O advento da tecnologia da Internet, juntamente com a World Wide Web, popularizaram e permitiram uma grande expansão e demanda por aplicações web. Por executarem em um ambiete heterogêneo e complexo, as aplicações web apresentam várias características que as diferenciam dos sistemas tradicionais. As particularidades dessas aplicações tornam o fator qualidade essencial para o sucesso dessas aplicações. Alguns requisitos de qualidade, como usabilidade, confiabilidade, interoperabilidade e segurança devem, então, ser validados. Para assegurar a qualidade desejada, são necessárias executar as atividades de Verificação, Validação e Teste (VV&T). Dentre elas, as mais utilizadas são as atividades de teste. Os critérios, estratégias e ferramentas de teste precisam ser identificados e avaliados para se estabelecer uma relação entre os custos e benefícios entre elas, a fim de guiar a escolha de cada uma durante os testes de aplicações web. A realização de estudos experimentais para realizar essa análise beneficia tanto a academia, nas atividades de ensino e pesquisa, como a indústria, nas atividades de seleção e aplicação de critérios, estratégias e ferramentas de teste de aplicações web. Para que os resultados obtidos estejam acessíveis, é proposto o desenvolvimento de um portal de conhecimento que disponibilize de maneira sistemática o conhecimento obtido sobre critérios, estratégias e ferramentas de teste de aplicações web. Esse portal tem como objetivo oferecer às organizações um ambiente compartilhado de conhecimento, a fim de proporcionar a existência de um ciclo de criação, troca, retenção e reuso do conhecimento / The development of internet technology, along with the World Wide Web, made popular and allowed a demand boom and expansion of web applications. Web applications present some characteristics that differentiate them from the traditional systems, since they execute in a heterogeneous and complex environment. The particularities of these applications demand quality as an essential factor for success. Is this way, quality requirements, like usability, reliability, interoperability and security must be validated. To assure the desired quality, it\'s necessary to execute the activities of Verification, Validation and Test (VV&T), where the most used are the testing activities. The testing criteria, strategies and tools need to be identified and evaluated to establish a relation between the costs and benefits, in order to guide the choice of each one during the tests of web applications. The carrying out of experimental studies benefits the academy, in the activities of education and research, and the industry, in the activities of selection and application of criteria, strategies and tools of testing web applications. Moreover, these results need to be accessible to make available information to the interest people. This work presents the development of a knowledge portal, to facilitate knowledge sharing in a systematic way, with information of test criteria, strategies and tools for validating web applications. This portal intends to offer to the organizations and academic institutions a shared environment of web application test knowledge, in order to constitute a knowledge creation, change, retention and reuse cycle

Thesis (doctoral)--Universität Regensburg, 2005. / Includes bibliographical references (p. 153-164).

