Denna studie är utförd på uppdrag av Saab i Järfälla. Utbildarna från underdivisionen Combat Systems som är en del av divisionen C2S (Command and Control Systems) ansåg att de behövde hjälp för att kunna reducera de utmaningar som utbildarna upplever i kundutbildningen. Syftet med denna studie är att kartlägga svårigheterna i utmaningarna som utbildarna upplever i kundutbildningen samt att analysera på vilket sätt dessa utmaningar skulle kunna redu-ceras. Fokus ligger på företagskultur, pedagogisk kompetens, och sakkunskap. Utvecklingen av kompetens för den enskilde utbildaren och organisationen diskuteras och betydelsen av att organisationen använder rätt kompetenser kartläggs. Företagskultur diskuteras och teorier om vad en organisation kan göra för att stärka sin kultur för att kunna utveckla kundutbild-ningen vidare, presenteras. Ett kvalitativt tillvägagångssätt används för att samla in data till studien i form av fokusgruppsintervjuer. En tematisk analysmetod används för att bearbeta data från intervjuerna. De koder och teman som används i den tematiska analysen är kopplade till den presenterade teorin. Resultatet påvisar att de olika utmanande situationerna som utbildarna säger sig uppleva på-verkar varandra och influerar hela organisationen. Ett exempel på vad Saab skulle kunna göra för att reducera de utmaningarna som uppstår presenteras och diskuteras utifrån resultatet av denna studie. Det mest framstående som Saab skulle kunna göra för att reducera svårigheterna som uppstår, utifrån denna studie, är: förbättra kommunikationen, samarbeta och försöka skapa en stark företagskultur. / This study is conducted as an assignment from Saab in Järfälla, Sweden. Saab wanted help to reduce the challenges in the customer training since the instructors had expressed they needed help to improve it. The purpose of this study is to map the challenging situations that an instructor at Saab can experience during the customer training, and analyse how the challenges could be reduced. The main focus is put on organisational culture, pedagogic competence, and specialist knowledge. The theoretical background describes the following theories: adult teaching, competence, and organisational culture. The development of the competence is discussed and the importance of how to use the right competence is stated. The organisational culture is discussed and what an organisation can do in order to strengthen the culture is presented. Theories for adult teaching are also presented. A qualitative approach, in the form of focus group interviews, are used to collect data. Four focus group interviews are analysed using thematic analysis where the different themes and codes are found using the theory. The results indicate that the different challenges that the instructors are facing in the customer training are linked and that they influence the organisation as a whole. An example of what Saab could do in order to reduce the challenges in the customer training is presented and discussed based on relevant theories. The things that Saab may do to reduce the challenges, according to this study, are: improve the communication, work as a team and try to create a strong organisational culture.

O presente trabalho nasceu da investigação sobre um projeto de ensino de estratégias desenvolvido por uma escola de idiomas, que oferece cursos de Inglês para fins específicos, em empresas, para alunos cujos cargos envolvem áreas operacionais nos setores do turismo. Entendia-se que o projeto auxiliaria os alunos no desenvolvimento do exercício de aprender a aprender (a metacognição) e da auto-regulação. A análise dos dados partiu dos questionários respondidos por 60 alunos antes e depois da execução do projeto. Buscavam-se, entre os dados analisados, indicadores da repercussão do projeto com os alunos, bem como informações mais abrangentes que auxiliassem na compreensão desse aluno adulto e de suas características como aprendiz. Diante das respostas obtidas nos questionários, puderam ser observados dados quantitativos como o crescimento de índices na freqüência de utilização das estratégias, e a evolução dos alunos indicada em sua auto-avaliação, apontando a eficácia dos resultados alcançados pelo projeto. No entanto, foi na análise das perguntas abertas que se encontraram as informações mais relevantes sobre esse adulto aprendiz, informações essas que demonstravam as diferentes representações que esses sujeitos fazem do que é saber e aprender Inglês. Ao se deparar com essas informações escolheu-se utilizar como modelo teórico-metodológico para a análise a Teoria dos Modelos Organizadores do Pensamento, assumindo a complexidade desse sujeito aprendiz. Os modelos aplicados pelos sujeitos pesquisados demonstram que sua motivação para estudar Inglês incorpora representações acerca do que é saber Inglês e de como esse processo se dá, fazendo surgir em seus depoimentos suas crenças e valores acerca desses temas. Essas representações estão ligadas prioritariamente ao papel da escola nesse processo ou à repercussão do aprendizado na atuação profissional. O desempenho lingüístico permeia esses dois campos, com concepções diferentes em cada um deles. A presente pesquisa, que se constitui como um estudo de caso, tem a expectativa de, por meio da investigação dessas representações, poder contribuir para o entendimento desse adulto aprendiz, suas características e as motivações que o levam a querer aprender Inglês. / This research was originally planned to investigate about a learning strategy training project developed by a language institute that offers in company ESP courses to adults in operational areas of the tourism industry. The project aimed at helping students develop metacognition and self-regulation. The data gathered consisted of questionnaires answered by 60 students before