Submitted by Marcia Bacha (marcia.bacha@fgv.br) on 2011-05-11T18:00:42Z No. of bitstreams: 1 1418682.pdf: 5030636 bytes, checksum: db7dc99e1da6957aee9c596ea8bbd463 (MD5) / Approved for entry into archive by Marcia Bacha(marcia.bacha@fgv.br) on 2011-05-11T18:00:52Z (GMT) No. of bitstreams: 1 1418682.pdf: 5030636 bytes, checksum: db7dc99e1da6957aee9c596ea8bbd463 (MD5) / Approved for entry into archive by Marcia Bacha(marcia.bacha@fgv.br) on 2011-05-11T18:01:02Z (GMT) No. of bitstreams: 1 1418682.pdf: 5030636 bytes, checksum: db7dc99e1da6957aee9c596ea8bbd463 (MD5) / Made available in DSpace on 2011-05-11T18:01:11Z (GMT). No. of bitstreams: 1 1418682.pdf: 5030636 bytes, checksum: db7dc99e1da6957aee9c596ea8bbd463 (MD5) Previous issue date: 2009 / The technological development, mainly those relatives to information technology and telecommunications, made hard changes into organizations and into the society at ali, they are issue of entreprises conflicts, due the changing they make in the society's life and in the way to work now. This study looks for analyse the part of IT, slecially the softwares, in the discussion to the changing for the fordist model to the post fordist one. Adopting these Technologies may be an essencial competency and great competitivity factor to the company, in stead of these new entreprise dynamic's impacts, wich uses massively the IT need more studies and comprehension in order to verify if into this dymanic is envolved na effective process of flexibilization or if it is merally cost reduction sistematic. This work was based on case study, through searching done with software's customers, in great enterprise of electrical sector, looking for to verify these producfs contribution in the flexibilization process. The results show that exist factors which make easy the flexibilizations process, based in the softwares siystems. The softwares hardly change the communication process, mainly between the differents leveis into the hierarchy. However this technology is not yet used as resource to make the job relations more flexibles, specially when we see the activities in non conventionals places and schedules. In order to do flexible management model, with post fordists charachter, it's necessary to develop new profile in the job relations, which has fordist production character yet. / Os avanços tecnológicos, principalmente os relacionados tecnologia da informação das telecomunicações, transformaram as organizações sociedade, são objeto de conflitos empresariais devido às mudanças que produzem na vida das pessoas nas formas de trabalho. Este estudo procura analisar contribuição da TI, em especial dos produtos de software, na discutível mudança do paradigma fordista para pós-fordista. adoção dessas tecnologias pode se configurar como competência essencial fator de competitividade da empresa, no entanto os impactos dessa nova dinâmica empresarial que faz uso intensivo da TI carecem de maior estudo compreensão para verificar se nessa dinâmica está envolvido um processo efetivo de flexibilização ou apenas uma sistemática para redução de custos. trabalho foi baseado em um estudo de caso, por meio de pesquisa realizada com usuários de produtos de software em uma grande empresa do setor elétrico, para verificar contribuição desses produtos no processo de flexibilização organizacional. Os resultados indicam a existência de fatores facilitadores do processo de flexibilização apoiados na utilização de sistemas informatizados. Os produtos de software alteram de forma significativa processo de comunicação aproximam as pessoas entre diferentes níveis hierárquicos. No entanto, tecnologia ainda não utilizada de forma disseminada como recurso para flexibilizar as relações de trabalho, principalmente no que se refere execução de atividades em locais horários de trabalho não convencionais. Para operacionalização de um modelo de gestão flexível, com características pós-fordistas, há necessidade de desenvolvimento de um novo perfil nas relações de trabalho que ainda têm características do modelo fordista de produção.

The Master’s Thesis focuses on examination and assessment of information system in the Plojhar s.r.o. company and on proposal of changes for its improvement. The theoretical part contains definitions of the basic concepts relevant to the subject of information systems and approaches to their assessment, management and administration. In the next, analytical part, the information system is examined from several points of view and a complex analysis is performed. Possible solutions of changes of the information system are presented on the basis of the analysis.

