by Luk Wai-keung. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. / Bibliography: leaf 80. / ABSTRACT --- p.i / TABLE OF CONTENTS --- p.iii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Proliferation of New Products --- p.1 / Impact of Market Forces --- p.2 / The Case of New Service Launch --- p.4 / Outline of Study --- p.5 / Chapter II. --- METHODOLOGY --- p.6 / Multi-dimensional Approach --- p.6 / Literature Survey --- p.7 / Review of Company's Own Records --- p.8 / Discussion with Product Management Team --- p.9 / Field Observation of Marketing Activities --- p.9 / User Interviews --- p.10 / Chapter III. --- INDUSTRY & COMPANY OVERVIEW --- p.12 / Global Trend in the Telecom Industry --- p.12 / Rapid Development & Proliferation of New Services --- p.12 / Deregulation of Telecommunication Industry --- p.13 / Telecommunication Industry in Hong Kong --- p.14 / The Hong Kong Telephone Company - Monopoly & Its Impacts --- p.17 / Company Strengths --- p.19 / Company Weaknesses --- p.20 / Chapter IV. --- VIDEOLINK SERVICE & ITS DEVELOPMENT IN HONG KONG --- p.22 / What is VideoLink ？ --- p.22 / Some Technical Information --- p.23 / VideoLink Service Development in Hong Kong --- p.24 / Development History --- p.24 / Service Format & Pricing --- p.26 / Preliminary Assessment of Marketing Progress --- p.27 / Chapter V. --- VIDEOLINK MARKETING PROFILES --- p.29 / Product Profile --- p.29 / Product Strengths --- p.29 / Product Weaknesses --- p.32 / Competitive Profile --- p.33 / Competing Products & Services --- p.33 / Evaluation of Competitors --- p.34 / Customer Profile --- p.37 / User Requirements & Characteristics --- p.37 / Application Types & Market Potentials --- p.39 / Chapter VI. --- ANALYSING THE MARKETING PROBLEMS --- p.44 / Review of Marketing Program --- p.44 / Product Strategy --- p.45 / Pricing Strategy --- p.45 / Sales & Distribution --- p.46 / Promotion Strategy --- p.47 / Identifying the Marketing Problems --- p.49 / Exploring the Underlying Causes --- p.52 / Technology Driven Culture --- p.52 / Monopoly Status --- p.54 / Organisational Hindrance --- p.55 / Chapter VII. --- STRATEGIC RECOMMENDATION --- p.57 / Reformulating the Marketing Program --- p.57 / Identifying the Target Market --- p.57 / The Product Offerings --- p.60 / The Promotion Mix --- p.62 / The Sales Strategy --- p.63 / Establishing a Marketing Orientation --- p.64 / Chapter VIII. --- CONCLUSION --- p.70 / APPENDIX / Chapter 1 --- User Interviews Discussion Guideline --- p.73 / Chapter 2 --- VideoLink Tariff Schedule --- p.75 / Chapter 3 --- Customer Profile Analysis --- p.76 / Chapter 4 --- Orangization Structure of VideoLink Team --- p.77 / Chapter 5 --- VideoLink Service Configuration - Comparison of Fixed & Switched Connections --- p.78 / Chapter 6 --- Hong Kong Telephone Corporate Vision Program --- p.79 / BIBLIOGRAPHY --- p.80

published_or_final_version / Social Sciences / Master / Master of Philosophy

No description available.

Thesis (Ph. D.)--Michigan State University, 1998. / Includes bibliographical references (leaves 310-346).

No description available.

The invention of the telephone and the telegraph opened the door to worldwide corrmunications. Over the years, complex and versatile corrmunication systems have evolved involving many devices and technologies. Switching protocols between switching offices have been established in accordance with the nature of the machines and with the capabilities of the transmission medium and its environment. Switching systems are now stored program oriented, providing a more generalized and digitally oriented internal switching capability. This report will discuss the Time Slot Interchange ( TSI), an important component of the Digital Central Office (DCO). The operation of the send section and the receive section and their relationship to the port group highways and cross office highways are presented in detail. The various TSI corrmands for performing the necessary operations are discussed. The TSI considered is that designed by Stromberg-Carlson, and future design trends in the design are presented.

