Följande studie syftar till att undersöka den interaktion som följer två kommunikationsstrategier på resebolaget TUI:s Instagramkonto och faller inom det medie- och kommunikationsvetenskapliga fältet. För att uppfylla studiens syfte utformas en huvudfråga och två stödfrågor, som utgör utgångspunkten för uppsatsens resultat- och analysdel. Dessa frågor är: - Hur ser interaktionen ut mellan TUI och dess följare på Instagram? - Hur arbetar TUI med rotationskuratering respektive kommersiell kuratering på Instagram? - Hur skiljer sig interaktionen åt mellan dessa två kommunikationsstrategier? Det ramverk som studien vilar på är teorier kring strukturer i sociala medier, avsändare, word of mouth och visuell kommunikation. Studiens metod är kvalitativ och genom en netnografisk observation studeras kommunikationsstrategierna rotationskuratering, där en anställd kuraterar (skapar) innehållet veckovis, och kommersiell kuratering, där huvudkontoret kuraterar innehållet. Det insamlade materialet analyseras genom en semiotisk bildanalys och en tematisk textanalys. Studien visar att TUI vid kommersiell kuratering använder ett opersonligt textspråk, som kan liknas vid redaktionellt skrivet material, och bilderna är av hög kvalitet. Följden av detta blir kortfattade och opersonliga kommentarer, där fokus ofta ligger på bilden. Följarna omnämner (taggar) andra användare i stor utsträckning vilket leder till interna konversationer följarna emellan i kommentarsfältet. Vid rotationskurateringen använder TUI istället ett mer avslappnat språk, där kuraterarens personlighet tydligt framkommer. Detta genererar kommentarer av mer personlig karaktär, där följarna ställer frågor till TUI och delar med sig av egna erfarenheter. Slutsatserna är att rotationskurateringen resulterar i en mer personlig interaktion, vilket stärker relationen mellan TUI och följarna, medan den kommersiella kurateringen leder till en större delning samt att större fokus läggs vid bilden. / This study falls within the field of media and communication, and aims to research two different communication strategies on the travel company TUI’s Instagram page, as well as the interaction that these strategies result in. In order to fulfill the purpose of the study the following research questions have been defined:  - What kind of interaction is displayed on TUI’s Instagram page, between the corporation and their followers? - How is TUI working with rotation curation versus commercial curation on Instagram? - How does the interaction differ between these two communication strategies? The study is based upon theories about structures in social media, the sender, word of mouth and visual communication. A qualitative method has been used and through a nethnographic observation on rotation curation, where an employee curates the content, and commercial curation, where the head office curates the content, the outcome of both strategies have been studied. The results of the study are interpreted through a semiotic analysis of the images and a thematic text analysis. The study shows that TUI, when using commercial curation, adopts a strict and impersonal way of writing and uses high quality images. Brief and less personal comments, that often revolve around the images, is the resulting fallout. Sharing posts by tagging other Instagram accounts is also common. During the rotation curation, however, a more casual way of writing is being used and the curator’s personality is prominent. This results in comments and interaction of a more personal nature, where the followers ask questions and share personal experiences with TUI. In conclusion, the rotation curation results in a more personal interaction, in which the relationship between TUI and the followers improves, while the commercial curation results in greater sharing and comments focusing on the content of the images.

During the past recent years the Police presence on social media in Sweden has grown. These new tools and resources have resulted in a change of practise in communication. This qualitative study intends to identify how the Swedish Police have portrayed themselves on the social media platform Instagram, in relation to organizational identity theory and strategic communication theory, during the period 1 January to 26 October 2018. This has been done by applying a multimodal critical discourse analysis method to 13 Instagram posts, posted on the official national swedish Police Instagram account, @Polisen. The results show that the Swedish Police mainly portray themselves using values such as efficiency, collectivity, availability, functionality, masculinity and dedication. Meanwhile there is a lack of self criticism, hierarchy and ethnic variety. The results also show that the police do achieve their strategic goals to some degree, while there is also a non-disclosed marketing agenda present in regards to the Swedish Police Academy.

