FundaÃÃo Cearense de Apoio ao Desenvolvimento Cientifico e TecnolÃgico / O trabalho dos motoboys tem ganhado espaÃo na contemporaneidade pela agilidade desses profissionais em realizar serviÃos em tempo reduzido â o que os torna indispensÃveis quando deles se necessita. Em contrapartida, esses trabalhadores sÃo rotulados de irresponsÃveis em virtude dos riscos a que se expÃem. Por isso, tÃm uma imagem negativa para a maioria dos atores do trÃnsito. Considerando, pois, que os motoboys se encontram sob condiÃÃes laborais precarizadas, trabalhando na informalidade e submetendo-se a riscos constantes, o presente estudo buscou compreender a relaÃÃo entre essa situaÃÃo de precarizaÃÃo laboral vivenciada por esses profissionais e os riscos de acidentes e de violÃncia a que estÃo expostos, assim como as conseqÃÃncias desse cenÃrio para esses trabalhadores e as estratÃgias que desenvolvem para permanecer na ocupaÃÃo. Para isso, foram realizadas entrevistas semi-estruturadas com cinco motoboys de Fortaleza (CE), seguindo o paradigma qualitativo. Posteriormente, os dados foram analisados a partir da AnÃlise de ConteÃdo TemÃtica. Foi possÃvel perceber que a organizaÃÃo do trabalho està diretamente relacionada aos riscos a que os motoboys estÃo submetidos em seu cotidiano. Essa organizaÃÃo laboral provoca um aumento de pressÃo sobre esses profissionais, jà que, visando à reduÃÃo de tempo na realizaÃÃo das atividades, faz com que os trabalhadores conduzam suas motocicletas em velocidade elevada, muitas vezes infringindo as leis de trÃnsito. O trabalho por produÃÃo, uma vez que nÃo hà salÃrio fixo, tambÃm à outro fator que potencializa os riscos de acidentes no trabalho dos motoboys, que aceleram suas motos para aumentar a renda e garantir a subsistÃncia. A violÃncia urbana à outro relevante elemento de risco para os motoboys, causando-lhes medo e obrigando-os a desenvolverem estratÃgias de defesa para continuarem na profissÃo. / Contemporaneously, motorcycle delivery workers â also known as motoboys â have become popular due to their capacity of accomplishing tasks in a short period of time. Nonetheless, because of the risks the motoboys accept to take, they have been labeled as irresponsible riders by drivers and pedestrians. Hence considering that this group is formed by subcontracted workers who have to perform their job under dangerous circumstances, the present study aimed to research the link between the labor precarization experienced by the motoboys and the accident/violence risks theyâre subject to. Their strategies to remain employed as well as the consequences of this relation were also discussed. Semi-structured interviews were undertaken with five motoboys from Fortaleza-CE, adopting the qualitative paradigm. The interviews were analyzed using thematic content analysis, methodology through which we came to understand that the job demands are directly related to the risks the motoboys are subject to on a regular basis. Since they need to optimize their time, trying to perform as much tasks as they can, in the shortest period of time possible, it turns out that they work under pressure and eventually violate traffic laws. The fact that they have no stable salary and that their income is proportional to their production is also another factor that increases the potential risks of work accidents. Urban violence is another important risk element against the motoboys, causing them to fear their work and forcing them to adopt defense strategies to remain on the job.

