialistų pasirengimo ir sugebėjimo profesionaliai atlikti darbą. Anketinės apklausos metodu atliktas tyrimas, kurio metu buvo siekiama identifikuoti veiksnius, lemiančius neįgaliųjų Dienos centruose teikiamų paslaugų socialinį efektyvumą. Atlikta statistinė duomenų analizė. Tyrime dalyvavo 150 trijų neįgaliųjų Dienos centrų klientų. Empirinėje dalyje nagrinėjama, kiek neįgalieji turi žinių apie Dienos centrus, kuriuose lankosi, kokiomis paslaugomis dažniausiai naudojasi, kaip vertina gaunamų paslaugų kokybę. Tyrimo rezultatai atskleidė, kad: 1. Didžioji dalis Dienos centrų klientų yra patenkinti teikiamomis paslaugomis ir jas vertina kaip kokybiškas; šiek tiek blogiau vertinama kita Dienos centrų veikla: rėmėjų paieška, lėšų pritraukimas, informacijos apie centrą pateikimas visuomenei, projektinė veikla. 2. Hipotezė, kad Dienos centruose teikiamų paslaugų socialinis efektyvumas ir veiksmingumas priklauso nuo paties neįgaliojo požiūrio, nuo specialistų pasirengimo ir sugebėjimo profesionaliai atlikti darbą, pasitvirtino tik iš dalies: Dienos centrų klientai labiau akcentuoja viso darbuotojų kolektyvo kompetencijos reikšmę teikiamų paslaugų efektyvumui ir nesureikšmina kliento motyvacijos. 3. Svarbiausi... [toliau žr. visą tekstą] / The efficiency and effectiveness services provided in the Disabled Day’s Centres is analysed in this master work. Hypothesis raised: • The social effectiveness of services provided in the Disabled Day’s Centres depends on the attitude of the disabled and on specialists’ preparation to fulfil their duties professionally. There was a survey carried out which objective was to identify the factors for the efficiency of services provided in the Disabled Day’s Centres and the analysis of the statistics. 150 clients from 3 Disabled Day’s Centres took part in a survey. In the empirical part it is analysed how much knowledge the disabled have about the Day’s Centres they attend, which services they use most frequently and what their attitude towards the quality of the services is. The survey results revealed that: 1. The clients of the Day’s Centres are more or less satisfied with the quality of the services provided and accept the idea that the Disabled Day’s Centres are of great importance in their lives. 2. Hypothesis, that the social effectiveness of services provided in the Disabled Day’s Centres depend on the attitude of the disabled and on the specialists’ preparation to fulfil their duties professionally, were confirmed only partially: the clients of Day’s Centres emphasize the competence of the employees for the effectiveness of the services and are not eager to give the clients’ motivation prominence. 3. The most important factors which influence the effectiveness and... [to full text]

This thesis is focused on evaluation of the education of social workers in social services who work with patients who suffer the Alzheimer's disease. It is concretely about workers who do the direct service care within the special regime homes in Plzeň Region. The thesis consists of the theoretical and empiric parts. The theoretical part includes the description, symptoms and phases of the disease. It talks about forms and availability of those services for specific needs of people with dementia in Plzeň Region. The important chapter is concentrated on education of social workers with relation to the legislative area of education, its planning and realization, the training courses for the social workers with the direct care. The empiric part evaluates the training courses for the social workers and the way which are selected. For finding of the answers was used questionnaire rating, the aim was to evaluate the training courses from the point of view of social workers. How are these courses chosen was discussed with executives in the form of a semi-structured interview. These executives coordinate the education of social workers in these special regime homes. The research took place in 10 deliberately selected special regime homes. The conclusion of this research indicates that social workers...

