Thesis (Ph. D.)--Illinois State University, 1998. / Title from title page screen, viewed July 11, 2006. Dissertation Committee: Rodney P. Riegle (chair), J. Christopher Eisele, Jerry R. Moskus, Lemuel W. Watson. Includes bibliographical references (leaves 146-155) and abstract. Also available in print.

Thesis (Ed. D.)--Illinois State University, 1995. / Title from title page screen, viewed May 10, 2006. Dissertation Committee: Larry Kennedy (chair), John Godbold, John Goeldi, William Tolone. Includes bibliographical references (leaves 115-123) and abstract. Also available in print.

Thesis (Ph.D.)--Texas Christian University, 2007. / Title from dissertation title page (viewed Aug. 8, 2007). Includes abstract. Includes bibliographical references.

Thesis (Ph. D.)--University of Texas at Austin, 2006. / Vita. Includes bibliographical references.

Thesis (MComm)--Stellenbosch University, 2011. / ENGLISH ABSTRACT: In insurance sales organisations, the Personal Financial Advisors (PFAs) serve a pivotal function in the relationship between the organisation, product and customer. The organisation invests a great deal of time and money in recruiting, training and retaining good PFAs. However, turnover amongst these employees seem to remain high within the first 36 months of employment. The aim of this study was to explore the non-remuneration predictors of burnout and intention to quit amongst PFAs in order to shed some light on the turnover problem. Specific constructs were identified in a pilot study which would not necessarily have been explored by the organisation and may have gone unacknowledged or overlooked. These constructs are emotional labour, self-efficacy, time wasted on non-sales activities, supervisor support and their relationship with burnout and intention to quit. A convenience sample of 608 PFAs was approached from one insurance sales organisation. One hundred and twenty two (122) respondents completed and returned their questionnaires. The descriptive statistics of the sample reflected a mean age of 35 years (range 21 to 61 years), with 66% males and 34% females, and a race distribution of 64% White, 19% African, 10% Coloured and 7% Indian. The majority of the population had been working for 13 to 24 months (46%). Overall, the sample produced a satisfactory to good representation of the demographic statistics of the total population available to the researcher. Both quantitative and qualitative research techniques were utilised in this study. Analysis of the qualitative data supported the role of the theoretical constructs chosen for inclusion and additional sources of job stress were identified. Pearson productmoment correlation analysis was used to analyse the questionnaire data, followed by multiple regression analyses with work burnout, client burnout and intention to quit as dependent variables, and the remaining constructs as the predictors. Both a measurement and structural model was tested; both produced acceptable goodness-of-fit statistics. From all of the above-mentioned analyses, significant relationships were found to exist between time wasted on non-sales activities, burnout, and self-efficacy; self-efficacy, burnout and intention to quit, and burnout and intention to quit. Conclusions were drawn from the obtained results and recommendations are made with respect to future research, as well as with respect to the management of burnout and intention to quit in the sales environment. / AFRIKAANSE OPSOMMING: In versekeringsmaatskappye speel die Persoonlike Finansiële Adviseur (PFA) ‘n baie belangrike rol in die verhouding tussen die organisasie, die produk en die kliënt. Die organisasie belê heelwat hulpbronne in die vorm van tyd en geld om goeie PFAs te werf, op te lei en te behou. Ten spyte hiervan is daar steeds ‘n groot hoeveelheid PFAs wat die organisasie verlaat binne die eerste 36 maande van aanstelling. Die huidige studie se doelwit was om die nie-vergoedingsvoorspellers van uitbranding onder PFAs, asook hulle intensies om te bedank, te bestudeer, om sodoende lig te werp op die hoë omset onder PFAs. Spesifieke konstrukte wat nie noodwendig deur die organisasie bestudeer sou word nie, is geïdentifiseer in ‘n loodsstudie. Hierdie konstrukte is emosionele arbeid, selfbekwaamheid, tyd verloor op nieverkoopsaktiwiteite, en ondersteuning deur die lynbestuurder. Hierdie konstrukte se verwantskap met uitbranding en intensies om die organisasie te verlaat, is bestudeer in die huidige studie. ‘n Gerieflikheidsteekproef van 608 PFAs vanuit een versekeringsmaatskappy is genader vir deelname aan die huidige studie. Een honderd twee-en-twintig (122) respondente het hul vraelyste voltooi en ingedien. Die beskrywende statistiek van die steekproef het ‘n gemiddelde ouderdom van 35 jaar getoon (verspreidingswydte 21 tot 61 jaar), met 66% manlik en 34% vroulik, en ‘n rasseverspreiding van 64% blank, 19% swart, 10% kleurling en 7% Indiër respondente. Oor die algemeen was die beskrywende statistiek ‘n aanvaarbare tot goeie verteenwoordiging van die totale populasie. Beide kwantitatiewe asook kwalitatiewe navorsingsmetodes is gebruik in hierdie studie. ‘n Analise van die kwalitatiewe data het die rol van die konstrukte wat vir insluiting gekies is, bevestig, en addisionele bronne van werkstres is geïdentifiseer. Die Pearson korrelasie-analises is gebruik om die vraelysdata te analiseer, gevolg deur stapsgewyse meervoudige regressie-ontledings met werksuitbranding, kliëntuitbranding en intensie om te bedank as afhanklike veranderlikes, en die oorblywende konstrukte as voorspellers. Beide die metingsmodel en die strukturele model is getoets, albei het aanvaarbare pasgehalte van die model opgelewer. Uit al die bogenoemde analises is beduidende verbande tussen die veranderlikes tyd verloor op nie-verkoopsaktiwiteite, uitbranding, en intensie om te bedank; selfbekwaamheid, uitbranding en intensie om te bedank; asook uibranding en intensie om te bedank gevind. Gevolgtrekkings is gemaak vanuit die bevindinge en voorstelle is gemaak met die oog op verdere navorsing, sowel as met betrekking tot die bestuur van uitbranding en intensie om te bedank in die verkoopsomgewing.

