The aim of this research is threefold: • to determine the nature of job satisfaction; • to determine the factors which influence the job satisfaction of principals at secondary schools; and • to determine which factors influence the job satisfaction of principals at secondary schools in practice. In order to achieve these aims a literature study and empirical study were undertaken. The literature study was based on primary and secondary sources. A DIALOG computer search was undertaken with the keywords such as: work motivation; work satisfaction, teaching conditions; teacher motivation, secondary school and principal. The nature of job satisfaction was then discussed. Once the management factors that influence work satisfaction of principals were identified, they were grouped and discussed under the following headings: • factors that centres in the principal himself; • factors situated within the school; • factors at management level; • factors within the community; and • factors within the teaching career. A questionnaire was compiled from existing questionnaires (that of Hillebrand, 1989; Esterhuizen, 1989; Du Toit, 1994; Engelbrecht, 1996 and the Minnesota Importance Questionnaire, 1985). All principals at secondary schools in the Northern Cape Province, excluding schools of Correctional Services, were taken as target group in this research. The questionnaires were sent to principals within the target group. The information was statistically analized with the aid of a computer after with it was interpreted. Subsequent to these results recommendations were made. The empirical study showed that principals at secondary schools experience reasonable work satisfaction but that there are still certain factors which should be addressed. Certain recommendations are made on the basis of the empirical investigation. The most important recommendations are that the problem of work security should be addressed, rationalisation and assessment of teachers should be planned carefully and the communication between the school and the Education Department should be improved. Achievements of principals should receive more acknowledgement. / Thesis (M.Ed.)--Potchefstroom University for Christian Higher Education, 2000

The De Witte (2000) Job Insecurity Scale (JIS) claims to measure the cognitive and affective dimensionalities of job insecurity. However, there is a concern as to whether this is in fact a true reflection of the individual, owing to the possibility that the JIS may rather measure the negative and positive dimensionalities of job insecurity instead. This research article aims to investigate whether a revised version of the JIS measures the cognitive and affective dimensionalities of job insecurity, or alternatively, other dimensionalities of the revised JIS after additional items have been added to the scale. Furthermore, it is aimed at determining whether the constructs of the revised JIS prove to be invariant across gender, age and educational level, and to determine whether the psychometric properties of a revised version of the JIS is a valid and reliable instrument. Furthermore, this research article aims at determining if the revised version of the JIS is a more accurate indicator of job insecurity and its relation with organisational outcomes (job satisfaction and organisational commitment), as well as its equivalence across various demographic variables (i.e. gender, age and educational level). A quantitative research approach was used. This approach was utilised to statistically reflect the psychometric properties of the revised version of the JIS, using large amounts of data relating to job insecurity. A cross-sectional design was used for the purpose of this study. The sample consisted of employees working in the mining sector (n = 262) and manufacturing industries (n = 208), constituting a total sample of 470 (n = 470). Non-probability quota sampling was used to adequately divide the population according to its sector in the economy, and further according to the industry. The results showed that the revised JIS consists of a two-factor model, namely job security and job insecurity. Furthermore, it was found that the revised JIS is valid in providing relationships with organisational outcomes (job satisfaction and organisational commitment). The study indicated that job insecurity has a negative relationship with job satisfaction, as well as a predictive positive relationship with organisational commitment. The revised JIS proved to have discriminant validity in that it does not relate to an unrelated construct (physical tiredness during work). Lastly, the revised JIS can be deemed valid across different demographic groups (gender, age and educational level). Recommendations are made to be applied in practice, as well as for future research. / MA (Industrial Psychology), North-West University, Potchefstroom Campus, 2015

