ŠIMÍČEK, M. Air Traffic Flows Analysis. Brno: Brno University of Technology, Faculty of Mechanical Engineering, 2013. 84 s. Supervisor Ing. Tomáš Kujal, Ph.D. The diploma thesis discusses the factors that affect routing and transport performance in the air transport. Besides the characteristics of these factors the main objective of this thesis is to quantitatively evaluate their level of dependence on the traffic performance of air transport. This is done by using the linear regression analysis. Based on this analysis, mathematical models of dependence of these factors on traffic performance are developed. The thesis also verifies the accuracy of these models and tries to find out which of them are usable and which are not. Their accuracy is mainly dependent on the selected track and on the type of airline.

The master thesis is focused on the area of low-cost aviation in Europe. Discusses the economics of air carriers and analyzes statistical data on which compares the functioning of selected carriers. In submitted paper there are simultaneously analyzed the destinations network and selected European routes for particular air carriers. Analyses are supplemented by proposals for future possible ways to improve the functioning of the economy. In conclusion is proposed the new model of low-cost air carrier, which is based on a new system of pricing of tickets.

BURP / Department of Urban and Regional Planning

La disminución de la lealtad de los clientes y el aumento de sus expectativas han retado a las empresas a encontrar métodos únicos para mejorar su calidad de servicio. Esto ha ocurrido en todas las industrias, inclusive para las aerolíneas. Con el ingreso de las aerolíneas de bajo costo o “low cost” el mercado aeronáutico se dinamizó y, como resultado, muchas aerolíneas han transformado sus estrategias de comercialización, especialmente con respecto a sus precios, a los servicios básicos asociados a éste y a la calidad del mismo. En la presente investigación buscamos identificar y analizar los factores determinantes de la calidad de servicio que influyen en la satisfacción de los pasajeros de vuelos nacionales que residen en Lima Metropolitana. Para tal fin, se empleó el modelo AIRQUAL, desarrollado específicamente para aerolíneas y la evaluación de satisfacción de los pasajeros. El modelo consta de 5 dimensiones dividadas en 33 ítems graduadas con escalas de Likert (1 al 5). Algunos preguntas del modelo se adaptaron para que tengan relevancia frente al usuario limeño. Se realizaron 400 encuestas de manera online, de las cuales 353 resultaron válidas y fueron empleadas para el estudio en cuestión. Se encontró que la imagen de la aerolínea así como la empatía mostrada por la misma, juegan in rol importante en la satisfacción percibida por los usuarios. Asimismo, se encontró que los tangibles encontrados en el aeropuerto fue la dimensión con menor relevancia. / Decreasing customer loyalty and rising expectations have challenged companies to find unique methods to improve their quality of service. This has happened in all industries, including for airlines. With the entry of low-cost or “low cost” airlines, the aeronautical market became more dynamic and, as a result, many airlines have transformed their marketing strategies, especially with regard to their prices, the basic services associated with it and quality. of the same. In the present investigation, we seek to identify and analyze the determining factors of the quality of service that influence the satisfaction of passengers on domestic flights residing in Metropolitan Lima. For this purpose, the AIRQUAL model, developed specifically for airlines, and the passenger satisfaction assessment were used. The model consists of 5 dimensions divided into 33 items graded with Likert scales (1 to 5). Some questions in the model were adapted so that they are relevant to the Lima user. 400 surveys were conducted online, of which 353 were valid and were used for the study in question. It was found that the image of the airline, as well as the empathy shown by it, play an important role in the satisfaction perceived by users. Likewise, it was found that the tangibles found at the airport were the dimension with the least relevance. / Tesis

