This research project has established a new measurement model for User Empowerment as an enabler to Enterprise Systems 1 success. This study was inspired by the reported relationship between Empowerment and improved work outcomes. From this, it was hypothesised that empowering the users of Enterprise Systems during the implementation process would improve the reports of post implementation system success. A new related concept of system oriented User Empowerment was conceived. The outcomes of empowering users (increased worker effectiveness; (increased work satisfaction) conceptually resonates very closely to the outcomes of individual performance, quality of system outputs, goodness of system functionality and, on a broader level, effective use of the system to yield successful business outcomes. These latter outcomes represent the measures of Enterprise Systems success. Thus Empowerment as an independent variable, and Enterprise Systems success as a dependent variable, provided a launching platform for the study. The research model was built upon the existing research into Empowerment as articulated by Spreitzer (Spreitzer, 1996) and Thomas and Velthouse (Thomas & Velthouse, 1990) and its derived systems related construct of User Empowerment, first explored by Doll, Deng and Metts (Doll, Deng, & Metts, 2003). It used a current and validated measure of Enterprise Systems Success as developed by Gable, Sedera and Chan (Gable, Sedera, & Chan, 2003); this measure is a refinement of the Information Systems Success Model of DeLone and McLean (DeLone & McLean, 2002). 2 In order to test the relationships of Empowerment to (Enterprise) System success, the following research sub-problems were explored: * What types of Empowerment are relevant in the Enterprise System context? * Is User Empowerment different from Psychological Empowerment and if so, how? * What is the relationship between Psychological Empowerment and User Empowerment? * How can User Empowerment be measured? * What is the effect of Psychological Empowerment on Enterprise Systems success? * What is the effect of User Empowerment on Enterprise Systems success? This research project was a PhD study funded by the Australian Research Council through an industry linkage program. The industry partner in this project was SAP - the most successful vendor of Enterprise Systems. Although limited in analysis the study spanned across two industry sectors, with two Enterprise Systems (Oracle and SAP). This research was a multimethod study and involved both qualitative and quantitative phases. The multimethod included content analysis, survey, and case study. This research was led by an explorative research strategy and paid considerable attention to analysing each research method in relation to other research methods, and also in relation to the demands of the research problem. A comprehensive literature review established extant definitions and constructs for Psychological Empowerment, User Empowerment and, Enterprise Systems success. The literature review employed a formal qualitative research method, using open coding supported through the use of Nvivo, a Qualitative software package, in order to identify and derive key themes in the referent disciplines. The responses from the email survey of Information Systems researchers, and Enterprise Systems consultants were triangulated with the findings from the categorised literature review on Empowerment. This sub-study utilised WordStat software and the findings were presented at the QualIT conference (Sehgal & Stewart, 2006). Drawing from the existing perspectives on Empowerment a contextbased perspective on Empowerment was proposed by the researcher. From this work, a new working definition of (User) Empowerment was derived. This construct proposed that User Empowerment involved Computer Self-efficacy, Perceived Usefulness, Intrinsic Motivation, User Autonomy, and Problem-solving and Decision support. Psychological Empowerment involves Meaning, Self-determination, Competence, and Impact. The research project then empirically tested the relationship of both Psychological Empowerment and User Empowerment to Enterprise Systems success using a quantitative enquiry. The new User Empowerment construct was statistically tested for validity and reliability. This quantitative study found no statistical evidence for a relationship between Psychological Empowerment and Enterprise Systems success. The study findings suggest significant statistical evidence for a relationship between User Empowerment and Enterprise Systems success. Statistical analysis showed that the construct for User Empowerment was different from the construct of Enterprise Systems success. These relationships held regardless of the level of the user: senior management, operational, end users or technical. This phase of the study was presented at the Americas Conference of Information Systems (Sehgal & Stewart, 2004). This exploratory survey was followed by another industry based case study, which confirmed the results for a different industry sector and different Enterprise System. This latter study was used in an independent confirmatory factor analysis of the Enterprise Systems success measurement which was presented at the Americas Conference on Information Systems (Sehgal & Stewart, 2004) and International Conference on Information Systems (Sedera, Gable, & Chan, 2004) by fellow researchers. This research has demonstrated that User Empowerment, rather than Psychological Empowerment was significantly related to Enterprise Systems Success. The study findings identified potentially significant benefits to the Enterprise System implementing organisations as well as the Enterprise System vendor from empowering Enterprise System users. Of the reported benefits one of the relevant one was improved and positive reports about the implemented Enterprise System. Further, the study highlights the importance of context when measuring a construct such as Empowerment. There are clear practical implications for the research outcomes. These include a recommendation that training programs should ensure that users have a high degree of computer self-efficacy when using the enterprise system. The validated User Empowerment instrument will be utilised as a diagnostic tool for organisational readiness prior to an ES implementation. This would assist in benchmarking the level of empowerment and predicted Enterprise Systems success. Future research will explore the effects of an Enterprise System on the components of User Empowerment as it is conjectured that there is a reciprocal relationship between the system and user attributes of Computer Self-efficacy, Problem-solving Decision Support, and understanding of business logic.

The relationship people have to electronic devices relys on their passive acceptance rather than an understanding of their functioning – often leaving the users alientated and helpless as their products break. Which qualities do electronic artifacts need to embody in order to be repairable? As opposed to a black-box, the metaphor of a white-box can describe this repairable ideal: A white-box is meant to be opened and allows easy access to all inner parts. It is designed to communicate functions and connections and aids the user in understanding. Therefore, a white-box is designed to allow the consumer to act. How «open» can household electronics be?

