Title: Service quality according to customers in sports centre Jeremi Objective: The main goal of this thesis is to execute a marketing research of service quality in sports centre Jeremi. The research is done by a questionnaire survey with the aid of Brady model. Suggestions recommendations for improvements service quality in sports centre Jeremi are made on the basis of compiled results. Methods: Brady model which deals with service quality perception is used for the research. Individual dimensions of this model are studied by a customer-oriented questionnaire survey. The estimation made by the management of sports centre Jeremi and my own direct monitoring were also included in the research. Results: The research results are represented by graphs, cross classification and tables. Shortcomings which should be improved according to customers were found. Suggestions and recommendations were created to eliminate these shortcomings. Afterwards, sports centre Jeremi should reach improvement in service quality and customer satisfaction. Key words: customer, service, satisfaction, sports centre, quality, research

The main goal of this diploma´s thesis is to compare current prices of tennis hall with prices assembled by marketing theory. The theoretical part of the thesis is based on knowledge of marketing in services and then summarises price strategy and the theory of prices. The practical part uses the procedure for determining the price on the example of tennis hall. Recommended price is primarily based on three main factors. These factors are demand for the product, identified costs and close competitors. Questioning, SWOT analysis and other methods are used. New price, which corresponds with research and used methods, is established at the end of the practical part of the master´s thesis. The author of the thesis proposes further suggestions and recommendations for pricing in upcoming winter tennis season in addition to the basic price in afternoon time zone.

The project deals with a new building of a Sports centre in Břeclav. The object has two overground floors and one underground floor. The object is projected from the HRLUZ system. The roof is flat.

Städer förtätas och tillgången till fysisk aktivitet och idrotter i idrottsanläggningar minskar. Mot denna bakgrund lät Malmö stad anlägga en ny typ av idrottsanläggning i en gammal industrilokal i området Sofielund. Anläggningen har fått namnet Urbant Sportcenter.Målet med föreliggande uppsats är att öka kunskapen om denna nya typ av urbana idrottsanläggningar. Syftet är att utifrån en fenomenografisk ansats analysera hur de involverade aktörerna förstår det Urbana Sportcentret i Sofielund, Malmö, som fenomen.Nio involverade aktörer har intervjuats och senare analyserats med hjälp av variationsteorin för att förstå fenomenet Urbant Sportcenter bättre genom att ta reda på hur andra erfar den på olika sätt.Resultatet visar att det finns sex kvalitativt skilda synsätt för hur det Urbana Sportcentret uppfattas i dag och även sex kvalitativt skilda synsätt för hur det Urbana Sportcentret uppfattas bli framöver. Utifrån dessa uppfattningar urskildes två ståndpunkter som de involverade aktörerna erfar som grunden för det Urbana Sportcentret, vilka var samverkan och användningen av den stora hallen. Det fanns många olika planer för hur samverkan och den stora hallen ska fungera. Det kan uppfattas som en kamp om vem som ska få sina planer genomförda och om anläggningen ska rivas eller bli kvar. Med hjälp av variationsteorin identifierades ett gemensamt mål med anläggningen, att skapa en attraktiv plats. Teoretiskt sätt kan de involverade aktörerna öka sin förståelse och således lära sig hur respektive erfar det Urbana Sportcentret med hjälp av att bli medvetna om de olika aspekterna som resultatet redovisat. Slutsatsen från föreliggande studie är att aktörerna inte har delat med sig av sina synsätt och saknar en gemensam kommunikation. / Cities are becoming densified and the accessibility to physical activity and sports at sports facilities is reduced. With this background, Malmö municipality allowed a new type of sports facility in an old industrial area in Sofielund. The facility has been named “Urbant Sportcenter” (the Urban Sports Centre).The aim of the present thesis is to increase the knowledge of this new type of urban sports centres. The purpose is to analyse how the involved actors understands the Urban Sports Centre in Sofielund, Malmö, as a phenomenon based on a phenomenological approach. Nine involved actors have been interviewed and later analysed using the theory of variation to better understand the phenomenon of Urban Sports Centre by finding out how others experience it in different ways.The result shows that there are six qualitatively different ways on how the Urban Sports Centre is perceived today and also six qualitatively different ways on how the Urban Sports Centre is perceived to be in the coming years. Based on these perceptions, two aspects were identified by the involved actors as the basis of the Urban Sports Centre, which were interaction and the use of the major hall. There were many different plans for how the interaction and the big hall should work and it can be perceived as a battle for who will get their plans executed and if the facility is to be demolished or remaining. Using the theory of variation, one common goal was identified with the facility, that is creating an attractive location. Theoretically, the involved actors can increase their understanding and thus learn how to experience the Urban Sports Centre by becoming aware of the different aspects that the results reported. The conclusion from this study is that the actors have not shared their views and lack a common communication.

