In response to the rapidly growing global environmental problems many call for changes in how individuals should deal with the environment. An important aspect of moving towards an environmentally sustainable world is to promote pro-environmental consumer behavior. Against this background, the purpose of this study is to conduct a literature review to identify social and psychological factors that influence environmental behavior and use these as a basis for an empirical study in Abu Dhabi, United Arab Emirates, for analyzing current behavioral patterns between population groups. The findings suggest that willingness to sacrifice for the environment, perceived behavioral control of environmental problems and the feeling of responsibility of environmental problems are significantly positively related to environmental behavior in Abu Dhabi. It was evaluated that younger age groups, very low and very high income groups, people from developing nations and low education groups are performing worse in environmental behavior than older age groups, middle income groups, people from developed nations and high education groups. Furthermore, it was concluded that the general level of environmental behavior is low. This is ascribed to a lack of facilities supporting environmental behavior in Abu Dhabi, and a lack of environmental values in the country. Policies aimed at promoting environmental behavior should aim at changing the attitudes and values regarding the environment of the society. Such policies should be tailored for specific population segments.

Banking services are perhaps the largest industry that caters to -the needs of various segments of the population reflecting the diverse Diasporas of the society. Moreover, perceived service quality tends to play a significant role in high involvement (high interaction between customers and service providers) industries like banks. Also, banks often have long-term business relationships with customers. In addition, the banking sector is large enough to capture and represent almost all the critical features of the customer-perceived service quality and the critical dimensions of excellence that the management may have to encounter, in order to effectively manage a service organisation. . However, there is considerable lack of literature with respect to service industry management, especially in the banking industry of developing economies. Therefore an analysis of banks in the UAE from a 'service-quality perspective' may sound interesting at this juncture. Such an investigation is vital for the bankers in order to enhance their business performance. The main objective of this research is to develop a theoretical framework to understand and explore CSFs for banks that succeed in the field of TQM and to identify marketoriented activities that are affected by the use of this approach. This research adapts an interdisciplinary approach that makes use of TQM, service quality, IT, and information systems literature. It takes a holistic view of TQM in the banking sector and considers the different stages of implementation and implications of the TQM. The research design involves a combination of quantitative and qualitative methodologies to incorporate: (1) TQM development; (2) the identification of key TQMsuccess factors commonly cited in the literature, and endorsed by practitioners and experts as important to effective TQM implementation; (3) an in-depth case studies. approach to understand how TQM processes, and critical success factors identified are addressed and implemented; and (4) the possible impact of TQM practices on efficiency. Furthermore, the research framework, which emerged from the literature search, is tested and validated by rigorous quantitative analysis using SPSS. The statistical analysis using Factor Analysis, Regression Analysis, One-Sample Test and Ranking Analysis to test a series of relationships and research constructs to provide solid support for the resulting relationships. i The study has identified twelve CSFs for the successful implementation of TQM: (1) Top Management Support, (2) Strategy, (3) Continuous Improvement, (4) Benchmarking, (5) Customer Focus, (6) Quality Department, (7) Human Resource Management, (8) Quality Technology,. (9) Service Design, (10) Employees, (11) Servicescapes, (12) Quality Systems. Furthermore, it *has been found that the organisational experiences of TQM implementation in-the service- sector in UAE are far from being mature. There is a lot of evidence with reference to the survey results and case studies presented in this study that TQM is still a new management concept, and is widely unknown. In many cases, there is some reluctance to introduce it. . The study has pointed out the CSFs for successful TQM implementation because it is vital for organisations to capture the minds of everybody, starting at the top and permeating throughout the whole organisation and beyond. The philosophy maintains that an organisation's primary objective is to enhance its ability to meet customer requirements by improving the quality of its services. People are the most important management resource and ultimate goal of business. TQM generally means a quest for excellence, creating the right attitudes and controls to make prevention of any possible errors, and optimise customer satisfaction by increased efficiency and effectiveness. Further, this study points out TQM as being an organisation-wide activity which has to reach every employee. Therefore, TQM has been an. approach for continuously improving the quality of services delivered through the participation at all levels and functions of the organisation. From this study, it is evident that the effectivetransformation to TQM has been linked to the extent to which firms implement certain CSFs. This study contributes to the emerging literature on TQM in banking sector in a number of specific ways: (1) It provides new theoretical grounds for studying TQM in banking sector in the context of CSFs that affect competition in the dynamic marketplace; (2) It computes and analyses the total quality management indices with respect to the 16 factors which have been developed from the literature for the banking industry as a whole; (3) It ascertains the level of TQM implementation in the UAE banking scene; (4) It Offers key insights on the criticality of the different TQM dimensions with respect to the banking sector in UAE and (5) It provides a foundation and proposals for future research and investigation.

