雖然Hans Selye曾經說過：壓力也是生活的調味料，大家也承認壓力亦像錢幣有兩面一樣具有「正面效應」：如，努力工作，但是迄今之研究者仍然一致強調工作壓力對警察的「負面效應」。樂觀者見到玫瑰的美，悲觀者卻只看到它的刺。由於壓力不可避免，所以與其咀咒黑暗，不如點燃蠟燭，化壓力阻力為成功助力。基於此一觀點，本研究之目的，在於找出警察人員工作壓力的「正面效應」和個人工作績效之間的關連，以提出增進工作壓力的「正面效應」之實務性建議，來預防工作壓力的「負面效應」和改善個人工作績效。 本研究以台北市政府警察局交通警察大隊為研究母體，包括有三個直屬分隊和配置十四個分局中的交通分隊。本研究採用自編之量化問卷做普測式之調查，共發出問卷882份，回收732份，有效份數包含三線一星大隊長、二位二線四星副大隊長等計有576份，總體有效比率為78.8﹪。問卷調查所得之資料，以SPSS for Windows 9.0套裝軟體進行統計分析和檢驗研究假設。 研究發現計有21項，其中： 一、工作壓力的「正面效應」之因素為工作特性和角色、家計和家人期望、生涯發展、組織氣氛等四項； 二、壓力調節因子的因素為個人對壓力的管理、組織對壓力的管理、個性堅毅程度等三項； 三、未婚（含離婚）、年資6-10年、一線三星等三項警察人員的工作壓力的「正面效應」的得分和個人工作績效的得分最低； 四、多變數分析發現，以組織對壓力的管理、個人對壓力的管理、組織氣氛、個性堅毅程度、和家中有需要我親自照顧的老人或孩童等五項為預測警察人員個人工作績效的顯著因素，五項因素共可解釋之變異量為31.0％，又以組織對壓力的管理是預測警察人員個人工作績效的最重要的因素； 五、較有工作壓力感受者，其工作壓力的「正面效應」比較低； 六、較有憂鬱及自殺傾向者，其個人工作績效比較低； 七、電腦雖已廣泛使用，基層員警的文書作業仍然過多； 八、基層員警對執法工作仍有熱忱，但有心無力。 根據研究發現，提出15項實務上、5項未來實證研究上的建議，供警察組織、警察單位主管、警察人員個人，以及未來研究者參考。 關鍵字：交通警察、工作壓力、正面效應、工作績效、壓力管理 / Hans Selye ever said that stress is the spice of life,although current researchers consistently emphasized its negative effects on police officers.Admittedly,work stress could result in positive effects such as working harder.From this point of view,the aim of this study is to find out the relationship between the positive effcets of work stress and individual job performance of Taipei City traffic police officers. The population of this study is the police officers in Taipei City Police Department,Traffic Division,including 3 direct affiliated teams＆14 traffic police squads of regional police districts.This study adopted a general survey,using a self-edited quantitative questionnaire.Of the 882 questionnaires sent out,732 were returned,among which 576 were valid,including the commander＆the 2 deputy commanders.The returning rate of valid questionnaires was 78.8﹪.The data were analyzed with SPSS for Windows 9.0 edition. This study has 21 items of findings.For example： 1. The four factors of the positive effcets of work stress were job characteristics and police role,household and expectations from family,career development,and organizational atmosphere. 2. The three factors of the moderators of the stress response were individual management of stress, organizational management of stress,and hardiness. 3. Married Status of Single（unmarried or divorced）,six to ten years of service,and street-level police officers got the least average score not only on the positive effcets of work stress item but also on individual job performance item. 4. The results of multiple regression analysis indicated that organizational management of work stress,individual management of work stress, organizational atmosphere,hardiness,and taking care of the elderly and children were the significant influencing factors of individual job performance.These five factors could explain the 31.0﹪of the total variance.The factor of organizational management of work stress was the most important predictable one. 5. Those who perceived more work stress would get less scores on the positive effcets of work stress item. 6. Those who were liable to be in depressive mood or to commit suicide would get less scores on individual job performance item. 7. Street-level police officers still have to do excessive paperwork,although computers are widely used in their office. 8. Street-level police officers still have great enthusiasm about enforcement task,although they found that they could do little for it. Based on the findings in this study,15 pieces of advice about how to impove police， job performance were submitted to police policy-makers,police supervisors and police officers；besides,5 aspects of future study were noted so that researchers could take advantage of one or all of them. Key Words：Traffic Police Officer,Work Stress, Positive Effects, Job Performance,Stress Managemant

Made available in DSpace on 2016-04-27T19:31:06Z (GMT). No. of bitstreams: 1 Icaro Picerni.pdf: 2363875 bytes, checksum: be46e722144c3ec41ec60caac14a35be (MD5) Previous issue date: 2015-04-29 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This work aims to study the television series O Vigilante Rodoviário in dialogical and synchronous way. In the first field, we studied their relations with the literary narrative, as the melodrama, through the affiliation to the classic Hollywood movies. In the second field, we analyzed the ways of Brazilian television, a period marked by many trials and fed by numerous serial American productions vying with national programs. Surviving after the bankruptcy of Film Company Maristela, Ary