This thesis will explore how swedish Talang 2010 used their strategic communication in Kalmar and Stockholm and how the effect of this work was shown in the two cities. With a focus on how the sender was working with the external communication in the two cities, the heart of the research was studying Talang 2010’s communication strategy in these two contexts. The research was made with surveys during two audition days in Kalmar and two days in Stockholm. The competitors, the audience and the general public were answering different surveys but with the same base to study the effect. For studying the strategic communication interviews was held with the Marketing Director of Talang 2010, a person in the marketing workgroup in Kalmar and an expert in management and communication strategies. This showed that the Marketing Director of Talang 2010 and the person in the workgroup in Kalmar had another view of the result than the receivers. They felt that they had accomplished their goals by reaching out to more people than before and having more people in the audience than last year, but the survey shows that the public wanted more information about the event. By using contextually different strategies Talang 2010 reached the same result in Kalmar as in Stockholm with a full crowd during all the audition days. With the budget that was available for this year Talang 2010 could have a good use of cheaper options like internet or word of mouth to reach out to even more people.

The municipality of Kalmar have a problem, how to reach and communicate with young people in Kalmar. In today’s changing media environment it gets more difficult to stand out and reach audience with messages and especially with the new forms of media that has revealed. Therefore, we have been commissioned to develop recommendations on how the municipality of Kalmar can communicate with young people in Kalmar.    The purpose with this study is to investigate which media channels young people in Kalmar use and their attitudes towards social media in particular. We wanted to find out how the municipality should communicate to reach them and what attitude youths have against the municipality in general. In our study we used a qualitative approach in order to go deeper into the study and find out what opinions young people have against the municipality instead of just scratching the surface.   Our conclusion from this study is that the municipality should make use of social media to communicate with the younger people living in Kalmar. This is the most popular form of media among youngsters and a way for the municipality to communicate with the young people’s platform. We also came to the conclusion that it is important to have a new thinking and creative mind when it comes to communication with young people through social media.

Abstract Title: Change of communication strategy when the compulsory nation membership falls (Byte av kommunikationsstrategi när nationsobligatoriet faller) Number of pages: 51 (58 including enclosures) Author: Elin Rantakokko Tutor: Peder Hård af Segerstad Course: Media and Communication Studies 30 hp Period: Spring of 2008 University: Division of Media and Communication, Department of Information Science, Uppsala University Purpose/Aim: This essay will result in some guidelines how the nations in Uppsala can act if the law according the compulsory membership in the student union and the student nations change. This essay focuses on how the nations can communicate to keep their members. Material/method: I have done seven interviews with persons that work in three different nations and the head of the Curators convent (the collaboration center between the nations), I have read articles from the largest newspapers and web pages. I have also read the Commission of Inquiry's recommendation according abolishing the law regarding the compulsory nation and student union membership. I have created two scenarios based on the material, according to Peter Schwartz advises. Main results: These scenarios show that the student nations have to become better at communicating with their new members and their already existing members. Keywords: Scenario planning, marketing, communication, student union, student nation, market segmentation, strategic communication, profile, organizations change.

Propose/Aim: The aim of this thesis is to examine the professional role of the Community Manager working for gaming companies. The thesis will examine which background and previous experience a Community Manager should have and the tasks included in the assignment to see how this new role can contribute to the development of gaming companies. Material/Method: The method used in this study is of a qualitative character. The data has been gathered through e-mail interviews with five people working as Community Managers in the gaming business and in addition, through a textual analysis of five job advertisements. The results were analyzed on the basis of carefully selected theories in the field of strategic communication. Main results: The main result of this study is that the Community Manager's most important task is to act as a link between the players and the game developers by communicating with both sides. The Community Manager can receive important feedback from the players which can contribute to the game development.