In the wake of the New Public Management (NPM) era, the Act on System of Choice (LOV) was introduced in 2009. While implementation was voluntary, over 152 of the 290 municipalities had implemented LOV by 2022. The new act promised improvements in which care quality, user empowerment, and cost-efficiency were almost ensured.  However, despite its large implementation, little research has focused on evaluating the policy's outcome and the extent to which LOV fulfilled its three main objectives. In addressing this knowledge gap, this study positions LOV into the theory of choice and public administration, presenting a revisited mechanism. The study then sets out to understand whether LOV has increased care quality, user empowerment, and cost through regression analysis and interaction effects. Results from the study point towards the inability of LOV to fully deliver on its promises when the elderly population in a municipality is high.

Det finns enorma mängder data att samla in om dagens internetanvändare. Det går idag att med hjälp av människors digitala avtryck avgöra vad de har för intressen, vart de rör sig, samt hur de i framtiden kan komma att agera. I denna studie har det studerats vilken roll attityder och tidigare kunskaper om digitala fotspår har i användandet av internet. Inom ramen för denna uppsats har det också studerats om och hur teorier grundande i begreppen tillit, integritet och egenmakt har haft för inverkan på informanterna. I studien har det använts kulturella sonder för att agera provokatör och inspiratör inför de efterföljande intervjuerna. Resultatet visar att tidigare utbildning och förkunskaper om digitala fotspår har en liten till icke existerande effekt på användandet. Istället verkar det som att tidigare upplevelser och attityder kring digitala fotspår har en större inverkan på användandet av internet. / There are huge amounts of data to collect on today's internet users. Today, with the help of digital footprints, we can calculate people´s interests, where they are moving, and how they may act in the future. In this study, I look at the functions of attitudes and previous knowledge of digital footprints in the use of the internet. In the context of this essay, it has also been examined how theories founded on the concepts trust, integrity and empowerment have had an impact on the informants. In the study, cultural probes have been used to act as provocateur and as inspiration for the subsequent interviews. The result shows that previous education and knowledge for digital footprints have a small to non-existent effect on the use. Instead, it seems that previous experiences and attitudes about digital footprints have a greater impact on the use of the internet.

Context-aware applications must manage a continuous stream of context according to dedicated business logic. Research was limited on proposing frameworks and platforms that have predefined behavior toward applications. This thesis attempts to extend background works by proposing new concepts serving as foundation for a flexible approach for building context-aware applications. The thesis examines the state of the art of context-aware computing, then adopts well-established software design principles and a functional decomposition for designing a reference model for context management enabling seamless integration of context-awareness into applications. Also, the thesis studies the use of context in common applications and proposes a context-centric modeling approach which allows the creation of a graph-based representation where entities are connected to each other through links representing context. Furthermore, the context graph decouples the presentation and the semantics of context, leaving each application to manage the appropriate semantic for their context data. Case studies are conducted for the evaluation of the proposed system in terms of its support for the creation of applications enhanced with context-awareness. A simulation study is performed to analyze the performance properties of the proposed system. The result of this thesis is the introduction of a novel approach for supporting the creation of context-aware applications that supports the integration of context-awareness to existing applications. It empowers developers as well as users to participate in the creation process, thereby reducing usability issues

Les applications contextuelles doivent gérer un flux contenu de contexte selon une logique approprié. Les travaux de recherche en contextualisation se limitent à proposer des plateformes de développement proposant des mécanismes d’adaptation prédéfinie. Cette thèse se propose d’étende l’état de l’art en proposant des nouveaux concepts formant la fondation pour la création d’application contextuelles en adoptant des principes de l’ingénierie logicielle et une décomposition fonctionnelle. Aussi, cela permet l’intégration de comportements contextualisés à des applications non initialement conçus pour cela. La thèse propose une autre manière centrée-contexte permettant de séparer la représentation du contexte de son interprétation, offrant encore plus de flexibilité à la gestion de contexte. Les propositions sont analysées aux lumières d’étude de cas et de simulations. Le résultat de la thèse est l’introduction de nouvelle approche de création d’applications contextuelles qui met en avant le développeur mais aussi l’utilisateur / Context-aware applications must manage a continuous stream of context according to dedicated business logic. Research was limited on proposing frameworks and platforms that have predefined behavior toward applications. This thesis attempts to extend background works by proposing new concepts serving as foundation for a flexible approach for building context-aware applications. The thesis examines the state of the art of context-aware computing, then adopts well-established software design principles and a functional decomposition for designing a reference model for context management enabling seamless integration of context-awareness into applications. Also, the thesis studies the use of context in common applications and proposes a context-centric modeling approach which allows the creation of a graph-based representation where entities are connected to each other through links representing context. Furthermore, the context graph decouples the presentation and the semantics of context, leaving each application to manage the appropriate semantic for their context data. Case studies are conducted for the evaluation of the proposed system in terms of its support for the creation of applications enhanced with context-awareness. A simulation study is performed to analyze the performance properties of the proposed system. The result of this thesis is the introduction of a novel approach for supporting the creation of context-aware applications that supports the integration of context-awareness to existing applications. It empowers developers as well as users to participate in the creation process, thereby reducing usability issues