Submitted by Alexandre Muniz (alexandre.muniz@gmail.com) on 2018-01-15T13:13:29Z No. of bitstreams: 1 DISSERTAÇÃO_AMUNIZ_FC_FINAL.pdf: 4559786 bytes, checksum: d3eb5436b8591d936a83e3e00737e5eb (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2018-01-15T13:17:43Z (GMT) No. of bitstreams: 1 DISSERTAÇÃO_AMUNIZ_FC_FINAL.pdf: 4559786 bytes, checksum: d3eb5436b8591d936a83e3e00737e5eb (MD5) / Made available in DSpace on 2018-01-17T11:55:05Z (GMT). No. of bitstreams: 1 DISSERTAÇÃO_AMUNIZ_FC_FINAL.pdf: 4559786 bytes, checksum: d3eb5436b8591d936a83e3e00737e5eb (MD5) Previous issue date: 2017-11-27 / This study aims to evaluate the extent to which a gossip in the workenvironment is a source of suffering, and it is proposed to investigate its associationwith the findings of the psychodynamic theory of work. A mixed method was applied, and a qualitative research was initiallycarried out to understand some aspects about the phenomenon of gossip in Brazil,obtaining testimony from 25 professionals, which allowed the delineation ofinvestigation categories through the analysis of content. A quantitative study wascarried out to evaluate the mediating impact of gossip on the pathogenic suffering, itsrelationship with physical, social and psychological damages of individuals at work, aswell as to validate the causal relations proposed by the work psychodynamics in Brazil.Through a questionnaire answered by 372 professionals, the categories were modeledinto factors through structural equations.The research results pointed out that gossip in the workplace increases theeffect of the work context on pathogenic suffering. He also revealed that individualswith lower the education level have more difficulty in dealing with rigid organizationalenvironments. In turn, the premises of work psychodynamics were confirmed,especially the conclusions of the Brazilian school, elucidating the high psychologicalimpact resulting from the work.The study did not focus on the relationship between gossipand subjective mobilization, to draw a parallel with individuals' strategy for dealing withthe harmful environment. This perspective can be explored in future studies. This study contributes to the debate on the topic of gossipand suffering in organizations, considering the incipient academic production.Social Implications - Elucidating the impacts of harmful phenomena that affect healthand people's lives, this study contributes to overcoming degraded work environments. This is the first study done in Brazil about gossip and suffering withoutwork. / Este estudo tem como objetivo avaliar em que medida a fofoca no ambiente de trabalho é fonte de sofrimento, propondo-se investigar a sua associação com os achados da teoria psicodinâmica do trabalho. Utilizou-se um método misto, sendo inicialmente realizada uma pesquisa qualitativa, com o intuito de compreender alguns aspectos sobre o fenômeno da fofoca no Brasil, obtendo-se depoimentos de 25 profissionais, o que possibilitou delinear categorias de investigação, por via da análise de conteúdo. A seguir, realizou-se um estudo quantitativo, para avaliar o impacto mediador da fofoca no sofrimento patogênico, sua relação com danos físicos, sociais e psicológicos de indivíduos no trabalho, bem como validar as relações causais propostas pela psicodinâmica do trabalho no Brasil. Através de um questionário respondido por 372 profissionais, modelou-se as categorias em fatores através de equações estruturais. Os resultados da pesquisa apontaram que a fofoca no ambiente de trabalho aumenta o efeito do contexto do trabalho sobre o sofrimento patogênico. Revelou também que quanto menor é a escolaridade maior é a dificuldade do indivíduo em lidar com ambientes organizacionais rígidos. Por sua vez, confirmaram-se as premissas da psicodinâmica do trabalho, em especial as conclusões da escola brasileira, elucidando o elevado impacto psicológico resultante do trabalho. O estudo não enfocou a relação da fofoca com o constructo mobilização subjetiva, de forma a traçar um paralelo com as estratégias dos indivíduos para lidar com ambiente nocivos. Esta perspectiva poderá ser explorada em estudos futuros. Este estudo contribui para o debate sobre o tema da fofoca e do sofrimento nas organizações, cuja produção acadêmica é ainda incipiente. Elucidar os impactos de fenômenos nocivos que afetam sobremaneira a saúde e a vida das pessoas, contribui para a superação ambientes de trabalho degradados. Trata-se do primeiro estudo feito no Brasil sobre fofoca e sofrimento no trabalho.

