Mukbang is a Korean word for ‘eating livestream’. As an emerging sub-genre of internet influencers, Mukbang influencers has become the marketing tool for some firms recently. In this paper, we will conduct a case study of small sized e-commerce firms in China’s food industry. We explore firms’ perspectives towards the emerging Mukbang phenomenon, aiming to find out which factors influence the adoption of Mukbang influencer marketing by small firms. Our research results illustrate that the main point of concern for companies is the lack of information about financial data such as the average return on investment, and also the lack of information on consumer preferences and consumer analysis. Opportunity, potential benefits, uncertainty, resources available and the characteristics of the firms (or to be more specific, the management team) are important factors that influence small firms’ marketing decisions to use or not internet influencer marketing.

Purpose: The purpose of this study is to critically examine the marketing strategy and marketing communication within a luxury fashion SME, the case of Mary Katrantzou. Methodology: This report has been conducted in a qualitative approach and six employees at the case study company have been interviewed. Three of the respondents are a part of the marketing department at the company, two are a part of the sales department and one member of the ecommerce team was interviewed. Moreover the interview approach was semi-structured interviews, and one on one interviews were conducted as well as written ones. Due to the access in the company the written interviews could be followed up by additional questions. Findings: Mary Katrantzou works with the appropriate traditional tools for luxury fashion brands, apart from advertisement, as well as working with the digital channels most suitable. Accordingly the theory a cohesive brand identity is vital when it comes to luxury fashion firms, and the findings in this area showed that the company does not have a coherent brand identity that permeates the whole organization. Instead the opinions of the six respondents differed. Moreover the empirical findings showed that collaborating with other companies could increase brand awareness. Conclusion: Mary Katrantzou’s marketing strategy is, accordingly the theory collected, in line with how luxury fashion brands should work with marketing. For the future however the company could invest in one more traditional tool in the form of advertisement. Figuring out the true brand identity of the company is also of importance. Moreover collaborations have according to this study the ability to increase brand awareness and should therefore be of interest to research further in the near future. Value/originality: The intimate access in the case study company in this report should be of high interest due to its rareness. From the inside examined fashion luxury brands are seldom researched, which adds value and originality to this study. / Program: Textilekonomutbildningen

El mercado de bebidas alcohólicas en el Perú es peculiar debido a las preferencias de los consumidores, en este sentido la cerveza cobra gran protagonismo, debido a su arraigo con el consumidor peruano. Así mismo, las actividades de marketing digital se han incrementado exponencialmente en el rubro en mención, por lo que es determinante para la presente investigación analizar ambos factores de cara a la escena actual del mercado de cervecería tradicional y la digitalización de los consumidores. Por lo antes expuesto, el objetivo del presente estudio es investigar como las actividades de Inbound Marketing guardan relación con el valor de marca de las cervezas tradicionales del segmento masculino del NSE C que residen en la zona 8 de Lima metropolitana. Para ello se diseñó una investigación cualitativa con la aplicación de instrumentos como focus group y entrevistas a especialistas, así mismo una investigación cuantitativa a una muestra de 385 personas a las cuales se le aplicó una encuesta. En este sentido, se consulta y contrasta con principales autores de investigaciones respecto a la metodología del Inbound Marketing y valor de marca, para que permita corroborar los resultados de la presente investigación. Finalmente, se obtuvo que las variables descritas si guardan relación entre sí, pues las actividades de atracción e interacción, propias del Inbound Marketing, incrementan positivamente el valor de marca, dado a sus esfuerzos en la comunicación empática y bidireccional. / The market of alcoholic beverages in Peru is peculiar due to the preferences of the consumers, in this sense the beer takes great prominence, due to its roots with the Peruvian consumer. Likewise, digital marketing activities have increased exponentially in the area in question, so it is crucial for the present investigation to analyze both factors facing the current scene of the traditional brewing market and the digitalization of consumers. For the foregoing, the objective of this study is to investigate how the activities of Inbound Marketing are related to the brand value of the traditional beers of the male segment of the NSE C that reside in zone 8 of metropolitan Lima. To this end, qualitative research was designed with the application of instruments such as focus group and interviews with specialists, as well as a quantitative investigation of a sample of 385 people to whom a survey was applied. In this sense, it is consulted and contrasted with leading research authors regarding the methodology of Inbound Marketing and brand value, in order to corroborate the results of this research. Finally, it was obtained that the variables described are related to each other, since the activities of attraction and interaction, typical of Inbound Marketing, positively increase brand value, given their efforts in empathic and bidirectional communication. / Trabajo de investigación