The diploma thesis analyses application of information systems in a company called Měšťanský pivovar Havlíčkův Brod a.s. The theoretical part contains an introduction to the topics of corporate informatics and information systems. It also describes various methods and procedures of the analyses used in the thesis. On the basis of the analyses performed in the following chapter, there are discovered drawbacks that are crucial to design subsequent changes in the system. These changes may be used by a company management as a solid source of improvements of the current information systems.

Förmåga att använda informations- och kommunikationsteknik framhålls numeraofta som en förutsättning för delaktighet på lika villkor i samhällslivet. Näraförknippat med detta är de insatser som görs för att överbrygga digitala klyftor isamhället. IKT har gjort deltagandet i samhällslivet mer möjligt för personer medsynnedsättning. Tillgång till teknik innebär dock inte alltid att den kan användas ivardagen. I denna avhandling analyseras den förmedlingsprocess som sker när barnmed grav synnedsättning, genom förskrivning på syncentraler, får tillgång tilldatortekniska hjälpmedel, samt hur barnen därefter tillägnar sig tekniken genom att,med olika stödpersoners hjälp, använda den i skolan och hemmet. Åtta barn (mellan7-18 år) från två syncentralers upptagningsområden deltog i studien, tillika medderas föräldrar, stödpersoner i skolan samt personal (datortekniker och anpassningslärare)från syncentralerna. Undersökningsmaterialet har samlats in genom intervjuer,samtal och observationer. Barnen har skrivit aktivitetsrelaterade dagböcker. Förmedlingsprocessen involverar många personer från flera organisationer och ärutsträckt i tid och rum. Olika rationaliteter ställs mot varandra när professionelltverksamma från syncentral och skola, tillsammans med föräldrar ska möjliggöra förbarnen att ta tekniken i bruk. Med utgångspunkt från datorn som hjälpmedel diskuterastre projekt vars mål är viktiga för barnet att nå: att lära sig, att bli socialtdelaktig och att bli självständig. Dessa projekt står ofta i konflikt med varandra, tillexempel barnens önskan att träna på datorn samtidigt som de vill leka med sinakamrater. Med en tidsgeografisk ansats analyseras situationer där konflikter uppstår,samt vilka avvägningar och försök till samordning som görs av de inblandadeparterna. Skolan utgör ett område där den övergripande samhälleliga ambitionen omett liv på lika villkor ska konkretiseras. Analysen pekar på att uppmärksamhet börriktas såväl mot den individcentrerade kompensatoriska användningen av tekniskahjälpmedel, som mot skolans uppläggning av undervisningen (strukturell förändring förtillgänglighet). Ett helhetsperspektiv på förmedlingsprocessen möjliggör långsiktigplanering där tidsrumsliga dimensioner betraktas och dess fragmentering minskas. / The ability to use information and communication technology is regarded today as acondition for participation in society. Closely associated with this are measurestaken to reduce the digital divide in society. Computer technology is accepted asmaking it possible for people with disabilities to manage most things on their ownthat previously required some help of others. However, access to technology doesnot necessarily equal usability. This thesis explores and analyses the mediationprocess that occurs when children with visual impairment, access assistive computertechnologies, and how these, by the help of support persons, are used in home and atschool. Eight children (between seven and eighteen years of age) were included inthe study, as well as their parents, support persons in school and professionals fromthe Low Vision Clinics. Research data have been collected through interviews,conversations, observations and activity oriented diaries. The mediation processinvolves a number of persons and organisations and is both organisationally complexand extended in time and space. Different rationalities are set against eachother, when professionally active persons from the Low Vision Clinics and schools,together with parents make it possible for the children to use the assistive devices.From the standpoint of the computer as an aid, three projects are discussed whosegoals are important for the child to achieve to be able to, in the short and long run,live life to the full. These projects are ‘learning’, ‘becoming socially involved’ and‘becoming independent’. The projects can often be in conflict with each other; forexample the children’s desire to practice on the computer against their wanting toplay with their friends at the same time. With a time-geographic approach,situations in which conflicts and trade-offs arise, as well as the coordination effortsmade by those involved, are analysed. The school constitutes an area in which theoverreaching societal ambition of a life on equal terms is realised. This studydiscusses how compensation for the individual as well as structural change foraccessibility manifests itself in organisation, structures and supportive efforts.

