Made available in DSpace on 2016-04-04T18:36:22Z (GMT). No. of bitstreams: 1 Rodrigo Roza1.pdf: 518176 bytes, checksum: 2043e6ae4a14356170c4156d144d75c1 (MD5) Previous issue date: 2006-02-24 / A study on processes and techniques regarding the production and dissemination of information, which lie beneath the practices concerned with information and knowledge management within organizations. Therefore, a general process involving the production and dissemination of information is presented; the role played by information technology as well as human and social aspects involved are investigated . all under the focus of the generation of knowledge within the organizational environment. For testing and validating the theoretical construct, an empirical investigation is performed through interviews involving professionals working for organization units, the end-activities of which are directly related to the production and dissemination of information. As a result, it is concluded that technology must be envisaged as a support instrument and that both individuals and their social relations must play a main role in conceiving the process of production and dissemination of information within organizations. / Estudo sobre processos e t?cnicas de produ??o e dissemina??o de informa??o que se encontram subjacentes ?s pr?ticas de gest?o da informa??o e do conhecimento nas organiza??es. Para tanto, apresenta-se um processo gen?rico de produ??o e dissemina??o de informa??o; o papel desempenhado pela tecnologia da informa??o, bem como os aspectos humanos e sociais envolvidos s?o investigados, tendo em vista a gera??o de conhecimento no ?mbito organizacional. Para teste e valida??o da constru??o te?rica, realiza-se uma investiga??o emp?rica por meio de entrevistas envolvendo profissionais de unidades organizacionais cujas atividades-fim relacionam-se diretamente ? produ??o e ? dissemina??o de informa??o. Como resultado, conclui-se que a tecnologia deve ser vista como um instrumento de apoio e que os indiv?duos e suas rela??es sociais devem ter import?ncia central na concep??o do processo de produ??o e dissemina??o de informa??o nas organiza??es.

Made available in DSpace on 2016-04-04T18:36:38Z (GMT). No. of bitstreams: 1 Francisco Bianchi.pdf: 1658151 bytes, checksum: 0b1376dad8e2f37c261e6edead4044a2 (MD5) Previous issue date: 2008-05-29 / The present study proposes a model for conceptual and theoretical access to information and knowledge, with an emphasis on ownership and access to the tacit knowledge in organizations productive. The architecture of the model is based on the metaphor of the road maps that guide the individual to the sources of information and knowledge, previously mapped in the organization. In terms of technology, the model takes into account the strong support of information and communications technologies (ICTs), particularly those related to the recovery and presentation of information on environment network Intranet, making it comprehensive and easily accessible not only by specialists, but mostly by individuals with little or neither ability to use computers. Although the strong point of the proposed model is the present stage of ICTs, its main focus isn t the technology but the people who will interact with the model and take advantage of its features. Faced applicable, it is recognized the importance of motivation, both for individuals seeking information to satisfy their needs cognitive, as for the information of professionals responsible for the processes of management of information and knowledge in organizations, as critical factor for success of the proposed model. For theoretical validate of the model proposed in this study, looking up in the Information Science, Administration and Computer Science, important concepts on the management of information and knowledge, business organization and information technologies. This work is concluded presenting a theoretical and conceptual model for access to information and knowledge, supported by technology Intranet network. / O presente estudo prop?e um modelo conceitual e te?rico para acesso ? informa??o e conhecimento, com ?nfase na apropria??o e acesso ao conhecimento t?cito, em organiza??es produtivas. A arquitetura do modelo esta baseada na met?fora dos mapas rodovi?rios, que guiar? o indiv?duo at? as fontes de informa??o e conhecimento, previamente mapeadas na organiza??o. Em termos de tecnologias, o modelo leva em considera??o o forte apoio das tecnologias de informa??o e comunica??o (TICs), principalmente aquelas relacionadas com a recupera??o e apresenta??o da informa??o, em ambiente de rede Intranet, tornando-o abrangente e de f?cil acesso n?o somente por especialistas, mas principalmente por indiv?duos com pouca ou nenhuma habilidade de uso de computadores. Embora o ponto forte do modelo proposto seja o est?gio atual das TICs, seu foco principal n?o s?o as tecnologias, mas as pessoas que ir?o interagir com o modelo e se beneficiar das suas funcionalidades. Diante disso, reconhece-se a import?ncia da motiva??o, tanto dos indiv?duos que buscam informa??es para satisfazer suas necessidades cognitivas, quanto dos profissionais da informa??o respons?veis pelos processos de gest?o da informa??o e do conhecimento nas organiza??es, como sendo fator cr?tico de sucesso do modelo proposto. Para fundamenta??o te?rica do modelo proposto neste trabalho, buscam-se nas Ci?ncias da Informa??o, Administra??o e Computa??o, os conceitos importantes sobre gest?o da informa??o e do conhecimento, organiza??o empresarial e tecnologias da informa??o. Conclui-se este trabalho apresentando um modelo te?rico e conceitual para acesso ? informa??o e conhecimento, apoiado por tecnologias de rede Intranet.