Social media has become an integral part of consumers’ lives and a popular platform for interactive marketing communication. In an age boasting of unprecedented digital connectivity, loneliness (defined as perceived social isolation) has, paradoxically, becoming widespread, affecting consumers’ preferences for products and brands in the marketplace. The present research extends the feelings-as-information theory and develops a conceptual framework in which loneliness modifies people’s cognitive processing style and induces concrete thinking in the context of evaluating social media messages. Using a mixed methods research approach, I first take a close look through the lens of a qualitative study at what it is like for the average consumer to experience loneliness. Additional experiments show that lonely consumers have higher digital engagement with concrete (vs. abstract) social media ads. Broadly, my findings on the effects of loneliness on consumers’ digital engagement with social media ads highlight the fact that loneliness may render different types of social media ads (abstract versus concrete) more or less effective.

Marketing today is no longer mainly about using traditional medias to reach a desired public. As consumers are moving to the digital world for information search, social media has provided new possibilities for companies to market themselves online. Newly started branding agencies often have a limited budget for marketing, but the need to increase brand awareness is high. In this situation, social media will be a good solution, because it is easy to use, cost effective and has a great range of reach to the desired target group. Instagram is a photo-sharing based app where the communication is done visually, which can be a good choice for branding agencies. The purpose of this thesis is to suggest a strategy for Instagram using results from a study of Swedish branding agencies’ use of Instagram, during a period of one year. The empirical study was done using a quantitative content analysis, in combination with an image analysis. A selection of six agencies were used for the two analyses to gain understanding of the research topic. Findings showed that Instagram was mainly used to humanize the agencies’ identity, and at the same time filled a showcasing function. A digital strategy plan was created for a Swedish branding agency called LLC Design. The plan created a total of 62 posts for a period of six months, with four different themes called Vi Värmland, Vi i LLC, Showcase and Kunskap, to deliver diverse content.

The main goal of this masters thesis is to analyze current marketing communication of a specific leadership development company active and the Czech market and its effectiveness. Based on the results recommend measures for improvement using appropriate channels. In the first part theoretical background of online communication, strategic framework and measurement of performance is introduced. Statistics, expert surveys and insight from opinion leaders from the field are included to provide more practical and comprehensive understanding of approach to individual channels, current trends and potential future development. Second part is dedicated to analysis of online communication strategy of chosen leadership development company. Analysis are based on interviews with relevant target group, comparison of online activities of competition and clickstream analysis of data from Google Analytics of various communication channels.

This thesis examines the problem of evaluating the effectiveness of digital marketing; more specifically it looks at the topic of Pay-per-click advertising on the scope of Small and Medium-sized businesses in the Czech Republic. The thesis provides literature review of the historical and current possible practices of what specific measures can be used to evaluate the success of pay-per-click advertising. Moreover, it connects the measurement subject with the associated area of attribution modeling. This topic represents an important issue for the online marketers mostly because of a currently widely used last-click attribution model that is not able to attribute the fair value of the different channels on the consumer journey to purchase. The primary research conducted in the form of qualitative research through in-depth interviews brings insights into the current practices of selected representatives of Czech SME sector as well as the digital agencies on the matter of measuring the success of online marketing and the attribution modeling. Derived findings give a picture at what stage of development the measurement and attribution of PPC currently is in the Czech SME market.

The aim of diploma thesis is to map the digital marketing environment, characterize the young generation in terms of its digital media equipment, determine the preference of individual communication channels, media consumption, purchase behavior and analyze the role of digital marketing techniques for reaching this generation.

