The founding documents for a new, democratic South Africa adopted a more inclusive and people-driven approach to innovation. The literature and policy analysis reveals a „shift‟ away from this approach to a more market-driven, exclusivist approach to innovation. R&D (research and development) and technology-driven innovation had been institutionalised at the expense of social, cultural and indigenous innovations. This „shift‟ limits the potential of innovation to benefit a wider segment of society. The absence of a „model‟ of innovation that exploits the strengths of all forms of innovation runs the risk of defeating the normative intentions of the founding innovation policies of the new, post-Apartheid and democratic South Africa. The OECD, from which South Africa „inherited‟ its notion of innovation, acknowledges the shortcomings of the technological innovation and calls for a conceptual framework that will address the shortcomings of the dominant, exclusivist notion of innovation. This inquiry was conducted to investigate an appropriate conceptual framework of innovation that would contribute towards achieving normative policy intentions of post-Apartheid South Africa. It employed a grounded theory design that used semi-structured interviews, focus group discussions, document analysis, observations and cooperative inquiry. The data analysed suggest the following propositions: 1. Thesis 1: Innovation is constrained by the dominant science and technology paradigm. 2. Thesis 2: Inclusive and integrative innovation cannot exist within an exclusivist innovation paradigm. 3. Thesis 3: Transforming an exclusivist paradigm into an inclusivist paradigm requires change at constitutive level and not just at regulatory level.4. Thesis 4: Synthesising an inclusive and integrative innovation requires creativity, open dialogue and imagination. Against the above propositions, this thesis recommends a conceptual framework that is underpinned by an inclusive and integrative paradigm. Such a framework proposes transformative actions that have potential to achieve normative policy intentions of post-Apartheid South Africa. Further research into a constitutive design for an inclusive and integrative innovation policies and practices is recommended. / Educational Studies / D. Ed. (Philosophy of Education)

Online grocery retailing holds potentially fruitful outcomes for retailers in South Africa. However, South African retailers and consumers have been slow to adopt and participate in this form of grocery retailing. This study explores the barriers and motivators to online grocery shopping in South Africa from a supply chain perspective. Therefore, the study was done from both the customer and the retailer’s perspective. Three qualitative data collection methods were employed to collect the data. Firstly, a website analysis of four e-grocers was conducted and compared. Secondly, two focus group discussions were conducted – among consumers who use online grocery shopping, and those who do not. Thirdly, an in-depth interview was conducted with one of the online operations managers of an e-grocer in South Africa. The results revealed four different ‘sets’ of motivators or barriers to online grocery shopping in South Africa: consumer-specific, retailer-specific, website-specific and supply chain-specific. Results from this study could be used to shed some light on how to overcome the hurdles of becoming a multi-channel grocery retailer in South Africa. / Business Management / M. Com. (Business Management)

Thesis presented in partial fulfilment of the requirements for the Master's Degree of Technology: Information Technology, Durban University of Technology, 2008. / Radio Frequency Identification (RFID) allows for the wireless transfer of data between a small electronic transmitting tag and a reader without the necessity of line-of-sight. A feature of RFID, is that this read operation may occur over long distances and that multiple reads may occur. The aim of this study is to analyse the nature and extent of RFID adoption in the KwaZulu-Natal Province of South Africa. The study fits within the theory of innovation diffusion and is concerned with issues around technology diffusion, adoption rates, and its associated critical success factors. The estimation of RFID diffusion rate in the study is based on a telephonic survey of 140 companies. The respondents were chosen from a marketing database that had extensive information on South African companies. Size was determined to be the selection criterion as the literature indicates that size is the most compelling concomitant to innovativeness. In this study, size was deemed to be companies that had more than 50 PC’s in one geographic unit, of the company, in KwaZulu-Natal. The key research result locates the RFID diffusion rate in KwaZulu-Natal to be around 19% which corresponds to points beyond the “chasm” as defined by innovation diffusion theory. The second phase of the study comprised the administration of a questionnaire to two groups of IT professionals with the aim of comparing perceptions and other characteristics between the two groups. The 140 respondents were asked to submit as many professional staff as they could for an in-depth interview. The result was that 21 companies submitted 30 candidates. This yielded the two groups: the Adopter sample with 14 respondents, and the non-adopter sample with 16 respondents. The analysis of results shows the two groups have similar views on many strategic factors such as privacy, security, cost and standards etc. Adopters perceive that the following factors impacts RFID adopting decisions more (than non-adopters): Turnover, Having labour cost savings, RFID ubiquity, It will take as long for my company to adopt RFID as it did for barcode, RFID cost awareness. On the other hand non-adopters felt that the following factor impacts non-adoption of RFID Technology unproven or immature, Human skills non-availability, Implementation costs, Corporate resistance, and, Support Concerns.

