(MTech. degree in Policing) / Focuses on how to improve poor service delivery at the Galeshewe Community Service Centre.

Background: As a result of the restructuring of the South African Police Service (SAPS) in 1996 and various other factors, Police Social Work Services decided to broaden the scope of its services by developing and introducing proactive, personnel capacity building programmes. By 1999,15 such programmes were developed. The need subsequently arose for a comprehensive impact assessment of these programmes and the Evaluation of Personnel Capacity Building Programmes (EKBP) study was launched in 2001. The evaluation of the Managing Stress Effectively programme formed part of this research. Objectives: The primary aim of the study was to determine the effect of the Managing Stress Effectively Programme on SAPS personnel's knowledge, attitude and behaviour. Method: In the research, the comparison group pretest and posttest design and triangulation were used. Six measurement scales and a presenter's evaluation questionnaire were developed and completed by 327 experimental group respondents, 57 comparison group members and 32 presenters. Results: Through the triangulation of measurements it was determined that the Managing Stress Effectively programme had a practical significant effect on the respondent's knowledge, attitude and behaviour. It was thus an effective tool in the hands of Police Social Work Service that not only empowered SAPS personnel to lead more productive professional lives, but one that also enhanced their personal well-being. / Thesis (M.A. (MW))--North-West University, Potchefstroom Campus, 2004.

To effectively consult with the community, police managers should have a good understanding of what the public thinks that the police currently do and what they would prefer the police to do. Citizen satisfaction is jointly used with job satisfaction, job stress, the possibility of burnout and work engagement within the police as a performance measure of police-citizen encounters. The objectives of this study were to determine the expectations and satisfaction of the community and the police as well as the congruence between the community's expectations and the police's perceptions regarding policing in the Klerksdorp area of the North West Province. A further objective was to determine if there were any differences between Afrikaans-, English- and Tswana- speaking members of the community. The relationship between job satisfaction, stress, burnout and engagement of police members was also investigated. A cross-sectional survey design was used. The study population (N = 597) includes samples of uniformed police personnel in the Klerksdorp area (n = 109), as well as a sample of the community (n = 488). Two different measuring batteries were compiled, the one for community members consisted mainly of the Public Attitude survey (PAS), and the one for police members of the Public Attitude Survey (PAS), Job Satisfaction Survey (MSQ), Police Stress Survey (PSS), Maslach Burnout Inventory - General Survey (MBI-GS) and Utrecht Work Engagement Scale (UWES). Descriptive and inferential statistics were used to analyse the data. The results indicate that both the SAPS and the community perceive the present and preferred priorities of the police to be the investigation of crime, with the exception that the public expect the police to make the giving of advice a higher priority. Correlations were found between police members' intrinsic job satisfaction, and extrinsic job satisfaction and professional efficacy; police stressors and exhaustion; and between the dimensions of engagement. It appears that the community experienced the SAPS as neat and respectful but not really trustworthy. Accordingly, the police do not truly trust the community to co-operate with them. Recommendations for future research were made. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2004.

Background Due to the restructuring of the South African Police Service (SAPS) in 1996, as well as other factors, Police Social Work Services decided to broaden the scope of its services to also include pro-active, capacity building interventions. The result was the development of 15 personnel capacity building programmes by 1999. The need arose for a comprehensive impact assessment of these programmes and the Evaluation of Personnel Capacity Building Programmes (EPCBP) study was subsequently launched in 2001. The evaluation of the Problem Solving, Planning of Goals and Time Management Programmes formed part of this research. Objectives: The primary aim of the study was to determine the effect of the Problem solving , Planning of Goals and Time Management Programmes on SAPS personnel's knowledge, attitude and behaviour. Method: In the research, the comparison group pre-test and post-test design and triangulation were used. Fourteen measurement scales and a presenter's evaluation questionnaire were developed and utilized. It involved 666 experimental group respondents, 132 comparison group members and 46 presenters. Results: All three of the programmes had a significant effect on the respondents' knowledge, attitude and behaviour and changed their personal and professional life in a very positive manner. The research proved without doubt that the programmes are effective capacity-building tools in the hands of Police Social Work Services. However there are still certain steps to be taken to further improve the programmes. / Thesis (M.A. (MW))--North-West University, Potchefstroom Campus, 2004.