Fernandes and Alfredo Palacios created a television series that attracted the interests of the multinational Nestlé and that was broadcast on TV Tupi. This process does reflect on what being a pioneer within an even television in training and shows how the work sought to fit into hegemonic discourses to share some values with the urban middle class, who owned public capital to acquire an expensive receiver and inaccessible to the masses and do not constitute, therefore, a product of the culture industry. Internally, the representations of the series were studied in their cultural and pedagogical dimension. There is in it a Manicheans view of the world according to which the criminal evil never triumphs. On the other hand, the show presents the viewer values as legalism, respect for elders and hierarchies, the love of animals, the importance of collective security and the exaltation of the São Paulo State Highway Patrol. O Vigilante Rodoviário, on the one hand, conveys values of the urban upper middle class, and on the other, was established as an attempt to create a national industry pioneer series of programs. It can be seen as a quest to recover the national cinema, but limited by competition from American cinema hegemonic even in Brazil / Este trabalho tem como objetivo estudar o seriado televisivo O Vigilante Rodoviário nos sentidos dialógicos e sincrônico. No primeiro campo, levantamos suas articulações com a narrativa literária, como o melodrama, passando pelas filiações ao cinema clássico hollywoodiano. No segundo campo, analisamos os caminhos da televisão brasileira, numa fase marcada por diversas experimentações e alimentada por inúmeras produções americanas seriadas que disputavam com os programas nacionais. Procurando sobreviver após a falência da Companhia Cinematográfica Maristela, Ary Fernandes e Alfredo Palácios criaram um seriado televisivo que atraiu os interesses da multinacional Nestlé e que foi transmitido pela TV Tupi. Esse processo faz refletir sobre o que é ser um pioneiro no interior de uma televisão ainda em formação e mostra como a obra procurava se encaixar em discursos hegemônicos ao compartilhar alguns valores com a classe média urbana, público que possuía capital para adquirir um aparelho receptor oneroso e inacessível às massas, não se constituindo, assim, um produto da indústria cultural. No âmbito interno, as representações do seriado foram estudadas em sua dimensão cultural e pedagógica. Há nele uma visão maniqueísta sobre o mundo segundo a qual o mal criminoso jamais triunfa. Por outro lado, o seriado apresenta ao telespectador valores como o legalismo, o respeito aos mais velhos e às hierarquias, o amor aos animais, a importância da segurança coletiva e a exaltação da Polícia Rodoviária do Estado de São Paulo. O Vigilante Rodoviário, portanto, de um lado, transmite valores da alta classe média urbana e, do outro, constituiu-se como uma tentativa de criar uma indústria nacional de programas seriados de forma pioneira. Ele pode ser visto como uma busca por recuperar o cinema nacional, mas limitada pela concorrência do cinema norte-americano hegemônico até mesmo no Brasil

The main purpose of this study is to explore the role spirituality plays in the coping of traffic officers within the South African Traffic Services. A sample of ten traffic officers participated in the study, and data was obtained by means of open-ended questions during in-depth and semi-structured interviews. The literature review aimed to conceptualise spirituality, to conceptualise coping, and to theoretically explore the role of spirituality in the coping of traffic officers. Specific aims for the empirical study were: to gain a better understanding of how traffic officers experience the role of spirituality in coping with their role within the South African context; to provide a framework that can assist with creating an understanding of the role spirituality plays in coping as a traffic officer; and to formulate recommendations for possible future research that explores the role of spirituality in the coping of traffic officers within the discipline of Industrial and Organisational Psychology, more specifically in employee and organisational wellness, and career counselling. The research findings showed that traffic officers in the sample all utilised spirituality in the workplace to various extents, and that they exhibited adaptive coping abilities when doing so. They associated less spirituality or a lack of spirituality with weaker coping abilities. It was found that spirituality in the traffic officers is informed by a foundation of spirituality or religion, purpose to their work and life, their connection to their spiritual source, and the fruits of spirituality. Their coping ability was influenced by upbringing and background, by stressors from their work environment and by coping mechanisms. The role of spirituality in the coping of traffic officers culminated in their ability to interpret the meaning of spirituality, and then to implement spirituality in order to cope. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)

