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Understanding Customer Value in SAP Enterprise Mobility : An exploratory study to identify value drivers in the German enterprise mobility industryvan de Graaf, Jur January 2014 (has links)
The goal of this research was to explore what the value drivers are in SAP Enterprise Mobility. On the basis of existing literature a model was created that predicts customer value in this particular industry. Furthermore, with this research it was tried to find out whether there is a connection between large firms and investment plans in enterprise mobility, as well as for what purpose companies want to invest in enterprise mobility. Because it is most interesting what brings value to decision makers regarding investing in SAP Enterprise Mobility, the target population consisted of IT decision makers. They were asked to complete a questionnaire which measures their attitude towards product quality, service quality, relationship quality, the fairness of the product price, the fairness of the service price, and the customer value in SAP Enterprise Mobility as a whole. During an intensive month of data collection 32 IT decision makers cooperated to execute this research. The data suggests that quality of SAP products, such as the mobile applications and the mobile platform, is a value driver, as well as a fair price for consultancy services. Interestingly, despite the theoretical background the data does not indicate that the price of SAP products, the quality of the service that the consultancy provider delivers, and the quality of the relationship with the consultancy provider are significant value drivers. The data does confirm that large companies (with more than 1000 ERP users) have a stronger tendency to invest in enterprise mobility in 2014 than smaller companies. Moreover, there is a lot of variety in the purposes for investing in SAP Enterprise Mobility. This implies that SAP Enterprise Mobility is a very versatile concept and is used for many different and individual purposes.
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Interaktive Markenführung im B2B-Verkauf /Binckebanck, Lars. January 2006 (has links) (PDF)
Universiẗat, Diss.--St. Gallen, 2006. / Auch als Buchhandelsausg. u.d.T.: Interaktive Markenführung : der Persönliche Verkauf als Instrument des Markenmanagements im B2B-Geschäft. Zsfassung in engl. Sprache.
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Examen de la relation entre la pratique des activités de gestion du marketing et la performance dans les P.M.E. manufacturières québécoises /Le Chasseur, Jean. January 1991 (has links)
Mémoire (M.P.M.O.)-- Université du Québec à Chicoutimi, 1991. / Bibliogr.: f. 164-170. Document électronique également accessible en format PDF. CaQCU
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Strategische Erfolgsposition: Industrieller Service : eine empirische Untersuchung zur Entwicklung industrieller Dienstleistungsstrategien /Sanche, Nicole. January 2002 (has links)
Thesis (doctoral)--Universität St. Gallen, 2002.
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Besonderheiten des Kundenmanagements gegenüber staatlichen OrganisationenLoher, Tobias. January 2006 (has links) (PDF)
Master-Arbeit Univ. St. Gallen, 2006.
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Hightech-spezifische Kunden-Unsicherheiten : Adaption technologischer Innovationen als Marketing-Herausforderung für Hightech-Ventures auf B-2-B-Märkten /Schilcher, Jochen. January 2005 (has links) (PDF)
Diss. Nr. 3107 Wirtschaftswiss. St. Gallen, 2005. / Literaturverz.
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Elektronische Marktplätze auf Basis einer Serviceorientierten Architektur am Beispiel Genesis /Biotti, Alessandro. January 2008 (has links) (PDF)
Master-Arbeit Univ. St. Gallen, 2008.
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Adaptation of International Business Marketing Strategy Between Emerging Markets : Case of CCI in Turkey and KazahkstanYaroshyk, Tatsiana, Temiz, Sinem January 2008 (has links)
<p>The purpose of this thesis is to investigate how a multi-national company can adapt its business marketing strategy to emerging markets.</p><p>The research approach of the thesis was a case study of CCI in Turkey and Kazakhstan to see how the company can adapt it international business marketing strategy to conditions of local market.</p><p>The study was done by identifying of the current situation on the emerging markets and the company and by describing external environment and institutional factors within emerging markets. Analysis of current elements of international business marketing strategy and environmental factors that have affected it was done by applying theoretical framework to the case study. The last step was to give recomendations for the company to adapt or standart international business marketing strategy and importance of analyze external enviromental factors for the international business marketing strategy for the emerging markets. Data for the thesis was collected from primary sources through interviews and secondary data through company’s presentations and articles, internet sources.</p><p>The study showed that CCI enters each new market with standard brand portfolio tries to make adaptations of promotion and communication strategies to conductions of local market and to get external fit which will bring competitive and societal advantages for CCI on those markets where company operates. We have identified number of external environmental factors in Kazakhstan that have a certain influence on CCI’s operations. Economical situation has largely affected CCI’s operations and activities in Kazakhstan. This factor directly affects consumption level and purchasing power and behavior of local consumers. The legislation has obviously affected the company as well, resulting in local production. Cultural issues are also influenced CCI operations in Kazakhstan. That expressed through difference in consumption preferences of local consumers, which were directed aside traditional drinks.</p><p>In the end of the thesis some recommendations are given. Among the most important are – to balance between standart brand portfolio and adapt communication and distribution strategies accorging local enviromental factors; to identify which environmental factors can affect the company, which will require adjustments, and which can be influenced by the company; to effort developing personal relationship with customers, distributors, retailers in order to increase the competitive advantage and gain an increased loyalty among them.</p>
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Service-Erwartungen und Leistungsbündel in Chemie-ClusternRabenhorst, Hans-Christian January 2008 (has links)
Zugl.: Düsseldorf, Univ., Diss., 2008
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Usage barriers and effectiveness of social media platforms by small businesses in the Cape Metropole, in South AfricaOji, Obiefula Nnadi Elvis January 2016 (has links)
Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2016. / SMMEs have been touted as the major driver of any economy – they create jobs, reduce poverty level and generally improve the livelihood of a society. Even with these lofty advantages, SMMEs encounter numerous challenges. These range from lack of access to funding, poor education and understanding of small business management practices. Embedded in small business management practice, is the need to undertake proper marketing. Marketing has recently featured as one of the main challenges of small businesses. Lately several marketing channels have emerged in response to this challenge. These channels have been reported to have positive impact on the bottom line of businesses.
This study sought to discover whether social media platforms are deployed within the hospitality sector in the Cape Metropole, Western Cape Province, South Africa, to enhance the growth of restaurants. The study was motivated by the lack of alternative marketing channels using social media platforms, especially in the hospitality industry in the Cape Metropole.
Essentially, to achieve this aim, a survey was conducted of SMMEs with employment capacity of not more than 50 employees, specifically within the hospitality sector in the Cape Metropole. A quantitative methodology was applied, using a self-administered questionnaire, distributed to 100 SMMEs in the Cape Metropole. The method of data analysis was purposive.
The findings of this research indicate that most of the sampled small businesses used social media platforms. The findings also suggest that SMMEs perceived social media to have moderately effective marketing tools, with WhatsApp as the most effective, followed by Facebook and Twitter. The findings suggest that most respondents used the platform to inform their clients about a business promotion; for new product marketing; for customer loyalty, and for socialising with clients. It was found that if the highest percentage, used for socialising, was then channelled towards strategic marketing, it would significantly boost small business marketing capabilities. This could fill the gap of sustainable marketing strategies.
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