Submitted in fulfillment of the requirements for the degree of Master of Technology: Information Technology, Durban University of Technology, Durban, South Africa, 2015. / The use of mobile devices such as cell phones, smartphones, personal digital assistants and tablet computers is becoming prevalent in today’s world; and it is facilitating access to a vast amount of data, services and applications for the improvement of people’s lives. Advances in electronics and manufacturing technologies usually lead to the rapid release of newer and sleeker models with new features and capabilities. These newer models therefore render older models obsolete, and this pushes people to frequently replace their devices. The drawback of such frequent replacements is that a large number of devices are disposed and they end up as e-waste. The fact that e-waste constitutes a major hazard to human health and to the environment is the motivation behind this study whose aim is to examine the factors affecting the perceptions of teachers on the durability of cell phones in the e-learning context. This research aims was achieved through the content analysis of existing literature and through a survey of 67 secondary school teachers from the iLembe and UMgungundlovu district municipalities in the KwaZulu-Natal province of South Africa. The attribution theory was selected as the theoretical framework for this study, and it led to the identification of four independent variables (Demographics, Intention, Knowledge, and Actual use) and of one dependent variable (Perceived Durability). The results of this study indicate that teaching experience and school location are the only two demographics that affect other variables from this research: School location affects cell phone durability, and teaching experience affects cell phone usage intentions. These results also indicate that all the variables of this research are linked except for the relationship between knowledge and perceived durability. One of the recommendations of this study is the proposal of a three year cycle for cell phone renewals in schools mobile learning projects in order to manage e-waste through e-recycling, and this recommendation is based on the finding of this research that teachers believe that cell phones generally lasts between two to three years. The main contribution of this study is to have examined the durability of mobile phones in the e-learning context and this is something new compared to all the studies reviewed by this research.