A university’s alumnus grouping is one of its most valuable assets in terms of its potential financial, strategic and social contribution towards the credibility and longevity of the institution. The goodwill and support of a primary stakeholder grouping such as the alumni is crucial to the aspirations of a Higher Education institution wanting to prosper in a fast-changing and highly competitive market. Alumni members have the capacity to assist in strategically positioning a tertiary institution as a market leader in the South African Higher Education Sector (SAHES) by means of representation on the institutional council and their involvement in networking, lifelong learning, career services, mentoring, fundraising and community development activities. In light of the restructuring and transformation that this sector has undergone since 1994, building and maintaining valuable relationships with alumni stakeholders of tertiary institutions in South Africa has become a new and more difficult challenge. The integrated network approach of relationship management could give an institution the opportunity to create a win-win situation for all stakeholders involved. Information technology has had a significant impact on the power structure and relationship between organisations and their publics, stakeholders and the media. It has become extremely difficult for organisations to define and segment these audiences as, for example, Internet audiences are widely spread across geographical, cultural, and economic boundaries. This makes the packaging and dissemination of information a much more challenging task, as information needs to be generic enough to be commonly understood, but should also be personalised in such a way that it still addresses the different audience segmentations effectively. However, the identification and profiling of target audiences is critical for successful information dissemination, as this knowledge will guide the information managers within organisations in compiling relevant (to the target audiences) content and packaging the information in a way that is most suitable to the needs and resources of the targeted group. At the core of developing an alumni network is a secure database with an interactive Web-based platform allowing the alumni management teams and members to disseminate and share relevant information freely. According to a research project (the first phase of a longitudinal study) about disseminating information to UJ alumni, 98,2% of the respondents indicated that they wanted to have contact with the UJ Alumni Relations Office (Barnard, Rensleigh & Niemann, 2005). The majority of respondents, 86,7%, indicated that they preferred to receive the information via electronic mail or from the website. The research findings indicated that the UJ alumni stakeholder group is part of a privileged section of the South African population in the global and national digital divide. Thus, the alumni management of UJ had the opportunity to explore and use the information-sharing options offered by online and digital technologies. This research project forms the second phase of the ongoing research project in an attempt to discard the “one-size-fits-all” notion with regard to information sharing with the alumni stakeholders of tertiary institutions in South Africa. The aim of this research project is to determine the extent to which an online community portal could manage the information needs of alumni stakeholders in the SAHES, using the alumni of the University of Johannesburg as a case study. Establishing an online (virtual) community Web portal for UJ alumni will support a customised approach in terms of information content, dissemination, context and commerce. An online community environment will offer alumni opportunities to re-establish contact with peers and nurture relationships with one another through frequent social interaction (chat). Such a facility would allow and encourage conversations that are of value to all stakeholders, as these communities can exist beyond the boundaries of location and time. They foster not only the potential to promote business-to-business (B2B) and business-to-consumer (B2C), but also consumer-to-consumer (C2C) interaction and could even exploit the possibilities of human-resource placements. The research consisted of an extensive literature review followed by a quantitative empirical survey and a qualitative discussion forum. The purpose of the literature review was to establish a theoretical framework in order to lay a solid foundation from which the empirical research was conducted. The different components of the research problem were discussed as well as possible variables that could influence the research problem. The restructuring of the South African Higher Education Sector was investigated, with specific focus on the University of Johannesburg and its alumni stakeholder group, taking an in-depth look into the value that an alumni stakeholder group holds for an institution. The management of alumni information needs was discussed, using Web-technology as focal point. Online community portals were defined, emphasising the benefits that this information tool could have for Higher Education alumni. As part of the quantitative study, an empirical survey was conducted in April 2006 among the alumni of the University of Johannesburg to determine their information needs concerning an online community portal, and the content required of such an online community model. A total number of 10 380 questionnaires was distributed to graduates of the University of Johannesburg at the Autumn Graduation ceremonies. The questionnaire consisted of four sections, namely Section A: Biographical Information, Section B: Online Activities, Section C: Alumni Information Services and Section D: Alumni Community Needs. In total, 1 703 questionnaires were completed and returned by these graduates to the UJ Alumni Relations Office. In addition, a qualitative discussion forum was conducted among 35 alumni management representatives from fourteen SAHES institutions during August 2006. The representatives indicated how information was disseminated electronically to alumni target audiences and their opinions towards alumni online community portals were tested. The research results indicated that an online community portal, could manage, to a great extent, the information needs of alumni in the South African Higher Education Sector (UJ alumni case study). Consequently, a prototype was proposed for an online community portal for SAHES alumni that would have a significant impact on the information and communication methods used to build alumni networks, for the benefit of both the alumni stakeholders and the Higher Education institutions in South Africa. Although the alumni of the University of Johannesburg served as a case study for this research project, the proposed prototype could be tailored to the needs of other alumni organisations throughout the South African Higher Education Sector. In terms of inter-institutional collaboration, this research project offers an opportunity to liaise and share information with other alumni organisations of the SAHES. This could result in successfully identifying a best practice model for managing the information needs of alumni stakeholder groups of tertiary institutions in developing countries, which is significantly different from the philanthropic approach to these stakeholder groups in first world countries. As a result, the employment sector of Higher Education institutions in South Africa could gain from the research outcomes, as the proposed prototype will offer an ICT and Web-based solution which could be applied for the mutual benefit of the relevant stakeholder groups and the institutions. / Prof. Chris Rensleigh

Web portals are considered “gateways” to the World Wide Web. These portals are becoming very popular entry points to the Web by offering important services such as email, news, weather reports, course notes and general information. In addition, some portal sites allow users the option of customising the site according to their personal interests. However, disabled and elderly people encounter many accessibility and usability barriers while accessing web portals. A preliminary review of a university portal was conducted to identify some of these accessibility problems. This treatise presents an overview of the processes to be followed when conducting an accessibility and usability evaluation. In addition, it mentions some guidelines to be considered when specifically designing portals for use by many different users from varying backgrounds.