This thesis analyzes the unexplored space that Iranian expatriates occupy in Persian Gulf Arab States, specifically Bahrain and the United Arab Emirates. It argues that culturally ascribed markers such as ethnicity, language, clothing, gender, religion, historical factors and nationality combine to produce hybrid Gulf Iranian identities among Iranian expatriates. The thesis performs an analysis of Iranian expatriate individuals' situations and conditions in the above societies and assesses the level of cross-interaction between Arabs and Iranians by building upon theories by Martinez, Hegel, Hobsbawm and Said. It concludes that studies of Iranian expatriates may not be performed in terms of Iranian or Gulf Arab identities but as a fluid synthesis of the two with sociopolitical implications for all Persian Gulf States. By understanding the Gulf Iranian expatriate community, or Gulf Iranians, we can move beyond analyses that are limited to national, ethnic and ideological lines to reevaluate Persian Gulf identities entirely.

Thesis (M.A. in National Security Affairs)--Naval Postgraduate School, March 2006. / Thesis Advisor(s): Lavoy, Peter R. "March 2006." Description based on title screen as viewed on January 16, 2008.. Includes bibliographical references (p.83-91). Also available in print.

Thesis (Ph.D.)--Aberdeen University, 2009. / Title from web page (viewed on Apr. 29, 2009). Includes bibliographical references.

Thesis (M.A. in Security Studies (Middle East, South Asia, Sub-Saharan Africa))--Naval Postgraduate School, June 2010. / Thesis Advisor(s): Looney, Robert. Second Reader: Kadhim, Abbas. "June 2010." Description based on title screen as viewed on July 9, 2010. Author(s) subject terms: Qatar, United Arab Emirates, UAE, Branch Campus, Higher Education, Arabian Gulf. Includes bibliographical references (p. 113-121). Also available in print.

Women in the United Arab Emirates (UAE) have a role to play in the development of their country’s political, economical, educational and social goals. Although, social constraints exist for women and work, they presently dominate sectors like education. A qualitative research design was employed to identify barriers, current leadership roles and the participation of national female educators in the decision-making process. Barriers to both job entry and career progression were identified. In particular, married educators with children found difficulties in balancing their roles as care givers and career women. Educational leaders used transformational leadership styles, were considered role-models and contributed to decision-making by providing quality decisions based on their experience and expertise. Strategies to assist women in overcoming barriers are recommended because when women start forming an integral part of the workforce, their empowerment and their input in terms of leadership will be a key factor for the UAE government’s goal of Emiratisation. / Educational Studies / M.Ed.