Thesis (MScFor)--Stellenbosch University, 2002. / ENGLISH ABSTRACT: The Technology and People: an analysis of the forest workforce, technology and the sourcing decision in forest harvesting in South Africa. M.Sc. Forestry thesis, University of Stellenbosch, South Africa. 124pp. This thesis looks at the profiles of the workforce in forest harvesting in the forestry industry in South Africa. It provides methods and models to measure and understand people (human capital) and technology. It highlights some of the current and strategic challenges in: employee conditions of employment; occupational health and safety; worker nutrition; training; worker dynamics (employee absenteeism and labour turnover); and the technology in forest harvesting. This study puts additional emphasis towards measuring and understanding the grower company/contractor interface (i.e., the contractoring philosophy, contractor profiles and competitive strategies) and discusses the contracting decision by the grower companies. The latter, the contracting decision is important because it forms the foundation and framework upon which forest harvesting contractor businesses are built and the background for both the people and technology dynamics. Forest harvesting employees in South Africa are working in forestry because they cannot get other jobs elsewhere. They have the following profiles and mobility characteristics: median age, 34 years; median completed school level, Standard 3; median time spent working for forest contractors and grower companies, 2 and 7 years, respectively (contractors have been in the business for a median period of 7.5 years); and median labour turnover and absenteeism, 4 % and 6 %, respectively. The employee median daily wage is R24.00 and the budgeted employee training cost per year per employee is R41.40. There is a high level of occupational safety awareness amongst both the contractors and the employees and significantly high injury rates in forest harvesting. Contractors and staff from grower companies believe that the current and future forest harvesting technology depends on the type and nature of contracts between the grower companies and the harvesting contractors, backup services from machine suppliers, the exchange rates between the Rand and other major currencies and worker health linked to HIV/AIDS. The study shows that in forest harvesting, there is a need to develop approaches and business strategies to define and manage the workforce since it is the people and the technology that work together to generate results. The thesis concludes that, human skill and knowledge should form the base of an industry along with logic of systems or operations. The study challenges forest harvesting organisations to measure and integrate human capital and technology with business objectives. Thus, sustainability in forest harvesting in South Africa will depend on the ability of forest harvesting organisations to handle the human dimension and to develop/acquire, exploit and manage technology. / AFRIKAANSE OPSOMMING: Tegnologie en die Mens: 'n Ontleding van technnology, die dinamika van uitkontrakteer en bosontginnings arbeid in Suid Afrika. M.Sc in Bosbou tesis, Universiteit van Stellenbosch, Suid Afrika. 124 bl. Tegnologie en die mensepotensiaal is van uiters belang in alle industrieë. Technologie moet toepasbaar wees en die mens moet van 'n geskikte gehalte wees met 'n paslike profiel. Hierdie proefskif focus op die tegnologie en die menslikehulpbron in bosontginning en evalueer Suid Afrikaanse Bosbou maatskappye se besluit om uit te kontrakteer. Dit bied metodes en modele aan om die menslikepotensiaal en tegnologie te evalueer en te verstaan. Die klem word geplaas op huidige en strategiese uitdagings in: diensvoorwaardes, beroepsgesondheid en -veiligheid, voiding, opleiding, arbeidersdinamika (arbeidsafwesigheid en -omset) en tegnologie in bosontginning. Hierdie studie plaas verdere klem op die ondersoek en begrip van die interaksie tussen bosbou maatskappy en kontrakteur (b.v. kontrakteur's filosofie, profiel van kontrakteurs en mededingende strategie) en om die bosbou maatskappye se besluit, om oor te skakel na kontrakteurs, te evalueer. Laasgenoemde, is van uiter belang, aangesien dit die fondament en raamwerk daarstel waarom die kontrakteurs se besigheid ontwikkel en dit gee agtergrond tot die dinamika van beide die mens en die tegnologie. Die grootste gedeelte van die arbeid in diens van die Suid Afrikaanse bosbou industrie het daarop gewys dat hulle slegs in die industrie werk omdat daar nie ander werksgeleenthede beskikbaar is nie. Kenmerke aspekte van die arbeidersmag in die Suid Afrika se bosbou industrie is die volgende: middellyn vir ouderdom - 34 jaar; middellyn vir skool qualifikasies - standard 3; middellyn vir dienstydperk by bosbou kontrakteurs - 2 jaar, en by bosboumaatskappy - 7 jaar (middellyn vir tydperk as kontakteur - 7.5 jaar); arbeidsomset en -afweesigheidis 4 % en 6 %, onderskeidelik. Daaglikse arbeidsloon is R24.00 en die begrotte opleidingskoste is R41.40 per arbeider per jaar. Beroepsveiligheid geniet 'n hoë vlak van bewustheid by beide die kontrakteurs en arbeiders. Kontrakteurs en maatskappy bestuurders glo dat die huidige en toekomstige tegnologiese ontwikkeling afhanklik is van die aard van kontrakte, ondersteuning en diens van verskaffers, die wisselkoers en arbeiders se gesondheid (gekoppel aan HIVNIGS). Aangesien die mens en tegnologie gesamentlik bydra tot werksproduksie, bestaan daar 'n behoefde in bosonginning vir die ontwikkeling van naderings en besigheids strategieë om die bestuur van mense en tegnologie te defineer. Die werkstuk beslis dat die menslike kennis en vermoeë, saam met logika van stelsels of activiteite, die fondament van die industie daarstel. Bosontginnings maatskappye word aangespoor om die gebruik van tegnologie te ondersoek, en die menslike hulpbron en tegnologie te meet en met die maatskappy se doelstelling te integreer. Ten slotte, die standhoudenheid van bosonginning in Suid Afrika sal afhang van die vermoeë van bosontginnings maaskappye om die menslike dimensie korrek te kan bestuur en om tegnologie effektief te ontwikkel (of aan te koop), te gebruik en te bestuur.

