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Service marketing is something new, and a lot of companies are working on answering the demand as best they can. Consumption behaviour implies a lot of changes in every market, and companies have to deal with all these changes. Companies must be able to adapt their strategy to be competitive. This has implications for the different models they use to adapt. Furthermore, there is a big difference between the theory and the practice. There are a lot of variables that must be taken into consideration in order to develop the best strategy and to offer the best service possible. During this research, the authors have used a qualitative case study with an abductive approach to develop a theoretical model based on the theory and the practice. Through interviews, the authors have discovered the importance of following the "flow". Companies need to be always be updated by developing a CRM. But also the variable technology that plays an important role in offering a certain product or service. Moreover, the industry is growing very fast, and companies must be able to change all the time and develop new product to be real competitors. So this investigation provides a model that varies from market to market with an explanation of how to develop a certain strategy based on all the information you can gather.

With globalization and knowledge economy, although distance between spaces and obstacles to social and economic activities are reduced, does variation of space not exist in regional space anymore? Has effect of regional space on economic development changed? Many economic activities, especially research and development, still rely on face-to-face communication, but geographical link is still beneficial to technology sharing and decrease in cost. It¡¦s observed that research and development that knowledge economy relies on still emphasizes geographical link, localization of learning networks, and face-to-face communication, so clustering of high-tech industry is still popular in the world. In order to solve the abovementioned questions, this research reviews and discusses the theory and research of clustering economy, and analyzes the relationship between clustering of high-tech industry and innovation on the basis of Taiwan¡¦s cities or counties with last twenty¡¦s survey of industrial, business, and service industries. This research discusses effect on clustering of technology industry and its innovative variants. In addition, it¡¦s hypothesized that clustering level of technology industry and innovation of industry are interfacing with each other, in other words, it¡¦s hypothesized that variants as Taiwan¡¦s technology industry and innovation are interfacing with each other instead of being independent. The relationship between clustering of Taiwan¡¦s technology industry and innovation is investigated by 2SLS. The result shows that clustering of technology industry and innovative production have positive correlation, that is to say, clustering of technology industry is beneficial, and it¡¦s also beneficial to innovation of industry, so clustering of industry speeds up. Results of this research show that technology industry on this island has notable MAR professional dynamic external economics, implying that the more professional clustered one region¡¦s technology industry is, the more beneficial to one region¡¦s professional growth of technology industry is. The more noticeable Porter regional competitive dynamic external economic effect on technology industry is, the more competitive a technology industry is, and the more prevalent one region¡¦s technology is. Technology industry has noticeable human resource dynamic external economics, showing that the better educational background of one region¡¦s population is, the more growth of one region¡¦s technology industry will be. Clustering industry of agglomeration economy is the primary reason of formation of cities or space centering of economic activities, and it motivates innovation of an industry and development of a city. This research suggests that government should take advantage of clustering knowledge capital of space to multiply effect of clustering and knowledge capital to do space management in terms of future urban space management.

To inquire into entrepreneurship, a newly-emerging and interesting subject, our research has selected Taiwan¡¦s information technology electronics components industry as research target. By gathering vast- and primary- data, and using several representative Taiwanese component manufacturers as case studies, we found the ¡¥technical-amateur¡¦ phenomenon. This paper will clearly explain the contents, contextual factors, and advantages of technical-amateur entrepreneurship. These type of entrepreneurs are so-called ¡¥technical-amateurs¡¦ because they lacked previous work experiences in the information technology industry, i.e. outsiders; they also lacked technical ability of the typical blue-collared workers and the engineers, they were previously high-level managers in the manufacturing industry. Thus technical-amateurs tend to have vast- and extended- relationship networks that can quickly transfer capitals, to form capital team and gain the assistance of venture capital to attract the technical team; they also have sharp intuition that can strategize to move toward the mainstream to maximize market benefits; they also have managerial ability that can successfully assimilate the technology team and improve production efficiency while reducing production cost. These concepts are similar to the arguments of ¡¥fitness landscape¡¦, ¡¥co-evolution¡¦, and ¡¥the establishment of shared schema¡¨. There are several important contextual factors that led to the emergence of technical-amateurs. 1) Product technology already exists, but the process technology remains to be explored; 2) Clustering of the local information technology industry, especially the existence of world-class EMS manufacturers; 3) Rapid growths of venture-capitals; 4) Mobility of technology and talents; and 5) Profitability minimization of information products. Comparing to technical entrepreneurs, technical-amateur entrepreneurs have the following advantages: 1.By occupying the advanced-guard position in the information industry, can quickly discover entrepreneurial opportunities. Outsourcing under changes in the global commodity chain and the trend toward lighter- and smaller- information products, give rise to more entrepreneurial opportunities in the component industry. Since technical-amateurs maintain close relationships with venture-capital thus can organize capital team, therefore occupying the advanced-guard position where they can quickly discover emerging opportunities. 2.Powerful Capital Reinforcements. To achieve economies of scale, newly-founded components businesses must quickly improve its productivity. But before this could happen, manufacturer must experience a learning period where budgetary deficits are unavoidable. However due to the reinforcements of the capital team, technical-amateur entrepreneurs can lead through this difficult period and into a most profitable period of significant growths.