Background: As result of the restructuring of the South African Police Services during 1994 as well as other factors, Police Social Work Services decided to shift the focus from reactive services to more proactive, personnel capacity building programmes. At the end of 1999 , 15 of these programmes were already developed. Although basic evaluation instruments were included in some of the programme packages, the need arose to determine either the effect of the programmes on the participants or the cost-efficiency of the interventions scientifically. This led to the launch of the PCBP project and the Evaluation of the Substance Dependency study in November 2001. This form part of the evaluation of the comprehensive personnel capacity building research project. Objectives: The primary aim of the study was to determine the effect of the Substance Dependency Programme on SAPS personnel's knowledge, attitude and behaviour. Method: In the research, the comparison group pre-test and post-test design and triangulation were used. Six measurement scales and a presenter's evaluation questionnaire were developed and completed by 217 experimental group respondents, 47 comparison group respondents and 10 presenters. Results: Through the triangulation of measurement it was determined that the Substance Dependence Programme had a practical significant effect on the respondent's knowledge, attitude and behaviour. It is thus an effective tool in the hand of Police Social Work Services, that empower police members and lead to productivity and enhanced their personal well-being. / Thesis (M.A. (MW))--North-West University, Potchefstroom Campus, 2005.

The tendency of members under the South African Police Services (SAPS) to obtain tertiary qualifications relevant to policing has declined due to SAPS promotion policy. Those who do further their educations enroll into fields that will assist them to obtain employment outside of SAPS. The Forensic Science Laboratory (FSL) under SAPS is solely responsible for the analysis of the police investigating officer’s evidence it receives. It is thus critical that FSL analysts are motivated and have high levels of commitment. This study will attempt to determine if SAPS promotion policy has an impact on the level of commitment of forensic analysts, with the aim of suggesting and recommending a Human Resource Management (HRM) policy or practice that will maintain or improve the level of commitment of Forensic analysts. The quantitative research approach was employed, and questionnaires were distributed to forensic analysts in FSL in KwaZulu-Natal (KZN). The study was important in gaining insight into the impact of SAPS promotion policy on organisational commitment of forensic analysts, and to understand what form or type of organisational commitment that drives continuous participation of analysts in the organisation. A probability sample of sixty six (66) forensic analysts was drawn from FSL in KZN (Amanzimtoti) with a population size of eighty (80) analysts. FSL-KZN was chosen because of the convenience access to the study sample and since provincial FSL’s are mostly affected by promotion policy procedure. Data was collected using questionnaires which were physical distributed by the researcher. The promotion policy was measured using promotion policy scale developed by the researcher together with biographical variables questionnaire such as age, gender, marital status, tenure, level of education and ranks level. Organisational commitment was measured using the Meyer and Allen (1991) Organisational Commitment Questionnaire. The study revealed that SAPS promotion policy has a significant impact on organisational commitment (affective and normative commitment) but no significant impact on continuance commitment. The study also showed no significant difference between some of biographical variables and organisational commitment (affective, normative and continuance commitment) and that continuance commitment was the most dominant form of commitment that drive analysts to continue to work for FSL. The study results could play an important role to managers who want to implement HRM practices and promotion policy that enhance the organisational commitment of employees with high expertise and skills such as FSL forensic analysts under SAPS. / Thesis (MBA)-University of KwaZulu-Natal, Durban, 2012.

Background: As a result of the restructuring of the South African Police Service (SAPS) in 1996 and various other factors, Police Social Work Services decided to broaden the scope of its services by developing and introducing proactive, personnel capacity building programmes. By 1999,15 such programmes were developed. The need subsequently arose for a comprehensive impact assessment of these programmes and the Evaluation of Personnel Capacity Building Programmes (EKBP) study was launched in 2001. The evaluation of the Managing Stress Effectively programme formed part of this research. Objectives: The primary aim of the study was to determine the effect of the Managing Stress Effectively Programme on SAPS personnel's knowledge, attitude and behaviour. Method: In the research, the comparison group pretest and posttest design and triangulation were used. Six measurement scales and a presenter's evaluation questionnaire were developed and completed by 327 experimental group respondents, 57 comparison group members and 32 presenters. Results: Through the triangulation of measurements it was determined that the Managing Stress Effectively programme had a practical significant effect on the respondent's knowledge, attitude and behaviour. It was thus an effective tool in the hands of Police Social Work Service that not only empowered SAPS personnel to lead more productive professional lives, but one that also enhanced their personal well-being. / Thesis (M.A. (MW))--North-West University, Potchefstroom Campus, 2004.

