This thesis looks into problematic of data originating from visits of a company websites. It is partly devoted to web analytics and Business Intelligence. The aim was to create a tool for transforming and saving these data, their analysis and reporting. The product of this thesis was created for a management of a company specifically by their requests. It was made to support managerial decisions in creating a successful web strategy.

This diploma thesis is focused on the communication mix in a Czech company operating in the field of web analytics and also on its proposed design for the B2B market in England. The theoretical part is focused on the definition of marketing, international marketing, marketing and communication mix. The analytical part is focused on the characteristics of the company, analysis of the micro and macro environment, analysis of the marketing and communication mix of the company. The last part is devoted to the design of the company's communication mix for the B2B market in England. These proposals should lead to reaching new customers and possible gaining of new customers from the already mentioned market.

The fashion industry is commonly known for being responsible for large amounts of environmental damage as well as having poor working conditions. This is why many companies operating withinthe Swedish fashion industry are working with Corporate social responsibility (CSR)in orderto become more sustainable. CSR is a well-knownconcept that has been researched in many studies as well asimplemented by many companies. While there are many ways to incorporateCSRactivities, the main goal is to take responsibilityfor the actions of the company, address stakeholder interestsand work towards more sustainable operations. Besides CSR, this study also investigates the use of digital marketing and web analytics in the Swedish fashion industry. While mostcompanies activelyuse digital marketing, a large number of companies fail at utilizing the full potential of web analytics when evaluating digital marketing strategies. Furthermore, thisstudy investigates how companies in the Swedish fashion industry use digital marketing and web analytics when marketing their CSR initiatives. The purpose of this study was todevelop a deeper understanding about the role that digital marketing and web analytics have in marketing CSR initiatives in the Swedish fashion industry. The Swedish fashion industry was the context investigated in this study as the fashionindustry is at front edge with implementingCSR initiatives,and is developing into becoming a less environmentally damaging industrywith stricter regulations and more knowledgeableconsumers.This study was conducted througha qualitative method with semi structured interviews. The respondents consisted of CEOs,sustainability experts as well as business developers working within the Swedish fashion industry. Through a thematic analysis, we have found themes which in turn were analyzed regardingCSR activities, digital marketing and web analytics. The findings showed that there was an existing controversy with the marketing of CSR, which might have been due to the lack of clear guidelines and regulations restricting what can be considered as sustainable products. This situation led to some marketingwithin the industry being considered as misleading marketing, while some companies did not dare to market their CSR initiativesdue to the fearof being criticized for green washing or not doing enough. Furthermore, the findings showed that digital marketing has a largerole in the Swedish fashion industry. While some companies worked extensively with web analytics to improve their marketing campaignsand social channels, othercompanies failed at utilizing the full potential of web analytics.

Webbaserade kontrollerade experiment håller alltmer på att bli normen för mjukvaruföretagsom vill bli data-drivna. Ett av de vanligaste experimenten idag är A/Btester.Att få resultat från A/B-tester är enkelt, att få trovärdiga resultat är svårare.Även om forskningsområdet gällande A/B-testning är aktivt så finns det ännu ingenöverenskommen definition av nödvändiga förutsättningar för trovärdig A/B-testning.Denna uppsats presenterar en uppsättning förutsättningar och kopplar samman dessamed egenskaper för A/B-testningsplattformar. Resultaten visar vilka egenskaper enplattform ska inneha för att uppnå trovärdiga resultat. Uppsatsen presenterar ocksåen utvärdering av två vanliga A/B-testningsplattformar. Under denna utvärdering upptäcktesegenskaper som kan ha motsatt effekt på trovärdigheten av resultaten vilketockså diskuteras i uppsatsen. / Web-based controlled experiments are increasingly becoming the norm for softwaredevelopment companies who want to become data-driven. One of the most commonexperiments today is A/B-tests. While it is easy to get results from A/B-tests, gettingtrustworthy results is harder. Although the research field of A/B-testing is active,there is no agreed definition of the necessary conditions for running trustworthy A/Btest.This thesis presents a set of trustworthy conditions and connect these with A/Btestingplatform features. The results show what features to look for in platforms inorder to achieve trustworthy results. The thesis also presents an evaluation of twocommon A/B-testing platforms available today. During the platform evaluation otherfeatures were found that could have the opposite impact on the trustworthiness of theresults and this is also discussed in this thesis.