Sustainable performance of buildings has become a major concern among construction industry professionals. However, sustainability considerations are often treated as an add-on to building design, following ad hoc processes for their implementation. As a result, the most common problem to achieve a sustainable building outcome is the absence of the right information at the right time to make critical decisions. For design team members to appreciate the requirements of multidisciplinary collaboration, there is a need for transparency and a shared understanding of the process. The aim of this study is to investigate, model, and facilitate the early stages of Building Information Modelling (BIM) enabled Sustainable Building Design (SBD) by formalising the ad hoc working relationships of the best practices in order to standardise the optimal collaboration workflows. Thus, this research strives to improve BIM maturity level for SBD, assisting in the transition from ad hoc to defined , and then, to managed . For this purpose, this study has adopted an abductive research approach (iterative process of induction and deduction) for theory building and testing. Four (4) stages of data collection have been conducted, which have resulted in a total of 32 semi-structured interviews with industry experts from 17 organisations. Fourteen (14) best practice case studies have been identified, and 20 incidents narratives have been collected applying the Critical Decision Method (CMD) to examine roles and responsibilities, resources, information exchanges, interdependencies, timing and sequence of events, and critical decisions. As a result, the research has classified the critical components of SBD into a framework utilising content and thematic analyses. These have included the definition of roles and competencies that are essential for SBD along with the existing opportunities, challenges, and limitations. Then, Schedules of Services for SBD have been developed for the following stages of the RIBA Plan of Work 2013: stage 0 (Strategic Definition), stage 1 (Preparation and Brief), and stage 2 (Concept Design). The abovementioned SBD components have been coordinated explicitly into a systematic process, which follows Concurrent Engineering (CE) principles utilising Integrated DEFinition (IDEF) structured diagramming techniques (IDEF0 and IDEF3). The results have identified the key players roles and responsibilities, tasks (BIM Uses), BIM-based deliverables, and critical decision points for SBD. Furthermore, Green BIM Box (GBB) workflow management prototype tool has been developed to analyse communication and delivery of BIM-enabled SBD in a centralised system (Common Data Environment, CDE). GBB s system architecture for SBD process automation is demonstrated through Use Case Scenarios utilising the OMG UML (Object Management Group s Unified Modelling Language) notation. The proposed solution facilitates the implementation of BIM, Information Communication Technology (ICT), and Building Performance Analysis (BPA) software to realise the benefits of combining distributed teams expertise holistically into a common process. Finally, the research outcomes have been validated through academic and industrial reviews that have led to the refinement of the IDEF process model and framework. It has been found that collaborative patterns are repeatable for a variety of different non-domestic building types such as education, healthcare, and offices. Therefore, the research findings support the idea that a detailed process, which follows specified communication patterns, can assist in achieving sustainability targets efficiently in terms of time, cost, and effort.

Thesis submitted in fulfilment of the requirements for the degree Master of Technology: in Information Technology in the Faculty of Informatics and Design at the Cape Peninsula University of Technology Supervisor: Dr Ephias Ruhode Cape Town campus December 2013 / The use of ICTs such as computers, electronic databases and other technologies have been in use for a number of years within the public sector to organise, manage and disseminate information to the public as well as to facilitate day-to-day communication in government offices. In this context, the value of the use of ICTs has been to assist and streamline government operations. The technological development in South Africa has opened up the possibilities of the use of ICTs in the democratic and governance process. E-democracy has been defined as a tool for abandoning the representative system for one with more direct citizen engagement. This study sets out to explore the challenges of the current electoral process, and also determine the factors that could influence the adoption and diffusion of e-voting technologies within the South African context. Literature has shown that countries such as Brazil and India have successfully implemented electronic voting systems and other countries are at various piloting stages to address many challenges and problems associated with manual paper based system such as costs of physical ballot paper and other overheads, electoral delays, distribution of electoral materials, and general lack of confidence in the electoral process. It is in this context that the study also seeks to determine whether the South African electoral management body can leverage on the opportunities that e-voting presents. However, with all the benefits that e-voting presents, there are countries such Germany, the Netherlands etc. that have tried and tested e-voting systems and decided to abandon these system to go back to the manual paper ballot voting systems because of various reasons ranging from cost, security and verifiability. This research is exploratory in nature and adopts qualitative research approach and it is within the interpretivism paradigm. Survey and interview strategies were used to collect data. A purposive sampling method was used to select the participants for the survey. To gain an understanding of the views of voters and electoral management body (IEC) about the current electoral process and e-voting technologies, literature was explored, a questionnaire was distributed online to voters and an in-depth semi-structured interview was conducted with the IEC. The study targeted voters who had access to the internet since the survey questionnaire was distributed online. The analysis is based on thematic analysis and diffusion of innovation (DoI) theory was also used to provide an analytical framework for the study. Through this framework the aims and objectives of the study were conceptualized around three constructs from the theory (relative advantage, compatibility and complexity). The findings of the study revealed that the three constructs from the DoI framework are important factors that may influence the adoption process of e-voting technologies. The findings also revealed other factors such as availability of ICT enable infrastructure and resources, digital divide, trust in technology, awareness of the technology and environment could that also influence the adoption process. The contributions of this research are anticipated to be a better understanding of the adoption of e-voting technologies in South Africa. For the electoral management bodies, the contribution of this research is that the research to some extent portrays factors that could influence the adoption of e-voting technologies in South Africa. Therefore, findings such as availability of ICT infrastructure and accessibility of these infrastructures should be taken into consideration before introducing e-voting technologies. Keywords: DoI (diffusion of Innovation), e-voting (electronic voting) technologies, E-governance, e-participation.

