This research investigates the application of an adaptive ecosystem approach to the problem of the Cooum River and environs in Chennai (formerly Madras), India. The Cooum River is an extremely polluted urban stream that flows into the Bay of Bengal through the heart of Chennai, India's fourth largest metropolis. During the dry (non-monsoon) season, the upper reaches of the river are dry and flow in the river may be attributed primarily to the production of sewage by the city's population. The river is essentially a foul-smelling open sewer. Complexity of the problem is due as much to human factors (population growth, poverty, uncontrolled urban development, jurisdictional conflicts, modes of behaviour of the citizenry, and institutional culture) as to physical characteristics of the system (flat topography, tidal action, blockage of the river mouth by sand bar formation, and monsoon flooding). Uncertainty in the situation is both structural (regarding main processes and activities in the system and the nature of relationships among the various actors and elements), and parametric (having to do with scarcity, poor quality and restricted access to data). This work has drawn upon methods and techniques of Adaptive Environmental Management and Soft Systems Methodology to operate the ecosystem approach and address the problem. Specifically, this has involved a series of workshops which have brought together planners, researchers, NGOs, and other stakeholders in a participatory process oriented toward problem definition, system identification and conceptualization, determination of objectives for management, and the generation and exploration of management interventions. In addition, a central component of the program has been the development of a loosely-coupled GIS, environmental simulation model, and a decision support module. This is based upon a framework provided by participants in the first workshop in the series, and operationalizes a common understanding of the system. In addition to generating new insight into the nature of the problem situation, the research has provided a potentially useful tool to planners, managers and researchers in Chennai in the form of a GIS database and decision support system (DSS). Aside from the tool itself, it was found that the process of developing a conceptual model, and attempting to represent this in the DSS has made a significant contribution to understanding of the Cooum system. In particular, this process forced assumptions to be stated explicitly and publically, highlighted areas of uncertainty and led to new understanding in participants' conception of the problem situation. The program of research also provided a much needed forum for open debate and exchange of information which was removed from the restrictive institutional culture of government departments.

Information and communication technologies (lCTs) are increasingly changing the way in which working, learning, doing research and administrations are carried out. ICTs have the changed natute of many academic, public and organisations libraries. Health service is an important and essential element of any modern society. Therefore, development of this service and updating its services is a priority for most of modern governments. Current developments in ICTs are changing the nature of health science libraries. Therefore research in this area is important to provide guidelines, recommendations to improve the health services. This study explores the impact of ICTs in Hamad Health Science Library in Qatar. Physicians and staff in the Hamad Medical Corporation were surveyed by questionnaire to identify the use of ICTs and their effect on them. Then personal interviews detertnined their perceptions of the impact on the research productivity of end-users. There is a lack of this type of study in the literature. Those that there are specifically address the impact of ICTs in health science library. ICTs have become a major link to health care resources for many health care workers. The study employs a systems methodological approach in order to better understand the impact and value of ICTs in Hamad Health Sciences Library (HHSL). Using the systems intervention, issues that affect the system were identified (technological issues, cooperation issues, cultural issues and staff (and user) training and development) and the problem situation improved. An ordered roadmap of elements necessary to bring about change was produced and a HHSL systems model constructed to understand the change processes in context. Conclusions drawn reflect the level of success of the aims and objectives and indicate ways in which the problem situation can be improved from a systemic standpoint. Recommendations to management include aspects associated with operational planning, policy objectives and strategic formulation.

The purpose of this exploratory qualitative case study is to describe the formation of a graduate enrollment evaluation system (GEES) to capture and explore the perceptions of key stakeholders to critically examine the barriers and benefits of a PhD nursing program at a large, public designated high research institution. As the research suggest, there is a current need for increased enrollment for nurses into nursing doctorate programs to further meet the patient's expanding demand, to expand the science of the nursing profession, and to increase the pipeline of qualified nursing faculty. Without a pipeline of qualified nursing faculty, fewer new nurses can be trained for the nursing workforce that already experiences a critical deficiency in staffing.

