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Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein VisagieVisagie, Madelein January 2007 (has links)
Thesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.
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Habitat suitability of the yellow rail in south-central ManitobaMartin, Kristen 21 September 2012 (has links)
Little is known about the distribution and habitat suitability of yellow rails (Coturnicops noveboracensis) throughout their breeding range. Yellow rail and vegetation surveys were conducted at 80 wetlands in south-central Manitoba in 2010-2011 to evaluate the effectiveness of repeat-visit, call-broadcast night surveys for detecting this species and habitat associations of this species at the 3-km landscape, patch, and plot scales. Yellow rails were detected at 44% of the study wetlands. Yellow rail detection was imperfect (0.63 in each year), but call-broadcast increased the number of yellow rails detected. Future yellow rail survey efforts should employ call-broadcast and at least three surveys per survey point. Yellow rail presence was positively influenced by the amount of marsh/fen in the landscape and the proportion of rushes at the study wetlands. These characteristics should be considered when identifying potential yellow rail habitat in south-central Manitoba.
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Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein VisagieVisagie, Madelein January 2007 (has links)
Thesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.
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CALL利用学習に対する態度・動機づけ要因の分析劉, 百齢 31 March 2002 (has links) (PDF)
No description available.
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Job satisfaction of call centre representatives.Gordi, Michelle Romilla January 2006 (has links)
The aim of the study is to prove that a correlation exist between job satisfaction and the levels of absenteeism, turnover, performance and customer satisfaction. Data were collected using the Job Satisfaction Survey which is a self-administered questionaire to measure job satisfaction of call centre representatives. Additional data were collected using the company's existing measures for measuring absenteeism, turnover, performance and customer satisfaction. The study found a relationship between job satisfaction and performance, between job satisfaction and turnover and between job satisfaction and customer service. However, no relationship was found between job satisfaction and absenteeism, which is consistent with previous studies.
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High-Immersion Virtual Reality for Language LearningKucher, Tetyana 05 1900 (has links)
This manuscript-style dissertation consists of three publications interconnected in their focus on the dynamically evolving use of immersive virtual reality technologies for language education. The manuscripts included in this dissertation were adapted from three research papers published or submitted for publication in scientific journals and book chapters. The first manuscript provides an overview of immersive technologies of different levels of immersion, ranging from 2D displays on a flat screen to highly immersive interactive experiences rendered in virtual reality using head-mounted displays. The second manuscript is a systematic review, and it narrows down the scope of immersive technologies outlined in the previous publication by exploring existing research on the technologies related to the highest level of immersion for language learning, namely the high-immersion virtual reality technologies. The third manuscript continues to investigate the application of those technologies for language learning, but the focus is shifted from examining virtual reality applications to exploring language teachers' beliefs about using those technologies. This dissertation offers a comprehensive overview of high-immersion virtual reality use for language learning which may serve as an ideal starting point for researchers and educators interested in learning more about the current state of virtual reality integration in schools from the perspectives of both language learners and teachers.
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An investigation of the use of CALL by college english teachers : perspectives in a Chinese normal universityXiong, Xing January 2008 (has links)
Technology innovations have occurred in schools all over the world to accommodate Computer Assisted Language Learning (CALL). In 2004, a national reform was initiated by the Ministry of Education in China which aimed to improve the teaching of College English curriculum by adopting modern technologies. Since then, Chinese College English teachers have been adapting to CALL. This research project presents a case study of one Chinese university, Huazhong Normal University (HZNU). It investigates how CALL is currently used by the College English teachers and the problems teachers are having in using CALL. This study focuses on teachers’ use of, and perspectives on, CALL. Data were collected by two means: a questionnaire involving 31 respondents, and five in-depth interviews concerning several aspects of the College English teachers’ use of CALL in HZNU. Results showed that even with a broad introduction of modern technologies in College English teaching, most of the teachers in HZNU were using computers in a limited way. Most of them lacked a clear understanding of what CALL is and what CALL can do. As well, the results indicated that the professional development in CALL for College English teachers has been insufficient both in terms of techniques and pedagogies in technology. The study indicates further obstacles to College English teachers’ use of CALL, such as insufficient technical support, heavy workloads and the difficulties adapting to the new teaching mode. The researcher recommends that these identified problems warrant immediate attention and she presents a model to guide the improvement of the use of CALL by College English teachers.
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The ecstatic display call of the Adélie penguin (Pygoscelis adeliae)Marks, Emma Josephine January 2009 (has links)
The ability to understand the complex mechanisms by which species communicate has been the focus of study for many years. The Adélie penguin (Pygoscelis adeliae) breeds in vocally challenging Antarctic colonies and has evolved a complex system of intra- and intersexual visual and vocal behaviours. Unique to the Adélie penguin, is the presence of two distinct display calls, the Loud Mutual Display (LMD) call and male Ecstatic Display Call (EDC). The EDC is used for both mate choice and territory defence; but apart from general structure and function this call remains basically unstudied. Therefore, the aim of this study is to examine the EDC with regard to its function (during mate choice) and variability over time, with location and with changing conditions. It is predicted that the EDC will be an individual call that is distinct from the LMD call. Additionally, the effects of an inclement breeding season on factors that affect breeding success will be examined using a logistic regression approach. The study took place over two breeding seasons(2000/1 & 2002/3) on Ross Island, Antarctica, with the majority of research being conducted at Cape Bird. Results of the study indicate that the EDC is an individual call that cannot reliably be described as a male display as females also give an EDC that is acoustically comparable. The similarities between the EDC and the LMD call seem to relate only to syllabic organisation (structure), as almost every call parameter was different between call types. Furthermore, several call parameters differed between Ross Island colonies. These parameters varied with both geographical location and colony size. In conjunction with variation in call parameters, the health and breeding success of the colonies was different. The stability of call parameters (from Cape Bird) indicated that parameters that separate colonies not only alter between breeding years, but also vary during a single breeding season. The function of the EDC as an honest signal during mate choice was supported by spectral analyses. These analyses found heavier males had significantly lower Frequency Modulation (FM) in the short repeated syllables of their calls than lighter males. Furthermore, a male’s breeding success could be predicted during the early breeding season by the FM. Logistic regression models showed that early male arrival, weight and good nest quality were most influential in predicting fledging success. The logistic regression method also showed that the parameters measured varied in their predictive ability as the season progressed. This study has not only enhanced the wealth of knowledge regarding Adélie breeding behaviour and developed our understanding of the vocal repertoire of this species, but also has implications for honest signalling theory, and the evolution and stability of vocal variation at different spatial and temporal scales.