M. Tech. Business Information Systems / Data underpins the smooth operations and strategic decision-making of the day-to-day operation of an organization’s business processes. With the increasing automation of an organization's activities, large volumes of data are generated faster than they may be consumed and digested. The Department of Rural Development and Land Reform is faced with such a generation of large volumes of data. The department could have benefited from data warehousing in which data is stored within a single repository. However, there is no framework that could inform the adoption of Data Warehousing by a South African government department. This research study therefore intended to design a framework for the adoption of Data Warehousing by a South African government department.

M. Tech. Business Information Systems / Data underpins the smooth operations and strategic decision-making of the day-to-day operation of an organization’s business processes. With the increasing automation of an organization's activities, large volumes of data are generated faster than they may be consumed and digested. The Department of Rural Development and Land Reform is faced with such a generation of large volumes of data. The department could have benefited from data warehousing in which data is stored within a single repository. However, there is no framework that could inform the adoption of Data Warehousing by a South African government department. This research study therefore intended to design a framework for the adoption of Data Warehousing by a South African government department.

Made available in DSpace on 2016-04-04T18:36:39Z (GMT). No. of bitstreams: 1 Fabiana Benine.pdf: 427311 bytes, checksum: bb808eb9e7dc99ff5d7754692150739d (MD5) Previous issue date: 2009-02-18 / It refers to a work about the organization of the information in portals of university libraries whose objective was identify the parameter, as well as, the commom and specific variables used for the organization of the information in portals of university libraries. This research is a descriptive case study and multiple cases, whose sample is deliberat, and the two portals selected for this research are part of the Digital Library of the Learning Community of the Catholic Institution Chains of the Higher Education (CVA RICESU). The collection of the data was done by a script which identified, in scientific-technical literature, the administrative structure of the university libraries, services and products offered by the portals of the university libraries. After this collection and discussion of datas, it was noticed the organization of the information in those portals does not have any form of organization and the information in them are blended whit other services and products. / Trata-se de um trabalho sobre a organiza??o da informa??o em portais de bibliotecas universit?rias que objetivou identificar par?metros, bem como as vari?veis comuns e espec?ficas utilizadas para a organiza??o da informa??o nos portais de bibliotecas universit?rias. A pesquisa ? caracterizada como estudo de caso descritivo e de casos m?ltiplos, na qual a amostra ? intencional, uma vez que os dois portais selecionados para tal fazem parte da Biblioteca Digital da Comunidade de Aprendizagem da Rede das Institui??es Cat?licas de Ensino Superior (CVA-RICESU). A coleta dos dados se deu por meio de um roteiro onde foram identificadas, na literatura t?cnico-cient?fica, as estruturas administrativas das bibliotecas universit?rias e de servi?os e produtos oferecidos pelos portais das bibliotecas universit?rias. Ap?s a coleta e discuss?o dos dados, observou-se que n?o h? nenhuma forma de organiza??o da informa??o nesses portais, al?m de as informa??es contidas nos mesmos n?o diferenciarem os servi?os e os produtos.

Thesis (MPhil)--Stellenbosch University, 2004. / ENGLISH ABSTRACT: This Extended Research Assignment discusses the information systems found in HBR Personnel. The discussion, based on the research problems, proposes steps in which the systems of HBR can be integrated so that they add the most value. Furthermore, a review of Corporate Portals is undertaken to show the potential impact it may have on organisational efficiencies and knowledge. The Assignment, according to the methodologies given, analyses the HBR information system for system incompatibilities and bottlenecks and proposes solutions for these problems. The solutions include changing core system databases and computer systems, together with a portal to fully integrate HBR Personnel’s information systems. / AFRIKAANSE OPSOMMING: Hierdie Uitgebreide Navorsingsopdrag bespreek die informasiestelsels gevind in HBR Personnel. Die bespreking, gebaseer op die navorsingsprobleme, stel stappe voor waardeur die stelsels van HBR geïntegreer kan word om die meeste waarde toe te voeg. Verder word ‘n oorsig gedoen van Korporatiewe Portale om te wys watter potensiële impak dit kan hê op organisatoriese doeltreffendheid en kennis. Na aanleiding van die gegewe metodologieë analiseer die opdrag HBR se informasiestelsel vir sistemiese probleme en bottelnekke en stel oplossings voor vir hierdie probleme. Die oplossings sluit in ‘n verandering van kern-sisteem databasisse en rekenaarstelsels, tesame met ‘n portaal om HBR Personnel se informasiestelsels ten volle te integreer.