Web analytics are used to track and examine user behavior on websites and web applications. In order to take data driven decisions companies and organizations working with the web look to web analytics to understand their users. A piece of Javascript code that collect user behavior and information is often referred to as a tag, which can be managed through a tag management system. Tag management systems can provide structure to how a website’s users’ behaviors are being measured. This study examines how a tag management system can enable web analytics of user data to be incorporated in an agile web development process at the Swedish company Dailybitsof. With a literature study, case study and interviews with professionals on the subject, a set of recommendations to enable web analytics is presented. This study suggests that a tag management system can enable web analytics to be incorporated into an agile web development process if it is implemented in combination with changes to the agile process. / Webbanalys används för att spåra och undersöka användarbeteende på hemsidor och webbapplikationer. För att ta datadrivna beslut, använder sig företag och organisationer av webbanalys för att förstå sina användare. Några rader Javascript-kod kan användas för att samla upp användarbeteende och kallas ibland för ett tag. Dessa tags kan behandlas i ett så kallad tag management-system. Tag management-system kan ge struktur över hur användarbeteendet på en hemsida spåras och analyseras. Den har uppsatsen undersöker hur ett tag management-system kan möjliggöra att data från webbanalys blir använt i en agil webbutvecklingsprocess hos det svenska företaget Dailybitsof. Med en litteraturstudie, fallstudie och intervjuer med professionella inom ämnet presenteras rekommendationer för att att möjliggöra webbanalys. Uppsatsen föreslår att ett tag management-system kan möjliggöra användandet av webbanalys i en agil webbutvecklingsprocess om det implementeras i kombination med ändringar av den agila processen.

The scope of my research is web analytics. This paper describes the process of usability analysis of the website belonging to a company Sharden Hus situated in Stockholm. From the many existing tools of web analysis I chose two the most popular ones, Google Analytics and Yandex Metrics. In similar projects that I have read, the website redesign was based on both quantitative, statistical, and qualitative (user interviews, user tests) data. In contrast to the previously carried out projects on websites improvement with the help of similar tools, I decided to base the changes on the website only on quantitative data obtained with Google and Yandex counters. This was done in order to determine whether and how Google and Yandex tools can improve the website performance. And to see if web analytics counters may provide with sufficient statistical data enough for it's correct interpretation by a web analytics designer which would lead to the improvement of the web site performance.The results of my study showed that Google and Yandex counters isolated from qualitative methods can improve the website performance. In particular, the number of visits from the territory of Sweden was increased to almost double; the overall bounce rate reduced; the number of visits to the page containing order forms significantly increased.

This research assessed website management and development practices across the United Kingdom university library sector. As a starting point, the design and features of this group of websites was recorded against criteria drawn from the extant literature. This activity established core content and features of UK library websites as: a search box or link for searching the library catalogue, electronic resources or website; a navigation column on the left and breadcrumb trail to aid information location and website orientation; homepage design was repeated on library website sub-pages; university brand elements appeared in the banner; and a contact us link was provided for communication with library personnel. Library websites conformed to 14 of the 20 homepage usability guidelines examined indicating that web managers were taking steps to ensure that users were well served by their websites. Areas for improvement included better navigation support (sitemap/index), greater adoption of new technologies and more interactive features. Website management and development practices were established through national survey and in-depth case studies. These illustrated the adoption of a team approach to website management and development; formal website policy and strategy were not routinely created; library web personnel and their ability to build effective links with colleagues at the institution made a valuable contribution to the success of a library website; corporate services and institutional practices played an important part in library website development; library staff were actively engaged in consultations with their website audience; and a user focused approach to website development prevailed. User studies and metric data were considered in the website evaluation and development process. However, there were some issues with both data streams and interpreting metric data to inform website development. Evaluation and development activities were not always possible due to staff/time shortages, technical constraints, corporate website templates, and, to a lesser extent, lack of finance.