Tourism is a growing industry that brings in a lot of money each year, range ofactivities increases and people travel more than ever before. More and more chooseto move from rural areas to larger towns, at the same time when people are travellingthey want to visit quieter places that can offer outdoor experiences in the nature. Thisis something that tourism businesses located in rural areas have a great advantage of.But when the range is large, it becomes important for firms to communicate with themarket, to make the tourists choose to visit them. The purpose of this study is to investigate which media channels and target groupsthat tourism businesses use and how they reflect on the importance of communicatewith the market. To find this out, interviews have been conducted with tree differententrepreneur, all located in Jämtland. The theory’s that has been used is strategiccommunication, public relations, market communication, media channels, socialmedia and target groups.The result shows that all companies think that thecommunication with the market is an important part in the work with the company.The communication gets the business a chance to be seen and it becomes more easilyto create relationships with the stakeholders. In order to promote their businesses,they use advertising, social media and websites. The conclusion of the study is thatcommunication is very important for companies. It is easy to communicate butdifficult to succeed because it´s many things the companies must take into account.There should be a strategy and a clear picture of what should be communicated andin what way. That is how they will succeed in the best way. / Turismen är en växande industri som drar in stora summor pengar varje år, utbud avaktiviteter ökar och människor reser idag mer än någonsin förut. Samtidigt väljer fleroch fler att flytta från landsbygden in till större städer, men när människor reser villde besöka lugnare platser som kan erbjuda upplevelser i naturen . Detta är något somturistföretag som finns på landsbygden har stor nytta av . Men då utbudet är stort,blir det viktigt för turistföretagen att kommunicera med marknaden så att besökareväljer att besöka just dem. Syftet med denna uppsats är att undersöka vilka mediekanaler och vilka målgrupperturistföretag använder sig av samt hur de ser på betydelsen av att arbeta strategisktmed marknadskommunikation. För att ta reda på detta har intervjuer gjorts med treolika entreprenörer, alla i Jämtland. Teorierna som används är strategiskkommunikation, public relationer, marknadskommunikation, mediekanaler, socialamedier och målgrupp. Resultatet visar att alla de intervjuade tycker attmarknadskommunikation är en viktig del i arbetet med företaget. Med hjälp avkommunikation får verksamheterna en chans att synas och de kan enklare skaparelationer med sina intressenter. För att kommunicera använder de annonsering,sociala medier och webbplatser. Slutsatsen av undersökningen är attmarknadskommunikationen är väldigt viktigt i arbetet med företagen. Attkommunicera är något som alla kan göra men det är desto svårare att lyckas då det ärflera faktorer företagen måste ta hänsyn till. Det bör finnas en strategi och en klarbild av vad som ska förmedlas och på vilket sätt. Detta för att lyckas på bästa sätt.

Title: “SJ AB har kommenterat ditt inlägg”: En kvantiativ och kvalitativ studie om SJ AB:s kommunikation i sociala medier Writers: Fanny Fellman and Moa Grönroos Class, semester, year: Bachelor thesis, 15 HP, winter semester 2014 Number of words in the thesis: 13 566 Problem definition and purpose: Our purpose is to investigate how SJ communicate in social media in crisis. SJ AB is a Swedish train company with traffic across Sweden who may be affected by a variety of crises. Social media use has today grown and now uses just not the Internet for pleasure, but also to ask questions and get feedback. Social media leads us into a new communication scenery, which also applies to organizations to be present. Internet thus play a major role in the battle for the main communication arenas and may even have been one of the most important media to communicate through during a crisis - Internet helps to organize crises, whether you're talking about handling or solutions of crises. In that SJ has many followers in their social media, it puts them in a tight seat and forces them to act. Methods and material: The empirical data is collected through quantitative and qualitative methods. The quantitative and qualitative material has been collected through fifty posts from SJ's stakeholders in the organization's official pages on Facebook and Twitter. Our selection was due to the social networking SJ had the most activity and the selection of posts were posts that dealt with some form of crisis. Main results: What SJ is at the forefront with is to communicate with their stakeholders within short time. In the majority of posts you could see communication from the organization within an hour race. This suggests that SJ AB concentrates on answering its stakeholders quickly. What pervade their presence on both Facebook and Twitter is that they always, in any form, offers a solution and / or explanation of the situation. In contrast to vary the quality of the solution depending on the social medium terms and the type of crisis terms, and it results in SJ AB's attitude perceived as engaging but also passively. In many of the cases where they explain and offer a solution to the crisis shows they are also a good transparency by showing an openness to the interested about what happened and why. In the majority of the analyzed posts, SJ is confirming rather than taking distance to the crises and problems that stakeholders highlight of their consciousness. On the other hand, sometimes it occurs revulsion if it is felt justified, but then it’s explained closely. SJ strives to have an informal language when communicating via social media, and it's something that generally is consistently communicating on Facebook while on Twitter vary to a greater extent. In the communication via social media so not perceived stakeholder and SJ AB as unequal. The organization adapts to the stakeholder and try to engage in stakeholder's level, speaking not too formal but for dialogue as if it were in real life. Through dedication and simple language achieves SJ AB and stakeholder together with an understanding of the current crisis, and in this way they can together contribute to the crisis dissolves. Keywords: social media, crisis communications, crisis management, SJ AB, strategic communication, relationship building

