This research report is focused to study of what influences of the service industry with the Educational Cooperative Suport System on employee¡¦s organizational commitment and trend of turnover. 1. What are influences of those interfering variances of characteristics (including external control character and internal control character) as well as individual variance (e.g. gender and age) on employee¡¦s organizational commitment and trend of turnover? 2. What are influences of situational interaction on employee¡¦s organizational commitment and trend of turnover? This research report is investigated within the scope of schools with 511 Model Educational Cooperative (including National Taipei Institute of business Technology, Jin Wen Institute of Technology, Van Nung Institute of Technology and Fortune Institute of Technology) and their students. Based on the expediency sampling theory, 538 (equiv. To 59.8%) out of 900 copies of the Questionnaire sent to the above-mentioned four schools, were received. Deducted from those blank and/or incomplete ones, 226 copies are effective (42% to total replies and 25.1% to total issuance). It is found out that: 1.Main influence on those service industries with the Educational Cooperative Suport System: The more pay supporting and career plan, the more organizational commitment (including recognition and centripetal force). The more pay supporting and technical training, the less trend of turnover. 2.Influence of those interfering variances of characteristics and individual variance: Based on analysis of regression, it is verified that to those employees with low external control character, the more pay supporting and career plan, the more organizational commitment (including recognition and centripetal force). To those senior employees, the more pay supporting, the less trend of turnover. 3.Influences of situational interaction: 1.1 Recognition to the organization 1.1.1 With interaction of the ¡§Educational Cooperative Suport System¡¨ and ¡§external control character¡¨, it is appeared that negative impact on ¡§pay supporting¡¨ and ¡§external control character ¡¨ (b=¡Ð0.04, p<0.05). 1.1.2 With interaction of the ¡§Educational Cooperative Suport System¡¨ and ¡§internal control character¡¨, positive impact upon ¡§career plan¡¨ and ¡§internals control character¡¨ (b=0.03, p<0.1) were found out. 1.1.3 With interaction of the ¡§Educational Cooperative Suport System ¡¨ and ¡§internal control character¡¨, there was positive impact on ¡§pay supporting¡¨ and ¡§internal control character¡¨ (b=0.06, p<0.1). 1.2 Centripetal force to the organization: With interaction of the ¡§Educational Cooperative Suport System¡¨ and ¡§internal control character¡¨, it is appeared that negative impact upon ¡§technical training¡¨ and ¡§internal control character¡¨ (b=-0.04, p<0.1). 1.3 Trend of resignation: With interaction of the ¡§Educational Cooperative Suport System¡¨ and ¡§external control character¡¨, a negative impact on ¡§career plan¡¨ and ¡§internal control character¡¨ (b=-0.04, p<0.1) was found out.

Abstract In the recent years, hypermarkets in Taiwan became already the main places that the consumers purchase articles for daily use. During the depression, it is very fierce that variations and competitions between the hypermarkets. The leading-brand hypermarkets still to expand their new stores in this year, but they placed the focus to increase the differences of their products and services with others, rather to compress the existing space between competitors through the price war. The study is at background of the hypermarkets, when they would like to consider the differences of services as their principal marketing tactic, whether they perceived already the employees, who possess service consciousness and customer-oriented behavior, are the key points to operate successfully. In the hypermarkets where the employees contact frequent- ly with the customers, service quality is very close to the quality of employees. One of the main purposes of this research is to discuss what factors to affect the Customer-Oriented Behavior in the hypermarkets. Therefore, I choose the employees from a famous hypermarket, located in central Taiwan, as object of the study, in order to understand the relations between ¡§Internal Marketing¡¨ and ¡§Customer-Oriented Behavior¡¨ of employees. Then to adulterate again with ¡§Organizational Commitment¡¨ as an intervening variable, in order to demonstrate clearly whether¡¨ Internal Marketing ¡§would affect ¡§Customer- Oriented Behavior ¡§or not by the intervening variable. The study finds the followings: 1. Internal Marketing affects positively on Organizational Commitment. 2. Organizational Commitment affects positively on Customer-Oriented behavior. 3. Internal Marketing affects positively on Customer-Oriented Behavior. Internal Marketing can also reinforce indirectly its influence on Customer- Oriented Behavior through the mediator of Organizational Commitment, the managers should also concern with the mediator, so as to make sure the Customer-Oriented Behavior will perform.