Studies are focused on methods for better recognition of internet shop customers. General this method is called Customer Intelligence. It contains means of increase of customers valuation for a society. It is based on exploitation of accumulated data about customer which helps to get necessary information. A main target of Studies is to create system of Customer Intelligence addapted to society needs. For internet seller it is necessary to include a web analytics into the system too. In a theoretical part there is an explanation of attitude and significance of Customer Intelligence in terms of informational company system. Furthermore there is taken a customer value. It is proceeded from basic means of customer valuation assesment via customers lifelong value for society to means of customer scoring A practical part of Studies is devoted to performed analyses of customer data which are the main details for execution of Customer Intelligence. There is explained how this obtained information will be used. In a conclusion there is descirbed a technical realization and problems which had to be necessarily solved during the implementation.

Ce projet de recherche appliquée a été initié afin d'optimiser la mesure et le pilotage de la performance e-Marketing dans un contexte évolutif lié aux mutations perpétuelles du Web (réseaux sociaux, Web 2.0 ...) et des modèles d‟affaires associés. Il vise à identifier des solutions organisationnelles et technologiques pour pallier aux difficultés rencontrées par l'équipe e-Marketing de l'agence interactive BleuRoy.com (groupe HighCo) tout en optimisant l'efficacité et la rentabilité des actions menées pour ses clients. Pour ce faire, plusieurs recherches ont été conduites. Dans un premier temps et afin de faire le point sur le sujet, nous avons étudié les différentes notions potentielles sur lesquelles le projet repose. Mais face aux nombreuses définitions éparses et démarches proposées, nous avons utilisé la méthode de méta-analyse afin de synthétiser les résultats. Durant cette étude, nous avons étudié le concept de Web Analytics 2.0 qui se veut être une composante de l'e-Marketing fournissant des techniques et des méthodes pour mesurer les différents vecteurs de communication en ligne. Celui-ci embarque partiellement la notion d'Intelligence Compétitive en se limitant aux aspects de Veille Concurrentielle pour expliquer les variations potentielles des indicateurs clés de performance reportés par les solutions de Web Analytics. Au moyen de la méthode observation participante, nous avons élaboré un état des lieux des techniques et des pratiques en dressant les différentes attentes du projet. A partir de l'ensemble, nous avons pu développer davantage l'Intelligence Compétitive pour l'e-Marketing à travers la proposition du modèle KIM (Knowledge Internet Marketing). L'ingénierie de projet nous a amené à concevoir la plateforme sur la base d'un logiciel Open Source de Web Analytics comportemental préalablement sélectionné au moyen de la méthode OSMM (Open Source Maturity Model) de Capgemini. Face à quelques difficultés pour appréhender les développements, nous avons intégré la méthode des Cas d'Utilisation en complément de l'étude fonctionnelle pour décrire, tester et documenter précisément les différents modules du dispositif d'Intelligence Compétitive à développer Suite à une fusion stratégique de l'entreprise, le projet voit son spectre fonctionnel évoluer et se doit d'appréhender de nouveaux métiers, de nouvelles fonctionnalités. La réorientation du projet est aujourd'hui envisagée notamment grâce à sa conceptualisation fondée sur la notion globale d'Intelligence Compétitive.

This report documents the work and results of a master’s thesis in Media Tech- nology that has been carried out at the Department of Science and Technology at Linköping University with the support of Sports Editing Sweden AB (SES). Its aim is to create a solution which aids the users of SES’ web CMS products in gaining insight into web site visit and usage statistics. The resulting solu- tion is the concept and initial version of a web based service. This service has been developed through an agile process with user centered design in mind and provides a graphical user interface which makes high use of visualizations to achieve the project goal.