Thesis (MA (Geography and Environmental Studies))--University of Stellenbosch, 2009. / Issues relating to globalization and the rise of the New Economy have received much attention from academics. Renewed emphasis has been placed on the importance of locality and cities are seen as gateways to ensuring a competitive role in the global economy. In South Africa, local economic development (LED) approaches are increasingly reflecting market-driven entrepreneurialism as cities compete to attract investment. This has, however, caused the decline of economies of already lagging regions, widening regional disparities. Statistical evidence confirms the opinion that the service sector has become a leading contributor to national and regional economic growth, both internationally and in South Africa. Synonymous with the knowledge-based economy is the dependence of this sector on innovation and highly skilled human capital as drivers of competitiveness and development. As a result, the role of universities as producers of knowledge and educated labour has received much attention. The perceived geographic “footloose” nature of knowledge-based industries has also led some to believe in their potential to reduce the disparities between cities and small towns or peripheral locations. Evidence show, however, that knowledge-based service industries still tend to cluster in major metropolitan areas. Though the importance of the knowledge-based service sector has been acknowledged by academics and government, a lack of empirical research still exist on the decision-making processes determining the choice of location of South African companies. Research has indicated the medium-sized town of Stellenbosch in South Africa to have a high level of growth potential. The town is also the location of a well-established IT and knowledge-based service sector. For the purpose of this study, a database was compiled of a research population of 329 knowledge-based service industries operational in Stellenbosch, after which surveys were distributed amongst the entire population. Data generated from 104 completed questionnaires provided a deepened understanding of the nature of these industries of which the majority is single-branch businesses situated in Stellenbosch due to the fact that it was the owners or key role players’ home town during the time of establishment. Other notable trends such as the growth in the number of international head offices in the knowledge-based service sector, the availability of highly skilled labour, and proximity to important clients, further highlights the reasoning behind the decision of knowledge-based companies to locate in Stellenbosch specifically. Finally, the existing linkages between Stellenbosch University and these industries - specifically the IT and engineering sector - receives attention.

This case study researches newsroom convergence as a process at the Mail & Guardian newspaper and their online edition the Mail & Guardian Online. It focuses on the reporters’ and editors’ attitudes towards newsroom convergence and on cultural resistance against change; one of the major challenges in the process. With structured interviews, observations and questionnaires it was analysed that communication problems between the newsrooms, different production cycles and time management issues are other prominent difficulties. The case study furthermore provides a snapshot of the convergence phenomenon as a process in a particular South African news organisation. The outcomes could not only assist other news companies with convergence plans but also be used as a pilot study for further research on converged newsrooms in South Africa.