Abstract Telecom market had been opened since 2001. Facing dramatically changing environment, in order to keep benefiting customers and investors, and to maintain employees¡¦ morale, it is important for the state-owned enterprise to be more competitive. ¡§Human Resource Management¡¨ is the key point to increase its competitive advantages. By understanding employees¡¦ organizational commitment (OC), we can find a way to keep them. Besides, if managers¡¦ politics of downward influence (PDI) can cause employees¡¦ dissatisfaction, employees might have intent to quit (ITQ). It might also increase company¡¦s cost. Therefore, it is necessary to have a research standing from subordinates¡¦ viewpoint, and exploring the effects of managers¡¦ PDI on subordinates¡¦ OC and ITQ. The research collected 629 effective samples from case company in Southern Taiwan via questionnaires and analyzed data by SPSS software. By proving the hypothesis, the research found several results: 1.Through factor analysis, there are three dimensions of power traits: conciliation & reason, authority & exert pressure, hypocrisy & urge by sarcasm. 2.The power trait of ¡§Conciliation & Reason¡¨ has significantly positive influence on OC. 3.The power trait of ¡§Conciliation & Reason¡¨ has significantly negative influence on ITQ. 4.The power traits of ¡§authority & exert pressure¡¨ and ¡§hypocrisy & urge by sarcasm¡¨ have significantly negative influence on OC. 5.The power traits of ¡§authority & exert pressure¡¨ and ¡§hypocrisy & urge by sarcasm¡¨ have significantly positive influence on ITQ.

¡iAbstract¡j The widespread wave of the liberalization in telecommunications followed the industrial country of England, America and Japan. The privatization of state-run business that liberalize the whole world market of telecommunications is popular in the world now. Lashed by the liberalization in telecommunications and the privatization of state-run business, our country passed the three major laws of telecommunications¡]the Telecommunication Act, the DGT Organizational Statutes, the Chunghwa Telecom Co., Ltd. Statutes¡^, after three reading in The Legislative Yuan in 1996. The Directorate General of Telecommunications transform to Chunghwa Telecom Co., Ltd. to provide telecommunications services in July 1st 1996. Closuring the double role of The Directorate General of Telecommunications in both sectors of peremptory services providing and administrator. Chunghwa Telecom Co., Ltd in order to turn their innovation into competitive acting in the industry tide of rapid development of computer and communication, and bruising competitive market, creating ¡§the system of human resource management in the privatization of state-run business by Chunghwa Telecom Co., Ltd ¡§, to attract and retain their knowledge worker, to lift the staff¡¦s job satisfaction, to carry the organization through, and built a brand new successful paragon. Further, this study also discusses about the problem in role cognitive conflict of staff diversity expectation by the company in the process of the privatization, for promoting the competitive ability of the company. If this role cognitive conflict problem will affect the organizational commitment made by staff to the company. Therefore, this study has taken Southern Branch of Chunghwa Telecom Co., Ltd as study interview, used probability proportionate to size, released 983 sets of questionnaires, got 587 sets of valid questionnaires, analyzed by statistics methods of t-test analysis of independence, analysis of variance (ANOVA), Pearson¡¦s product-moment correlation, and multiple regression. The result confirms several important discoveries as following: 1. As the staff perception in the system of human resource management in the privatization of state-run business, job satisfaction and organizational commitment, we can see that: (1). The higher perception in the system of human resource management in the privatization of state-run business staffs have, the more job satisfaction they will have. (2). The higher job satisfaction they have, the higher organizational commitment they will have to the company. (3). The higher perception in the system of human resource management in the privatization of state-run business staffs have, the higher organizational commitment they will have to the company. 2. There is a positive correlation in the staff perception in motivation by the system of human resource management in the privatization of state-run business and organizational commitment, and it also has high prediction. 3. Both well-paid and suitable working conditions and prospective promotion of job satisfaction have positive correlation and reached the level of significance. Thereamong, the former variable has major affection. 4. Job satisfaction has mediating effect between the staff perception to the human resource management system after the privatization of state-run business and organizational commitment. 5. Role cognitive conflict has no moderating effect between the staff perception to the human resource management system after the privatization of state-run business and organizational commitment. 6. According to the moderating effect of role cognitive conflict between the relationships of job satisfaction and organizational commitment in the study, the results are as following: (1). If the company can anticipate staff¡¦s need in the sectors of satisfied task autonomy, well-paid and suitable working conditions and prospective promotion, then the person who with higher role cognitive conflict in work to organizational commitment has higher identification of value than those who with lower role cognitive conflict in work to organizational commitment, and the people who with higher role cognitive conflict in labor relationship to the organizational commitment has higher identification of value and company than those who with lower role cognitive conflict in labor relationship to the organizational commitment. (2). To generalize the moderating effect of role cognitive conflict between the relationships of job satisfaction and organizational commitment, as long as applying the well management in the hope of pursuing elite success, role cognitive conflict could be positive and beneficent. Key words: human resource management, perception, job satisfaction, organizational commitment, role cognitive conflict.