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The ecstatic display call of the Adélie penguin (Pygoscelis adeliae)Marks, Emma Josephine January 2009 (has links)
The ability to understand the complex mechanisms by which species communicate has been the focus of study for many years. The Adélie penguin (Pygoscelis adeliae) breeds in vocally challenging Antarctic colonies and has evolved a complex system of intra- and intersexual visual and vocal behaviours. Unique to the Adélie penguin, is the presence of two distinct display calls, the Loud Mutual Display (LMD) call and male Ecstatic Display Call (EDC). The EDC is used for both mate choice and territory defence; but apart from general structure and function this call remains basically unstudied. Therefore, the aim of this study is to examine the EDC with regard to its function (during mate choice) and variability over time, with location and with changing conditions. It is predicted that the EDC will be an individual call that is distinct from the LMD call. Additionally, the effects of an inclement breeding season on factors that affect breeding success will be examined using a logistic regression approach. The study took place over two breeding seasons(2000/1 & 2002/3) on Ross Island, Antarctica, with the majority of research being conducted at Cape Bird. Results of the study indicate that the EDC is an individual call that cannot reliably be described as a male display as females also give an EDC that is acoustically comparable. The similarities between the EDC and the LMD call seem to relate only to syllabic organisation (structure), as almost every call parameter was different between call types. Furthermore, several call parameters differed between Ross Island colonies. These parameters varied with both geographical location and colony size. In conjunction with variation in call parameters, the health and breeding success of the colonies was different. The stability of call parameters (from Cape Bird) indicated that parameters that separate colonies not only alter between breeding years, but also vary during a single breeding season. The function of the EDC as an honest signal during mate choice was supported by spectral analyses. These analyses found heavier males had significantly lower Frequency Modulation (FM) in the short repeated syllables of their calls than lighter males. Furthermore, a male’s breeding success could be predicted during the early breeding season by the FM. Logistic regression models showed that early male arrival, weight and good nest quality were most influential in predicting fledging success. The logistic regression method also showed that the parameters measured varied in their predictive ability as the season progressed. This study has not only enhanced the wealth of knowledge regarding Adélie breeding behaviour and developed our understanding of the vocal repertoire of this species, but also has implications for honest signalling theory, and the evolution and stability of vocal variation at different spatial and temporal scales.
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430 |
The ecstatic display call of the Adélie penguin (Pygoscelis adeliae)Marks, Emma Josephine January 2009 (has links)
The ability to understand the complex mechanisms by which species communicate has been the focus of study for many years. The Adélie penguin (Pygoscelis adeliae) breeds in vocally challenging Antarctic colonies and has evolved a complex system of intra- and intersexual visual and vocal behaviours. Unique to the Adélie penguin, is the presence of two distinct display calls, the Loud Mutual Display (LMD) call and male Ecstatic Display Call (EDC). The EDC is used for both mate choice and territory defence; but apart from general structure and function this call remains basically unstudied. Therefore, the aim of this study is to examine the EDC with regard to its function (during mate choice) and variability over time, with location and with changing conditions. It is predicted that the EDC will be an individual call that is distinct from the LMD call. Additionally, the effects of an inclement breeding season on factors that affect breeding success will be examined using a logistic regression approach. The study took place over two breeding seasons(2000/1 & 2002/3) on Ross Island, Antarctica, with the majority of research being conducted at Cape Bird. Results of the study indicate that the EDC is an individual call that cannot reliably be described as a male display as females also give an EDC that is acoustically comparable. The similarities between the EDC and the LMD call seem to relate only to syllabic organisation (structure), as almost every call parameter was different between call types. Furthermore, several call parameters differed between Ross Island colonies. These parameters varied with both geographical location and colony size. In conjunction with variation in call parameters, the health and breeding success of the colonies was different. The stability of call parameters (from Cape Bird) indicated that parameters that separate colonies not only alter between breeding years, but also vary during a single breeding season. The function of the EDC as an honest signal during mate choice was supported by spectral analyses. These analyses found heavier males had significantly lower Frequency Modulation (FM) in the short repeated syllables of their calls than lighter males. Furthermore, a male’s breeding success could be predicted during the early breeding season by the FM. Logistic regression models showed that early male arrival, weight and good nest quality were most influential in predicting fledging success. The logistic regression method also showed that the parameters measured varied in their predictive ability as the season progressed. This study has not only enhanced the wealth of knowledge regarding Adélie breeding behaviour and developed our understanding of the vocal repertoire of this species, but also has implications for honest signalling theory, and the evolution and stability of vocal variation at different spatial and temporal scales.
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