The De Witte (2000) Job Insecurity Scale (JIS) claims to measure the cognitive and affective dimensionalities of job insecurity. However, there is a concern as to whether this is in fact a true reflection of the individual, owing to the possibility that the JIS may rather measure the negative and positive dimensionalities of job insecurity instead. This research article aims to investigate whether a revised version of the JIS measures the cognitive and affective dimensionalities of job insecurity, or alternatively, other dimensionalities of the revised JIS after additional items have been added to the scale. Furthermore, it is aimed at determining whether the constructs of the revised JIS prove to be invariant across gender, age and educational level, and to determine whether the psychometric properties of a revised version of the JIS is a valid and reliable instrument. Furthermore, this research article aims at determining if the revised version of the JIS is a more accurate indicator of job insecurity and its relation with organisational outcomes (job satisfaction and organisational commitment), as well as its equivalence across various demographic variables (i.e. gender, age and educational level). A quantitative research approach was used. This approach was utilised to statistically reflect the psychometric properties of the revised version of the JIS, using large amounts of data relating to job insecurity. A cross-sectional design was used for the purpose of this study. The sample consisted of employees working in the mining sector (n = 262) and manufacturing industries (n = 208), constituting a total sample of 470 (n = 470). Non-probability quota sampling was used to adequately divide the population according to its sector in the economy, and further according to the industry. The results showed that the revised JIS consists of a two-factor model, namely job security and job insecurity. Furthermore, it was found that the revised JIS is valid in providing relationships with organisational outcomes (job satisfaction and organisational commitment). The study indicated that job insecurity has a negative relationship with job satisfaction, as well as a predictive positive relationship with organisational commitment. The revised JIS proved to have discriminant validity in that it does not relate to an unrelated construct (physical tiredness during work). Lastly, the revised JIS can be deemed valid across different demographic groups (gender, age and educational level). Recommendations are made to be applied in practice, as well as for future research. / MA (Industrial Psychology), North-West University, Potchefstroom Campus, 2015

The aim of this research project is three-barrelled: • to ascertain the nature of job satisfaction; • to ascertain which factors, according to literature, lead to the job satisfaction of the female head of department at a secondary school; • to ascertain which factors in the practice of education lead to the job satisfaction of the female head of department at a secondary school. To achieve these goals a literary study as well as an empirical research was undertaken. The literary study was done from primary and secondary sources. A DIALOG computer search was done with the following words: females, sex fairness, leaders, women administrators, career leaders, promotion, motivation, work satisfaction, female teachers, secondary school. Consequently the nature of job satisfaction was discussed. After having identified the management factors that have an influence on the female head of department job satisfaction, these factors were grouped and discussed under the following sub-divisions: • Factors that are situated in the head of department herself • Interpersonal relations • Factors concerning the job situation • Career development • Factors on managerial level that have an influence on job satisfaction Based on these factors a questionnaire was compiled from existing questionnaires (those of Hillebrand, 1989; Esterhuizen, 1989; Du Toit, 1994; Engelbrecht, 1996; Kirsten, 2000 and the Minnesota Importance Questionnaire, 1985). A systemized sample was used by which female heads of department of secondary schools in the North West Province were involved. The questionnaires were sent to the study population. The information thus gathered was statistically processed and interpreted. On account of these data, recommendations were made. The empirical research showed that female heads of department of secondary schools experience to a certain extent job satisfaction, but also that certain factors need attention. Based on the empirical study, recommendations were made. The most important one being the need to look incisively into adaptable scales of salary according to qualifications, as well as compensation that compares well with comparable jobs. It is important that the programme of rationalisation should be completed as soon as possible so that the matter of job security can be looked into seriously. The education authorities need to look into effective and fair evaluation for promotion, as well as into the physical work conditions of the female head of department / Thesis (M.Ed.)--Potchefstroom University for Christian Higher Education, 2001

The aim of this research project is three-barrelled: • to ascertain the nature of job satisfaction; • to ascertain which factors, according to literature, lead to the job satisfaction of the female head of department at a secondary school; • to ascertain which factors in the practice of education lead to the job satisfaction of the female head of department at a secondary school. To achieve these goals a literary study as well as an empirical research was undertaken. The literary study was done from primary and secondary sources. A DIALOG computer search was done with the following words: females, sex fairness, leaders, women administrators, career leaders, promotion, motivation, work satisfaction, female teachers, secondary school. Consequently the nature of job satisfaction was discussed. After having identified the management factors that have an influence on the female head of department job satisfaction, these factors were grouped and discussed under the following sub-divisions: • Factors that are situated in the head of department herself • Interpersonal relations • Factors concerning the job situation • Career development • Factors on managerial level that have an influence on job satisfaction Based on these factors a questionnaire was compiled from existing questionnaires (those of Hillebrand, 1989; Esterhuizen, 1989; Du Toit, 1994; Engelbrecht, 1996; Kirsten, 2000 and the Minnesota Importance Questionnaire, 1985). A systemized sample was used by which female heads of department of secondary schools in the North West Province were involved. The questionnaires were sent to the study population. The information thus gathered was statistically processed and interpreted. On account of these data, recommendations were made. The empirical research showed that female heads of department of secondary schools experience to a certain extent job satisfaction, but also that certain factors need attention. Based on the empirical study, recommendations were made. The most important one being the need to look incisively into adaptable scales of salary according to qualifications, as well as compensation that compares well with comparable jobs. It is important that the programme of rationalisation should be completed as soon as possible so that the matter of job security can be looked into seriously. The education authorities need to look into effective and fair evaluation for promotion, as well as into the physical work conditions of the female head of department / Thesis (M.Ed.)--Potchefstroom University for Christian Higher Education, 2001

