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Encouraging local people to participate in tourism planning and management can enhance local sustainable development because the host community plays a major role in the future direction of tourism (Murphy, 1985 and Mowforth and Munt, 1998). However, tourism sites in developing countries have limitations in terms of local participatory actions (Tosun, 2000). From the 1990s onwards, creative tourism has increased in popularity in many places around the world. This is thought to be due to its generation of profits that can be used to develop and preserve communities and provide a motivation for local participation. Previous studies have indicated creative tourism is one appropriate solution for challenges in cultural tourism because it can respond to the needs of cultural-based tourism sites to revive and differentiate themselves and provide for active tourists’ needs. There have only been a few studies that have explored the links between sustainable development and creative tourism (Solène, 2011; and Vide 2013). No study has yet linked community-based management with creative tourism. In this study, grounded theory was applied to provide an intensive explanation of the phenomenon and to produce a framework to assist with sustainable development in a community that has value in terms of local wisdom and culture in Kanchanaburi, Thailand. It presents the factors and processes of community-based creative tourism management which can encourage a higher level of local participatory action and lead to local sustainable development. It is the result of collaboration among local stakeholders, residents and tourism networks and was produced to create a sustainable process of community-based development and management of creative tourism activities that provide valuable knowledge and skills for tourists while developing and preserving the community. The research results can add to previous literature with a new theoretical perspective into community-based creative tourism management in rural areas.

<p>  </p> <p>Global hospitality and tourism activities are becoming increasingly diverse in the profile of international visitors as well as in the destination communities that host them. Along with the geographic and demographic shifts, today’s hospitality and tourism employees not only come from multicultural backgrounds themselves but also serve and interact with guests and visitors of different cultures from all over the world. The study was conducted against this backdrop and focused on intercultural competence and intercultural learning in four-year hospitality and tourism programs in the universities of the United States. The purpose of the study is to advance intercultural learning of hospitality and tourism undergraduate students through forward-looking curriculum design. Specifically, the study aims to 1) analyze the extent to which intercultural learning is embedded in current hospitality and tourism programs; 2) identify the intercultural competence in undergraduate students presently enrolled in the programs and effective formats for students’ intercultural learning; 3) evaluate desirable learning materials, approaches, and assessments of intercultural learning from the perspectives of students, educators, and industry professionals; and 4) propose a model of and make recommendations for intercultural learning through curriculum design.</p> <p>A series of mixed methods were adopted to achieve the research goal and objectives. They include descriptive and semantic analyses, a self-administered survey questionnaire, and semi-structured in-depth interviews. The data were collected from 53 four-year bachelor’s hospitality and tourism programs in public or land-grant universities. The results of descriptive and semantic analyses show that clear and direct statements and content about intercultural learning are lacking in general program literature as well as in specific course syllabi. Results of survey questionnaire data demonstrate that the intercultural competence level of undergraduate students in hospitality and tourism programs is neither high nor low. The most effective format for intercultural learning is through personal involvement and interaction. Intercultural activities organized by the university and community are examples of this format. The findings from the interviews reveal the core characteristics of intercultural learning materials, approaches, and assessments. The learning materials need to be current, visualized, and industry-focused. The learning approaches should be interactive and active to place students in the center during their intercultural learning process. The learning assessments are expected to provide opportunities and platforms for students to share their experiences and reflect on what they have learned from intercultural courses. Based on the key findings from the study, a conceptual model of intercultural learning through curriculum design is proposed for hospitality and tourism programs. </p> <p>The study makes some theoretical and practical contributions. Theoretically, the study enriches the literature on intercultural learning and intercultural competence in hospitality and tourism from the curriculum design viewpoint and multiple perspectives of students, educators, and industry professionals. The research integrates intercultural curriculum and internationalization at home into an innovative learning approach to facilitate students’ intercultural learning. The proposed model lays a conceptual foundation for future academic discourse and empirical research. Practically in the educational context, the study offers guidelines for hospitality and tourism programs to develop and design intercultural curriculum through an illustration of an introductory tourism course. The study contextualizes intercultural learning as involving two or more world cultures. The findings are significant in intracultural and subcultural settings as well. The expectations of guests and visitors, be they international or domestic, are influenced by their primary cultures and subcultures alike. Hospitality businesses and tourism organizations can provide a higher level of service quality to their guests and visitors from diverse cultural backgrounds if their employees are interculturally competent through education and training and other human resource functions. </p> <p>The findings from the study bear implications beyond higher education and hospitality and tourism. The study suggests that hospitality businesses and tourism organizations can contribute to building an inclusive community when they are staffed by interculturally competent employees. There have been increasing occurrences of direct and indirect forms of prejudice, discrimination, group profiling, social exclusion, and even hostility both in the United States and around the globe. While these occurrences are rooted in historical, geopolitical, and ideological contexts, they also result from the absence or lack of cultural understanding. Intercultural competence through intercultural learning plays a direct role in promoting harmony and inclusiveness on campus, in the workplace, and in society at large. </p>