by Luk Kar-shun. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1992. / Includes bibliographical references (leaves 58). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF ILLUSTRATIONS --- p.vi / ACKNOWLEDGEMENT --- p.vii / SECTIONS / Chapter 1. --- INTRODUCTION --- p.1 / Chapter 1.1 --- Company Background --- p.1 / Chapter 1.2 --- Environmental Changes --- p.2 / Chapter 1.3 --- Datapak Services --- p.3 / Chapter 1.4 --- Knowledge Based Diagnostic System --- p.4 / Chapter 1.5 --- Project Objectives --- p.5 / Chapter 1.6 --- Research Methodologies --- p.6 / Chapter 2. --- THE OPERATING ENVIRONMENT --- p.7 / Chapter 2.1 --- Organization Structure And Work Flow --- p.7 / Chapter 2.2 --- Problem Areas --- p.9 / Chapter 2.3 --- Operation Support System (OSS) --- p.9 / Chapter 3. --- DDN Diagnostic System --- p.11 / Chapter 3.1 --- Digital Data Network (DDN) --- p.11 / Chapter 3.2 --- Kappa PC --- p.13 / Chapter 3.3 --- Development Process --- p.14 / Chapter 4. --- POST IMPLEMENTATION EVALUATION --- p.17 / Chapter 4.1 --- Functionality & Performance --- p.17 / Chapter 4.2 --- User Survey --- p.18 / Chapter 4.3 --- Interpretation Of Results --- p.22 / Chapter 4.4 --- Summary --- p.23 / Chapter 5. --- AREAS FOR IMPROVEMENTS --- p.24 / Chapter 5.1 --- Development Methodology --- p.24 / Chapter 5.2 --- Relationship Between End-User And Expert System --- p.26 / Chapter 5.3 --- New System Requirements --- p.29 / Chapter 5.4 --- Human Resources --- p.29 / Chapter 6. --- SYSTEM DESIGN --- p.31 / Chapter 6.1 --- Overall System Architecture --- p.31 / Chapter 6.2 --- Change In Work Flow --- p.32 / Chapter 7. --- CONCLUSION --- p.34 / ILLUSTRATIONS --- p.36 / APPENDIX --- p.43 / BIBLIOGRAPHY --- p.58

Bakgrund: Vårdcentralernas telefonrådgivning har under de senaste 50 åren växt fram som ett svar på utvecklingen i samhället och hälso- och sjukvården. Specialistsjuksköterskornas telefonrådgivning ställer höga krav på kompetens och bred kunskap. Syfte: Att undersöka vad som påverkar specialistsjuksköterskans upplevelse av telefonrådgivning på vårdcentral. Metod: Sjuksköterskor och specialistsjuksköterskor som var verksamma på vårdcentral ombads att anonymt svara på frågor gällande upplevelser av telefonrådgivning, via en sluten grupp för sjuksköterskor på Facebook. Det inkom 95 fullständigt ifyllda svar. Samtliga informanter var kvinnor i åldrar mellan 23 och 62 år med erfarenhet av telefonrådgivning från mindre än ett år till 24 år. Resultat: Informanterna beskrev telefonrådgivningen som meningsfull och utvecklande. De mötte oftast vänliga och tacksamma patienter, men fick ibland även hantera ilska och frustration från uppringarna. Det framkom att många ärenden skulle kunna hanteras av annan yrkeskategori. Många upplevde svårigheter med kommunikationen, som när specialistsjuksköterskan inte kunde se eller förstå patienten på grund av språksvårigheter. Tekniska lösningar för att överbrygga bristen på visuell kontakt föreslogs. Samtalstiden var oftast begränsad vilket kunde upplevas stressande då specialistsjuksköterskan på kort tid och utan att se patienten, skulle fatta rätt beslut om lämplig åtgärd. Mer utbildning och handledning i telefonrådgivning efterfrågades samt fler tillfällen till konsultation med kollegor. Det framkom även förslag till förbättringar av den fysiska arbetsmiljön. Slutsats: Kommunikationen med patienter och kollegor är av stor betydelse för specialistsjuksköterskans upplevelse av telefonrådgivningen. Organisationen har möjlighet att förbättra förutsättningarna för arbetsmiljön samt erbjuda utbildning och handledning. / Background: Telephone counseling at Community health centers has emerged during the past 50 years, as a consequence of the development in society as well as within the healthcare. Nurse specialists' telephone counseling require a high level of competence in many areas of expertise. Aim: To investigate what influence the nurse specialists' experiences of telephone counseling. Method: Nurses and nurse specialists who were active at a Community health center were asked to anonymously answer a few questions through a closed Facebook-group. We received 95 complete answered questionnaires. All informants were women in ages between 23 and 62 with experiences of telephone counseling from less than a year to 24 years. Results: The informants described the telephone counseling as both meaningful and developing. Most of the time they met patients who were friendly and grateful, but sometimes they also faced anger and frustration from the ones calling. Many contacts could have been handled by someone else with less experience and formal competence. Quite a few experienced challenges in the communication, as for example when the specialist nurse could not see the person calling or when the person had difficulties with the language. Technical solutions were suggested to overcome the absence of visual contact. The time for each call was limited, which could be as a stress-factor, since the specialist nurse, in short time and without visual contact with the patient, had to make a decision on appropriate action. Further education and mentoring in telephone counseling were asked for, as well as more options to consult with colleagues. Improvements regarding the occupational health were also suggested. Conclusion: Communication with patients and colleagues is of great importance for the nurse specialist's experiences of telephone counseling. The organization has the opportunity to improve the conditions for occupational health as well as provide education and mentoring.

published_or_final_version / Industrial Engineering / Master / Master of Science in Engineering

published_or_final_version / Business / Doctoral / Doctor of Philosophy