(in English) The subject of the Diploma thesis is the process of sharing of economic information and knowledge suitable for corporate governance. A special attention is focused on an effective utilization and development of information and communication technologies (ICT). At the beginning, information society and basic terms are defined, such as information economy, economics of information, information management and knowledge management. Furthermore, the strategic importance of enterprise information systems and other solutions for improving business information processes are described in general. The final chapters deal with Competitive Intelligence (CI) and Business Intelligence (BI) and contain the overview and analyses of the most important information products of economic information from commercial and non-commercial sectors [Author's abstract].

El presente trabajo de investigación tiene como finalidad determinar si la formación virtual que es utilizada en las organizaciones como metodología para la capacitación tiene un impacto en la productividad de los colaboradores del sector financiero, en específico la fuerza de ventas de estas organizaciones que son las encargadas de la colocación de tarjetas de crédito en Lima Metropolitana. Para ello, se analizaron los siguientes aspectos, referente a la variable de Formación Virtual: Gestión del Conocimiento, Diseño, Planificación y Metodología. Con respecto a la variable de productividad se tomaron en cuenta: Eficiencia, Eficacia y Efectividad. El sector elegido para llevar a cabo esta investigación es el sector financiero, en el cual encontramos a dos compañías sobre las cuales se realizará la investigación y están conformadas por Scotiabank y Financiera oh!, ya que ambas forman parte de las cuatro organizaciones de este rubro con mayor participación en el mercado, pero sobre todo porque dentro de su estructura organizacional existe el puesto sobre el que se aplicó la investigación. Se concluye, que la formación virtual es una excelente estrategia para la capacitación sumado a que en los últimos años ha presentado un crecimiento exponencial en su aplicación debido al contexto actual y las nuevas tendencias sobre el trabajo en línea. Además de ello, tiene un impacto positivo en la productividad de los colaboradores, por lo que vemos oportuno aportar con este estudio a la sociedad del conocimiento y sector financiero en general. / The purpose of this research work is to determine if the virtual training that is used in organizations as a methodology for training has an impact on the productivity of employees in the financial sector, specifically the sales force of these organizations that are in charge of the placement of credit cards in Metropolitan Lima. For this, the following aspects were analyzed, referring to the Virtual Training variable: Knowledge Management, Design, Planning and Methodology. With respect to the productivity variable, the following were taken into account: Efficiency, Effectiveness and Effectiveness. The sector chosen to carry out this investigation is the financial sector, in which we find two companies on which the investigation will be carried out and they are made up of Scotiabank and Financiera oh!, since both are part of the four organizations of this item. with greater participation in the market, but above all because within its organizational structure there is the position on which the research was applied. It is concluded that virtual training is an excellent strategy for training added to the fact that in recent years it has presented an exponential growth in its application due to the current context and new trends in online work. In addition to this, it has a positive impact on the productivity of collaborators, which is why we see it as an opportunity to contribute with this study to the knowledge society and the financial sector in general. / Tesis