<p>  </p> <p>Harshly affected by recent economic recessions, young Millennials had been having a hard time finding a job that meets their expectations or an affordable house. Although it seems like Millennials are suffering financial hardship, media often depict them as impulsive shoppers. Taking inspiration from this contradictory aspect of Millennials, this research explores the relationship between Millennials’ subjective evaluation of their financial status and their spending behaviors. In order to achieve this goal, this study first applies a new psychometric scale, called perceived financial insecurity, to measure Millennials’ feelings and thoughts toward their financial status. Second, it examines the psychological antecedents to perceived financial insecurity. Last, the relationship between financial insecurity and spending behaviors in several consumption areas is examined using the framework of compensatory behavior from social psychology.</p> <p>For the first stage of this research, a perceived financial insecurity scale was developed by conducting literature reviews, in-depth interviews with Millennial consumers, and two online surveys. Consequently, five statements were selected from the initial pool of questionnaire items and used in later stages of this research. Next, another online survey was conducted to empirically test for the impact of six antecedents, namely, perfectionism, self-efficacy, perceived economic mobility, resource scarcity, materialism, and social comparison orientation on perceived financial insecurity. Findings revealed that among the six variables, four (i.e., perfectionism, self-efficacy, perceived economic mobility, and resource scarcity) were found to be the antecedents to financial insecurity. In the final stage, the proposed financial insecurity–compensatory spending model was tested using PLS-SEM. Data used in this stage were self-reported online survey data collected via Prolific. The results showed that financial insecurity directly lessens the amount of dining-out expenditures. However, in four areas of consumption (i.e., fine dining visit frequency, performance visit frequency, short-travel frequency, and long-travel frequency), the indirect path through the increase in dichotomous thinking and impulsivity partially accounted for the relationship between financial insecurity and spending behaviors. Moreover, the relationship between financial insecurity and expenditure amount in the fine dining, short-trip and long-trip areas were fully mediated by dichotomous thinking and impulsivity.</p> <p>In summary, current research shows that a rational thought process prevails in Millennial decision-making for hospitality and tourism consumption, but an irrational thought process through dichotomous thinking and impulsivity accounts for their decision-making for some consumption behaviors. The findings of this research enhance the understanding on Millennials’ subjective evaluation of their financial status by developing a perceived financial insecurity scale and investigating the antecedents to this variable. Moreover, this dissertation offers practical insights to industry professionals by showing the decision-making mechanism behind Millennials’ spending behaviors in several consumption areas. Industry professionals could formulate more detailed marketing strategies using the findings of this dissertation. </p>

<p>With the increased role of local authorities in creating cultural policy, gathering information on how successful and sustainable local heritage conservation programs are established will be very valuable in crafting future policies. This dissertation investigated the development of local government heritage conservation policies in the City of San Fernando, Pampanga in the Philippines in order to determine (1) predictors of community support for heritage conservation policy – why communities support heritage conservation policy and what characteristics or elements of communities lead them to support heritage conservation policies, (2) factors that lead to the adoption and implementation of heritage conservation policies or policy drivers of heritage conservation policy, and (3) given the deeper understanding of community support and policy drivers, the relationship between these predictors and drivers with heritage conservation policy management and sustainability. It did this by being cognizant of the lack of homogeneity across communities, with actors, factors, contexts, and nuances specific to each community.</p><p>Implementing two component studies, the dissertation used mixed methods, which interprets and integrates information drawn from the combined strength of both quantitative and qualitative data, following the convergent design (Creswell and Plano Clark, 2018; Harrison et al., 2020) and guided by the Rigorous Mixed Methods framework (Harrison, Reilly and Creswell, 2020). This first study used a self-administered online survey to collect data from stakeholders and ordinary residents of the City of San Fernando, Pampanga which was analyzed using Structural Equation Modelling (SEM). In the second study, guided by the naturalist paradigm (Guba and Lincoln, 1982; Lincoln and Guba, 1985), transcripts of semi-structured interviews conducted by City Tourism and Investment Promotion Office (CTIPO) were coded and analyzed using the grounded theory approach. It combined several coding approaches, specifically a blended approach (Skjott Linneberg, and Korsgaard, 2006), with the the Gioia Methodology (Gioia et al., 2012) and Ünlü-Qureshi instrument (Qureshi and Ünlü, 2020)</p> <p>The integration of qualitative and quantitative data and results was guided by the dimensions of the mixed methods research integration trilogy (Fetters and Molina-Azorin, 2017). The dissertation identified predictors for community support for heritage conservation policy, policy drivers of the heritage conservation policy process, and the relationship between these predictors and drivers and within the heritage conservation policy process and produced three models: (1) predictors of community support for local heritage conservation policy, (2) heritage conservation policy drivers, and (3) managerial implications for heritage conservation policy sustainability, and a framework for heritage conservation, management, and sustainability. The data suggested that in the case of San Fernando, (1) knowledge and awareness, (2) sense of belonging and attachment, (3) place image and community identity, and (4) evaluation of value are predictors of support for heritage conservation policies, with evaluation of value as a mediator for the first three. It also identified two major policy drivers: (1) good governance, and (2) heritage consciousness, and six specific policy drivers: (1) understanding the dynamics of heritage conservation, (2) addressing program sustainability, (3) stakeholder integration in the policy process, (4) appreciation of process-oriented governance, (5) manifesting pride and attachment, and (6) awareness of long-term outcomes of policies, that serve as factors leading to the adoption and implementation of heritage conservation policies. The predictors and policy drivers were incorporated into a single framework for heritage conservation policy management and sustainability.</p>