Being a rapidly developing country the United Arab Emirates (UAE) has realised the need for highly qualified and properly skilled manpower to cope with the country‟s ambitious development plans. This has resulted in high investments in education and training in the UAE. The government facilitated high technological tools for education. These tools suffered from underutilisation and a failure to be properly integrated in the curricula. The literature review indicates that today‟s knowledge-driven economy demands a workforce equipped with complex skills such as creativity and collaboration. Universities must not only teach the necessary technical skills and knowledge, but also the culture of creativity and teamwork. The learning theories emphasise the importance of learning by doing and collaboration processes to achieve effective learning. Learning theories also emphasise the importance of teaching creative skills to the students. These approaches are congruent with use of technologies, such as visual design studio (VDS), for the purpose of architecture education in design courses, but such use is lacking in the UAE. The present research focuses on implementing and evaluating technologies such as the VDS in architecture education in an attempt to formulate a framework for implementing technologies combined by creative and collaborative skills in the UAE. Since implementing a new technology into education practice is complex task, this work will formulate a framework that will help in shifting from the traditional learning to learning with technology. This work will take into consideration factors such as pedagogical issues, collaboration creative work and architecture practice and industrial needs in the UAE. The aim of the current research is to formulate a framework for implementing VDS at the conceptual end of the architecture design education in the UAE. This research will apply an action research method framework. The action research will be generated into three phases. Each phase will consist of three stages, the descriptive stage which will analyse the need and criteria of the method, the constructive stage which will include the process involved in constructing the framework and the evaluative stage which will include the testing and evaluation. The resulting framework should satisfy the UAE‟s needof advanced technological tools for enhancing design education taking in consideration the socio-cultural dimension of the UAE. As technology is changing rapidly; future research should concentrate on adding further technological tools such as mobile learning. Also as this work provided a framework for integrating technology in architecture design education, yet it is not limited to this discipline only. Other disciplines could benefit from this emerging model and further research could be conducted.

This thesis examines the implementation and effectiveness of Value Engineering in the United Arab Emirates and is restricted to major building construction projects. The aim of the reasurch is to investigate possible areas of improvement and could potentially enhance the effectiveness of the managent and control of the Value Engineering process, for building construction project in the Unietd Arab Emirates. The objectives of the research is to use the data collected to formulate a model for improvement of the Value Engineering process used in building construction projects in the United Arab Emirates. Before a model to be formulated, the following hypotheses need to be addressed. - Value Engineering is currently being effectively implemented - Value Engineering currently provides tangible and measurable benefits - Current practices in the application of Value Engineering can be improved A triangulation approach is employed, with data collected using questionnaires, semi structured interviews and case studies. The data collected was analysed and critically assessed to compare the Value Engineering process conducted in the United Arab Emirates with current best practice and to identify specific area for improvement. Based on the literature review, it became evident that the following seven (7) key factors raised by the researchers were identified for the potential to effect improvements. 1. Structure and Method of the Value Engineering process. 2. Timing and execution of the Value Engineering and workshop studies. 3. Composition of the Workshop team. 4. Understanding of the Value Engineering process. 5. Value Engineering during the Construction phase. 6. Performance measurement based on costs. 7. The effect of environment and culture on Value Engineering ii A model for improving the effectiveness of Value Engineering in the United Arab Emirates was then developed, validated and refined, based on the responses of seventy two (72) experienced clients, construction professionals, value engineers, project mangers and contractors. The responses from expatriates and Emirates nationals were also compared and the following recommendations were incorporated in the model. The identified improvement into the design consultant agreement is to:- - Include Value Engineering in the overall project programme. The identified improvement recommendations for the design stages are:- 1. Conduct Value Engineering workshop by the end of the preliminary design stage. 2. Establish involvement of end-user and who has experience in construction from project management consultant or client’s representative. 3. Specific consideration of the culture and environment in the United Arab Emirates. 4. Develop management awareness and commitment. 5. Implement the new regulations to achieve certification on sustainability (Estidama). The identified improvement recommendations for the construction stages are:- 1. Conducting Value Engineering review after the award of construction. 2. Monitoring and auditing Value Engineering cost benefits. 3. Controlling variations and change orders. 4. Verifying Value Engineering recommendations adopted are achieved. 5. Cultivate company culture and environment to maximise the benefits of Value Engineering. 6. Ensure the new regulations to achieve certification on sustainability (Estidama).

The thesis is concerned with the implementation of Total Quality Management principles in a construction company in the United Arab Emirates. Three case studies regarding the progress of TQM implementation in the concerned company are highlighting successes, failures and difficulties, and are assessing results through the review of Key Performance Indicators set by the organisation. Progress in TQM implementation is externally confirmed by recognitions granted by a governmental TQM award body. Critical Success Factors, as identified through Total Quality Management literature review, are reviewed in the light of the TQM implementation experience of the company considered, and recommendations and guidelines for similar organisations are drawn from this experience.