Abstract Results of analyses conducted on data collected from 1020 public bank employees. The results of research indicate as follows ¡G Dimensionality of Organizational Politics Perceptions The responses to the 31 items Perceptions of Organization Politics Scale (POPS) were subjected to principal analysis with varimax rotation. It is comprised three subscales: (1). Supervisor Behavior, (2). Coworker & General Politics Behavior, (3). Organization Policies and Practices. Dimensionality of Organizational Justice The responses to the 20 items Organization Justice Scale (Moorman , 1991) Were subjected to principal analysis with varimax rotation. It is comprised three subscales: (1). Reciprocation Justice, (2). Process Justice, (3). Allocation Justice. Dimensionality of Organizational Commitment The responses to the 15 items Organization Commitment Questionary (OCQ) (Moorman , 1991) were subjected to principal analysis with varimax rotation. It is comprised three subscales: (1). Value Commitment, (2). Effort Commitment, (3).Retention Commitment. Relationships between ¡§ Perceptions Of Organizational Politics¡¨ ¡B¡§Organizational Justice¡¨ and ¡§Organizational commitment¡¨. (1) Perception of Organizational Politics was negatively related to Organizational Commitment. (2) Perception of Organizational Politics was negatively related to Organizational Justice. (3) Organizational Justice was positively related to Organization commitment. (4) Organizational Justice was intervening variable to Perceptions of Organization Politics and Organizational commitment.

The purpose of this investigation is to develop localized and suitable inventory for measuring perceptions of organizational politics¡]OP¡^in domestic enterprises and using the model proposed by Ferris et al.,¡]1989¡^study the relationships among the OP, job satisfaction, job stress & organizational commitment¡]employee¡¦s job attitudes¡^. The sample consisted of 227 employee selected from some traditional industry in Taiwan. The data were analyzed by applying statistical methods, including factor analysis, reliability, one-way ANOVA, correlation, regression and canonical correlation analysis. The major findings of this study are as fallow: The present study examined the dimensionality, reliability and validity of the Perceptions of Organizational Politics Scale¡]POPS¡^¡]Kacmar,1997¡^.Perceptions of organizational politics were found have a negative relationship with job satisfaction , job stress & organizational commitment. Understand, tenure , control and locus of control as a moderator of the relationships between perceptions of organizational politics & employee¡¦s job attitudes was examined. Results indicated that understand, tenure moderated the relationship between politics and job satisfaction; Locus of control moderated the relationship between politics and organizational commitment.

Medical service institutions and medical service types of Taiwan have experienced fundamental changes since the implementation of national health insurance. Therefore, the organizational vision and culture of a hospital and the professional commitment of doctors are critical in the hospital¡¦s ability to survive in the existing health environment. Among these factors, organizational human resources play the most important role, and doctors constitute the foremost human resources in a hospital. In recent years, armed forces hospitals have implemented programs to trim organization, leading to the further reduction of medical physicians. Moreover, the health environment external to armed forces hospitals has changed and wooed more medical officers from these hospitals. Therefore, it is the major purpose of this research to understand how to increase organizational loyalty of military physicians. This research examined factors that influence organizational commitment from dimensions including vision of organization, culture of organization, and career development and personal characteristics of doctors, and investigated the relationships of these dimensions with organizational commitment. Members on the military physicians at Armed Forces Tsoying General Hospital were targeted the population, and the research has resulted in findings as follows: (1) Among personal characteristics (of military physicians), only the variables of age and seniority made significant differences to the commitment to retention in organizational commitment; only unit of work made significant differences to effort commitment; and others made no significant differences to retention and effort commitment. (2) There existed a significant positive correlation between organizational vision and commitment to organization. (3) There existed a significant positive correlation between organizational culture and organizational commitment. (4) There existed a significant positive correlation between career development of employees and commitment to organization. This research has come up with two suggestions that follow: I. To high-level manager of armed forces hospitals: 1. Strengthen commitment to retention of junior military physicians. 2. Enhance military physicians¡¦ participation in planning for organizational vision. 3. Assist military physicians in job and personal development planning. II. To follow-up researchers: 1. Select different research variables. 2. Increase variable factors. 3. Draw samples from different populations. Keyword: Vision, commitment, health environment, personal characteristics, military physician