The purpose of this research was to investigate how members of the Tshwane Metropolitan Police Department (TMPD) perceive crime prevention within the context of metropolitan policing. Based on the social constructionist paradigm, the researcher collected data relating to the crime-prevention phenomenon from all rank groups within the organisation by making use of various focus-group and in-depth interviews. Collected data were transcribed, coded, analysed and arranged into themes, subthemes and categories. This analysis indicated that various opinions as to how the crime-prevention phenomenon applies to a metropolitan police department (MPD) currently exist within the Tshwane Metropolitan Police Department. Various opinions were identified as to why a MPD was created, what the focal point of a MPD should be and what the current focal point of the TMPD is. Participants had different views on how a MPD should participate in functions like road-traffic and by-law policing, and how these functions contribute to crime prevention. Crime prevention proved to be an ambiguous term indeed, as no common understanding of this complicated phenomenon could have been identified amongst participants. It seemed that participants were not familiar with the crime-prevention capabilities of the organisation as they advocated a comprehensive participation in crime-prevention models like situational crime prevention, social crime prevention, crime prevention through environmental design, and crime prevention through effective criminal justice, while the organisation can actually participate in these crime-prevention models only to a very limited extent. The lack of a central philosophy or strategy that describes how the TMPD should conduct its business became evident during the study, and resulted in an organisation with no uniform understanding of crime prevention. Consequently, crime prevention means different things to different members of the TMPD. / Police Practice / M. Tech. (Policing)

This study followed a qualitative research approach, and semi-structured interviews regarding the subject matter were conducted with the knowledgeable and experienced respondents in the Gauteng traffic-related departments. A literature review was also conducted to provide a comprehensive understanding of the research problem in both local and international context. The research stresses the fact that motorists are continuing to lose their lives on Gauteng province, as a result of violent traffic disputes, therefore people suffer financial, physical, psychological as well as social effects as a consequence of such actions. The findings revealed that all the traffic stakeholders are working cooperatively towards implementing the crime prevention strategic plans, but for policing road rage in particular there is no specific strategy in action. In addition, this study reveals that it is impossible for the traffic police to curb road rage incidents because the latter occur as a result of unpredictable human behavior. / Police Practice / M. Tech. (Policing)

Text in English, with summaries in English, Xhosa and Zulu / This research was directed towards investigating if the metropolitan police mandate, as it is collectively perceived by senior metropolitan police officials in Gauteng, is constructive and aligned to the notion of a democratic South Africa. Qualitative data was collected from all metropolitan police departments in Gauteng through an extensive series of semi structured interviews. By adopting a phenomenographic research approach, collected data was transcribed, analysed and hierarchically arranged into a variety of qualitatively different but intrinsically related categories of description. From these categories of description, multiple collective understandings relating to democracy in South Africa, democratic policing and the metropolitan police role emerged. Further analysis