Las acciones de marketing promocional online se han convertido en una herramienta adaptable a diversos tipos de negocios e incluso imprescindible en la actualidad. Debido a que permite a las empresas generar un mayor tráfico a las plataformas web e inducir a los usuarios a poder realizar una comprar online (conversión). Cabe recalcar que esta investigación presenta la adecuada originalidad, ya que se estudia por primera vez las acciones de marketing promocional online en las tiendas por departamento y que además la utilidad de estos resultados puede ayudar a mejorar la optimización de estrategias promocionales online con respecto a la intención de compra. Así mismo, que el propósito de la investigación es determinar la relación de las acciones de marketing promocional online con respecto a la intención de compra para la categoría de ropa en tiendas por departamento en Lima Metropolitana. Para ello, se realizó una investigación mixta. El estudio cualitativo está compuesto por dos focus group de siete personas jóvenes entre 20 a 27 años; así mismo por entrevistas a profundidad, de las cuales fueron realizadas a un experto en marketing digital, un docente de marketing digital y a la subgerente de marketing digital de una de las tiendas por departamento; por último un estudio cuantitativo aplicado a 250 encuestas al público objetivo. Finalmente, se llevó a cabo el análisis correlacional entre la variable compra (que representa intención de compra) y los diversos tipos de acciones de marketing promocional online; de lo que se obtuvo como resultados que existe una relación de “Cierra Puertas/Liquidación/Final Sale”, “Recíbelo en 90 minutos”, “2x1”, “Promociones exclusivas” con la variable “Compra”; sin embargo, con la variable “Descuentos 80%,50%,etc” fue lo contrario, no presentó una relación con la variable “Intención de Compra”. / Online promotional marketing actions have become a tool adaptable to various types of businesses and even essential today. Because it allows companies to generate more traffic to web platforms and induce users to make an online purchase (conversion). It should be noted that this research presents the appropriate originality, since the promotional online marketing actions in department stores are being studied for the first time and that the usefulness of these results can also help improve the optimization of online promotional strategies with Regarding the purchase intention. Likewise, the purpose of the investigation is to determine the relationship of the promotional online marketing actions with respect to the purchase intention for the clothing category in department stores in Metropolitan Lima. For this, a mixed investigation was carried out. The qualitative study is composed of two focus groups of seven young people between 20 and 27 years old; also by in-depth interviews, of which they were experienced to a digital marketing expert, a digital marketing teacher and the digital marketing assistant manager of one of the department stores; Finally, a quantitative study applied to 250 surveys of the target audience. Finally, the correlational analysis was carried out between the purchase variable (which represents the purchase intention) and the various types of online promotional marketing actions; from what was obtained as results that there is a relationship of "Close Doors / Liquidation / Final Sale", "Receive it in 90 minutes", "2x1", "Exclusive promotions" with the variable "Purchase"; however, with the variable "Discounts 80%, 50%, etc." It was the opposite, it did not present a relationship with the "Purchase" variable. / Trabajo de investigación

El siguiente caso se introduce en las acciones promoción digital, permitiendo ver más de cerca el rol de esta herramienta de E-Commerce como una de las nuevas formas de hacer marketing contemporáneo. El enfoque de esta investigación hace hincapié en la comunicación y el alcance digital que dinamiza la estrategia de las empresas de moda. Asimismo, la relación en la intención de compra del consumidor, quien es más difícil de captar su atención debido a la saturación en los medios de comunicación, con la promoción digital. El tipo de investigación tiene un alcance correlacional donde se busca cuantificar la relación entre conceptos o variables. De acuerdo al tema de investigación, el público objetivo son mujeres de entre 20 a 35 años de Lima metropolitana en el NSE A y B. De esta manera, se aplicaron entrevistas a usuarios y expertos en la categoría de moda; además, grupos focales en el estudio cualitativo. Finalmente, se demuestra que existe relación entre la variable alcance de la promoción digital y la intención de compra. Por otra parte, en cuanto a la comunicación digital y la intención de compra de las consumidoras, se obtuvo que no hay una correlación lineal; es decir, no hay una relación clara entre ambas variables. / The following case is introduced in the digital promotion actions, allowing to see more closely the role of this E-commerce tool as one of the new ways of doing contemporary marketing. The focus of this research emphasizes the communication and digital reach that energizes the strategy of fashion companies. Also, the relationship in the purchase intention of the consumer, who is more difficult to capture their attention due to saturation in the media, with digital promotion. The type of research has a correlational scope where it is sought to quantify the relationship between concepts or variables. According to the research topic, the target audience are women between 20 and 35 years old from metropolitan Lima in the NSE A and B. In this way, interviews with users and experts in the fashion category were applied; In addition, focus groups in the qualitative study. Finally, it is shown that there is a relationship between the variable scope of the digital promotion and the purchase intention. On the other hand, in terms of digital communication and consumer purchase intent, it was obtained that there is no linear correlation; that is, there is no clear relationship between both variables. / Trabajo de investigación