Esta investigación titulada “Ingreso de aerolíneas low cost al mercado peruano y su impacto en las aerolíneas comerciales tradicionales de rutas nacionales, años 2015-2018” tiene como objetivo analizar el efecto de las aerolíneas low cost con respecto a las tradicionales. Actualmente, estas últimas están ingresando al Perú con varias rutas nacionales, lo cual tiene como finalidad obtener una mayor participación en el mercado. Sin embargo, las aerolíneas tradicionales se mantienen en constantes cambios con su modelo de negocio para seguir compitiendo. La investigación se divide en cinco capítulos: En el Capítulo I se presenta el marco teórico y se explican los conceptos básicos, tales como las estructuras de mercado; las estrategias de fijación de precios; conceptos aeronáuticos; concepto de low cost; principales aerolíneas del Perú; ingreso de low cost (caso Perú) y costeo y tarifas de low cost. En el Capítulo II del plan de investigación se formula la problemática de la investigación, hipótesis y objetivos. En el Capítulo III que corresponde a la metodología de investigación, se detallan los tipos de investigación e instrumentos a utilizar. En el Capítulo IV del desarrollo de la investigación, se analiza la información cualitativa y cuantitativa. En el Capítulo V se presentan los análisis de resultados y se realiza el análisis de los instrumentos, concluyendo con la validación de la hipótesis general y específicas basados en los resultados obtenidos del análisis de correlación y entrevistas a especialistas. Finalmente, las conclusiones para todos aquellos que deseen analizar el impacto de las aerolíneas low cost. / This research entitled “Entry of low-cost controls to the Peruvian market and its impact on traditional commercial regulations of national routes, years 2015-2018” aims to analyze the effect that low-cost regulations have on traditional traditional ones. Currently, low-cost airlines are entering Peru with a wide variety of national routes, which has as obtaining a greater market share. However, traditional practices remain in constant changes with their business model to continue competing. The present work is divided into five chapters: Chapter I Theoretical framework, where the basic concepts will be explained, stories such as: Market Structures, according to Estevan (2013); Pricing strategies; Aeronautical concepts; Low cost concept; Main Airlines of Peru; Low cost income (case Peru) and Costing and low cost rates. Chapter II Research plan, the research problem, hypothesis and objectives are formulated. Chapter III Research methodology, which details the types of research and instruments to be used for the population. Chapter IV Research development, where qualitative and quantitative information is analyzed. Chapter V Analysis of results, the analysis of the instruments was carried out, concluding with the validation of the general and specific hypotheses based on the specific results of the correlation analysis and interviews with specialists. Finally, the conclusions for all those who wish to analyze the impact of low costs in the last year in Perú are detailed. / Tesis

The theme of this thesis is the air transport and its dramatic and dynamic development in the last twenty years. The key driving force behind this change was the deregulation of air agreements and liberalization of international markets, which took place in the seventies in the USA and in the nineties in Europe. This work addresses specific and general effects of deregulation and the development of air transport industry and aims to identify and analyze changes of its structures in space and time. One of the major and direct impacts and consequences of deregulation is that the free market allowed the emergence of new low-cost airlines, which significantly changed the structure and trends of air transport. The changes allowed for greater mobility of people, goods and capital, and also caused a partial change in consumer behaviour of individuals and institutions, and even more interconnected global economy. The source of data and information are primarily articles in professional journals written in English. Knowledge from particular analysis and research approaches to air traffic from the first part of this work is confronted with empirical research. This was based on the statistical data of air traffic in Germany, for each airport from 1991 to 2010 and verified the theoretical concepts of the general...

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This study is about the transition to NDC standard protocol in the business ecosystem of flightticket distribution. The key actors included are airlines, travel agencies and content aggregators(system suppliers). The thesis analyses the current state of the transition to NDC done by thekey actors of the business ecosystem of flight ticket distribution with digital transformationmaturity perspectives, including dimensions, which are relevant for the transition. A conceptual framework has been created and includes six digital transformation maturityperspectives with attached dimensions that can impact the transition to NDC for the businessecosystem with the actors included in the scope of this thesis. The conceptual framework hasbeen created based on previous research on the topic of NDC and used as a foundation to createthe interview protocol and to structure and categorize the empirical results and analysis. The result of this thesis is a compilation of the answers to the interview protocol with tworespondents from two different airlines, three respondents from two different travel agenciesand two respondents from one content aggregator (system supplier). The result answers thequestion of how every organization is working with the different perspectives, and itsdimensions, of digital transformation maturity perspectives in their transition to NDC. Fromthe answers of the respondents, it has also been possible to identify central themes of the keyactors' work that was not originally part of the conceptual framework. The transition to NDC is an ongoing process and the different key actors are working with thedifferent perspectives, including the dimensions, in their transition to NDC. Based on theanswers from the respondent of this study, updates have been made to the conceptualframework to cover all the central themes of the key actors work with digital transformationmaturity perspectives and dimensions in their transition to NDC. The key actors are dependenton each other working with every perspective, and dimension, of the digital transformationmaturity perspectives and if the work with one perspective falls behind for one actor there areripple effects for the other key actors. Key words: NDC Standard Protocol, Flight ticket distribution, Business Ecosystem, Digitalmaturity, Airlines, Travel agency, GDS, Global distribution system

The purpose of the research was to determine whether measures of ability, personality and behaviour would significantly predict job performance of customer service agents in a South African commercial airline company. The Verbal Interpretation Test (VCC1), Numerical Reasoning Test (NP6.1), Basic Checking Test (CP7.1C), Occupational Personality Questionnaire (OPQ32) and a competency based interview were completed by job applicants. Customer Contact Competency (CCC) scores and a Person Job Match (PJM) score were derived from the OPQ32 and ability measures to ensure job relevance during selection assessment. Job performance statistics in the form of training scores and supervisor ratings (from performance appraisals and criterion questionnaires) were obtained for the sample as criterion data. Correlations revealed statistically significant small to moderate correlations between the predictors and the criterion data / Industrial & Organisational Psychology / M.Com (Industrial & Organisational Psychology)