L’internationalisation et la professionnalisation de l’actionnariat des sociétés cotées a directement participé au dérèglement de la souveraineté décisionnelle des assemblées générales d’actionnaires. En réponse à ce déséquilibre systémique qui a favorisé l’hégémonie de l’organe du conseil d’administration, les professionnels de l’intermédiation financière ont été vivement encouragés à voter d’une manière efficiente lors des assemblées. Or, la structure organisationnelle de nombreux investisseurs institutionnels demeure inadaptée au traitement de la multitude de projets de résolution qui émanent des dizaines, voire des centaines de firmes où ils détiennent des participations. Un pourcentage conséquent de « zinzins » fait donc appel à des agences de conseil en vote, qui leur fournissent des recommandations de vote. En parallèle, certaines agences ont également développé des services annexes, tel que la fourniture d’une plateforme de vote, ou encore un service de governance rating.Les agences de conseil en vote sont des organismes profondément clivants. Pour certains, elles épaulent efficacement une frange d’investisseurs institutionnels ne parvenant pas à faire un usage efficient de son vote aux assemblées. Pour d’autres, ces agences développent une forme illégitime d’externalisation du pouvoir actionnarial. Quoi qu’il en soit, les proxy advisors ont construit les contours d’une influence substantielle par le biais d’une promotion opiniâtre des valeurs du gouvernement d’entreprise, influence qui leur a conféré un rôle de soft law maker et de « lanceur d’alerte » en matière de corporate governance.L’influence des proxy advisors est devenue telle que de nombreux conseils d’administration se conforment à leurs politiques de gouvernance, dans le but de s’assurer un vote favorable aux assemblées générales d’actionnaires. Ainsi, les agences de conseil en vote se métamorphosent-elles progressivement en agence de gestion des sociétés cotées. Cette transformation atteint un degré paroxysmique quand le leader de cette industrie propose un service de recommandation de vote aux investisseurs, ainsi qu’un service de conseil en gouvernance à destination des émetteurs (par le biais d’une filiale détenue à 100%).Bien que les pratiques d’exercice des proxy advisors gagnent en transparence et se standardisent, elles demeurent perfectibles. Les conseillers proxy n’ont que récemment fait l’objet d’un encadrement de type « soft law » à l’échelle européenne, avec la publication d’un Code de bonne conduite. Certaines clefs de la légitimation de l’influence de ces organismes demeurent donc encore fragiles. Cette réalité peut plaider en faveur de l’établissement d’une réglementation contraignante des proxy advisors. Or, le Marché n’impute aucun dysfonctionnement à ces organismes, et un tel changement de paradigme pourrait être vecteur d’importantes perturbations dans le fonctionnement de certains « zinzins ». Rien ne permet donc d’affirmer, qu’à ce jour, un encadrement contraignant des proxy advisors pourra se révéler d’avantage efficient que la réglementation souple actuellement existante, règlementation « soft law » que nous proposerons toutefois d’enrichir. / The internationalisation and professionalisation of shareholding in listed companies directly contributed to the destabilisation of the shareholders’ sovereign decision-making process during shareholders’ general meetings. In reaction to this systemic unbalance that favoured the board of directors’ hegemony, professionals of financial intermediation were strongly encouraged to vote efficiently during these meetings. However, the organisation of large numbers of institutional investors remain ill-suited for managing multiple resolution projects from dozens and sometimes hundreds of companies. Therefore, an important percentage of institutional investors rely on proxy advisors, who provide voting recommendations. In addition, several proxy advisors developed additional services such as voting platforms or governance rating services.Proxy advisors are very differently perceived. For some, they efficiently accompany institutional investors which happen to not use their voting rights. For others, they indirectly and illegitimately exercise shareholders’ prerogatives. In any case, proxy advisors exert a substantial influence favouring corporate governance values. This influence elevated them to the position of soft law makers and “whistleblowers” regarding corporate governance.Proxy advisors’ influence became so substantial, many boards of directors started to abide their governance policies to ensure a favourable vote during shareholders general meetings. Thus, proxy advisors slowly became governance agencies for shareholding companies. This transformation reached its peak when the industry leader offered a voting recommendation service to investors, while also offering a governance advising service targeted to shares issuers (through a 100% owned subsidiary company).Even if proxy advisors’ practical modes to exercise are getting more transparent and standardized, they still could be improved. Proxy advisors were only recently subject to some level of soft law regulation at a European level, with the publication of a Code of good practices. Therefore, several aspects of the legitimisation of proxy advisors’ influence still remain fragile. This situation may advocate the establishment of a binding regulation for proxy advisors’ activities. However, the market does not believe proxy advisors to be the cause of any dysfunctions, and on the contrary considers that such regulation might cause major perturbations to functioning for some institutional investors. To date, there is no evidence to suggest that a binding regulation could turn out to be more efficient than the current soft law regulation, which is why we will merely try to improve it.