A company’s success is predominantly measured by how well it does financially. Management and shareholders are interested in increased production and profits. In order to increase the profit margin, the issue of productivity needs to be addressed. Research had shown that there is a correlation between job satisfaction and productivity (Clark, 2003:1; Javed, Maqsood&Durrani, 2004:7; Syptak, Marsland&Ulmer, 1999:26). Sugarbird, a division of Pioneer Foods Pty (Ltd), one of South Africa’s leading food manufacturers, has embarked on integrating the Mission-Directed Work Team programme (MDWT programme) into Sugarbird’s daily operating activities. This programme focuses on the development and establishment of meaningful practices that can be implemented throughout an organization in order to provide management and employees with the skills to benchmark themselves against world-best practices. As the basis of this study the researcher had chosen applied research, with the aim to evaluate the impact of the MDWT programme on job satisfaction at Sugarbird and to answer the following research question: “Does the MDWT programme have a positive impact on job satisfaction?” The population considered in this study was the 100 ground-level workers at Sugarbird. On the day and time the questionnaire was administered, 79 employees (23 males and 55 females) were present on site and were included in the study. Before the MDWT programme was launched in April 2007, an internal climate survey was conducted which indicated that employees experienced low levels of job satisfaction and that communication, transparency, decision-making and acknowledgement were issues that needed to be addressed. For the purpose of this study a questionnaire was designed to determine whether the MDWT programme had an impact on these variables. The results of the study indicated that the MDWT programme does have a positive impact on job satisfaction and that employees have taken ownership of this initiative. Employees are in general satisfied with the communication strategies within Sugarbird and it is positive to note that the majority of employees trust their supervisors. The majority of employees stated that they are satisfied with the manner in which transparency at Sugarbird is dealt with. An overwhelming majority of employees think that the opinion of workers is important in decision-making regarding day-to-day activities. When focusing on general opinions of employees, a significant number of employees indicated that their opinions are not being heard. All employees are in agreement that Sugarbird has a formal incentive programme that recognises employees’ achievements and the majority of employees indicated that Sugarbird does indeed acknowledge positive inputs from employees. There is however a strong discrepancy between the acknowledgements of major- versus small accomplishments as employees are of the opinion that major accomplishments are more easily recognised. In conclusion, it could be stated that the MDWT programme do have an impact on the job satisfaction levels of employees at Sugarbird and that communication, transparency, decision-making and acknowledgement did improve due to the MDWT programme. AFRIKAANS : ‘n Organisasie se sukses hang hoofsaaklik daarvan af van hoe goed dit finansieël doen. Bestuur en aandeelhouers stel belang in verhoogde produksie en profit. Ten einde die winsmarge te verhoog moet produktiwiteit aangespreek word. Navorsing het bewys dat daar ‘n korrelasie tussen werkstevredenheid and produktiwiteit bestaan (Clark, 2003:1; Javed, Maqsood&Durrani, 2004:7; Syptak, Marsland&Ulmer, 1999:26). Sugarbird, ‘n divisie van Pioneer Foods Pty (Ltd) wat een van Suid Afrika se grootste voedselvervaardigers is, het ‘n Missie-Gefokusde Werkspan program [Mission-Directed Work Team programme (MDWT programme)] geimplementeer wat geïntegreer word in Sugarbird se daaglikse bedryfsaktiwiteite. Hierdie program fokus op die ontwikkeling en vestiging van betekenisvolle praktyke wat geïmplementeer kan word regdeur die organisasie ten einde bestuur en werknemers toe te rus met vaardighede waarmee hul hulself kan meet teenoor wêreld-beste praktyke. As basis vir hierdie studie het die navorser besluit op toegepaste navorsing, met die doelwit om die impak van die MDWT program op werkstevredenheid by Sugarbird te evalueer asook om die volgende navorsingsvraag te beantwoord: “Het die MDWT program ‘n positiewe impak op werkstevredenheid?” Hierdie studie se bestudeerde populasie was die 100 grondvlakwerkers by Sugarbird. Tydens die voltooiing van die vraelys, was daar 79 werknemers (23 manlik en 55 vroulik) teenwoordig wat almal by die studie ingesluit is. Alvorens die bekendstelling en implementering van die MDWT program in April 2007 is ‘n interne klimaatstudie gedoen wat aangedui het dat werknemers lae vlakke van werkstevredenheid openbaar het. Kommunikasie, deursigtigheid, besluitneming asook erkenning is aangedui as kwessies wat aangespreek moet word. Vir die doeleindes van hierdie studie is ‘n vraelys ontwikkel om te bepaal of die MDWT-program ‘n impak op hierdie veranderlikes gehad het. Die resultate van die studie dui aan dat die MDWTvii program wel ‘n positiewe impak op werkstevredenheid gehad het en dat werknemers eienaarskap van hierdie inisiatief geneem het. Oor die algemeen is werknemers tevrede met die kommunikasiestrategieë binne Sugarbird en is dit positief om te meld dat die meerderheid van werknemers hul toesighouers vertrou. Die meerderheid van werknemers het aangedui dat hulle tevrede is met die wyse waarop deursigtigheid by Sugarbird hanteer word en is van mening dat die opinie van werknemers belangrik geag word tydens dag-tot-dag besluite. ‘n Beduidende hoeveelheid werknemers het egter aangedui dat hulle algemene opinies nie gehoor word nie. Al die werknemers stem saam dat Sugarbird oor ‘n formele erkenningsprogram beskik wat erkenning gee aan werknemers se prestasies. Die meerderheid van werknemers het verder aangedui dat Sugarbird positiewe insette van werknemers erken. Daar is egter ‘n diskrepansie tussen die erkenning van groot- teenoor klein prestasies en die werknemers is van opinie dat groot prestasies meer geredelik erken word. Samevattend kan aangevoer word dat die MDWT-program ‘n positiewe impak op werkstevredenheid van werknemers by Sugarbird gehad het en dat kommunikasie, deursigtigheid, besluitneming en erkenning wel verbeter het as gevolg van die MDWT-program. Copyright / Dissertation (MSocSci)--University of Pretoria, 2010. / Social Work and Criminology / unrestricted