and after the project conduction. Indications about the repercussion of the project among the students and information that could help understand these students and their characteristics as learners were sought in the data analysis. Through quantitative data analysis, the researcher found an increase in the use of strategies, as well as a significant change in students self-evaluations, which indicated that the project had accomplished some positive results. Nevertheless, the open-ended questions brought even more relevant information about these learners, for they showed the different representations students have of what it is to learn and to know English. Due to the complexity of the subject-learner, the research uses the Theory of the Organizing Models of the Thought as a theoretical-methodological approach. The models found in the analysis indicate that learners motivation to study English carry the influence of their representations of what it is to learn English and how the learning process happens. The study analyzed their beliefs and values as well, hoping to contribute for a better understanding of these learners, their characteristics and their motivation to learn English. These representations are mainly linked to the schools role in the learning process or the repercussion of knowing a second language for professional performance. The concept of linguistic ability is present in both groups in different ways. The research hopes to contribute to the understanding of this adult learner, his/her characteristics and the motivational aspects that drive him/her to learn English.

O presente trabalho nasceu da investigação sobre um projeto de ensino de estratégias desenvolvido por uma escola de idiomas, que oferece cursos de Inglês para fins específicos, em empresas, para alunos cujos cargos envolvem áreas operacionais nos setores do turismo. Entendia-se que o projeto auxiliaria os alunos no desenvolvimento do exercício de aprender a aprender (a metacognição) e da auto-regulação. A análise dos dados partiu dos questionários respondidos por 60 alunos antes e depois da execução do projeto. Buscavam-se, entre os dados analisados, indicadores da repercussão do projeto com os alunos, bem como informações mais abrangentes que auxiliassem na compreensão desse aluno adulto e de suas características como aprendiz. Diante das respostas obtidas nos questionários, puderam ser observados dados quantitativos como o crescimento de índices na freqüência de utilização das estratégias, e a evolução dos alunos indicada em sua auto-avaliação, apontando a eficácia dos resultados alcançados pelo projeto. No entanto, foi na análise das perguntas abertas que se encontraram as informações mais relevantes sobre esse adulto aprendiz, informações essas que demonstravam as diferentes representações que esses sujeitos fazem do que é saber e aprender Inglês. Ao se deparar com essas informações escolheu-se utilizar como modelo teórico-metodológico para a análise a Teoria dos Modelos Organizadores do Pensamento, assumindo a complexidade desse sujeito aprendiz. Os modelos aplicados pelos sujeitos pesquisados demonstram que sua motivação para estudar Inglês incorpora representações acerca do que é saber Inglês e de como esse processo se dá, fazendo surgir em seus depoimentos suas crenças e valores acerca desses temas. Essas representações estão ligadas prioritariamente ao papel da escola nesse processo ou à repercussão do aprendizado na atuação profissional. O desempenho lingüístico permeia esses dois campos, com concepções diferentes em cada um deles. A presente pesquisa, que se constitui como um estudo de caso, tem a expectativa de, por meio da investigação dessas representações, poder contribuir para o entendimento desse adulto aprendiz, suas características e as motivações que o levam a querer aprender Inglês. / This research was originally planned to investigate about a learning strategy training project developed by a language institute that offers in company ESP courses to adults in operational areas of the tourism industry. The project aimed at helping students develop metacognition and self-regulation. The data gathered consisted of questionnaires answered by 60 students before and after the project conduction. Indications about the repercussion of the project among the students and information that could help understand these students and their characteristics as learners were sought in the data analysis. Through quantitative data analysis, the researcher found an increase in the use of strategies, as well as a significant change in students self-evaluations, which indicated that the project had accomplished some positive results. Nevertheless, the open-ended questions brought even more relevant information about these learners, for they showed the different representations students have of what it is to learn and to know English. Due to the complexity of the subject-learner, the research uses the Theory of the Organizing Models of the Thought as a theoretical-methodological approach. The models found in the analysis indicate that learners motivation to study English carry the influence of their representations of what it is to learn English and how the learning process happens. The study analyzed their beliefs and values as well, hoping to contribute for a better understanding of these learners, their characteristics and their motivation to learn English. These representations are mainly linked to the schools role in the learning process or the repercussion of knowing a second language for professional performance. The concept of linguistic ability is present in both groups in different ways. The research hopes to contribute to the understanding of this adult learner, his/her characteristics and the motivational aspects that drive him/her to learn English.