El presente proyecto es una agencia de Marketing Digital para la red social Facebook, dirigida a ofrecer servicios a empresas Mype en Perú, dedicadas principalmente a la comercialización de productos y/o servicios, que tuvieran presupuestos bajos para invertir en un canal digital. La elección de mercado objetivo se obtuvo mediante una investigación de las necesidades de los actuales empresarios del país. Las empresas, en su mayoría, están bajo el régimen Mype, y se vio reflejado en las entrevistas, ya que el 100% de estos pertenecían a este régimen. Además, se rescataron datos importantes, como el reconocimiento de la importancia del Marketing Digital para los empresarios. Hablaron también sobre la necesidad de contar con servicios de diseñadores gráficos y community managers que trabajaran con una estrategia que brindara resultados, por último, esperaban no tener que gastar presupuestos excesivos, ya que esto significaría realizar fuertes sumas de dinero que no disponían. Se encontró una problemática de no encontrar profesionales encargados de implementar una estrategia digital a un precio accesible. Para la implementación de este proyecto se realizó un análisis del entorno, empezando por estudios del sector: la competencia, los consumidores, los proveedores del servicio y más factores externos que impactaban directa e indirectamente en las empresas de esta industria. Asimismo, para completar la investigación y viabilidad del negocio, se realizaron planes y presupuestos. Entre estos planes se encuentra el Plan de Operaciones, el Plan de Marketing, el Plan de Responsabilidad Social Empresarial, el Plan Estratégico y, por último, el Plan Financiero. Digital Boost ha demostrado su viabilidad mediante cifras, el primer año se obtendrá una utilidad neta de 8,345.46 soles, el segundo año será de 6,353.70 soles y 83,248.21 soles para el tercer año. / This project is a Digital Marketing agency focused on Facebook, aimed to offer services to Mype companies in Peru, mainly dedicated to the commercialization of products and services, companies that can afford low budgets to invest in a digital channel. The choice of the target market was made through an investigation of the needs of current businessmen in the country. The companies, for the most part, are under the Mype regime, and it was reflected in the interviews, since 100% of these belonged to this regime. In addition, important data was rescued, such as the recognition of the importance of Digital Marketing for entrepreneurs. They also talked about the need of having graphic designer services and community managers that would work with a strategy that provides real results, finally, they hoped they would not have to spend excessive budgets, since this means carrying out large sums of money that they cannot afford. There was a problem of not finding professionals responsible for implementing a digital strategy at an affordable price in the market. For the implementation of this project, an analysis of the environment was carried out, starting with studies of the sector: competition, consumers, service providers and more external factors that directly and indirectly impact on companies in this industry. Also, to complete the investigation and viability of the business, plans and budgets were made. These plans included the Operations Plan, the Marketing Plan, the Corporate Social Responsibility Plan, the Strategic Plan and, finally, the Financial Plan. Digital Boost has detected its viability through numbers, the first year the project earns a net profit of 8,345.46 soles, the second year will be 6,353.70 soles and 83,248.21 soles for the third year. / Trabajo de investigación

The purpose of this exploratory study is to examine the development and promotion of local brands in Kuwait, to understand the cultural practices used to create their branding, and how they compete with global brands within the competitive marketplace. Specifically, the study looks into the brands of Kuwait and the need to be self-reliant and self-sufficient to generate incomes within the country and achieve national competency. The Western brands influence the local brands and sometimes squashing them by transitioning from global to local brands. The Covid-19 has also sparked the need for supporting local brands and the national economy, as evident in the way countries are gradually transitioning their business practices. Therefore, the author provides an understanding of how locals use the cultural identity theory for their owned brands and shift the perception of consumers to try, use, and support local brands. Furthermore, the author analyzes the digital marketing strategies applied by local and global brands in achieving effective communications by promoting their brand image to Kuwait and the Gulf Cooperation Council (GCC) region.

Esta investigación examina las diversas estrategias de branding online y su efecto en la construcción de valor o Brand equity en los jóvenes millenials de 20 a 30 años en Lima metropolitana, respecto a las aplicaciones móviles de servicios como Rappi y Glovo. Este tema se desarrolla a través de las diversas teorías y comentarios de autores que tienen especialidad en el desarrollo de imagen e identidad para las marcas, así como especialistas que entienden la manera en cómo el público se puede ver influenciado por este tipo de herramienta. Analizando el caso especifico de Rappi y Glovo en Perú, se ha logrado entender la influencia y repercusión de sus estrategias de branding online en el público objetivo definido. Este estudio explora los cinco niveles del brand equity (brand awareness, brand associations, valor percibido, imagen de marca y lealtad de marca) a través del modelo de WPP del Meaninfull Diferrent Framework (MDF) que nos permite entender la saliencia, diferencia y signficiancia de las marcas en un mercado de manera más simple y eficaz. También, apoyándonos en el modelo tradicional del Brand equity podemos entender el nivel en el cual se ubican en este modelo del valor de marca. El alcance de cada nivel de este modelo de análisis ha dependido del impacto y relevancia de los esfuerzos comunicacionales, respecto al branding, en fan pages, aplicaciones móviles de las marca, o las diversas estrategias aplicadas por las empresas para poder ser relevantes para el público. / This research examines the various online branding strategies and their effect on the construction of value or Brand equity in young millennials from 20 to 30 years old in metropolitan Lima, regarding mobile applications of services such as Rappi and Glovo. This theme is developed through the various theories and comments of authors who specialize in the development of image and identity for brands, as well as specialists who understand the way in which the public can be influenced by this type of tool. Analyzing the specific case of Rappi and Glovo in Peru, it has been possible to understand the influence and impact of their online branding strategies on the defined target audience. This study explores the five levels of brand equity (brand awareness, brand associations, perceived value, brand image and brand loyalty) through the WPP model of the Meaninfull Diferrent Framework (MDF) that allows us to understand the salience, difference and significance of brands in a market more simply and effectively. Also, based on the traditional Brand equity model, we can understand the level at which they are located in this brand value model. The scope of each level of this analysis model has depended on the impact and relevance of communication efforts, regarding branding, fan pages, mobile applications of the brand, or the various strategies applied by companies to be relevant to the public. / Trabajo de investigación