It is analysis of reasons of conflicts among tourism organizations’ personnel and solutions. The questions is what possible reasons of conflicts can occur among tourism organizations’ employees and what possible solutions are there. Conflicts exist and it is necessary to analyze them, so that they wouldn’t impede to achieve the best selling results and organization could achieve more solid intercommunication goals. Subject of the paper - reasons of conflicts among tourism organizations’ personnel. Aim of the paper – to study reasons of conflicts among tourism organizations’ employees, which cause problems in achieving organization’s goals and to analyze possible solutions. Hypothesis of the paper – in every environment individuals face conflicts while they communicate. So it is possible to raise a hypothesis that conflicts also occur in tourism organizations, and part of them can be seen as negative result and unpleasant collision between the head and employees. Reasons of the conflicts can be: non-adequate perception of goals and values of the head and employees, organizational questions, lack of resources and psychological problems of communication. Tasks: To analyze definition of the conflicts, to survey the concept, nature and types of the conflict; to give theoretical basis for reasons of the conflicts and to discuss possible solutions; to get acquainted with the process of tourism organizations’ activity, participants, places of possible conflicts; to analyze reasons... [to full text]

Tyrimo objektas – Lietuvos turizmo organizacijų kultūra. Tyrimo problema. Organizacijų kultūra turi svarbią reikšmę įvairiems organizaciniams procesams. Turizmo organizacijų kultūros modelio formavimas yra svarbus, bet kartu ir problemiškas dėl didelės organizacijų kultūros sampratų, klasifikacijų ir modelių įvairovės. Č. Purlys (2009) pažymi, kad tokie organizacijų veiklos efektyvumo veiksniai, kaip organizacijų kultūra ir deklaruojamos vertybės, lieka iki galo neištirta moksline problema. Pagrindiniai tiriamieji klausimai: a) kokie organizacijų kultūros bruožai ir kaip stipriai jie išreikšti turizmo organizacijose; b) kokios organizacijų kultūrinės vertybės yra būdingos turizmo organizacijoms; c) koks modelis geriausiai atspindėtų turizmo organizacijų kultūrą Lietuvoje. Tyrimo tikslas – remiantis organizacijų kultūros teorine samprata ir organizacijų kultūros ypatumų turizmo srityje teorine analize, įvertinti turizmo organizacijų kultūros lygį, pateikti teorinį organizacijų kultūros modelį ir jį rekomenduoti Lietuvos turizmo organizacijų konkurencingumui didinti. Šiam tikslui pasiekti keliami uždaviniai: 1) nustatyti ir išanalizuoti turizmo organizacijų kultūros ypatumus; 2) nustatyti ir išanalizuoti turizmo organizacijų kultūrines vertybes; 3) pasiūlyti turizmo organizacijų kultūros projektinį modelį, siekiant stiprinti Lietuvos turizmo organizacijų kultūrą. Tiriamąją imtį sudarė 64 respondentai, dirbantys turizmo sektoriuje (53 moterys ir 11 vyrų), kurie dirba 8-iose... [toliau žr. visą tekstą] / The subject of the study – the culture of tourism organizations in Lithuania. The problem of the study. The organizational culture is very important for many organizational processes. The creating of tourism organizations culture model is very important and very complicated at the same time, because there are so many different conceptions of organizational culture, classifications and models. Č. Purlys (2009) said, that factors of organizations activity effectiveness, such as organizational culture and cultural values, is still unsearchable scientific problem. The main research questions: a) what kind of organizational culture traits and how deep they are expressed in tourism organizations; b) what kind of organizations‘ cultural values are typical for tourism organizations; c) what kind of model would describe the tourism organizations culture in Lithuania the best. The aim of the study – to evaluate the level of culture in tourism organizations, based on organizational culture theoretical conception, to create theoretical model of organizational culture and propose it to enhance the competitiveness between tourism organizations in Lithuania. To reach the aim of the study we set the tasks follow: 1) to assess and analyse the peculiarities of culture in tourism organizations; 2) to assess and analyse the cultural values of tourism organizations; 3) on purpose to reinforce the culture of Lithuanian tourism organizations, to propose a project-based model of culture in tourism... [to full text]