The thesis provides an ethnographic study of the experiences of lone asylum seekers who are provided local authority care in the London Borough of Hillingdon. The research builds on sixteen months’ ethnographic fieldwork between April 2006 and September 2007, examining how the young people adapted to their changing and adverse circumstances and how welfare institutions in the United Kingdom responded to their situations. The young refugees in this research created personal relations of patronage in bureaucratic organisations, quickly formed networks and obtained goods by non-formal routes. They created space for play and spiritual growth, and maintained a position of obliviousness towards much of the events and logistics involved in leaving the DRC and seeking asylum in Europe. It was through these activities that personal agency of the young people emerged. However, the young people were not occupying positions of power. Their ‘agency’ was restricted and confined within social and political structures imposed on them. I argue that the separation of welfare services to religious life was for research subjects an arbitrary distinction. They had come from a Christian fundamentalist (Pentecostal) interpretation of the world in Kinshasa. God and evil were seen as omnipresent and omnipotent, and a true Christian (mukristu ya solo, a Christian of the soul), must be vigilant and pray all the time to be at one with the divine power. The young Congolese viewed their lives within such a theological ‘model’ and fitted all other seemingly ‘competing’ discourses and practices within it. As the young people negotiated their new lives in a new country, they adopted their coping strategies in ways that helped them benefit from the English welfare system and the Pentecostal faith respectively.

Denna studie ämnar att ingående undersöka begreppet samverkan med hjälp av en hermeneutisk textanalys av sju publikationer författade av Socialstyrelsen rörande barn och unga. Studien syftar till att fördjupa förståelsen av hur samverkansbegreppet förstås och används i en svensk myndighetskontext. De publikationer vi valt att studera av Socialstyrelsen är tänkta att fungera som vägledande för olika professionella vilket gör att hur samverkan framställs i publikationerna kan påverka hur samverkan fungerar i praktiken, vilket vi menar legitimerar studien. I resultatet redovisar vi för vilken innebörd samverkan tillskrivs, vilka anledningar det finns till att samverka och på vilket sätt människor och organisationer påverkas av samverkan enligt de utvalda publikationerna. Studien leder fram till slutsatser om att innebörden av begreppet samverkan är fragmentarisk och att de vanligaste anledningarna till samverkan är ömsesidighet och effektivitet. Samt att kunskapen inom publikationerna kring på vilket sätt samverkan egentligen påverkar människor och organisationer är otillräcklig. / This study aims to examine in depth the concept of cooperation by means of a hermeneutical text analysis of seven publications written by Socialstyrelsen concerning children and young people. The aim of the study is to deepen the understanding of how the cooperation concept is understood and used in a Swedish government context. The publications we chose to study by Socialstyrelsen are thought to serve as guidance for different professionals, which means that the way in which cooperation concepts are produced in the publications can affect how the interaction works in practice, which we believe legitimizes the study. In the result, we report what cooperation concepts are attributed, what reasons there are for cooperation and how people and organizations are affected by cooperation. The study leads to conclusions that the meaning of the concept of cooperation is fragmentary and that the most common reasons for cooperation are reciprocity and effectiveness. And that the knowledge in the publications about the way in which cooperation really affects people and organizations is insufficient.

The purpose of this study is to examine how and in what contexts the Swedish social services are discussed online. To answer this purpose we have studied two Swedish Internet communities, and looked into what was written about social services during a year’s span. To get an overview of our results, we found thematic analysis useful to distinguish general themes. We found, inter alia, that the social services is most often mentioned in the contexts of factual questions or when trying to rally public opinion against the social services. We also found that it’s in the contexts of economy, children, and alcohol and drugs that social services are present in Internet communities. The examined online discourse on Swedish social services was mostly objective and factual, and free from value statements, though often negative. The negative descriptions of the social services often refer to the position of power that the social services possess. It is far less frequent for the social services be described in a positive light. / Syftet med detta examensarbete var att undersöka i vilka sammanhang socialtjänsten förekommer i svenska internetfora samt hur socialtjänsten där framställs. För att besvara syftet genomfördes en netnografisk forskning där vi observerade vad som skrivits om socialtjänsten i fora. Vi avgränsade oss till två olika internetfora och gjorde vidare avgränsningar till inlägg aktuella under ett år och som innehöll ordet socialtjänst. För att få en bra överblick över det insamlade materialet gjordes en tematisk analys som resulterade i att två övergripande teman återfanns. Dessa två sammanhang var för att antingen efterfråga kunskap eller att väcka opinion. Inom dessa teman återfanns ytterligare tre sammanhang där socialtjänsten förekommer, dessa var gällande: ekonomi, barn och alkohol och droger. Framställningen av socialtjänsten påvisades vara ambivalent. I många inlägg återges socialtjänsten sakligt men det förekommer även att socialtjänsten framställs på ett negativt sätt. De negativa framställningarna av socialtjänsten syftar oftast på socialtjänstens maktposition. Mindre vanligt, men ändock förekommande, är att socialtjänsten framställs på ett positivt sätt.