This is the first Canadian study to determine current procedures and practice in for undergraduate students in the Faculty of Arts English-speaking Canadian public universities. and to determine Arts advisors' perceptions of the impact of academic advising on student development and retention. A questionnaire was mailed to 82 academic advisors at 41 English public universities across Canada. Responses received represented 73% of eligible universities. Personal interviews followed with nine volunteers. Results showed that academic advising practice is not guided by formal policy that links the service to university and faculty goals. Instead, advising is evolving in response to the call for university accountability. Advising practices appear to be changing to meet the expectations and demands from students that their undergraduate experience facilitates the achievement of academic goals in association with career goals and other personal goals. Despite the lack of guiding policy on Arts academic advising, there is considerable amount of consistency in current practice across Canada. Advising is primarily a Faculty responsibility and the responsibility for delivering general academic advice has largely shifted from professors to professional advisors. Advisors have a broad range of responsibilities and extensive decision-making authority, especially in the areas of program planning with students, and in interpreting and applying policies and procedures. The hours that students can gain access to advising differs among Arts advising units. However, the methods of delivering advice are similar. In all advising units the student to advisor ratio is extremely high. Most units are responsible for providing the service to thousand of students. Arts advisors are also extensively involved a variety of outreach and liaison activities directed at potential and current students and the broader university community and the public. Arts academic advisors believe that advising improves student persistence to degree completion and hence also improves university retention rates. At the same time, some advisors perceive that central administration does not recognize the importance of the service and that this lack of recognition combined with heavy advising loads, complex policy and program regulations, and shrinking resources affects the quality of academic advising. Despite the difficulties mentioned by advisors, many advising units have initiatives in place to expand their academic advising service through joint strategies with other student services that will link students' short-term and long-term academic, career and life plans. The study concludes with recommendations on developing academic policy and programs, as well providing suggestions for further research. / Education, Faculty of / Educational Studies (EDST), Department of / Graduate