A administração pública, em suas esferas de atuação, utiliza-se de mecanismos para intensificar e facilitar relações entre cidadãos e governos, por intermédio de inovações de processo. Com a utilização da internet, percebe-se a modernização e aproximação dos segmentos da sociedade com o governo, permitindo ofertar serviços públicos de forma eficiente e efetiva. Em vista disso, o presente estudo teve por objetivo identificar a percepção dos gestores públicos municipais na utilização do portal eletrônico do Estado do Rio Grande do Sul quanto à inovação de processo. Para tanto, foi realizada pesquisa aplicada, quantitativa, descritiva por meio de survey, com 62 gestores municipais dos 497 municípios do Rio Grande do Sul. Como resultados observou-se que o portal eletrônico possibilita melhorias nos serviços públicos e agilidade, auxilia na elaboração de políticas públicas, melhora a interação da sociedade com o governo e a transparência dos atos públicos. Além disso, o portal eletrônico é visto como inovação de processos, que minimiza gastos da administração pública e dos usuários, e possibilita melhorias nos processos para o cidadão. Identificou-se ainda por meio de análise fatorial, que os fatores agruparam-se em três fatores, sendo eles tecnologia, processos, e interação, não apresentando diferenças entre os resultados dos grupos por mesorregiões do Rio Grande do Sul. Por fim, observou-se ainda que há correlação significativa entre Tecnologia e Processos (0,680), Tecnologia e a Interação (0,740), e Processos e a Interação (0,616), indicando que quanto melhores os resultados de um dos fatores na gestão pública, melhores serão os resultados dos demais fatores. / Submitted by Ana Guimarães Pereira (agpereir@ucs.br) on 2017-09-29T19:25:58Z No. of bitstreams: 1 Dissertacao Andrea Simoni Kiekow.pdf: 1069075 bytes, checksum: c1733ad34ae6e364e81a4993622bac40 (MD5) / Made available in DSpace on 2017-09-29T19:25:58Z (GMT). No. of bitstreams: 1 Dissertacao Andrea Simoni Kiekow.pdf: 1069075 bytes, checksum: c1733ad34ae6e364e81a4993622bac40 (MD5) Previous issue date: 2017-09-29 / The public administration, in its spheres of action, uses mechanisms to intensify and facilitate relations between citizens and governments, through process innovations. With the use of the Internet, the modernization and approximation of the segments of society with the government is perceived, allowing to offer public services in an efficient and effective way. In view of this, the present study aimed to identify the perception of municipal public managers in the use of the electronic portal of the State of Rio Grande do Sul regarding process innovation. For that, a quantitative descriptive survey was carried out with 62 municipal managers from the 497 municipalities of Rio Grande do Sul. As a result, it was observed that the electronic portal allows improvements in public services and agility, helps in the elaboration of Enhances society's interaction with government and the transparency of public acts. In addition, the e-portal is seen as process innovation, which minimizes public administration and user spending, and enables process improvements for the citizen. It was also identified by means of factorial analysis, that the factors were grouped in three factors, being technology, processes, and interaction, not presenting differences between the results of the groups by mesoregions of Rio Grande do Sul. Finally, it was observed although there is a significant correlation between Technology and Processes (0.680), Technology and Interaction (0.740), and Processes and Interaction (0.616), indicating that the better the results of one of the factors in public management, the better the results of the other factors.

The Kano method1 was used in order to determine the benchmark requirements of an educational web portal. A comprehensive list of possible specifications for an educational portal was constructed by examining the characteristics of educational portals globally. This information was used to develop a questionnaire in accordance with the Kano method. A number of hand-picked expert users were asked to answer the questionnaire. The results obtained from these questionnaires were used to categorize the importance of each component of a web portal as a “one-dimensional”2 , “must-be”3 or “attractive”4 requirement. The components categorized as “must-be” requirements were used to generate the benchmark of the minimum specifications of an educational web portal. Copyright / Dissertation (MEd)--University of Pretoria, 2008. / Curriculum Studies / MEd / Unrestricted