Syftet med denna studie är att förmedla insikt i hur funktionärsledarna kan leda föratt få ideellt arbetande funktionärer att känna en meningsfullhet med det ideellaarbetet. Festivalorganisationerna menar att funktionärer är ovärderliga för att festivaler skavara möjliga att genomföra. Samtidigt uppstår under sommaren 2012 ett missnöjehos funktionärerna som menar att de arbetar under orimliga förhållanden och för-bises av deras funktionärsledare. I denna studie framkommer det att det råder olika syn på relationen mellan funk-tionärsledare och funktionärer. Funktionärer anser att funktionärsledare är förstressade och inte kan delegera och funktionärsledaren anser, i sin tur, att funktion-ärerna inte har något intresse för att arbeta under festivalen då de endast är ute efteren gratis biljett. Studien visar att det råder en omedvetenhet kring funktionärsledares ledarroll ochpå grund av det uppstår det ett bristfälligt ledarskap. Funktionärsledare bör, för attkunna reducera funktionärers missnöje, förstå funktionärers grundläggande driv-kraft till att arbeta på festivalen; att deras arbete ska få visad uppskattning, att dehar ett engagemang till de uppgifter de tilldelas samt att den huvudsakliga motiv tillatt arbeta som ideell funktionär är att få vara en del av en gemenskap. Denna studie har undersökt hur temporära funktionärsledare 1 och temporära,ideella funktionärer2 ser på ledarskapet under en festival och vilka problem ochutmaningar som finns i relationen mellan dessa. Uppsatsen vänder sig till personersom har ett intresse av fenomenet temporära ledare som arbetar med temporära,ideella funktionärer. / Festival organisations argue that volunteers are indispensable for the festival performance.However, in the summer of 2012, dissatisfaction among the volunteers appears when theyargue that they are working during bad conditions and also are mistreated during thefestivals. The purpose with this study is to provide insight in how volunteer leaders can lead thevolunteers so that they will be satisfied and feel that their work is important for the festival. In this study, it appears that there are different views on the relationship between volunteerleaders and volunteers. Volunteers believe that the volunteer leaders are too busy andtherefore are not able to delegate. Volunteer leaders believes, in turn, that the volunteershave no real interest in working at the festival when they are only looking for a free ticket. The study shows that the volunteer leaders are unaware of their leadership and also theirrole as leaders. Because of the lack of awareness, it displays a sort of unconsciouslyleadership. Volunteer leaders should, in order to reduce volunteers displeasure, understand thevolunteers fundamental driving force to work at the festival; that their work will beappreciated, that they have a commitment to the tasks and that the main motive to work asa volunteer is to be part of a community. This study examines how the temporary volunteer leaders and temporary volunteers viewat leadership during a festival and also the problems and challenges that exist in therelationship between them. This thesis is intended for people who have an interest in thephenomenon of temporary leaders working with temporary volunteers.

In the dominant management discourse, managers and consultants are credited with the ability to move their organisation in a planned, controlled way towards an idealised future. The assumptions underpinning this discourse include the following: organisations are thought of as systems that can be designed and steered in an intended direction; culture is seen as a control system to align employees’ conduct in support of the organisation’s strategy; consultants are viewed as experts in designing and implementing effective and efficient interventions, being on top of the process. These assumptions are grounded in the natural sciences of certainty, in which rational, formative and linear causality are presumed. I argue in this thesis, through a reflexive enquiry of my own practice, that these assumptions do not sufficiently resonate with my experience as an internal consultant on leadership and culture change. I am offering a critique of the dominant way of understanding organisations, culture and control, with the implication of coming to reappraise the involvement of a consultant in processes of culture change. In understanding organisations to be self-organising patterns of human interaction, culture is a social phenomenon, as it continually emerges as social control in the day-to-day local interactions of people making sense of experience. Using webs of significance, present in one’s personal history and in society, people interpret and give order to their life as they negotiate and evaluate their engagements together. In their engagement, participants will negotiate how to functionalise general values in particular situations that involve differences and can cause anxiety or even conflict. In this process of negotiation and evaluation, they are forming and being formed by each other. In this interaction no one is in control, determining in a predictable way what will happen. The participants have an influence that impacts on potential next steps in their interaction. An internal consultant’s involvement is in facilitating these processes of local interaction, enabling participants to have the conversations they tend not to have themselves, perhaps due to the anxiety of the interaction being unpredictable and predictable at the same time while no one is in control of the process or the outcome. A consultant is, as fellow participant, involved in the interaction while forming and being formed by it. He is at the same time detached: by inviting participants to work with and reflect on their experience of engaging, he enables reflexive awareness of what they are involved in together. The internal consultant, through temporary leadership, facilitates the conversation by focusing on the present, and working with differences, allowing the potential for novelty and change to occur. This temporary leadership is not a designated role or the authority of being the expert, but emerges in social interaction, through recognition and acceptance of participants acknowledging the consultant as leader in having a stronger influence than others. I propose that this alternative perspective does not offer a set of techniques, a causal framework to improve organisations in an intended and controlled way, as supposed in the dominant discourse. Rather, the perspective of complex responsive processes of relating enables a better understanding of human interaction processes; of culture emerging as social control and consulting as a social process, within the paradoxes of predictability and unpredictability, of being and not being in control, and of stability and change at the same time. It requires an internal consultant to assume a form of temporary leadership by enabling participants, through reflexive understanding of their experience, to be responsible in a critically aware manner of the ways in which they influence the next steps of engaging.