This dissertation focuses on the relationship between the September 11, 2001 terrorist attacks on symbols of economic and military power in the United States and the internationalization agenda of colleges and universities. The construct, “post-9/11 syndrome,” is used metaphorically to delineate the apparent state of panic and disequilibrium that followed the incident. Three research questions were investigated, with two universities in the Miami-area of South Florida, one private and the other public, as qualitative case studies. The questions are: (a) How are international student advisors and administrators across two institutional types dealing with the “post-9/11 syndrome?” (b) What, if any, are the differences in international education after 9/11? (c) What have been the institutional priorities in relation to international education before and after 9/11? Data-gathering methods included interviews with international student/study abroad advisors and administrators with at least 8 years of experience in the international education function at their institutions, review of relevant documents, and analysis of each institution’s international student and study abroad data bases. The interviews were based on the three-part scheme developed by Schuman (1982): context of experience, details of experience and reflection on the meaning of experiences. Data collection and analysis for each institution were conducted simultaneously. Taped interviews, researcher insights, and member checks of transcripts were preserved as an audit trail to provide support for the integrity and consistency of my findings. Key findings include a progressive decline in fall to fall enrollment at the University of Miami by 13.05% in the 5 years after 9/11, and by 6.15% at FIU in the 7 post-9/11 years. In both institutions, there was an upsurge in interest in study abroad during the same period, with heavy concentration in Europe but less than 5% of enrolled students ventured abroad annually. I summarized the themes associated with the post-9/11 environment of international education as perceived by my participants at both institutions as 3Ms, 3Ts, and 1D: Menace of Anxiety and Fear; Menace of Insularity and Insecurity; Menace of Over-regulation and Bigotry; Trajectory of Opportunity; Trajectory of Contradictions; Trajectory of Illusion, Fatalism and Futility; and Dominance of Technology. Based on these findings, I recommended an integrated Internationalization At Home Plus Collaborative Outreach (IAHPCO) approach to internationalization, predicated on a post-9/11 recalibration of national security and international education as complementary rather than diametrically opposed concepts.

The purpose of this study was to explore in-depth, the role of Integrated Quality Management System coordinators and the role of subject advisors in the professional development of educators in the Tshwane South district and Northern Gauteng district of the Gauteng Department of Education. This qualitative research study used a case study design - the case being the role of two sets of district officials in educator professional development. This study was framed by the four main roles of the district officials as stipulated by the Personnel Administration Measures (1996), namely planning, support, supervision and educator engagement. These four main concepts were not just a point of reference but the conceptual framework underpinning the study. Altogether, eight district officials took part in this study. Semi-structured interviews were employed as data collection strategy in this study. The findings of this study were that the role of officials in planning EPD is varied and often overlaps, that support is mainly provide through school visits, but other means of support are also employed when required, that supervision and oversight is not always developmental in nature, and finally that educator engagement is often insufficient and does not always engage educators in the processes and planning of EPD. The study put forward recommendations that advance planning, advocacy and training for the implementation of IQMS be done, that professional development activities endorsed by SACE be adopted throughout the system, that a change of focus from monitoring and accountability methods in educator professional development to developmental supervision be adopted, and consultation and engagement with educators in designing and planning professional development activities be prioritised. / Dissertation (MEd)--University of Pretoria, 2017. / Education Management and Policy Studies / MEd / Unrestricted

Thesis (M.Ed.(Curriculum studies)) -- University of Limpopo, 2016 / The purpose of this study was to explore how district office Curriculum Advisors (CAs) support teachers to implement curriculum policies requirements in the Capricorn District of the Limpopo Province. This exploratory case study addressed this knowledge gap by exploring the lived experiences of ten CAs in one district. Data was constructed through semi-structured interviews, observations and document analysis. This study revealed various forms of support that CAs offer to teachers, challenges they face and suggestions/strategies they use to deal with them. The kind of support CAs offer to teachers can be categorized into five themes: training, monitoring, moderation, setting tasks and enrichment programmes. Generally, the study also revealed that there are significant challenges to CAs‟ ability to effectively practise curriculum support. These include: overload due to shortage of CAs, lack of resources, political interference and challenges from teachers. Furthermore, CAs used teamwork and sacrifice as their way of dealing with these challenges. They also provided suggestions which the government may employ to eradicate these challenges. In conclusion, the study provides six recommendations related to policy-makers and government, and implications for future research. KEY CONCEPTS Curriculum Advisors, curriculum support, teachers.