­^¤åºK­n¡GInformation Technology (IT) as a competition advantage of the organization or individual has been widely welcome in the market. Orlikowski & Gash (1994) proposed the Theory of Technological Frame revealed that the organizational context affected the assumption and expectation of the technology. Furthermore, these assumption and expectation impacted the organization behavior. Thus, study the technological frame becomes a critical issue in understanding the IT development of the organization. We adopt the Theory of Technological Frame (Orlikowski & Gash, 1994) and make some reinforcement in the domain and category as the research model. This base guided us in understanding both the groups¡¦ and individual¡¦s behaviors of introduction and implementation of a groupware (Product Data Management, PDM) in the case study. In the data analyzing process, we employed the hermeneutic method to interpret and organize our finding. The research results indicated that the users hold positive perspective of PDM effectives in the following constructs¡G1. Reducing development time of new product¡F 2. Increasing the productivity of product design ¡F3. Increasing the accuracy of manufacturing and product design¡F4. Increasing and promoting the skill of working team¡F5. Assuring the data integrality and security¡F6. Building the data standard of aerospace. We believe that the consequence of research is useful for managers to understand the technological frame is important for enterprise¡¦s competitive capacity. Furthermore, understanding how to diagnosis, explanation and anticipation around information technology such change processes in organization. Keyword: information technology, Theory of Technological Frame

Abstract This study is to discuss CSC electronic commerce development and application model under a structure of technological frame theory. The result shows consistency in the interpretations given by the three groups of stakeholders (managers plus salesmen, information technology staff, and clients) on CSC electronic commerce system's nature of technology, technology strategy and technology-in-use (timeliness, accuracy, accessibility and ease-of-use). Though there is a little inconsistency in their interpretations on categories like priorities and resources, training, contents and policies for security and quality, it doesn't cause a conflict. The most influential frame ¡V dominant frame ¡V generated from the top management's dominant leadership and the clients' high confidence and centripetal force in CSC are main reasons for the three groups of stakeholders to have a strong recognition. Another important discovery of this study is that trust and interpersonal relationship have crucial influence on CSC electronic commerce system implementation. In the future, researchers may try to adopt the perspectives of trust and interpersonal relationship to discuss their influences on information technology implementation.

Abstract Knowledge Management System (KMS) has been receiving considerable attention in this decade and information technology (IT) is emphasized in KMS literature. Organizational members¡¦ interpretation toward IT, however, may strongly influence the results of IT introduction and implementation. This research perceives that this perspective is seldom explored in KMS literature thus investigates a Taiwanese IC testing company to study how its members¡¦ interpretations toward a KMS technology would cause the resistance. This research adopts Orlikowski & Gash¡¦s technological frame as a theoretical background to conduct the interpretive research. Related data collecting was mainly through unstructured interview(s). The result shows that there have been three different categories of interpretation (MIS manager, board masters, general users and system developers) toward the KMS technology. This research argues that the difference of interpretation among the three produced an undiscussable conflict and hence the consequent behavior marked down the usage of KMS. This research also attempts to find out how their interpretations were formed based on data available. This research also holds that though technological frame can reveal what one¡¦s interpretations are, it cannot tell us how they are formed.

Thesis (Ed.D.)--Boston University / PLEASE NOTE: Boston University Libraries did not receive an Authorization To Manage form for this thesis or dissertation. It is therefore not openly accessible, though it may be available by request. If you are the author or principal advisor of this work and would like to request open access for it, please contact us at open-help@bu.edu. Thank you. / This dissertation studied the implementation of Outlook 98, Microsoft's desktop information management software, at Saybrook University and Bancroft Valley Bank (fictitious names). The major research question was, What does the life cycle of Outlook 98 at Saybrook University and Bancroft National Bank tell us about the pattern of implementation at these two sites, and what roles do users' "technological frames" play in each site's implementation process? Employing a qualitative methodology and a conceptual framework based on Wanda Orlikowski's works on "technological frames" (nature of technology, technology strategy and technology in use) and an "episodic" (three-stage) pattern of adaptation, the author conducted unstructured and structured interviews, directly observed meetings and training sessions, and analyzed existing documents to ascertain participants' experience with Outlook 98. The findings corroborated Orlikowski's descriptions of the frames and episodic adaptation, and uncovered three new insights related to the technological frames. First, the frames first appeared in a pre-implementation stage, or what Zaltman, Duncan and Holbek (1973) call the "Formation of Attitudes Toward the Innovation" substage of an innovation's initiation stage. The users' spontaneous and vivid figurative language-similes and metaphors-presented images of motion, rest and calm, and momentary stasis before further motion in the various stages. Second, users at both sites experienced "antecedent intolerance," the author's term for a drastic change in their nature of technology frame, from an originally negative perception of the new software and a reluctance to use it to an eventual refusal to give it up. The shift in their frames was so complete that it represented not merely a modification of the original frames but a replacement of them. And third, the findings suggest two new domains of technological frames: a User/Change Agent domain (users' and change agents' perceptions of each other) and a Learning the Technology domain, which the author feels is so important that he proposes a new ASK Model of Learning, an approach to training that would address users' attitudes in the pre-implementation stage and first stage of use, skills in the second stage, and knowledge in the third stage. / 2999-01-01

Ever since the computer was introduced some 50 years ago, its role in society has been increasing. From being a tool for scientists and technicians, the computer has become a concern for everyone. Different actors engaged in introducing — or denouncing — this technology, have used many strong words for winning others to the cause. The high symbolic value tied to computers and information technology has made the rhetoric used to "sell" these very explicit. This discourse, the language and arguments used, is the object of study in the dissertation. When it became clear that computers could be used also for rationalising administration, the Swedish government started to investigate how this could be done. In the 1960s, this became one of the first big computerisation projects in Sweden. It turned out to be a controversy between two different ways of organising a big administrative system: national contra regional/local or hierarchical contra decentralised. It also turned out to bee a "war" between the suggested computer makes that should equip the County Computer Centres. In the late 70s, when the "PC revolution" was only beginning, the Luxor ABC 80 computer became the best selling micro in Sweden, outscoring TRS-80, Apple II and Commodore PET many times. From 1978 to 1986 Luxor ABC computers were by far the most used personal computers. A decade later, in the early 1990s, the info-highway hype struck Sweden. Giving politicians arguments for a new wave of computerisation, but now less based on technology and more directed towards the use of "information superhighways" which the development within IT had made possible. These three instances in Swedish computing history form the historical background for this study of computer rhetoric, of the discourse that evolves when a new technological frame is being introduced in society. The social construction of artefacts is an outcome of communication between people. Therefore the language used by different actors in the various "texts" they produce is of vital interest if we want to understand technology and our relationship with it. But it is also true that technology helps to set the frames of our minds. A rhetoric of technology must take this relation into account. / The electronic version of the printed dissertation is a corrected version where all spelling and grammatical errors are corrected.