This study investigates how the host community of Tenerife perceives the socio-cultural effects of tourism on the island. The method chosen for the study was qualitative interviews which were performed with six respondents, each born in Spain, living permanently in Tenerife and employed within service-related occupations. The interview material was interpreted and handled according to a hermeneutic approach. The results of the study showed that the respondents had an over-all positive perception of tourism. Perceived positive socio-cultural effects were related to cultural and linguistic influences. Problems related to alcohol and community disorder were believed to be negative effects although they were not present to the same extent according to the respondents. The sociological theory “us and them” could be applied to this study since the locals chose to live and spend their free-time outside the tourist areas.

Molecular recognition via noncovalent interactions plays a key role in many biological processes such as antigen-antibody interactions, protein folding, the bonding and catalytic transformation of substrates by enzymes, etc. Amongst these noncovalent interactions, electrostatic interactions, hydrogen bonding, π-π interactions, and metal-to-ligand bonding are the most prominent. Exploring noncovalent interactions in host-guest systems that range from small hydrocarbon systems to more complex systems is the main motivation of this thesis. The present study involves the design, synthesis and characterization of clip-shaped molecules as host structures, and an examination of their binding properties with a variety of guests using NMR spectroscopy. Several clips with a hydrocarbon or glycoluril backbone were synthesized. The binding of cations to small, hydrocarbon-based clips suggests that binding is enhanced by the rigidity and cooperativity between the two sidewalls of the clip. Binding is also very much dependant on the solvent properties. Glycoluril-based clips built with aromatic sidewalls provide a deep cavity for binding guest molecules. The binding properties of these hosts were studied with several guests such as cations, Lewis acids and Lewis bases. Lewis basic binding sites in the acenaphthene-terminated clip were dominating in guest binding. Complexation-induced conformational changes in the wall-to-wall distance were observed for this clip. In contrast, for a porphyrin-terminated clip with metal centers, very strong binding to a series of Lewis basic guests of various sizes into the clip cavity was observed. Conformational locking of guests with long alkyl chains was achieved, suggesting that, this clip could be useful as a potential molecular tool for the structural characterization of acyclic molecules with several stereogenic centers. This porphyrin clip was also shown to bind substituted fullerenes in the cavity.

Den innevarande studien utforskar hur enhetschefer och avdelningschefer i Skövde kommun upplever sin arbetssituation utifrån personalchefens arbete med Human Resource Management (HRM) praxis. Fokus är att utifrån upplevelsen undersöka vilka indikatorer som föreligger för ett psykologiskt kontrakt och hur det kan inverka på medarbetarnas beteende. Teorin om mentala schemata applicerades slutligen på resultatet och illustrerades i en överskådlig modell av forskningsområdet. Utifrån en kvalitativ undersökningsmetod har HRM praxis i Guest modell av HRM (1997) format forskningsprocessen. Semi-strukturerade intervjuer genomfördes på ett urval av nio respondenter. Utifrån en hermeneutisk analys visade resultatet ett positivt psykologiskt kontrakt överlag vid utvecklings- och utbildningsmöjligheter, förtroende, trygghet och flexibilitet, medan studien lämnar förbättringspotential vid arbetsbelastning, lön, friskvård och riktlinjer.

In this study, we investigated the molecular characteristics of hydrates which were synthesized from gas mixtures containing the two isomers of butane, or the pentane isomers neopentane and isopentane, in excess methane. Thereto various techniques, including Raman spectroscopy, powder and single crystal X-ray diffraction and 13C NMR spectroscopy were employed. It turned out that shape and conformation of the guest molecule and hydrate structure both influence each other. In case of the mixed butane hydrate it could be confirmed that n-butane is enclathrated in its gauche conformation. This was verified by Raman spectroscopy, single crystal X-ray diffraction and calculated data. While isopentane is known as a structure H former, our results from powder X-ray diffraction, 13C NMR and ab initio calculations show that it can be also incorporated into structure II when the hydrate is formed from a neopentane/isopentane/methane gas mixture.

Hyperbranched poly(ethylene imine) with Mw 5,000 and 25,000 Da and different degrees of substitution with maltose (PEI-Mal) was firstly described by Appelhans et al. Its biocompatibility and the potential to complex anionic molecules was demonstrated previously. In this study, the characterisation of host-guest interactions of PEI-Mal with various anionic water-soluble guest molecules with aromatic moieties in the structure (adenosine triphosphate, rose bengal, and acid red 26) in solution was provided. Also, a multicomponent drug@PEI-Mal@hydrogel system was achieved.