This thesis has two distinct research threads. One thread examines the effectiveness of technology support on the performance of focus groups. Unlike previous research, the work described in this thesis addresses the fundamental issue that groups are social systems, and that comprehensive measurement of the effectiveness of group activities requires assessment of both the task-oriented and social aspects of the group activity. In this research, four different communication modes are used to compare group effectiveness. The second research thread in this thesis is the use of Systems Thinking, and specifically Soft Systems Methodology (SSM), as the framework for inquiring into the effects of technology support on group effectiveness. The strategy in this thesis for developing and evaluating hypotheses extends the general descriptions and guidance in the literature on using SSM for hypothesis testing. Systems thinking also provides the basis for examining the prevailing ???profile deviation??? view that the better the fit between the group task and the technology support the greater the group performance. Using the six perspectives of fit developed by Venkatraman (1989), the most common GSS models and other models developed to examine Task-Technology Fit (TTF) are analysed. The results show that group performance models are most often tested from a ???profile deviation??? perspective and TTF models developed from a profile deviation perspective claim to have predictive and descriptive validity for assessing the level of group performance. To assess whether an SSM based approach can improve the predictive and/or descriptive analysis of the impact of technology support on group work, a field experiment was conducted at the Australian Defence Force Academy. Twenty focus groups of officer cadets assessed their military training program using a GSS in one of four communication modes. The results showed little predictive or descriptive support for the profile deviation perspective of TTF when measuring the group???s overall effectiveness, task effectiveness, participant satisfaction or group relations. The alternative ???gestalt??? perspective, operationalised in this research by using SSM, provided a more comprehensive approach to examining the effectiveness of technology support for group work.

The construction industry has long been criticized as being not advance enough to use information communication technology (ICT) and slow to adopt knowledge management (KM). This research demonstrates how using an effective and efficient ICT systems can improve KM, and that an enterprise resource planning (ERP) system can be one tools to help improve KM. An ERP system is also a powerful tool to help integrate business processes which has particular use in the construction industry. The principle objective of this research was to explore the drivers and inhibiters that determined successful adoption and use of an ERP system at its actual implementation stage. Secondly, it aimed to identify successful factors of a partnering strategy and its integration into the ERP system. The third objective was to investigate the appropriate leadership style that influenced the ERP system and the partnering strategy, and to identify the impact of culture on the leadership style. The research was conducted within the context of a Hong Kong construction organization. This research makes a contribution in two spheres: PM and the construction industry. The first implication for PM theory is to illustrate how knowledge has been efficiently managed within a construction organization by using ICT/ERP.

With the first commitment of the Kyoto Protocol commencing in 2008, many signatory governments have identified bio fuels as a favoured response to the problem of fulfilling their countries' pledges to reduce total greenhouse gas emissions to 1990 levels. Despite the tendency for pressure over climate change to expedite the commercialisation process, detailed evaluation of the claimed benefits, likely efficacy or environmental impact of bio fuels in New Zealand in the form of the Bio fuels Sales Obligation policy (BSO): a mandate place on the Oil Companies to supply a percentage of bio fuel. Systems thinking propound the notion of complex interrelatedness: a pivotal concept in our current understanding of the cumulative effects of greenhouse gas emissions and their relationship to climate change. It also recognizes that the multiple ways in which different stakeholders perceive a contentious question are an integral feature of any problematical situation. By applying systems concepts to qualitative research, Soft Systems Methodology (SSM) is therefore particularly suitable for the analysis of multiple stakeholder discourse in this situation. The present study employs SSM to examine stakeholder opinion through the construction of conceptual models in the form of rich pictures and root definitions. The researcher invited diverse stakeholders to ‘see what they were thinking’ and reflect upon the beliefs and assumptions that informed their views with respect to New Zealand bio fuels development. With reference to official documentation arising from the policy development process and through a series of interviews and a focus group, the research examines perceptions of the consultation process on bio fuels development and its contribution to informed decision-making. The study data indicates that the scope of enquiry tended to be restricted by early presuppositions regarding the consultation process and its desired outcomes, which consequently shifted the focus of consultation the enquiry from an assessment of the desirability of bio fuels to an appraisal of the feasibility of government policy. However inadvertently, communication was distorted. The research examines the basic assumptions that shaped the discourse and enabled already established opinions to prevail. Furthermore, the thesis explores how using SSM to surface tacit assumptions and challenge proposed models of intervention can help improve the reflexivity of discourse and decision-making. By ensuring open communication remains at the centre of discourse, SSM could provide a means of establishing productive conditions for learning and co-creative dialogue. Consequently the study has important implications for how the ‘health’ of public discourse in New Zealand might be sustained when addressing other similarly complex issues.