revealed that the senior metropolitan police managers collectively fosters a significantly limited understanding of democracy, predominantly based on rudimentary and general democratic principles and values. The collective understanding participants held in relation to democratic policing was also significantly rudimentary and limited, as it principally revolved around the notion of police accountability. Again, the absence of an explicit relationship between participants and South Africa’s democracy was notable. Sequentially, it emerged that participants predominantly do not understand or perceive the metropolitan police department or its mandate as is appropriate within the framework of South Africa’s constitutional democracy. The democratic features of a preventative and proactive focus, objective professionalism and individual and situational responsiveness are thus remarkably absent from these departments. Subsequently, the metropolitan police mandate, as it is collectively perceived by senior metropolitan police officials in the Gauteng Province, is neither appropriate nor constructive to a democratic South Africa. / Olu phando lwalujoliswe ekuphandeni ukuba ingaba igunya lamapolisa esixeko, njengoko libonwa njalo ngawo wonke amagosa aphezulu obupolisa besixeko eGauteng, liyakha kwaye lingqamene na nombono woMzantsi Afrika wedemokhrasi. Kwaqokelelwa iinkcukacha zolwazi lomgangatho kuwo wonke amasebe amapolisa esixeko eGauteng, oko kusenziwa ngothotho lodliwano ndlebe olunzulu nolungaqingqwanga ncam. Kwasetyenziswa indlela yophando ejonga iimeko ngobunjalo bazo, iinkcukacha zolwazi ezaqokelelwayo zahlalutywa zacwangciswa ngokwamanqwanqwa olandelelwano, zangamaqela enkcazelo aneempawu ezingafaniyo nangona zizalana. Ukususela kula maqela enkcazelo kwaqondakala iqela lezimvo eziphathelene nedemokhrasi eMzantsi Afrika, ukugcina umthetho ngokwedemokhrasi kwaze kwavela indima yamapolisa esixeko. Uhlalutyo lwaqhuba lwavelisa ukuba abaphathi bamapolisa esixeko ewonke abonakalisa ukungayiqondi kakuhle idemokhrasi, ikakhulu asekeleze iinqobo ezingacolekanga zedemokhrasi. Uluvo lwabo bonke abathathi nxaxheba xa luthelekiswa nokugcina umthetho ngokwedemokhrasi lwafumaniseka ukuba nalo alucolekanga ngaye lulwazana oluncinci, kuba lwalungqonge ingcinga yokuba amapolisa amele izenzo zawo. Ngaphezu koko, kwaqapheleka ukungabikho kobudlelwane phakathi kwabathathi nxaxheba nedemokhrasi yoMzantsi Afrika. Okulandelayo yaba kukuqaphela ukuba abathathi nxaxheba abaliqondi iSebe okanye igunya lamapolisa esixeko njengoko libekiwe kwisakhelo sedemokhrasi yoMgaqo Siseko yoMzantsi Afrika. Azikho kwaphela kula maSebe iimpawu zedemokhrasi zokuthintela nokulungiselela kungekaqhambuki bubi, ukusebenza kakuhle nokuvelela izinto macala onke kwanokukwazi ukusabela kwimeko ethile. Ngoko ke, igunya lamapolisa esixeko, njengoko libonwa njalo ngawo wonke amagosa aphezulu amapolisa esixeko kwiPhondo iGauteng, alifanelekanga kwaye aliwakhi uMzantsi Afrika wedemokhrasi. / Lolu cwaningo lwaluqondiswe ekuhloleni ukuthi isijubo samaphoyisa edolobhakazi, ngendlela esibonwa ngayo yizikhulu zasemaphoyiseni edolobhakazi eGauteng singesakhayo na nokuthi siyahambisana yini nombono weNingizimu Afrika yentando yeningi. Imininingwane yocwaningo emayelana namaqiniso yaqoqwa kuyo yonke iminyango yamaphoyisa edolobhakazi eGauteng ngokusebenzisa uchungechunge olubanzi lwezingxoxo ezihleliwe. Ngokulandela indlela yocwaningo ebheka ukuthi abantu bacabangani noma bayithola injani into ethile, imininingwane eqoqiwe yashicilelwa yaba ngumbhalo, yahlaziywa yabe seyihlelwa ngokulandelana kokukhula kwayo yaba yizinhlobonhlobo zemikhakha yencazelo engamazingahle ahlukahlukene kodwa futhi zibe zihlobene ngokwemvelo. Kule mikhakha yencazelo, kuvele ukuqonda okwahlukene kaningi eqoqweni elilodwa ngokufanayo maqondana nentando yeningi eNingizimu Afrika, ukuqapha okuhambisana nentando yeningi kanye nendima edlalwa ngamaphoyisa edolobhakazi. Olunye uhlaziyo luveze ukuthi izikhulu zasemaphoyiseni edolobhakazi, ngokuhlanganyela, zinokuqonda okunomkhawulo maqondana nentando yeningi, ikakhulukazi kokuphathelene nemigomo nezimiso ezejwayelekile zentando yeningi. Ukuqonda kweqoqo lababambiqhaza ngokuhlanganyela maqondana nokuqapha okuhambisana nentando yeningi nakho kwaba ngokwejwayeleke kakhulu futhi kwaba nomkhawulo, njengoba kwakugxile kakhulu embonweni wokuziphedulela kwamaphoyisa. Kanti okunye, ukungabi khona kobudlelwano obucacile phakathi kwababambiqhaza kanye nentando yeningi yeNingizimu Afrika nakho