This thesis is ordered by Peab Sweden AB Regional Jönköping and concerns of warranty inspections. The intention is to work out a basis, which show the most common complaints is the warranty inspections, and make a small analysis on what causes them to be. The report also presents possible solutions to prevent the occurrence of defects. It also covers the issue of how the client looks at Peabs way to overcome the objections of warranty inspections. The report has the following issues: •What are the most common errors observed during the warranty inspection? •What are the causes of complaints? •What can be done to reduce the number of complaints? •How the customer thinks that the complaints be addressed? Twenty-five Guarantee survey records from the projects Peab has done in recent years has been the starting point for the investigation. In the protocols, we have categorized the remarks and made a compilation of common remarks. Through interviews with inspectors, buyers, site managers and Peab's inspection team the results have been analyzed and interpreted. These survey methods have resulted in various proposals for measures that can reduce the remarks. An example may be to inform professional workers in the building about what the most common remarks are and how to guarantee that these can be prevented. The compilation is categorized according to the most common complaints, construction types, actors and types of buildings.The compilation of inspection protocols showed that the cracks are the most common complaints. The interviews gave confirmation that the survey compilations of protocols were equivalent to reality. The conclusion is that the most common complaints are mainly cracks in the wall corners, roof angles and doors that need to be adjusted. These remarks are mainly due to the tight construction times, sloppy and wet materials that are installed. But there are also many other factors contributing to many of the common faults of warranty inspection that cannot be defined as a single cause. Interviews with clients revealed that they are satisfied with the way Peab remedy defects observed at guarantees, while the survey does not disturb the residents/production.

Inom byggindustrin genomförs besiktningar för att säkerställa att en entreprenad har levereratden beställda slutprodukten enligt de krav som beställaren angivit angående kvalitet ochfunktion. För att säkerhetsställa att besiktningsanmärkningar undviks i entreprenaden syftar denhär studien till att söka hjälpmedel som kan användas för att uppnå en förbättradbesiktningsprocess inom byggindustrin. För att undersöka hur och var en förbättring är möjligatt genomföra har en kartläggning över besiktningsanmärkningar utförts. Kartläggningenkompletterades med intervjuer för att få yrkesverksamma personer hos Skanska att ge sin synpå hur Skanska kan förbättra sin besiktningsprocess. Skanska har nyligen infört en nybesiktningsrutin i slutskedet av byggprocessen i syfte att minska antalet anmärkningar och fånöjdare kunder.I studien har effekten av den nya besiktningsrutinen undersökts och resultatet visar att de är pågod väg att nå sina mål men att det fortfarande finns förbättringspotential. Med den nya rutinenupptäcks anmärkningarna i ett tidigare skede än vad som gjordes tidigare, vilket skapar tid föratt avhjälpa dem innan slutbesiktningen. Det medför att anmärkningarna bli färre påslutbesiktningen även om det totala antalet fel fördelat över hela besiktningsprocessenfortfarande är detsamma.Resultatet från både kartläggningen och intervjuerna gav tydliga indikationer på var fokus börläggas för att uppnå en förbättrad besiktningsprocess. De bidragande faktorerna till det visaderesultatet diskuteras och förslag på förbättringsåtgärder presenteras.Förhoppningsvis kan rapporten bidra med en förståelse för hur besiktningsprocessen ibyggindustrin går till samt vilka de största felkällorna till att entreprenader får mångabesiktningsanmärkningar är och hur dessa skulle kunna undvikas. / Within the construction industry, inspections of the construction are made to secure that thequality and its functions are accurate according to the demands from the purchaser of theproject. This study examines different tools that can be helpful to use in order to secure a lowrange of inspection remarks to achieve an improved inspection process within the constructionindustry. To investigate how and where an improvement can be made, a survey of inspectionremarks were performed. The survey was supplemented by an interview to gain employersaspect on how Skanska could achieve an improved inspection process. Skanska has recentlyintroduced a new routine of the inspections, with the purpose of reducing the number of remarksand getting satisfied customer.The effect of the new routine has been studied and the result shows that Skanska is not far fromreaching the goal, however improvements can still be made. The new routine provides a betteropportunity to locate the remarks earlier in the construction process and there for more time torepair the remarks is gained. Thus there will be fewer remarks on the final inspection eventhough the overall numbers of remarks during the whole inspection process will remain thesame.Both the survey and interview manifested the areas where focus should be directed in order toimprove the inspection process. The contributing factors to the results are discussed andproposals for improvements are presented.This study will hopefully contribute to an understanding for the inspection process within theconstruction industry. Also bring understanding for the reasons why construction often gets alarge number of inspection remarks and how they could be avoided.