Summaries in Afrikaans and English / The transformative mission of the White Paper on Education (1995: 19) states that the South African education system is moving towards a single, national, non-racial system where all people are offered equil opportunities. Demographic and other changes make particular demands on the education system. The HSRC (1987:54) claim that distance edcation is increasingly viewed as a possible solution for educational problems. The literature study aims to motivate, from an andragogic-didactical perspective, the use of two-dimensional silent images in study material. A literature study was also undertaken on the perception of silent images and the elements involved in the perception of depth, movement, size, colour, etc., from which certain didactic guidelines were deducted with a view to the design of silent images. The ability of distance education students to identify the elements above, was emperically researched. The validity of the didactic guidelines were verified in this phase. / Die transformatiewe missie van die Witskrif vir Onderwys (1995: 19) stel dit dat die Suid-Afrikaanse onderwysstelsel oorgaan na 'n "enkele nasionale, nie-rassige stelsel" waar daar gelyke geleenthede vir aile mense gebied word. Demografiese en ander veranderinge stel besondere eise aan die onderwysstelsel. Die RGN (1987: 54) stel dit dat afstandsonderrig al meer as 'n moontlike oplossing gesien vir die onderwysprobleme. Die literatuurstudie het dit ten doe! om die gebruik van tweedimensionele stilbeelde in studiemateriaal in die Suid-Afrikaanse situasie andragogies-didakties te fundeer. 'n Literatuurstudie oor die persepsie van stilbeelde en die elemente wat betrokke is by die persepsie van diepte, beweging, grootte, kleur, ens. is gedoen waaruit sekere didaktiese riglyne met die oog op die ontwerp van stilbeelde gestel is. Die afstandsonderrigstudente se vermoe om bogenoemde elemente waar te neem, was empiries nagevors. Die geldigheid van die didaktiese riglyne is tydens hierdie fase geveri fireer. / Educational Studies / M. Ed. (Didaktiek)

Summaries in Afrikaans and English / The transformative mission of the White Paper on Education (1995: 19) states that the South African education system is moving towards a single, national, non-racial system where all people are offered equil opportunities. Demographic and other changes make particular demands on the education system. The HSRC (1987:54) claim that distance edcation is increasingly viewed as a possible solution for educational problems. The literature study aims to motivate, from an andragogic-didactical perspective, the use of two-dimensional silent images in study material. A literature study was also undertaken on the perception of silent images and the elements involved in the perception of depth, movement, size, colour, etc., from which certain didactic guidelines were deducted with a view to the design of silent images. The ability of distance education students to identify the elements above, was emperically researched. The validity of the didactic guidelines were verified in this phase. / Die transformatiewe missie van die Witskrif vir Onderwys (1995: 19) stel dit dat die Suid-Afrikaanse onderwysstelsel oorgaan na 'n "enkele nasionale, nie-rassige stelsel" waar daar gelyke geleenthede vir aile mense gebied word. Demografiese en ander veranderinge stel besondere eise aan die onderwysstelsel. Die RGN (1987: 54) stel dit dat afstandsonderrig al meer as 'n moontlike oplossing gesien vir die onderwysprobleme. Die literatuurstudie het dit ten doe! om die gebruik van tweedimensionele stilbeelde in studiemateriaal in die Suid-Afrikaanse situasie andragogies-didakties te fundeer. 'n Literatuurstudie oor die persepsie van stilbeelde en die elemente wat betrokke is by die persepsie van diepte, beweging, grootte, kleur, ens. is gedoen waaruit sekere didaktiese riglyne met die oog op die ontwerp van stilbeelde gestel is. Die afstandsonderrigstudente se vermoe om bogenoemde elemente waar te neem, was empiries nagevors. Die geldigheid van die didaktiese riglyne is tydens hierdie fase geveri fireer. / Educational Studies / M. Ed. (Didaktiek)