With mobile phones almost being ubiquitous in most communities, the electronic payment industry has realised the potential of using mobile phones as devices that can be used to conduct electronic payments. This realisation has led to an increase in the number of mobile payment solutions, which are being deployed for use by the public. However, these mobile payment solutions have not been widely adopted, especially by the citizens who are residing in the townships. Thus, this study investigates the factors that inhibit township residents from adopting mobile payments. The study was done at the Soshanguve township on the outskirts of Pretoria in Gauteng, South Africa. The study adopted a mixed method approach to collect data. Phase 1 relied on the interviews from a few selected individuals to collect the initial data, once this process was complete; a questionnaire (Phase 2) was developed and distributed to the general community of Soshanguve for data collection, which was qualitatively and quantitatively analysed.the diffusion and use of mobile payments in the townships. Some of the factors are as follows: mobile payments are not easy to use; lack of products to purchase using mobile payments; high costs associated with using mobile payment solutions; lack of trialability of mobile payment solutions; and lack of awareness of mobile payment providers in the townships. The study proposes several guidelines that could help developers and operators of mobile payment solutions to design and deploy their solutions in such a way that they are suitable for consumption by the users in township communities. Proposed guidelines are as follows: (1) when a mobile payment solution is launched, effort should be made to market it to the target market; (2) potential adopters of mobile payments should be able to try it without incurring any financial penalties; (3) mobile payments should be easier to use; (4) mobile payment security features should be apparent to the potential adopters in order to alleviate their fears; (5) mobile payment solutions should be designed according to the needs of the target market as one size fits all does not work; (6) mobile payment solutions should fulfill a need which is not met by the current alternatives or it should offer more value than the existing alternatives; (7) the cost of conducting mobile payments should be affordable; and (8) the regulator should develop legislation that stimulates innovation and competition while ensuring the security of mobile payments. / Computing / M. Sc. (Computing)

Project success is vitally important for companies to execute and achieve their strate-gies, as well as carry out their visions. Today, more than ever before, companies oper-ate under tremendous strain to deliver results rapidly and, at the same time, remain viable and adaptable. Many organisations face multiple constraints in the process of implementing successful governance structures, especially where meaningful information technology (IT) deals are involved. Every organisation is confronted by problems exclusive to itself as each organization’s ecological, political, geographical, economic and social issues are unique. Research has indicated that IT projects are likely to fail where governance is lacking due to organizational limitations. Each of the mentioned challenges is capable of giving rise to difficulties that make the provision of effectual governance impossible, or challenging. Investments by financial institutions in South Africa in IT projects can conservatively be estimated at billions of rands. Given such colossal investment amounts, there is concern as to why there is still a lack of cooperation between various banking institutions in developing unified standards and procedures which result in successful management of IT projects. The unified standards would ensure that the investments in IT generate business value and mitigate the risks associated with IT, an integral part of the overall business delivery. IT governance is an integral part of corporate governance and en-sures that IT goals are met, and attendant risks are mitigated. IT governance powers ensures alignment between IT investment and programme delivery, and must justly measure accomplishments. This study was undertaken to evaluate and establish the reasons why IT project man-agement and IT regulatory governance fail within the South African banking industry. The objectives of the study were to find ways of addressing the way in which IT project management and regulatory governance are implemented so as to address project fail-ures. Another objective was to recommend frameworks which would usher in positive impacts on IT project implementation and develop effective IT regulatory standards for the South African banking sector. The findings of the study reflected that IT projects should be directed from the very top of organisations. The boards of directors and senior management should take owner-ship of IT projects and governance issues. The findings also revealed that there is a need for supervision by the boards of directors. This ensures that investments made in IT systems produce reasonable returns for the institutions. Regular checks of IT systems and governance compliance are essential to ensure enforcement. The research results were explained and equated to the studied information. / School of Computing / M. Tech. (Information Technology)

Online grocery retailing holds potentially fruitful outcomes for retailers in South Africa. However, South African retailers and consumers have been slow to adopt and participate in this form of grocery retailing. This study explores the barriers and motivators to online grocery shopping in South Africa from a supply chain perspective. Therefore, the study was done from both the customer and the retailer’s perspective. Three qualitative data collection methods were employed to collect the data. Firstly, a website analysis of four e-grocers was conducted and compared. Secondly, two focus group discussions were conducted – among consumers who use online grocery shopping, and those who do not. Thirdly, an in-depth interview was conducted with one of the online operations managers of an e-grocer in South Africa. The results revealed four different ‘sets’ of motivators or barriers to online grocery shopping in South Africa: consumer-specific, retailer-specific, website-specific and supply chain-specific. Results from this study could be used to shed some light on how to overcome the hurdles of becoming a multi-channel grocery retailer in South Africa. / Business Management / M. Com. (Business Management)