La reconnaissance touche toutes les personnes et de nombreux domaines. La complexité sémantique du concept tend à rendre floues sa représentation et son utilisation. Le concept de reconnaissance s’inscrit dans des interrogations transdisciplinaires: philosophiques, psychologiques, sociologiques, biologiques et anthropologiques en particulier. Ce concept est de plus en plus utilisé en sciences de gestion. À l’heure du multiculturalisme, des crises économiques, d’une gestion de plus en plus impersonnelle de l’humain, et de la perte de sens du travail, les chercheurs et praticiens s’interrogent sur les modalités d’une bonne reconnaissance et sur les coûts engendrés par les défauts de reconnaissance au travail. En effet, replacer l’Homme au cœur du travail et assurer le respect réciproque des différents acteurs, non-hiérarchiques comme hiérarchiques, devient une nécessité.Cet objet de recherche est encore émergent en sciences de gestion. Il est pourtant au fondement de phénomènes d’actualité, notamment la gestion de la diversité et de la responsabilité sociale. Il est donc la cible d’enjeux moraux. Au regard des impacts liés à la dépersonnalisation du travail, de plus en plus d’individus, du haut en bas de la hiérarchie dans les organisations, s’interrogent sur les enjeux sociaux et économiques du manque de reconnaissance et de la gestion de la reconnaissance. Cette thèse vise à mettre en évidence les liens forts qui existent entre la reconnaissance et la performance, notamment lorsque les organisations visent une performance socio-économique durable.La première partie explicite les fondements conceptuels et méthodologiques de la recherche, et présente nos terrains d’expérimentations. Le concept de reconnaissance est abordé sous un angle polysémique et transdisciplinaire. La justification de la méthodologie, l’exploitation de plus de 400 entretiens, issus de 12 organisations, avec l’ensemble des catégories de personnel, et l’étude de deux cas longitudinaux, attestent de la robustesse du travail de recherche.La seconde partie explique l’origine socialement construite de la reconnaissance au regard de l’histoire de chaque individu. Elle analyse sa dimension perceptive et symbolique. Nous proposons une nomenclature du système de reconnaissance et inventorions un certain nombre de facteurs transversaux qui influencent les perceptions de reconnaissance et leurs impacts sur les sentiments de satisfaction et d’insatisfaction. Enfin, nous étudions l’influence de trois variables (la taille de l’organisation, le niveau hiérarchique et le secteur d’activité) sur les attentes de reconnaissance.La troisième partie analyse deux cas longitudinaux et établit des liens entre la reconnaissance et la performance. Nous évaluons les coûts liés aux mauvaises pratiques de reconnaissance et au manque de reconnaissance. Nous catégorisons deux systèmes de reconnaissance dialectiques présents dans les organisations et apportons des résultats relatifs aux pratiques mises en place. Nous proposons enfin des pistes d’amélioration de la reconnaissance, pour développer une performance socio-économique durable à travers l’élaboration du concept de « reconnaissance activatrice ». / Recognition affects every one in a lot of situation. Because it’s semantic complexity, the concept is not easy to clearly define and use it. Miscellaneous branches as : Philosophy, psychology, Sociology, Biology or Anthropology, are wondering by this concept of recognition. This concept is still used more and more by the Management Sciences. This period is marked by development of multiculturalism, the appearance of economic crisis, an increase of impersonal management of the human being and a loss of work sense. So, researchers and practitioners are thinking about the way over to set forth right recognition rules and about the costs created by the defects of recognition at work. Indeed, it becomes a necessity to place Man into the heart of the work and secure a mutual respect between the various actors, hierarchical or not.This research object is emerging in the field of Management Sciences. However, it is the basis of currents events, especially concerning the diversity management and the social responsibility. So, the subject is really at the focal point of moral stakes. Facing the impacts sourced by the depersonalization into the working organizations, more and more people from the bottom to the top of theirs hierarchy are questioning on the social and economic stakes coming from missing recognition and recognition management. This thesis aims at to place in an obvious position the strong links existing between recognition and performance, especially when the organizations want sustainable socioeconomic performances.The first part of the thesis clarify the abstract and methodological bases of these investigations and set out our experimentations fields. The recognition concept is approached under a polysemic and interdisciplinary angle. The justification of the methodology, the exploitation of more than 400 interviews from 12 organizations with the whole employee’s grades and the study of two longitudinal cases testify the robustness of the research work.The second part explain the socially constructed origin of recognition according to the history of each person. It analyzes its perceptive and symbolical aspects. We propose a list of the system of recognition and make an inventory of several transverse factors acting upon the recognition perceptions and their impacts on the feelings of satisfaction and dissatisfaction. At last, we study the influence of three variables : the organization size, the hierarchical level and the business branch, upon the recognition expectations.The third part analyzes two longitudinal cases and establishes links between recognition and performance. We estimate the costs connected to the bad practices in recognition and to the lack of recognition. We categorize two dialectical recognition systems into the organizations and bring results according to these practices. At last, we suggest some possibilities for a recognition enhancement aiming to develop sustainable socioeconomic performances by the elaboration of concept : « activating recognition ».