Background: The use of digital marketing channels during the last years has increased significantly, especially the use of marketing on the Internet. Hence the communication chart of marketing has been redrawn. The technological development has had a major impact on the marketing discipline. The integration of information technology and marketing has resulted in the emergence of a new field, namely e-marketing. Hence the need for further research is desirable. Purpose: The purpose of this study is to examine alternative marketing procedures that a company can apply to increase the digital awareness and manage their customer relationships. Theoretical framework: Theories regarding digital marketing cycle, SEO and customer relationship. Method: This research is based on data collected through a primary semi-structured interview with a company active in the corporate information industry which also provides a RFQ service. We have also conducted ten structured interviews with companies who have used the services provided by the primary company. Furthermore a content analysis regarding SEO has been completed. Conclusions: We have identified several alternative marketing procedures that can increase a company´s digital awareness and enable a successful managing of their customer relationships. These alternative marketing procedures have been concluded by use of the theoretical framework and then adapted toward our empiricism. Furthermore we have constructed distinct guidelines that create favorable conditions for the initiation and completion of the model digital marketing cycle.

No description available.

Aim: This study is part of a digital activation plan that was done for Sony Ericsson’s GreenHeart™ team in the fall of 2009. The investigation presents and discusses what Sony Ericsson and its 4 main competitors (Nokia, LG, Samsung and Motorola) have done within green digital marketing and how the subject was communicated on their webpages. The aim of this study is to: • To present and analyze consumer insights on ecologically-driven technology • To present and analyze the eco-marketing digital practices and strategies used by 4 competitive mobile phone brands • To propose a digital green marketing strategy for GreenHeart™ Method: This study consists of interviews with Sony Ericsson personnel, literature and web analysis that focus on the green initiatives of mobile phone manufacturers in the digital channel. Result & Conclusions: A main issue with green products is that consumers tend to find them not as good as non-green products. Consumer insight studies suggest that that the best way to communicate and promote green products is to focus on their direct benefits to consumers in comparison to non-green products, and communicate the green benefits only as a secondary message. This was also supported by theories such as Levit’s concept of “marketing myopia”, which describes a marketer’s tendency to focus on product features rather than consumer benefits. When analyzing the webpages of Sony Ericsson’s top 4 competitors, it was 3 evident that all 4 mobile phone manufacturers employed green digital marketing in quite a homogenous way. One striking similarity was that all brands have separated their green initiatives from the core of the website. It is a possibility that marketers have done this intentionally since consumers tend to associate green with lesser quality. In order for Sony Ericsson GreenHeart™ to stand out from the competitors, it was therefore suggested that green information should be integrated into the website and to communicate GreenHeart™ as a value-added product feature rather than a product in itself. Suggestions for future research: It is recommended to continue this research and to compare the findings from the mobile phone industry with other industries, such as the Fast Moving Consumer Goods (FMCG), where Green and Organic branding at a glance seem to have been developed strongly. It would be interesting to gain a perspective on the similarities and differences in the green marketing practices of different industries, but also to gain knowledge and inspiration on how green consumer electronics could be marketed in a more effective and integrated fashion. In this perspective, analyzing any variations between on- and off-line marketing initiatives would be interesting to see if the green message changes in a typical marketing mix. Moreover, it would be good to counter analyze the psychological mechanisms why, for certain industries such as food, green products are regarded as high quality whilst in another industry like electronics, green products are regarded as having lesser quality and business value. Contribution of the thesis: The most important finding of this study is that all the analyzed mobile phone manufacturers have many green initiatives. However, they are communicated separately from all other marketing and communication initiatives in the main digital channel. They tend to be set aside that consumers need to search for them, thus the messages are not delivered seamlessly. This makes it appear that green initiatives are being regarded as something obligatory rather than something that has true business value. Using Theoretical arguments on communication strategy from Levit and ClearWorks show how this, in reality, can be changed and be integrated with product marketing where it can generate a more significant business value

Digital platforms have established new ways within marketing for consumers and brands to interact. This has called for a paradigm shift denoting a phenomenon of shifting consumer and company roles, creating opportunities for interaction and value creation. Nike – the worlds biggest sports apparel company – has succeeded in embracing these new conditions with their digital service application Nike+ and the related brand community. This case study of Nike+ sets out to investigate how these new structural conditions of digital platforms have affected the interactions between consumer and firm at the level of the brand. Ten semi- structured interviews with users of the Nike+ application were conducted together with a netnography of the Nike Running forum on Facebook. The data revealed how firms with the use of digital platforms, independent of locational boundaries, can form a synergy that allows for interaction and value creation for both brand and consumer. Consumers are given flexibility in the creation of brand experience, through the resources facilitated by the brand, hence having the opportunity to create and co-create useful value. From the process of this synergy brands are given a “second life” in the digitized sphere. A “second life” where consumer and brand process cooperate in order to influence each other’s processes as well as being a way to claim a central place in the everyday life of the consumer.

