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The Global ETD Search service is a free service for researchers
to find electronic theses and dissertations. This service is
provided by the
Networked Digital Library of Theses and Dissertations.
Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
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Showing 1 to 8 of 8 (0.061 seconds)Spelling suggestions: "subject:"bibliotheksarbeit"" "subject:"bibliotheks""
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Měření kvality služeb v knihovnách (se zaměřením na vysokoškolské knihovny) / Service quality monitoring in libraries (focused on university libraries)Kopecká, Miroslava January 2012 (has links)
This master thesis deals with service quality monitoring in libraries and it focuses especially on the situation in university libraries. There are foreign tools described in this thesis, namely the American LibQUAL+® which uses user satisfaction surveys, and German Bibliothekxindex which compares libraries according to recieved statistical data. From the Czech environment there is an initiative of the National Library of the Czech Republic described, "Benchmarking of Libraries", which is based on the German Bibliotheksindex but it is not applicable in university libraries. The thesis includes a self made suggestion on how to monitor service quality according to both of the foreign tools which was also applied to a selected university library. The results of this research indicate that these foreign tools are applicable in the Czech Republic and that the selected university library provides services which its users are overall very satisfied with.
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Der neue Bibliotheksindex BIXMc Leod, Shirley 04 March 2013 (has links) (PDF)
Entwickelt 1999 von der Bertelsmann Stiftung und dem Deutschen Bibliotheksverband ist der Bibliotheksindex BIX eines der ältesten Leistungsmessungsinstrumente in der bibliothekarischen Welt. Jedes Jahr beteiligen sich rund 250 Bibliotheken am BIX. Sie nutzen die Ergebnisse, um ihre Dienstleistungen zu vergleichen und sich der Öffentlichkeit zu präsentieren. Der BIX ist ein Steuerungsinstrument und dient als Grundlage für Managemententscheidungen und trägt so zur Leistungssteigerung bei, die wiederum allen Bürgerinnen und Bürgern zugutekommt.
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Jahresbericht 2007 / Universitätsbibliothek ChemnitzMalz, Angela 22 October 2008 (has links) (PDF)
Jahresbericht der Universitätsbibliothek Chemnitz - Berichtsjahr 2007 / Annual report of the University Library of Chemnitz in 2007
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Der neue Bibliotheksindex BIX: Oder wie man Bibliotheks(dienst)leistungen messen kannMc Leod, Shirley 04 March 2013 (has links)
Entwickelt 1999 von der Bertelsmann Stiftung und dem Deutschen Bibliotheksverband ist der Bibliotheksindex BIX eines der ältesten Leistungsmessungsinstrumente in der bibliothekarischen Welt. Jedes Jahr beteiligen sich rund 250 Bibliotheken am BIX. Sie nutzen die Ergebnisse, um ihre Dienstleistungen zu vergleichen und sich der Öffentlichkeit zu präsentieren. Der BIX ist ein Steuerungsinstrument und dient als Grundlage für Managemententscheidungen und trägt so zur Leistungssteigerung bei, die wiederum allen Bürgerinnen und Bürgern zugutekommt.
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Jahresbericht 2007 / Universitätsbibliothek ChemnitzMalz, Angela 22 October 2008 (has links)
Jahresbericht der Universitätsbibliothek Chemnitz - Berichtsjahr 2007 / Annual report of the University Library of Chemnitz in 2007
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Metody měření kvality služeb ve vysokoškolských knihovnách : případová studie knihoven HAMU a JAMU / Methods for measuring service quality in university libraries: a case study of libraries AMU and JAMUBártová, Tereza January 2014 (has links)
This thesis examines the issue of measuring the quality of services from a theoretical and practical perspectives. It's trying to define the term quality in the context of library services, particular performance indicators used in practice and try to provide an overview of the possibilities of its measurement in the Czech environment as well as abroad. It describes methods Balanced ScoreCard, Benchmarking, Total Quality Management, ServQUAL and SWOT analysis, which originally came from the commercial sector and Benchmarking of libraries, Bibliotheksindex and LibQUAL +, which were created directly for a field of librarianship. It also maps the various activities in this field at national and international level. The practical part of the thesis consists of a survey in two selected libraries performed on the basis of three selected methods of quality measurement: Benchmarking of libraries, Bibliotheksindex and SWOT analysis. In conclusion of the thesis is based on the information gathered from own experience and practice created a general framework for service quality, the possibility of increasing quality and it's measurement in academic libraries.
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Jahresbericht 2006 / Universitätsbibliothek ChemnitzMalz, Angela 18 October 2007 (has links) (PDF)
Jahresbericht der Universitätsbibliothek Chemnitz - Berichtsjahr 2006 / Annual report of the University Library of Chemnitz in 2006
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Jahresbericht 2006 / Universitätsbibliothek ChemnitzMalz, Angela 18 October 2007 (has links)
Jahresbericht der Universitätsbibliothek Chemnitz - Berichtsjahr 2006 / Annual report of the University Library of Chemnitz in 2006
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