Abstract The importance of customer retention has become a major theme in the literature since the 1990s when empirical studies showed that retaining 5% of customers could lead to an increase in profits ranging from 25% to 85%. However, customer retention does not appear to have moved from the theoretical into the practical world. Specifically, there were few empirical studies which focused on customer retention and none were identified in the New Zealand accommodation sector. The travel and tourism industry contributes approximately 9% to New Zealand’s GDP, and 10% of all spending by travellers and tourists is in the accommodation sector. Impacts, such as seasonality, characterise the accommodation sector and many establishments have occupancy rates which can fluctuate from 90% to 30% in the off-season. With average annual occupancy rates for New Zealand hotels and motels hovering around 55%, retention is a strategy that owners and managers could implement in order to increase occupancy and profits. In this study the research question was based on a review of the literature and the a priori knowledge and experience of the researcher. To ensure the research question framing this study was answered in the most exhaustive and comprehensive manner a seven step research process based on work by Bourgeois (1979) was followed. Data was gathered using both deductive and inductive methods in order to nullify the two main research problems raised by Bourgeois (1979). First, that theories are cast at a high level which is removed from reality and second that empirical studies often result in just a description of the data. In the deductive phase of this study a survey was mailed to New Zealand accommodation establishments that provided accommodation and meals, and had a liquor licence. The main focus of this survey was to learn what owners and managers understood about guest retention and to answer the first research objective. It was discovered that New Zealand accommodation managers: actively work to retain their guests; know the value of guest retention; understand the links between guest satisfaction, loyalty and retention; understand the specific reasons behind guest defections; understand the importance service recovery; and understand how loyalty schemes lead to guest retention. The second phase was a case study involving three accommodation establishments. These findings added depth to the study and allowed for new knowledge to be extrapolated from the findings. It was discovered that in two establishments the focus was guest satisfaction and building relationships with customers. Whilst the resort hotel did have a strategy to encourage lapsed business to return this wasn’t measured or monitored. Thus the second research objective was answered. In the penultimate chapter an amended profit chain has been proposed which included ‘Building Customer Relationships’ as the link between satisfaction and profitability. This is based on the finding that the case establishments saw retention as a proxy for satisfaction and, therefore, focused on satisfying guests and building personal relationships as methods of guest retention. The research question framing this study can be answered by saying that the strategies used by owners and managers in New Zealand accommodation establishments to manage guest retention tend to be related to guest satisfaction and building personal relationships. However, this is not because they do not understand guest retention but see it as part of the bigger picture involving the building of relationships with guests.

Abstract The importance of customer retention has become a major theme in the literature since the 1990s when empirical studies showed that retaining 5% of customers could lead to an increase in profits ranging from 25% to 85%. However, customer retention does not appear to have moved from the theoretical into the practical world. Specifically, there were few empirical studies which focused on customer retention and none were identified in the New Zealand accommodation sector. The travel and tourism industry contributes approximately 9% to New Zealand’s GDP, and 10% of all spending by travellers and tourists is in the accommodation sector. Impacts, such as seasonality, characterise the accommodation sector and many establishments have occupancy rates which can fluctuate from 90% to 30% in the off-season. With average annual occupancy rates for New Zealand hotels and motels hovering around 55%, retention is a strategy that owners and managers could implement in order to increase occupancy and profits. In this study the research question was based on a review of the literature and the a priori knowledge and experience of the researcher. To ensure the research question framing this study was answered in the most exhaustive and comprehensive manner a seven step research process based on work by Bourgeois (1979) was followed. Data was gathered using both deductive and inductive methods in order to nullify the two main research problems raised by Bourgeois (1979). First, that theories are cast at a high level which is removed from reality and second that empirical studies often result in just a description of the data. In the deductive phase of this study a survey was mailed to New Zealand accommodation establishments that provided accommodation and meals, and had a liquor licence. The main focus of this survey was to learn what owners and managers understood about guest retention and to answer the first research objective. It was discovered that New Zealand accommodation managers: actively work to retain their guests; know the value of guest retention; understand the links between guest satisfaction, loyalty and retention; understand the specific reasons behind guest defections; understand the importance service recovery; and understand how loyalty schemes lead to guest retention. The second phase was a case study involving three accommodation establishments. These findings added depth to the study and allowed for new knowledge to be extrapolated from the findings. It was discovered that in two establishments the focus was guest satisfaction and building relationships with customers. Whilst the resort hotel did have a strategy to encourage lapsed business to return this wasn’t measured or monitored. Thus the second research objective was answered. In the penultimate chapter an amended profit chain has been proposed which included ‘Building Customer Relationships’ as the link between satisfaction and profitability. This is based on the finding that the case establishments saw retention as a proxy for satisfaction and, therefore, focused on satisfying guests and building personal relationships as methods of guest retention. The research question framing this study can be answered by saying that the strategies used by owners and managers in New Zealand accommodation establishments to manage guest retention tend to be related to guest satisfaction and building personal relationships. However, this is not because they do not understand guest retention but see it as part of the bigger picture involving the building of relationships with guests.

The presented thesis deals with provided services of selected accommodation, specifically is it guest house U Studeného potoka. The aim of the thesis is to analyze current offer of selected accommodation and current offer of competitive accommodations in selected area. The important aim of the thesis is to suggest the innovation of product of guest house U Studeného potoka. The thesis will identify satisfaction of customers with currently offered services of selected accommodation and their proposals for development. The survey will be extended by information provided by operator of selected accommodation.

The aim of my thesis is to aprise the reader with the meaning and purpose of classification of accommodation in the Czech Republic. I am trying to compare the classification of 2009 with the present classification valid since 2010 till 2012 but also with classifications of other countries. For this comparison I chose the classification of the accommodation in Great Britain which is according my opinion very detailed but also with the classification of other, mainly European countries (with the American classification I compare the classification only in general terms).

O presente trabalho visa delimitar quais os fatores os fatores constitutivos da peça El burlador de Sevilla, tanto do ponto de vista histórico -- isto é, os fatores sociais, políticos e religiosos --, quanto do ponto de vista da estrutura literária -- relacionados à forma artística em que os primeiros ganham forma --, e o modo como esses fatores se relacionam na composição do mito que sustenta o enredo da obra. / The present work intents to delimitate what are the containing factors from the play El burldor de Sevilla, by the historic view -- social, politics and religious facts -- as well as the literary structure view -- related to the artistc form in which the previuous ones gain shape --, and the way those factors associate to each other compounding the plot sustaining myth.