GONDIM , Andressa Alencar. Compreendendo o sofrimento decorrente do trabalho nos motoboys de Fortaleza-CE . 2009. 106f. Dissertação (Mestrado em Psicologia) – Universidade Federal do Ceará, Departamento de Psicologia, Programa de Pós-Graduação em Psicologia, Fortaleza-CE, 2009. / Submitted by moises gomes (celtinha_malvado@hotmail.com) on 2011-11-30T20:14:36Z No. of bitstreams: 1 2009_dis_AAGondim.PDF: 807684 bytes, checksum: ebca05c3606e6eb6ce0c8547c6554943 (MD5) / Approved for entry into archive by Maria Josineide Góis(josineide@ufc.br) on 2012-01-09T15:26:47Z (GMT) No. of bitstreams: 1 2009_dis_AAGondim.PDF: 807684 bytes, checksum: ebca05c3606e6eb6ce0c8547c6554943 (MD5) / Made available in DSpace on 2012-01-09T15:26:47Z (GMT). No. of bitstreams: 1 2009_dis_AAGondim.PDF: 807684 bytes, checksum: ebca05c3606e6eb6ce0c8547c6554943 (MD5) Previous issue date: 2009 / Contemporaneously, motorcycle delivery workers – also known as motoboys – have become popular due to their capacity of accomplishing tasks in a short period of time. Nonetheless, because of the risks the motoboys accept to take, they have been labeled as irresponsible riders by drivers and pedestrians. Hence considering that this group is formed by subcontracted workers who have to perform their job under dangerous circumstances, the present study aimed to research the link between the labor precarization experienced by the motoboys and the accident/violence risks they’re subject to. Their strategies to remain employed as well as the consequences of this relation were also discussed. Semi-structured interviews were undertaken with five motoboys from Fortaleza-CE, adopting the qualitative paradigm. The interviews were analyzed using thematic content analysis, methodology through which we came to understand that the job demands are directly related to the risks the motoboys are subject to on a regular basis. Since they need to optimize their time, trying to perform as much tasks as they can, in the shortest period of time possible, it turns out that they work under pressure and eventually violate traffic laws. The fact that they have no stable salary and that their income is proportional to their production is also another factor that increases the potential risks of work accidents. Urban violence is another important risk element against the motoboys, causing them to fear their work and forcing them to adopt defense strategies to remain on the job. / O trabalho dos motoboys tem ganhado espaço na contemporaneidade pela agilidade desses profissionais em realizar serviços em tempo reduzido – o que os torna indispensáveis quando deles se necessita. Em contrapartida, esses trabalhadores são rotulados de irresponsáveis em virtude dos riscos a que se expõem. Por isso, têm uma imagem negativa para a maioria dos atores do trânsito. Considerando, pois, que os motoboys se encontram sob condições laborais precarizadas, trabalhando na informalidade e submetendo-se a riscos constantes, o presente estudo buscou compreender a relação entre essa situação de precarização laboral vivenciada por esses profissionais e os riscos de acidentes e de violência a que estão expostos, assim como as conseqüências desse cenário para esses trabalhadores e as estratégias que desenvolvem para permanecer na ocupação. Para isso, foram realizadas entrevistas semi-estruturadas com cinco motoboys de Fortaleza (CE), seguindo o paradigma qualitativo. Posteriormente, os dados foram analisados a partir da Análise de Conteúdo Temática. Foi possível perceber que a organização do trabalho está diretamente relacionada aos riscos a que os motoboys estão submetidos em seu cotidiano. Essa organização laboral provoca um aumento de pressão sobre esses profissionais, já que, visando à redução de tempo na realização das atividades, faz com que os trabalhadores conduzam suas motocicletas em velocidade elevada, muitas vezes infringindo as leis de trânsito. O trabalho por produção, uma vez que não há salário fixo, também é outro fator que potencializa os riscos de acidentes no trabalho dos motoboys, que aceleram suas motos para aumentar a renda e garantir a subsistência. A violência urbana é outro relevante elemento de risco para os motoboys, causando-lhes medo e obrigando-os a desenvolverem estratégias de defesa para continuarem na profissão.