Inaug.-diss.--Leipzig.

Inaug.-diss.--Leipzig.

Published Article / Globally, tourism is increasingly referred to as the world's biggest industry. As tourism increases, so does consumer demand for quality. Superior customer service may be viewed as one of the most effective strategies for tourism destinations to create and maintain a sustainable competitive advantage. The primary goals of this article are to:•Describe the current satisfaction levels of international and domestic tourists to the Sol Plaatje Municipal Area in terms of service quality; •Describe the perceptions and experiences of role-players in the local tourism industry regarding service excellence; and •Make recommendations to improve service quality in the Sol Plaatje area where applicable. The findings of this study revealed the following:•Although the majority of tourists (83.4% of domestic and 93.8% of international tourists) were generally satisfied with the service they received, there are specific areas requiring urgent attention for service levels to improve. •A large number of local role-players (50%+) representing the tourism industry in the region believe that service delivery must improve substantially within accommodation establishments, the transportation sector, restaurants (including coffee shops) and tourist attractions. The major contribution of the research study lies in the fact that the findings and recommendations will be beneficial to tourism stakeholders in their efforts to provide tourists with the best holiday and/or business experience at their respective tourist destinations.

Thèse : Mécanique : Faculté des sciences de Paris : 1852. Thèse : Astronomie : Faculté des sciences de Paris : 1852. / Titre provenant de l'écran-titre.

Thèse : Astronomie : Paris, Faculté des sciences : 1847. Thèse : Mécanique : Paris, Faculté des sciences : 1847. / Titre provenant de l'écran-titre. Notes bibliogr.

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The aim of this research is to explore how Öland could attract Chinese tourists to sustain its development. This study is conducted on the basis of group interviews among 20 respondents selected from Chinese tourists. This research reveals that learning and experiencing, building a social relationship and enjoying natural landscape are the major reason for Chinese tourists traveling abroad, among which, the main motivations for Chinese tourists visiting Öland is the attractive spot. The research finds that not many Chinese tourists have been to Öland before. However, among those who have been, they said that Borgholm Castle was the most attractive tourist spot. The major approaches for Chinese tourists accessing information of Öland are travel agencies, travel apps, TV shows, movies and the internet , whereas little marketing strategies such as advertising (in Chinese) and cooperating with local travel agencies has been utilized by the government. An analysis of the key motivations of Chinese tourist reveals one challenge in attracting Chinese tourists facing the government: Öland is not well recognized as a World Heritage among Chinese tourists compared to other popular travel destinations. The strength and weakness of Öland tourism indicates that Öland need to take more active marketing strategies to brand their tourism targeting Chinese tourists.

Denna kandidatuppsats undersöker finansieringsprocessen för besöksattraktioner i turismindustrin. Studiens syfte är att beskriva hur större besöksattraktioner sökt olika vägar för att finansiera uppstarten av sin verksamhet. Dessutom syftar uppsatsen till att se hur företagen i den inledande processen arbetat med affärsutveckling samt om och hur det påverkat möjligheten att realisera projektet. Uppsatsen ger kunskap i hur olika finansieringsalternativ kan se ut, samt vilken roll affärsutvecklingen har för att attrahera finansiering till besöksattraktionen. För att besvara de framtagna frågeställningarna för studien har kvalitativa intervjuer genomförts med fem svenska etablerade besöksattraktioner.  En intervju har även genomförts med en entreprenör som är under finansieringsprocessen för att kunna tas fram på marknaden. Intervjuerna har genomförts för att ge svar på vilka finansieringsval som gjorts, vilka hinder som påträffats, vilken roll affärsutveckling haft i processen samt hur den vidare finansieringen av attraktioner ser ut. Resultatet av studien visar att bidrag, riskkapital, banklån och “bootstrapping” har används för att finansiera besöksattraktionerna. Att kunna finansiera en projektgrupp ansågs vara en viktig del av initieringsprocessen. Affärsplanen har även fungerat som ett verktyg för att erhålla finansieringen i utvecklingsprocessen hos två av besöksattraktionerna. Tillgången till rätt kontakter vid sökandet efter finansiärer i utvecklingen ansågs även som en viktig del hos två av besöksattraktionerna. Samarbeten, partnerskap och sidoverksamheter anses även vara vitala för den fortsatta finansieringen av attraktionen. / This bachelor thesis examines the funding process for visitor attractions in the tourism industry. The purpose of this study is to describe how the larger experience attractions have sought various ways to finance the start up of their business. In addition, the study aims to see how companies in the initial process worked with business development and if and how it has affected the ability to realize the project. To answer the questions developed for the study, qualitative interviews were conducted with five Swedish established visitor attractions. An interview was also carried out with an entrepreneur in the funding process. The interviews were conducted to provide information on the funding choices made, obstacles encountered, how business development is used in the process and how the further financing of the attractions might look like. The results of the study show that venture capital, bank loans and “bootstrapping” has been used to finance the visit attractions. The funding of the project group was considered an important part of the start up process. The business plan has functioned as a tool to obtain funding in the development process at two of the visitor attractions. Access to the right people in the search for funding in the development was considered as an important part by two of the visitor attractions. Collaborations, a partnership and ancillary activity is also considered important for the continued funding of the attraction.

No description available.

A thesis submitted to the Faculty of Arts in fulfilment of the requirements for the degree of Doctor of Philosophy in the Department of Recreation and Tourism at the University of Zululand, South Africa, 2013. / uMkhosi Womhlanga is a traditional ceremony that is celebrated annually. This event attracts event tourists and generates revenue for the host communities of KwaNongoma, KwaZulu-Natal, and South Africa as a whole. It is assumed that the event has a massive tourism potential and platform to yield socio-economic benefits for the local community. Comprehensive planning and management are essential tools for hosting successful events. Event organizers or managers require extensive knowledge, skills, good intuition and an eye for beauty in the planning and management of special events. These are essential factors in this booming events sector of the tourism industry. The premises of this study involve understanding the meaning and objectives of celebrating uMkhosi Womhlanga as a traditional ceremonial event and ascertaining the extent to which uMkhosi Womhlanga is planned and managed in order to realize its full potential as a tourism enterprise. The study also highlights the policy framework that governs the event, the benefits, practices, participation levels and perceptions of all stakeholders linked to this ceremonial event. The research study area is KwaZulu- Natal. This paper has the following objectives: a) To find out whether stakeholders involved understand the origins and meaning of celebrating uMkhosi Womhlanga as a traditional and ceremonial event. b) To find out whether there are policies and procedures in place that govern the planning and management of the event. c) To indicate the extent to which the uMkhosi Womhlanga event is perceived as a tourist attraction in the study area. d) To establish the extent to which stakeholders participate in the uMkhosi Womhlanga event.