Submitted by Tatiana Lima (tatianasl@ufba.br) on 2016-07-01T18:59:09Z No. of bitstreams: 1 Bezerra, Cecília Oliveira.pdf: 6182870 bytes, checksum: 76df68ef28d9ebae26b808e5a1b79759 (MD5) / Approved for entry into archive by Tatiana Lima (tatianasl@ufba.br) on 2016-07-05T20:15:53Z (GMT) No. of bitstreams: 1 Bezerra, Cecília Oliveira.pdf: 6182870 bytes, checksum: 76df68ef28d9ebae26b808e5a1b79759 (MD5) / Made available in DSpace on 2016-07-05T20:15:53Z (GMT). No. of bitstreams: 1 Bezerra, Cecília Oliveira.pdf: 6182870 bytes, checksum: 76df68ef28d9ebae26b808e5a1b79759 (MD5) / As práticas de marketing digital e comércio eletrônico podem potencializar a percepção sobre produtos e incentivar o consumo. No campo da gestão social, percebemos um descompasso na velocidade da apropriação destas tecnologias, quando falamos de produtos culturais, em especial, o artesanato brasileiro. Além disso, atuar com e na internet não representa o uso qualificado de tecnologias que priorizem a promoção da identidade cultural. Esta pesquisa propõe o desenvolvimento de uma tecnologia social, o Website "Artesão Digital", focada na promoção e no fortalecimento da tradição artesanal, a partir do uso das ferramentas do marketing digital e comércio eletrônico, que respeitem e valorizem a identidade cultural dos artesãos brasileiros, além de ensiná-los a dar destaque ao seu trabalho, bem como seus produtos. Propõe-se mecanismos que reforcem o valor da tradição, da identidade e dos fazeres artesanais. A metodologia foi exploratória descritiva, utilizando-se das técnicas de entrevista e análise de documentos. Destaca-se como resultados, o fato de que esta tecnologia social poderá se tornar referência para os artesãos sobre como utilizar as ferramentas disponíveis na internet, na perspectiva de poder ampliar as suas possibilidades de atuação. Como vantagem, observa-se ainda que as ferramentas da Web são de fácil acesso e baixo custo e uma melhor compreensão sobre a sua aplicabilidade pode contribuir para conquista de resultados satisfatórios e compatíveis com a riqueza da identidade cultural dos artesãos brasileiros. Pode ser utilizada em outros campos de atuação da gestão social. Digital marketing and e-commerce practices can boost perception about merchandise and incentive consumption. In the field of social management, it´s seen a mismatch concerning the velocity of appropriation of these technologies by cultural products and especially by the Brazilian handicrafts. Thus, the internet use does not represent the qualified use of technologies that prioritize promoting cultural identity. This research aims at the development of a social technology, the website “Artesão Digital”, focused on the promotion and strengthening of the artisan tradition originated by the use of digital marketing and e-commerce tools that respect and value the cultural identity of Brazilian artisans and that also teach them to highlight their work as well as their products. Mechanisms that reinforce the value of the tradition, identity and artisan doings are here suggested. It was used an exploratory and descriptive methodology based on interview techniques and document analysis. As a result this social technology will hopefully be a reference to artisans when using the available internet tools to broaden the possibilities of their performance. As benefits the web tools can be easily accessed, don’t require high investments and lead to a better comprehension of how their applicability can contribute to satisfactory results that are compatible with the cultural identity of Brazilian artisans. It can also be used in other fields of social management.