Thesis - American Bankers Association. Graduate School of Banking. Rutgers University. / Gale. Bibliography: ℓ.94-101. Online version of the print publication.

Diss. (sammanfattning) Stockholm : Karolinska institutet, 2001. / Härtill 4 uppsatser.

In the fall of 2017 women all over the world were united in a joint call on social media in the fight against sexual harassment. #metoo broke the silence about how women are being sexually harassed and undermined at home and in the workplace. The purpose of this study is to analyze and compare the stories published by women in the so-called #metoo-petitions on sexual harassment and undermining in the workplace. The study is limited to only examining the service- and the technology industry. Previous research shows the unequal working conditions and the vulnerability that women face daily in the service industry. In the technology industry, the hierarchies and stereotypes used to undermine women are brought to light. Based on a qualitative comparative text analysis, we have analyzed and compared these stories based on gender power theories and gender perspectives. The results show how women in the service industry are primarily exposed to sexual harassment while women in the technology industry are also subject to undermining in shape of vertical gender segregation and methods of exclusion. Common to both service- and the technology industry, based on our material, is that the women feel the lack of support from management when they report incidents of offensive treatments. / <p>2018-09-02.</p>

Published Article / The emergence of Information Technology (IT) is increasingly influencing the socio-economic and physical landscape of cities. It has also resulted in development of predominantly IT based industrial cities. These cities have the opportunities and challenges with respect to the development of their socioeconomic, infrastructural and environmental conditions because of the influence of the IT based industrial activities. This article therefore pertains to the analysis of the perspective impacts of IT industry and allied activities on the development of an emerging IT industrial activity based city. For this purpose, Pune, an emerging IT city in India was considered as a case study. Survey research methodology and a system dynamics modelling approach were employed to measure the influential socio-economic, infrastructural and environmental parameters of the city by considering the city as a system. This research shows that the location of IT industry and associated functions contribute significantly towards the socio-economic development of a city in terms of IT industry export, State Gross Domestic Product (SGDP), per capita SGDP, employment generation, to name some relevant aspects. However, there would be a reduction in satisfaction level of the infrastructure and an increase in environmental stress in the system, which needs strategic attention. Further, the model results and scenarios can facilitate evolving of feasible policy and strategic guidelines for the wholesome development of such cities.

Business need required a holistic and focussed framework for best practices in the functioning of effective virtual teams, despite the fragmented nature of empirical studies in this field. This study endeavoured to explore the best practices in the functioning of effective virtual teams against four prominent and unique themes linked to purpose, processes, people and technology. The value of this study does not vest in the existence of virtual teams, but in their orderly operation, in terms of best practice and the value proposition of effectiveness. Following an exploratory qualitative strategy, the research was conducted according to the interpretivist branch of the phenomenological tradition, with a transcendental orientation in the social research field. A qualitative multi-case research design for the empirical study was selected, resulting in a non-probability sample within the software sector of the technology industry in South Africa. An original and pre-tested Lime Survey 2.0+ electronic questionnaire instrument was utilised as the instrument to collect information within a cross-sectional time horizon, to work in synchronisation with the collaborative asynchronous electronic architecture of virtual teams. Content analysis was applied to analyse data. The main findings indicated that effective virtual teams purposefully orientate themselves toward excellence through electronic management systems, a specific value system, with a knowledge seeking focus, and a seamless linkage in electronic infrastructure, applications, and platforms which contribute to the functionality of the effective virtual team. The main recommendations were that a pre-existing, functional, collaborative, integrated, electronic management system is regarded as the primary step in founding an effective virtual team. The focus of organisational leadership should be to embrace a holistic value system approach encapsulating specific elements of excellence, such as trust and independence. Human networking practices pursuing and sustaining knowledge are regarded as the key enabler for functioning of effective virtual teams. Lastly, a focussed seamless interface between the various electronic applications, platforms and infrastructures is recommended. / Human Resource Management / D. Com. (Human Resource Management)

<p>French SMEs within the medical technology industry follow an internationalization pattern which cannot completely be explained by traditional internationalization models. Going abroad is not a strategy to overcome challenges inherent to the medical technology industry. Instead, it is the positive consequence of their merge with internationalized firms, or an opportunity offered by their network.</p>