kwabonakala. Okwalandela lapho kwaba ngukuthi ababambiqhaza abaningi abaqondi kahle kumbe babona umnyango wamaphoyisa edolobhakazi noma isijubo sawo njengefanelekile ngokohlaka lwentando yeningi yeNingizimu Afrika elandela umthethosisekelo. Ngakho-ke, izinto ezihambisana nentando yeningi maqondana nokugxila ekuvimbeleni nasekwenzeni izinto ngaphandle kokutshelwa, ukuqeqesheka kahle ngokubheka wonke amacala kanye nokubhekana nezinto eziqondene nomuntu ngamunye noma nezimo, azitholakali kule minyango. Ngenxa yalokho, isijubo samaphoyisa edolobhakazi, ngendlela esibonwa ngayo yizikhulu zasemaphoyiseni edolobhakazi esifundazweni saseGauteng, singesingafanelekile nesingakhi eNingizimu Afrika yentando yeningi. / Police Practice / D. Lit. et Phil. (Police Science)

The purpose of this research was to investigate how members of the Tshwane Metropolitan Police Department (TMPD) perceive crime prevention within the context of metropolitan policing. Based on the social constructionist paradigm, the researcher collected data relating to the crime-prevention phenomenon from all rank groups within the organisation by making use of various focus-group and in-depth interviews. Collected data were transcribed, coded, analysed and arranged into themes, subthemes and categories. This analysis indicated that various opinions as to how the crime-prevention phenomenon applies to a metropolitan police department (MPD) currently exist within the Tshwane Metropolitan Police Department. Various opinions were identified as to why a MPD was created, what the focal point of a MPD should be and what the current focal point of the TMPD is. Participants had different views on how a MPD should participate in functions like road-traffic and by-law policing, and how these functions contribute to crime prevention. Crime prevention proved to be an ambiguous term indeed, as no common understanding of this complicated phenomenon could have been identified amongst participants. It seemed that participants were not familiar with the crime-prevention capabilities of the organisation as they advocated a comprehensive participation in crime-prevention models like situational crime prevention, social crime prevention, crime prevention through environmental design, and crime prevention through effective criminal justice, while the organisation can actually participate in these crime-prevention models only to a very limited extent. The lack of a central philosophy or strategy that describes how the TMPD should conduct its business became evident during the study, and resulted in an organisation with no uniform understanding of crime prevention. Consequently, crime prevention means different things to different members of the TMPD. / Police Practice / M. Tech. (Policing)

This study followed a qualitative research approach, and semi-structured interviews regarding the subject matter were conducted with the knowledgeable and experienced respondents in the Gauteng traffic-related departments. A literature review was also conducted to provide a comprehensive understanding of the research problem in both local and international context. The research stresses the fact that motorists are continuing to lose their lives on Gauteng province, as a result of violent traffic disputes, therefore people suffer financial, physical, psychological as well as social effects as a consequence of such actions. The findings revealed that all the traffic stakeholders are working cooperatively towards implementing the crime prevention strategic plans, but for policing road rage in particular there is no specific strategy in action. In addition, this study reveals that it is impossible for the traffic police to curb road rage incidents because the latter occur as a result of unpredictable human behavior. / Police Practice / M. Tech. (Policing)

D. Litt. et Phil. / This report presents the findings of a study conducted in February-March 1995, involving 109 members of different emergency services from three regions: Pretoria, Durban and Cape Town. The emergency services included in the study were three units of the South African Police Service (Visible Policing, the Internal Stability Unit and the Flying Squad), provincial fire and ambulance services, and municipal traffic services. The aims of the study were to: (1) describe the underlying causes of stress in the emergency services; (2) establish how stress is currently being dealt with by members and identify the structures and support systems available to assist members with