Submitted by Fabiany Feitosa (fabiany.sousa@ufba.br) on 2017-03-21T14:31:53Z No. of bitstreams: 1 Cristiane Serra Vilela Dourado.pdf: 3129331 bytes, checksum: 70680f89b2dfbb31d86b44e0bbfede38 (MD5) / Approved for entry into archive by Maria Angela Dortas (dortas@ufba.br) on 2017-03-21T18:09:06Z (GMT) No. of bitstreams: 1 Cristiane Serra Vilela Dourado.pdf: 3129331 bytes, checksum: 70680f89b2dfbb31d86b44e0bbfede38 (MD5) / Made available in DSpace on 2017-03-21T18:09:06Z (GMT). No. of bitstreams: 1 Cristiane Serra Vilela Dourado.pdf: 3129331 bytes, checksum: 70680f89b2dfbb31d86b44e0bbfede38 (MD5) / Desde que conquistaram o mercado de trabalho fora do lar, as mulheres começaram a disputar bons empregos. Elas vêm consolidando a sua trajetória profissional com dedicação, esforço e abnegação, enquanto tentam equilibrar trabalho e vida familiar. Ocorre que os melhores anos para a construção da carreira coincidem com os ideais para ter filhos. Não obstante, ao engravidar, muitas delas ponderam se é válido o retorno ao trabalho após a licença maternidade e abdicar da participação ativa na educação de um ser que exige aprendizados complexos. Diante deste cenário, elas veem no empreendedorismo o caminho para ter flexibilidade de horários em uma opção de carreira que promova maior equilíbrio na administração de suas multitarefas. Em geral, essas mulheres têm recursos financeiros limitados para investimento em ponto físico e capital inicial. Nesse contexto, o principal objetivo dessa dissertação é analisar como o comércio eletrônico tem se constituído uma importante ferramenta utilizada pelas mães empreendedoras para divulgar e vender seus produtos e serviços e tornar seus negócios viáveis. Como metodologia utilizada foi aplicado um estudo de caso holístico com uma rede de mães empreendedoras em destaque no Brasil. Para obtenção dos dados analisados foram feitas entrevistas com mulheres participantes daquela rede. Dentre os resultados obtidos com a pesquisa, foi possível perceber a importância do comércio eletrônico como meio de inclusão socioeconômico para mulheres que optam por uma nova carreira no empreendedorismo. Apresentam-se, adicionalmente, duas Tecnologias Sociais que se apresentam como aliados no processo de fomento ao empoderamento da mulher através do empreendedorismo materno. / Since women conquered the labor market outside home, they began to compete for better jobs. They have been consolidating their career with dedication, effort and self-sacrifice, while they try to balance work and family life. On the other side, the best years for the development of the professional career coincide with the ideal years to have children. However, once pregnant, many women are considering whether it is valid returning to work after maternity leave, and give up the active participation in the education of their children who require complex learning. In this scenario, they see the entrepreneurship as a way to have flexible schedules at a career option that promotes greater balance in managing their multi-tasking. In general, these women have limited financial resources to invest in a commercial point and initial capital. In this context, the main objective of this dissertation is to analyze how ecommerce has been an important tool used by enterprising mothers to promote and sell their products and services, and make their business viable. It was used, as methodology, a holistic case study applied with a group of enterprising mothers highlighted in Brazil. To get the data analyzed were made interviews with women participants of that network. Among the results obtained from the research, it was possible to realize the importance of e-commerce as a mean of socio-economic inclusion for women who opt for a new career in entrepreneurship. In addition, it will present two social technologies that are as allies in the development process to the empowerment of women through maternal entrepreneurship.

Due to the increasing relevance conferred to a digital based approach to sales, moreorganizations are looking for a profitable way to exploit the value of the information they are able to collect during Digital Marketing campaign projects. These data are called Web analytics and are generated at the passage of the user on the Web page. Despite the value entailed by this information, previous academic literature points out the lack of a structured approach to Web analytics and rarely the subject was observed in connection with Project Management.The purpose of our study is therefore to bridge the existinggap, by aiming to assess how a structured approach to Web analytics could enhance the planning phase of a project. The focus on the planning phase is due to the critical relevance attributedto it. About this, researchers want to answer the following research question:Project planning in digital marketing campaigns: which is the role of a structured use of Web analytics?Given the exploratory nature of the study, guided by a positivist stand point and considered time and space constraints, a qualitative approach to the research was selected as the most suitable. The literature reviewperformed in the secondchapter allowed the authors to drawa conceptual framework, showing the connections between the research areas involved. At the end of the chapter a model of use of Web analytics, built from previous researchers, is presented. This last one lacks of an explicit connection with thesubject of Project Management, which we will develop along the thesis work. Empirical data was gathered through semi-structured interviews that involved with managers from a digital marketing company and consultants dealingwith Web analytics, working in two different companies.Research findings indicate therole of Web analytics to beextremely important while planning a Digital Marketing campaign project, but also revealed their use and relevance along other project phases. Also, the role of Web analytics historical data emerged during the interview process and is widely commented in the conclusive chapters.Interviewees provided coherent answers that we grouped in four main clusters and analyzed: structured use of Web analytics, project phases in marketing campaigns, use of Web analytics in the planning phase of a project and contextualization.Results reveal interesting implications both at a managerial level and for future academic research. Indeed, a new model that connects a structured use of Web analytics with the planning phase of a project is presented, including the role of historicaldata. Suggestions are provided to managers in terms of possible investments, while in case of academics we recommended other ways to test the validity of the study.