Made available in DSpace on 2014-06-12T17:42:52Z (GMT). No. of bitstreams: 2 arquivo9444_1.pdf: 1764275 bytes, checksum: 58c69051dd03d371a015ad402bc7e16e (MD5) license.txt: 1748 bytes, checksum: 8a4605be74aa9ea9d79846c1fba20a33 (MD5) Previous issue date: 2011 / No atual cenário competitivo, marcado pelo crescente nível de exigência de mercado, aumento do nível de eficiência das máquinas e redução nos custos de fabricação, as indústrias precisam gerenciar seus processos produtivos e ao mesmo tempo preservar e recuperar o meio ambiente. Essas crescentes exigências promovem uma maior consciência dos gestores, que passam a compreender que o investimento em práticas sustentáveis está relacionado à sobrevivência da empresa. Essa contínua preocupação das organizações com esse panorama demonstra essa necessidade de melhoria principalmente do ramo têxtil, que ainda atua nos seus negócios com modelos administrativos ultrapassados, atuando de forma reativa e apresentando uma necessidade de incorporar aos seus modelos produtivos e administrativos uma gestão mais eficaz dos seus processos. Neste sentido, como forma de estabelecimento de uma cultura voltada às práticas de gestão sistematizadas, é proposto nesta dissertação, um modelo para a integração dos sistemas de gestão da qualidade, meio ambiente, segurança, saúde ocupacional e responsabilidade social. Para isto, foi adotada a Soft Systems Methodology, proposta por Checkland. Os resultados obtidos permitiram efetuar o diagnóstico obtido a partir da aplicação da análise do campo de forças para a implantação do Sistema Integrado de Gestão proposto, deixando claro quais as forças restritivas e impulsionadoras ao sistema, devem ser equilibradas antes de iniciar a sua implantação

This diploma thesis deals with problems in the field of eToro social trading community. The aim is to analyze and outline solutions to specific problems. To solve selected problems, it is used Soft Systems Methodology by Peter Checkland. In the first part, important concepts are theoretically defined as well as a virtual social trading community is defined as a soft system for the purpose of the thesis. The second part describes the Soft Systems Methodology. In the third practical part, two problems of the eToro community are analyzed. The problems were selected by community members with a questionnaire. For each of these problems is performed single iteration of methodology cycle. The final part evaluates the use of methodology in the field of social trading communities in general and describes the advantages and problems of its application.

This diploma thesis aims to analyse virtual gaming community and it's problems in case of community belonging to EU server of the game called World of Tanks. To solve these problems, Soft System Methodology by P. Checkland, is used. The thesis includes analysis of significance of gaming communities for the gaming industry as a whole. Gaming community is then defined as a soft system. There are 3 problems analysed in the practical part of the thesis using newer version of SSM. One iteration of learning cycle of this methodology is used to solve every single one of the presented problems. Problems are chosen by players using questionnaire. At the end, application of the SSM is evaluated for the domain of gaming communities in general and problems with its application are presented.

Digital Transformation (DT) opens up to new opportunities for companies by providing organizational flexibility and improving their business models. Due to lack of resources in form of financial power and qualified employees, family-owned manufacturing companies have a hard time reaching DT. However, these companies try their best to reach DT and along the road various challenges arise. The challenges that arise, result in a complex situation that is hard to understand. Organizations with complex situations have difficulties to perform successful IT initiatives that are required to reach DT. The aim of this study was to identify challenges that family-owned manufacturingSMEs (FOMSMEs) encounter when striving for DT. Another aim of this research was to investigate how useful Soft Systems Methodology (SSM) is in helping family-owned manufacturing SMEs to understand their own complex situation. Also, the managerial practice called Enterprise Architecture Management (EAM) has been investigated regarding its usefulness in helping family-owned manufacturing SMEs to reach DT faster and easier. As a fourth and final aim in this study, an artefact has been created with suggested actions that address the identified challenges that FOMSMEs encounter when striving for DT. By interviewing employees who have participated in IT initiatives at a family-owned manufacturing SME, this research has been able to answer the research questions. Several challenges were identified; communication errors, old systems and exceeding deadlines in projects. All of these challenges can, with the help of SSM, be associated with the identified root challenge: Lack of overview of IT-landscape and strategy. The informants’ thoughts of usefulness of SSM in family-owned manufacturing SMEs were positive. In contrast, the informants’ thoughts of usefulness of EAM in family-owned manufacturing SMEs were negative. The argument expressed by the informants was that as long as the owner family makes most of the decisions, a new managerial practice as EAM will not be useful in family-owned manufacturing SMEs.