stress-related problems; (3) identify constructive and destructive, effective and ineffective mechanisms used by members to cope with their stress, and (4) suggest solutions to problems experienced in managing stress in the emergency services. The study investigated stressors of SAPS members under the following themes: (1) public image of the SAPS, (2) management style in the SAPS, (3) communication in the SAPS, (4) working environment in the SAPS, (5) working conditions and remuneration packages, (6) distinct characteristics of the work of SAPS members, and (7) the priorities set by SAPS members that need to be addressed in order to reduce their level of stress. The stressors of members of the fire and ambulance services were dealt with under the following themes: (1) utilisation of manpower in the organisation, (2) training provided to members, (3) management style in the fire and ambulance services, (4) distinct characteristics of the work of members of the fire and ambulance services, (5) remuneration packages, and (6) the priorities set by members that need to be addressed in order to reduce their level of stress. The stressors of members of the traffic services were dealt with under the following themes: (1) the public image of the traffic services, (2) distinct characteristics of the work of traffic officials, (3) communication in the traffic services, (4) working conditions and remuneration packages and (5) the priorities set by members that need to be addressed in order to reduce their level of stress. Regarding the support members of the emergency services receive within their organisations for managing stress, a number of sources of support were mentioned, such as social workers, psychologists and chaplains in the SAPS, support by supervisors, debriefing after traumatic events, stress management training, nursing sisters at ambulance stations, drinking and socialising, with the biggest form of support being "buddies". Regarding the co-operation between members of the different emergency services, the perception was that there was a very good relationship and good co-operation. Number of problems experienced in their day-to-day contact with each other were however mentioned.

Text in English / An improved roads and public transport system also referred to in this research as road-transport, is strategic to economic growth in countries worldwide. This is why the improvements relating thereto have been prioritised by governments in developing economies such as South Africa. The problem that therefore informed the research in this study is that ever since the improvements on road-transport in South Africa, the implications thereof on the role of the Tshwane Metropolitan Police Department (TMPD) have not been studied, to understand the associated dynamics. The dynamics relate to how the road-transport improvements have swayed the role of law enforcement in the City of Tshwane. To unpack the dynamics, the study posed the question: What are the implications of the road-transport improvements on the role of the TMPD? In an attempt to answer this question, the study premised itself on exploring one primary aim, which is: to explore the implications of the road-transport improvements, on the role of the TMPD. To operationalise this aim, the study used three research objectives, which are: to describe the road-transport improvements In South Africa; to explain the role of the Tshwane Metropolitan Police Department; as well as to identify factors that hinders the effectiveness of the TMPD. The research used a qualitative approach wherein primary data was collected using interviews. The research showed that road-transport improvements in South Africa can be summarised into two categories. These are traffic improvements and improvements in public transport. The research also found that the role of the TMPD include traffic policing, by-law enforcement, crime prevention, crime Investigation and crowd management. Although the role of the TMPD is regulated properly, the study shows that this law enforcement agency was constrained by a number of challenges. The challenges include: lack of clarity in their crime prevention mandate; limited investigative powers; balancing their enforcement and crime prevention mandates; poor training in crowd management; staff shortages; resource problems; and administrative challenges. To deal with the problems thus requires strong management and leadership within the institution. / Police Practice / M. Tech. (Policing)