Nous postulons que la destination touristique, objet de recherche de ce travail, est un système complexe d’éléments en interaction qui se doit d’être commercialisée et gérée. Ainsi, pour maintenir sa compétitivité et son attractivité dans un environnement concurrentiel fort, les Organismes de Gestion de la Destination (OGD) et les professionnels du secteur se doivent d’adopter des stratégies opérationnelles et des outils d’aide à la décision. Cette recherche consiste à analyser la performance, principalement via l’efficience, de la destination touristique, afin de distinguer les meilleures pratiques observables (« benchmarks » ou points de comparaison) et d’apporter des recommandations managériales aux décideurs. À travers divers acteurs et échelles du territoire touristique français, nous tentons de soulever plusieurs questions de recherche liées à l’optimisation de la performance, problématique centrale en sciences de gestion. Les principaux enjeux de ce travail résident dans la valorisation de méthodes quantitatives d’aide à la décision destinéesau management du tourisme. / We postulate that tourism destination, which is the research subject of this study, is a complex system of interacting elements. Tourism Destination has to be marketed and managed. Thus, to maintain its position and attractiveness in a highly competitive environment, the Destination Management Organization (DMO) and professionals have to adopt operational strategies and tools for decision-making. The purpose of this thesis is to analyse the performance, mainly through efficiency, of the tourism destination in order to identify the best practices (benchmarks) and provide managerial recommendations to decision makers. Through various actors and different scales of the French territory, we intend to raise several issues related to performance optimization, a core research problem in management. The main purposes of this thesis lie in the use of decision-making with quantitative methods for tourism management.

M-Tech Tourism Management / Residents’ attitudes towards and opinions about tourism is important as they are the ones dealing directly or indirectly with tourists and the development of the industry. As one of the key stakeholders their support is needed to grow the industry in a sustainable manner. For South Africa as a developing country tourism is one of the focus areas of development. This growth is supported by a number of initiatives to create more (but also more sustainable) tourism destinations especially for small towns such as Parys (Free State; South Africa). The primary objective was to analyse the social effects of tourism and determine the factors influencing these effects on the local community of Parys, located in the province of the Free State. This was done by conducting an empirical study among residents in Parys. The questionnaire was developed based on similar research done in other communities. The questionnaires were captured in Microsoft Excel and analysed in the IBM Statistical Package for Social Sciences (SPSS v 23.0). From a negative point of view residents highlighted the increase in prices of goods and services due to tourism development. From a positive perspective residents felt that the development of tourism lead to more opportunities for people to have fun, more tourists visit the area and the image of Parys has improved. From the factor analysis for social effects the following factors were evident: Business and community effects, Negative social effects, Opportunities for residents, Environmental effects and Cost of living effects. The latter two factors were rated the highest and thus residents felt that tourism lead to an effect on the environment and an effect on their cost of living. This should be monitored so that residents remain positive and do not start to blame tourists for negativities happening in Parys. When analysing the image of Parys from the perspective of the residents the factor analyses revealed three factors namely Infra- and suprastructure, Nature and cultural attractions and Hospitality of which they felt the strongest about the first and the last factor. Clearly from the results these residents enjoy staying in Parys, do not consider tourists to be a threat and welcomes visitors to the area. The social effects of tourism development is, to a certain extent, influenced by gender, language, level of education, age and number of years living in Parys. Overall it can be concluded that residents are fairly happy with tourists visiting Parys and the development taking place due to tourism. They are aware of the negative impacts but the positive impacts currently outweigh the negative impacts. It is recommended to include residents in the development process or at least keep them aware of what is happening, why it is happening and what opportunities it might bring to them. The results of this study differ from that of others indicating that communities are unique and there are unique aspects influencing their opinions regarding the social effects of tourism. The researcher recommended that the private and public sectors of Parys should continue their current practices to uphold the positive attitudes but also consider options where residents can become more involved in the development of the industry.