The objective of this study was to investigate the influence of manager behaviour on the turnover intentions of employees with scarce and critical skills in the mining industry. A cross-sectional survey design was used. A purposive sample (n = 505) was used to collect the data at a platinum operation. Questionnaires were given to employees with scarce and critical skills who fall within the C1 - D1 Patterson level range. Cronbach alpha coefficients were used to assess the reliability and validity of the measuring instruments. All the factors relating to manager's behaviour proved reliable, with the exception of feedback, and recommendations were made to improve the reliability of this specific scale. Results indicated statistically significant relationships between job satisfaction, recognition, feedback, communication from the manager and supervisor support, while a lack of job satisfaction, recognition, feedback, communication from the manager and supervisor support could be applied to predict turnover intentions of employees with scarce and critical skills. The moderating effect of supervisor social support between levels of recognition and turnover intention was supported. Based on the results obtained, conclusions were made after which recommendations were made for future research. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2011.

The objective of this study was, firstly, to investigate the reliability of a measure of qualitative and quantitative job insecurity and, secondly, to determine the relationship between qualitative and quantitative job insecurity, job satisfaction, affective organisational commitment, turnover intention and locus of control. A cross–sectional survey design was used which included participants randomly selected from a retail banking group across junior, supervisory and middle management levels (n=178). The job insecurity scales of Hellgren, Sverke and Isaksson (1999); job satisfaction scale of Hellgren, Sjöberg and Sverke (1997); affective organisational commitment scale of Allen and Meyer (1990); turnover intention scale of Sjöberg and Sverke (2001) and the locus of control scale of Levenson (1981) were administered. Descriptive statistics were used in order to analyse the data. Structural equivalence was used for the comparison of the factor structures of the job insecurity scale for the three language groups. Furthermore, in order to determine the relationships between the variables, the Pearson product–moment correlation coefficients were used, while the dependent variable turnover intention was predicted by means of a regression analysis. As indicated at the outset, two research articles form the basis of this mini–dissertation: Based on the first article, results indicate that both the qualitative and quantitative scale presented satisfactory levels of reliability across different language groups, and a relationship between these dimensions (quantitative and qualitative) was noticeable. However, the item “I think my future prospects and opportunities within the organisation are good” included in the qualitative job insecurity scale could well be problematic, the deduction being that language barriers probably played a role in participants’ interpretation of the question. According to the second article, both qualitative and quantitative job insecurity positively related to turnover intentions. Furthermore, job satisfaction reported a negative relationship with turnover intention, and a negative relationship between qualitative job insecurity and job satisfaction came to the fore. Locus of control, on the other hand, had a direct bearing on qualitative job insecurity, while only job satisfaction and quantitative job insecurity directly predicted employees’ turnover intention in the banking sector. Finally, locus of control seemingly had no mediating effect when predicting turnover intention. Based on the afore–going, this mini–dissertation will conclude by offering deductions and making recommendations for further research as well as offering possible solutions to the commercial banking sector as far as the retention of staff is concerned. / Thesis (M.Com. (Human Resource Management))--North-West University, Potchefstroom Campus, 2012.