The aim of the thesis is to create a business plan for the newly established sports centre so that it can be implemented in the current market conditions in the Czech Republic. The secondary objective is to provide a comprehensive overview of the activities that precede the foundation of the company and give to a potential entrepreneur the important information to consider his decision and subsequent implementation of the project. The work relies primarily on the expertise available in the specialized literature, professional experience gained through my own business, as well as on market research, competitor analysis, SWOT and PEST analysis. An important element is the conclusion from the survey, which is used to better understand the target customers, their needs and tap additional business opportunities. The theoretical part focuses on the definition of basic concepts and analysis of the business environment in the Czech Republic with an emphasis on sports. There is also a detailed analysis of the business plan, particularly main principles, evaluation criteria and its structure. The practical part includes the creation of a business plan for the establishment of a sports complex in Hradec Králové. It includes a description of the business idea, key people, marketing strategy, financial plan, risk analysis and project schedule. The author wants to create a quality and realistic business plan that could possibly serve as a basis for addressing investor or obtaining credit.

This dissertation aims to promote healthy living for people residing in a disadvantaged area. Physical activity, social interaction a connection with nature are key aspects in this project. The proposed facility would thus include amenities for recreation and health services to assist in achieving this goal. The architecture will be used to stimulate the senses and thus bring into consciousness the presence of the human body in its interaction with the surroundings. The motivation for the project is the fact that many of the health problems experienced by the population of the country are caused by obesity. A lack of physical activity and poor eating habits has resulted in obesity and its associated illnesses being quite common in all communities around the world. Another reason for the project is the accelerated damages that are occurring to the natural environment. People have become unaware of the importance of natural environment and this ignorance has lead to polluting and general mistreatment becoming common place. The proposed site is in the township of Olievenhoutbosch, south of Tshwane. The township lacks many public facilities so the proposed design should also consider the intervention being more than just a health and recreation centre, but one that serves as a hub for the people of the community. / Dissertation MArch(Prof)--University of Pretoria, 2012. / Architecture / Unrestricted

The subject of this thesis is sports centre, which servers for sport and relax. The building is in town Okříšky, location U Stadionu, region Třebíč. It is three-floor building in basement there is technology for pools, on the 1´st floor, there is entrance, cloakroom, sanitary facilities, technical facilities and facilities for staff, on the 2nd there is snack bar and fitness. Irregularly-snaped Floor plan. The object (part of cloakroom and fitness) is designed from load cast-in-place concrete frame with clay masonry thickness 300 mm, floor structure-reinforced concrete joist floor, insidle load walls thickness 300 mm, thermal insulation of externall wall by system ETICS – thickness 200 mm, foundation construction – pads with grillages, load wall in the 1st floor is from reinforced concrete thickness 300 mm, roofing with warm flat roof and one mono-pitched roof from glued laminated girder. Part of swimming hall is made of load reinflorced concrete columns, supported by foundation pads, column braced by beams, clay masonry thickness 300 mm, load external wall of reinforced concrete thickness 500 mm, thermal insulation ETICS 200 mm, roofing of the hall with glued laminated girder – roof type compact.

An elaborated project documentation for a construction realisation of a sports centre in Jemnice is the core of this diploma thesis. During the elaboration of this proposal a special attention was given to meeting of all active norms and regulations, and also meeting of all requirements of an investor. The main requirement was a multifunctionality of the whole building which consists of a restaurant, bigger and smaller gyms, a fitness room and utility space for a fluent working of all the building. The proposed sport centre is a two-storey building where the main part, sports hall, measures 24 x 50 meters. It is suggested to use a skeletal system from prefabricated concrete elements together with a roof from wooden trusses for this building.

Diploma thesis deals with new building sports and relaxation centre. Building is situated near Masaryk university campus in Brno-Bohunice. The building is two-storey, without cellar, set in a slightly sloping terrain at the back of the street Netroufalky. The building has two movement units. One unit contains sports hall and squash court and second unit contains cloakrooms, wellness part and administration. Structural system is cast-in-place concrete with masonry external wall of Porotherm. Internal wall are also from Porotherm. Sports hall with parabolic arch has steel structural system, that isn´t part of project. Curtain wall is covered with lamella Kalzip. Next to the building is parking place for clients.

The subject of my thesis is design of extension sprots centre. The building has one mutilevel aboveground. The roof is solved reinforced concrete girders, rafters and flat roof. The project emphasizes the use of layout, architectural design, fire safety and thermal comfort in the building. The thesis "Sports centre" has been prepared in the form of project documentation containing all terms required by regulations.