This essay is how companies are using Facebook to appear. The two companies in this study, Fritz Olsson AB Kalix and Promentum AB shows how Like, share and comment-contest communicates via Facebook. The purpose of this essay is to examine how Facebook users attitude and perception is to Like, share and comment- contest. The thesis was conducted in two parts, first a qualitative interview with the two companies that stand as examples in the paper and a quantitative online survey. The online survey was sent out to the 256 Media and Communication students at Umeå University, who read or has read the program from 2010 to 2016, via Facebook. The number of respondents was 69 students. The study is based in the theories of marketing, strategic communications and web 2.0. The results of the survey show that there are differences of opinion on how the setting is to Like, share and comment contests on Facebook. The companies have a good view of the contests, they have received positive feedback after the competition and plan to continue as long as there is an interest. None of these companies knew that there was a policy and guidelines from Facebook about how a contest should be designed. The majority of Facebook users who responded to the online survey consider that these contests are hidden marketing and that it fills the news feed with cheap nonsense. However there are some positive users to those who say it is easy and fun way to compete. Because it was a low response rate to the survey, it is important not to draw conclusions for all users, only look to those who responded. Based on the answers into this study shows that there are more people who have a less good attitude to Like, share and comment contests on Facebook than those who have a positive attitude towards them. / Den här uppsatsen handlar om hur företag använder sig av Facebook för att synas, hur företag, i den här undersökningen, Fritz Olsson AB Kalix och Promentum AB kommunicerar via Gilla, dela och kommentera-tävlingar på Facebook och vad Facebookanvändarnas har för inställning och uppfattning är till dessa. Uppsatsen genomfördes i två delar, först en kvalitativ intervju med de två företag som står som exempel i uppsatsen och en kvantitativ webbenkätundersökning. Webbenkäten skickades ut till de 256 medie- och kommunikationsstudenter vid Umeå universitet, som läser eller har läst programmet mellan 2010-2016, via Facebook, och antal svaranden slutade på 69 studenter. Undersökningen grundar sig i teorierna om marknadsföring, strategisk kommunikation och web 2.0. Resultatet av undersökningen visar på att det finns delade meningar om hur inställningen är till Gilla, dela och kommentera-tävlingar på Facebook. Företagen har en god syn på tävlingarna, de har fått positiv respons efter avslutad tävling och tänker fortsätta så länge det finns intresse. Inget av dessa företag visste om att det fanns policy och riktlinjer från Facebook om hur en tävling ska utformas. Majoriteten av Facebookanvändarna som svarade på webbenkäten anser dock att dessa tävlingar är dold marknadsföring och att det fyller nyhetsflödet med billigt trams. Dock finns det några positiva användare till dessa som säger att det är enkelt och roligt sätt att tävla. Eftersom att det var en låg svarsfrekvens på undersökningen är det viktigt att inte dra slutsatser för alla användare, utan endast se till de som svarade. Utifrån de svar som ändå kom in till den här undersökningen visar det på att det är fler som har en mindre bra inställning till Gilla, dela och kommentera-tävlingar på Facebook än de som har en positiv inställning till dessa.

"Submitted in partial fulfillment of the requirements for the degree of Master of Business Administration from the Naval Postgraduate School, December 2009." / Advisor(s): King, Cynthia. ; Salem, Anita. "December 2009." "MBA Professional report"--Cover. Description based on title screen as viewed on April 12, 2010. Author(s) subject terms: Energy Conservation; Strategic Communication; U.S. Navy Energy Conservation Programs; Motivations; Incentives; Behavior Change Includes bibliographical references (p. 83-87). Also available in print.