Abstract It is extremely common that business utility in Taiwan are now stretching their business development to Mainland China for investment. Meanwhile, with stronger and stronger organization size in Mainland China of Taiwan utility, it is also a trend to develop or recruit local employees to perform supervisors¡¦ roles. Consequently, though being in the same blood of nature, there should be some differences between Taiwan citizen and China citizen no matter in culture aspect or in value aspect. As a supervisor/manager to the company, is there any difference in management competency and department performance? Hence, this research was designed to examine the relationship among management competency, characteristics of individuals, department performance, on the basis of organizational commitment and job involvement. The results of the research indicate that: 1. The interaction effect between supervisors with different nationalities and the recognition of department performance is significant. 2. The interaction effect between supervisors with different nationalities and the recognition of management competency is significant. 3. The interaction effect between supervisors with different business divisions and the recognition of management competency is significant. 4. The interaction effect between management competency and department performance is significant. 5. The interaction effect between management competency and job involvement is significant. 6. The interaction effect between management competency and organizational commitment is significant. 7. The interaction effect between job involvement and department performance is significant. 8. With organizational commitment and job involvement as middle-acted variables, the interaction effect between management competency and department performance is significant.

It is a common phenomenon that experiences and educational background will take into account first. When high technology industrial corporations select engineers, they apply mental test or interview them in order to realize their personal characters which make clear and bright whether personal characters would collocate to work or not. In all, they want to make sure to choose the appropriate engineers. The paper attempts to study through different points of view to analyze the working attitudes and manners of engineers. In order to discover some useful messages and to help high technology industry, the study plans recruits and retaining strategy which can consolidate the manpower and core essence of this field. In this study, there are 323 engineers selected from 17 high technology corporations ( 11 of them are integrated circuit industry, 2 of them are electro- optical industry, 3 of them are computer and peripherals industry, 1 of them is communication industry ) for an empirical study. Their background information were collected to explore how the 4 variables (money ethic¡Bwork preference¡Bworkaholism and perfectionism) effect professional commitment . Thus, we hope the study can allow us to get the better knowledge of professional commitment of engineers. The following 4 main points were found in this study ¡G 1. Money ethic would influence on some professional commitment of engineers. While work preference¡Bworkaholism and perfectionism are considerable, the influence of money ethic would decrease. 2.The different motive levels in cognition and attitude would influence on achievements and learning manners of engineers. Thus, the diverse demand to intrinsic-extrinsic motive would effect the professional commitment of engineers. So if the engineers ask for higher demand of intrinsic than of extrinsic, they would have higher professional commitment. 3.The variable of workaholism dose not effect professional commitment obviously. The result could make engineers who are compelled to obey the norms from organization or team under an involuntary deed. 4.The perfectionism is the most explanatory to the professional commitment of engineers . So the Perfectionism¡¦s characters are more obvious and the working attitudes of engineers would be higher professional commitment. At last, this study would focus on the limitation of this study, the future study, and management meanings to present brief explanation.

Abstract Studies on the Relationship between Job Characteristics Model and Work Satisfaction the employee in a national university as a research objective In universities, employees are the heart of administrative actions and human resources, in particular, they are the front-runners in lifting competition. Therefore, the sensational degree of work satisfaction in employees will affect the degree that individuals participate in an organization. Based on the job characteristics model shown by Hackman and Oldham¡]1975¡^, when job characteristics is affected by certain psychological status, employees will be chain-reacted in the results of individuals and work. The study has based on the related research that domestic and international scholars perform in the relationship between job characteristics and work satisfaction. It is also based on the organizational promise, work pressure and human relationship as individual variables to study the connection between job characteristics and work satisfaction of a national university employee. The following results have been found: 1. University employees are directly and significantly affected or differences in organizational commitment, human relationship and work satisfaction due to differences of job characteristics. 2. Indirect and significant effects were found among organizational commitment, human relationship and work satisfaction, when job characteristics are studied in work satisfaction through these three variables. In summary, based on the findings of this study, ¡¨humans¡¨ are reminded to be the heart of organizational competition in the school¡¦s every management levels. Only the importance of the organizational human resources is attentioned and they are combined with organizational mission, the possibility to achieve expected effectiveness and goals in organizational overall competition can be made. Key words: Job characteristics, work satisfaction, organizational commitment, human relationship