To effectively consult with the community, police managers should have a good understanding of what the public thinks that the police currently do and what they would prefer the police to do. Citizen satisfaction is jointly used with job satisfaction, job stress, the possibility of burnout and work engagement within the police as a performance measure of police-citizen encounters. The objectives of this study were to determine the expectations and satisfaction of the community and the police as well as the congruence between the community's expectations and the police's perceptions regarding policing in the Klerksdorp area of the North West Province. A further objective was to determine if there were any differences between Afrikaans-, English- and Tswana- speaking members of the community. The relationship between job satisfaction, stress, burnout and engagement of police members was also investigated. A cross-sectional survey design was used. The study population (N = 597) includes samples of uniformed police personnel in the Klerksdorp area (n = 109), as well as a sample of the community (n = 488). Two different measuring batteries were compiled, the one for community members consisted mainly of the Public Attitude survey (PAS), and the one for police members of the Public Attitude Survey (PAS), Job Satisfaction Survey (MSQ), Police Stress Survey (PSS), Maslach Burnout Inventory - General Survey (MBI-GS) and Utrecht Work Engagement Scale (UWES). Descriptive and inferential statistics were used to analyse the data. The results indicate that both the SAPS and the community perceive the present and preferred priorities of the police to be the investigation of crime, with the exception that the public expect the police to make the giving of advice a higher priority. Correlations were found between police members' intrinsic job satisfaction, and extrinsic job satisfaction and professional efficacy; police stressors and exhaustion; and between the dimensions of engagement. It appears that the community experienced the SAPS as neat and respectful but not really trustworthy. Accordingly, the police do not truly trust the community to co-operate with them. Recommendations for future research were made. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2004.

Background Due to the restructuring of the South African Police Service (SAPS) in 1996, as well as other factors, Police Social Work Services decided to broaden the scope of its services to also include pro-active, capacity building interventions. The result was the development of 15 personnel capacity building programmes by 1999. The need arose for a comprehensive impact assessment of these programmes and the Evaluation of Personnel Capacity Building Programmes (EPCBP) study was subsequently launched in 2001. The evaluation of the Problem Solving, Planning of Goals and Time Management Programmes formed part of this research. Objectives: The primary aim of the study was to determine the effect of the Problem solving , Planning of Goals and Time Management Programmes on SAPS personnel's knowledge, attitude and behaviour. Method: In the research, the comparison group pre-test and post-test design and triangulation were used. Fourteen measurement scales and a presenter's evaluation questionnaire were developed and utilized. It involved 666 experimental group respondents, 132 comparison group members and 46 presenters. Results: All three of the programmes had a significant effect on the respondents' knowledge, attitude and behaviour and changed their personal and professional life in a very positive manner. The research proved without doubt that the programmes are effective capacity-building tools in the hands of Police Social Work Services. However there are still certain steps to be taken to further improve the programmes. / Thesis (M.A. (MW))--North-West University, Potchefstroom Campus, 2004.

Background: As result of the restructuring of the South African Police Services during 1994 as well as other factors, Police Social Work Services decided to shift the focus from reactive services to more proactive, personnel capacity building programmes. At the end of 1999 , 15 of these programmes were already developed. Although basic evaluation instruments were included in some of the programme packages, the need arose to determine either the effect of the programmes on the participants or the cost-efficiency of the interventions scientifically. This led to the launch of the PCBP project and the Evaluation of the Substance Dependency study in November 2001. This form part of the evaluation of the comprehensive personnel capacity building research project. Objectives: The primary aim of the study was to determine the effect of the Substance Dependency Programme on SAPS personnel's knowledge, attitude and behaviour. Method: In the research, the comparison group pre-test and post-test design and triangulation were used. Six measurement scales and a presenter's evaluation questionnaire were developed and completed by 217 experimental group respondents, 47 comparison group respondents and 10 presenters. Results: Through the triangulation of measurement it was determined that the Substance Dependence Programme had a practical significant effect on the respondent's knowledge, attitude and behaviour. It is thus an effective tool in the hand of Police Social Work Services, that empower police members and lead to productivity and enhanced their personal well-being. / Thesis (M.A. (MW))--North-West University, Potchefstroom Campus, 2005.