The objective of this study was to investigate the influence of manager behaviour on the turnover intentions of employees with scarce and critical skills in the mining industry. A cross-sectional survey design was used. A purposive sample (n = 505) was used to collect the data at a platinum operation. Questionnaires were given to employees with scarce and critical skills who fall within the C1 - D1 Patterson level range. Cronbach alpha coefficients were used to assess the reliability and validity of the measuring instruments. All the factors relating to manager's behaviour proved reliable, with the exception of feedback, and recommendations were made to improve the reliability of this specific scale. Results indicated statistically significant relationships between job satisfaction, recognition, feedback, communication from the manager and supervisor support, while a lack of job satisfaction, recognition, feedback, communication from the manager and supervisor support could be applied to predict turnover intentions of employees with scarce and critical skills. The moderating effect of supervisor social support between levels of recognition and turnover intention was supported. Based on the results obtained, conclusions were made after which recommendations were made for future research. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2011.

The objective of this study was, firstly, to investigate the reliability of a measure of qualitative and quantitative job insecurity and, secondly, to determine the relationship between qualitative and quantitative job insecurity, job satisfaction, affective organisational commitment, turnover intention and locus of control. A cross–sectional survey design was used which included participants randomly selected from a retail banking group across junior, supervisory and middle management levels (n=178). The job insecurity scales of Hellgren, Sverke and Isaksson (1999); job satisfaction scale of Hellgren, Sjöberg and Sverke (1997); affective organisational commitment scale of Allen and Meyer (1990); turnover intention scale of Sjöberg and Sverke (2001) and the locus of control scale of Levenson (1981) were administered. Descriptive statistics were used in order to analyse the data. Structural equivalence was used for the comparison of the factor structures of the job insecurity scale for the three language groups. Furthermore, in order to determine the relationships between the variables, the Pearson product–moment correlation coefficients were used, while the dependent variable turnover intention was predicted by means of a regression analysis. As indicated at the outset, two research articles form the basis of this mini–dissertation: Based on the first article, results indicate that both the qualitative and quantitative scale presented satisfactory levels of reliability across different language groups, and a relationship between these dimensions (quantitative and qualitative) was noticeable. However, the item “I think my future prospects and opportunities within the organisation are good” included in the qualitative job insecurity scale could well be problematic, the deduction being that language barriers probably played a role in participants’ interpretation of the question. According to the second article, both qualitative and quantitative job insecurity positively related to turnover intentions. Furthermore, job satisfaction reported a negative relationship with turnover intention, and a negative relationship between qualitative job insecurity and job satisfaction came to the fore. Locus of control, on the other hand, had a direct bearing on qualitative job insecurity, while only job satisfaction and quantitative job insecurity directly predicted employees’ turnover intention in the banking sector. Finally, locus of control seemingly had no mediating effect when predicting turnover intention. Based on the afore–going, this mini–dissertation will conclude by offering deductions and making recommendations for further research as well as offering possible solutions to the commercial banking sector as far as the retention of staff is concerned. / Thesis (M.Com. (Human Resource Management))--North-West University, Potchefstroom Campus, 2012.